1 to 2 of 2 ITSM Jobs in Tyne and Wear

across organisational boundaries. Person Specification Qualifications Essential Educated to degree level or equivalent experience, demonstrable in team management plus additional expert specialist knowledge in ITSM and ITIL methodology. Desirable Project management methodology Experience Essential Significant experience in an ITSM leadership or managerial role Proven experience in managing and leading a … team within an ITSM environment. Demonstrable experience in implementing and managing ITSM processes like Incident Management … Problem Management, Change Management, and Service Request Management. n-depth knowledge of ITSM best practices, preferably demonstrated by ITIL certification. Strong understanding of IT service management processes, including but not limited to incident management, problem management, change management, and service request management Disclosure and Barring Service Check This post is more »

support (including Networking TCP/IP, DHCP/DNS) Beneficial Experience with setting up and troubleshooting Zoom/Teams meetings. Experience with Freshservice IT service management or another leading ITSM tool. Software applications support Intune including Autopilot laptop provisioning. Apple iPhone/iPad enrolment Understanding/Awareness of ITIL support more »