1 to 25 of 25 Service Delivery Jobs in the South West with Remote Work Options

We're looking for an exceptional Service Delivery Manager to help us make a difference to our planet. As our Service Delivery Manager, the job may be suitable for hybrid working, which is where an employee works part of the week in the office and part … inclusivity make us greater We keep evolving - pushing boundaries to make tomorrow better for our customers Your world of expertise We're recruiting a Service Delivery Manager (SDM) to work closely with the Met Office Data Provisioning Team. This includes overseeing the delivery of data through Weather … DataHub (a website which offers access to customisable weather data via API) and other delivery systems for observed and forecast data. You will also be responsible for ensuring data is provided to our customers as part of our commitments to the World Meteorological Organisation (WMO). Enabling data delivery more »

Service Owner Remote role with visits to client site in Exeter around 1 to 2 times every fortnight. Job Description A service owner is accountable for the quality of their service. They adopt a portfolio view, managing end-to-end services, which include multiple products and channels. The … service owner is accountable to ensure the appropriate levels of service delivery, financial spend and continuous improvement At this role level, you will: Operate at scale and provide the connection between multidisciplinary business areas and stakeholders. Ensure the necessary business processes are followed. Participate in the governance … of the service, including acting as a point of escalation for the delivery teams. Qwn the budget and allocate funding to areas of the service based on your decisions about priorities. Communicate the benefits and performance of your service. Be responsible for the successful operation and continuous more »

role. If you have relevant experience within Account Management in a Digital or Agency capacity, wed love to hear from you! Role info: Digital Delivery Account Manager Witney/Oxford Oxfordshire Based | Hybrid Home Working 2-3 days (5 days on site during probation, 3-4 days onsite flex … thereafter) £35,000 - £55,000 Depending on Experience Level Plus Great Benefits & Perks Product/Service: We build Mid to Enterprise CMS systems, eCommerce platforms, Web Applications Clients: HMV, YO!, Optibac, De Beers, Oxford Brookes University and more Your Skills: Account Management Fantastic communication and relationship building skills Waterfall … is incredibly important to us as when were aligned everything in the world feels just that little bit better, so were building a new delivery team around our trusted values: Integrity - we do the right thing Collaborative we work together Confident we demonstrate our expertise Attentive we pay attention more »

Job Introduction DACBeachcroft has an exciting opportunity for an IT Resource & Delivery Analyst to join our IT Service Delivery team on a full-time, permanent, hybrid basis, ideally in our Bristol office. This role would suit someone with experience in a similar role, and extensive knowledge of … data and analytics methods, with successful track record in developing and presenting management information. This role is key to the successful delivery of IT services to our firm, by ensuring that we continually have a consistent and actionable view of our people capacity related to current and upcoming demand. … teams and ensure that our colleagues don't become over utilised, that we can make informed resourcing decisions, and that we can provide sound delivery expectations to our stakeholders. Furthermore, this role will where required take a lead on coordinating the delivery of the more complex IT initiatives more »

world of potentialWe’re looking for an energetic, dynamic people leader to join the team. You will lead a team of highly motivated customer service professionals, striving to develop and empower them to deliver world class customer service while balancing client service demands.You will be at the … regions and representing our Centre of Excellence.As part of the Contact Centre Leadership team, you will play an integral part in enhancing our customer service offering across all our communication channels.We’re looking for someone who can grow, develop, and shape the team you’re working with; a person … the business.A role you will loveYou will take responsibility for your team’s contribution towards the success of the Contact Centre’s operational and service delivery goals, delivering excellent customer service whilst achieving client service level criteria, management, and development of your team members, ensuring high more »

Job Title: Service Desk Manager (12 month FTC) Location: Bristol Salary: up to £60,000 We are supporting a Bristol based legal practice who are looking to onboard a Service Desk Manager on a 12 month fixed term contract. With a sterling reputation, diverse practice areas, and a … business model, offering ongoing support and development programmes for you to succeed. The Role: Leading and managing support Analysts and third-party resources Ensuring service level agreements (SLAs) are met or exceeded by monitoring service desk performance and implementing improvements Driving initiatives for continuous improvement within the service desk, such as implementing new tools or technologies The Candidate: Strong understanding of IT service management principles and frameworks (ITIL) Experience in managing service delivery in a complex and dynamic business environment Knowledge of ServiceNow is beneficial The Package: Base salary: £50,000-£60,000 Hybrid more »

Service Owner Remote role with visits to client site in Exeter around 1 to 2 times every fortnight. Job Description A service owner is accountable for the quality of their service. They adopt a portfolio view, managing end-to-end services, which include multiple products and channels. The … service owner is accountable to ensure the appropriate levels of service delivery, financial spend and continuous... more »

Job Title : Service Engineer Location : Chester-Le-Street Salary : up to £34,000 Working Pattern: Monday - Friday Working Model: Hybrid Working (3 days on site/2 days WFH) NRG are delighted announce that we are collaborating with a well-established MSP situated in the North East to recruit … a Service Engineer. This is an incredibly exciting opportunity to join our client during a period filled with exciting and ongoing projects. Primary Responsibilities (Service Delivery): Detecting and resolving faults, delivering remote support, ensuring regular updates on tickets, and promptly responding to emails, all while maintaining a … high-quality customer experience through effective communication and customer care. Adhering to service level agreements and meeting deadlines. Collaborating efficiently as part of the service team, often working independently. Escalating incidents to Senior Engineers when necessary. Assisting in customer meetings alongside the Head of Department, Team Leader, or more »

required hours. Our client have over 1,800 staff across 5 sites in the UK. Acting as the point of escalation from the IT Service Desk Team to resolve incidents and service requests. Undertaking operational tasks to ensure the confidentiality, integrity and availability of all IT services, systems … the IT Team, ensuring knowledge is kept up to date and in an available format. Acting as the point of escalation from the IT Service Delivery Team to resolve incidents and service requests: Ideal background of the Infrastructure Analyst: Previous experience within a similar, technical role. Microsoft … following benefits: A performance related bonus, remote working, annual salary review, 25 days holiday (which will increase to 30 days based upon length of service), private medical insurance, pension and many more. more »

Role: Facilities Management Delivery Lead (Sizewell C) Position: Contract Location: Suffolk (Sizewell C) or London office (Hybrid Working Available) Duration: On Going Type: Contract Rates: Negotiable Vacancy Overview Are you ready to be part of one of the most groundbreaking projects in the UK? Join our expanding Sizewell C … million homes for 60 years, supporting Britain's journey to achieve Net Zero by 2050. Job Purpose/Overview As the Facilities Management (FM) Delivery Lead, you'll report directly to the Site Operations Facilities Management Manager, overseeing the day-to-day services and projects delivery. You'll ensure … the efficient delivery of support services in line with safety, quality, time, and cost parameters, supporting the construction project. Your role will involve providing technical input and advice, managing the FM Contract provider (currently Dalkia), and contributing to the procurement, planning, implementation, and operation of key contract areas. Principal more »

Bighams operates 24/7 providing vital service to our customers. IT is central to the success of the business and the team supports the infrastructure and services vital to its operation. Due to internal promotion this position has become available for the right candidate. We are embarking on … a period of exciting change and this role will be a key appointment in its delivery. The role-holder will report to the IT Service Delivery Manager ensuring that IT systems are well maintained and supportable. We operate within an ITIL framework supporting and managing change of our … cover for Quarry Wells when required) to ensure that we are delivering a great IT service. This will involve ensuring that all logged calls, service requests, change requests, hardware requests are completed by you and meeting the contracted SLA's. The role holder will also need to use ServiceDesk more »

is seeking a Technical Claims Handler to join their expanding team. This role involves managing a technical caseload of professional indemnity claims, ensuring excellent service delivery to policyholders and precise reporting to insurers. You will work directly under the Head of Claims, focusing on identifying information gaps, investigating … accurately, making strategic decisions to benefit insurers. - Assist managers in supervising, identifying training needs, and delivering both individual and group training. - Provide exceptional customer service, maintaining high standards as part of a market-leading claims function. - Build and maintain strong relationships with all stakeholders to exceed service levels. … Adhere to service level agreements and key performance indicators, ensuring consistent client claims handling and compliance with insurers' reserving policies. - Investigate insureds' exposure, liability, and quantum, guiding responses to complaints and claims, and approving settlements within delegated authority. - Manage panel solicitors and report to insurers on policy cover and more »

business. Reporting to the Head of Infrastructure & Applications, this role is an integral part of the leadership team, providing strategic direction for the broader Delivery & Operations function. Principal M365 Engineer Responsibilities: Play a key role in engineering across a diverse technology stack, encompassing on-premises and cloud-based solutions. … Provide effective leadership for your technical and functional areas, driving continuous improvement, and embedding best practices, processes, and methods. Ensure operational IT Service Delivery within your purview, aligning services with agreed-upon service levels, standards, and policies. Work collaboratively with the Portfolio team to plan and deliver … projects in your domain, ensuring alignment with organisational priorities and adherence to project delivery and assurance frameworks. Principal M365 Engineer experience required: Experience in managing Microsoft 365 projects throughout the entire life cycle, from initiation to completion, ensuring delivery within scope and schedule. Proven ability to build lasting more »

and connected by a technology-agnostic, proprietary data platform that grows and improves every day. Get in touch ROLE OVERVIEW Join GRIDSERVE as a Service Desk Team providing 1st and 2nd line IT support for all GRIDSERVE users. MAIN RESPONSIBILITIES support tickets in the ITSM tool and assigning them … business ethics codes including anti-bribery policy and Environmental and Quality Management System, compliant with ISO standards PERSON SPECIFICATION Required experience in an IT service delivery role supporting a Microsoft cloud environment knowledge of Microsoft’s Office suite, including Teams, SharePoint, OneDrive and Outlook Experience working in an more »

documentation of all support activities and solutions. Stay up-to-date with the latest industry trends and advancements to ensure the highest level of service delivery. What experience do you need as a 3rd Line IT Engineer? Previous experience working in an Infrastructure or 3rd Line role. Excellent problem more »

our backend management technologies. We will shortly be deploying modern end-user devices across our workforce of 4,500 colleagues, building a modern IT Service Delivery capability and forging great relationships with our customers, who are at the forefront of everything we do. Our vacancies We have a … infrastructure team and will establish five pods, each dedicated to either platform engineering or infrastructure operations, with a strong emphasis on automation and self-service opportunities. We have almost completed the migration of all datacentre services to the cloud, giving our team significant opportunities to guide, contribute, and deliver more »

our backend management technologies. We will shortly be deploying modern end-user devices across our workforce of 4,500 colleagues, building a modern IT Service Delivery capability and forging great relationships with our customers, who are at the forefront of everything we do. Our vacancies We have a … infrastructure team and will establish five pods, each dedicated to either platform engineering or infrastructure operations, with a strong emphasis on automation and self-service opportunities. We have almost completed the migration of all datacentre services to the cloud, giving our team significant opportunities to guide, contribute, and deliver more »

of Data Analytics Company Overview: We are the market leading design, installation, and maintenance provider for commercial kitchens in the UK hospitality and food service industry. We work alongside clients from the initial designs through to bespoke fabrication and installation. Coupled with the largest body of professional maintenance engineers … biggest multi-site brands in the UK. Job Summary: As the Head of Data Analytics, you will spearhead our data analytics endeavours, focusing on service performance metrics and sales KPI’s. Your role will encompass data strategy development, advanced analytics, and fostering a data-driven culture within our organisation. … team of data analysts, fostering a culture of continuous learning to drive performance. Lead the formulation and execution of a comprehensive data strategy, encompassing service performance metrics, sales KPIs aligned with business objectives. Oversee the collection, interpretation, and analysis of service performance metrics, such as response times, resolution more »

a global software and managed services provider to the worlds top banks, asset managers, custodians and broker-dealers, are globally increasing headcount within the Service Delivery team. Our solutions use the most advanced technologies to help customers realise their digital strategies and create leaner post trade operations, allowing … bias - Scrum PO certification would be an advantage. Experience- Experience of working as a Product Owner or Junior product owner in an agile software delivery environment is essential. Benefits Free onsite parking 25 days annual leave rising to 28 with length of service. Annual Holiday scheme also lets you more »

Job Introduction DACBeachcroft is looking for a someone with excellent knowledge of IT and front office applications to join our IT Service Delivery team on a part time basis as an IT Training Development Coordinator. This is a permanent, hybrid role, ideally based in our Bristol office. This … storyboarding (For example: TAP Diploma in E-Learning Design ). (Desirable) Exposure to project management/PMO methods and tools (desirable) Exposure to Agile delivery methods (desirable) Personal Competencies A self-starter with the initiative to establish and run with the requirements of this role with minimal supervision A more »

Carry out the necessary follow up, both face to face and remotely to secure the contracted client "Win". Work with the Sales Director & Service Delivery team to handover the client and their specific requirements and priorities. Work with the Sales Director to plan and deliver the budgeted more »

Solution Architect to join our Digital, Data & Technology Department (DDaT). This role is crucial for our digital transformation journey, focusing on transforming technology service delivery and fostering strong partnerships across departments. As a Solution Architect, you will be a subject matter expert, providing technical leadership and ensuring more »

client management as appropriate, by acting as point of contact to effectively manage client relationships and make recommendations based on client feedback to improve Service Delivery and to help build the business. Produce the deliverable (reports/certificates/documents) within the agreed broad parameters in an appropriate more »

and servers, implementing server monitoring, reviewing system logs, and initiating improvements. You will also provide proactive support, resolve incidents and managing problems to maintain service levels. Your role involves identifying risks, managing major incidents, and maintaining strong relationships with stakeholders to ensure collaborative service delivery. You will engage … documentation. Whats the benefits? * Salary - £40,500/pa * Hybrid working and flexible working hours * Pension scheme 4%, rising to 8% after one year service * 25 days paid holiday (plus bank holidays = 33) * Death in service benefit at x 3 annual salary * Company sick pay * Subsidised restaurant with more »

and servers, implementing server monitoring, reviewing system logs, and initiating improvements. You will also provide proactive support, resolve incidents and managing problems to maintain service levels. Your role involves identifying risks, managing major incidents, and maintaining strong relationships with stakeholders to ensure collaborative service delivery. You will engage … What's the benefits? Salary - £40,500/pa Hybrid working and flexible working hours Pension scheme 4%, rising to 8% after one year service 25 days paid holiday (plus bank holidays = 33) Death in service benefit at x 3 annual salary Company sick pay Subsidised restaurant with more »