defined objectives. Facilitates continuous assessment, evaluation, and refinement of core Service processes to eliminate waste and reduce support-related costs.. Provides Service Owners with balanced scorecards for all Services underpinned by IT & Infrastructure technology services covering all facets of service: customer experience, quality management, financial, security and compliance. Experience … of partner contracts. Experience of leading a team of analytical professionals in Telecommunications environment and driving Service Performance improvements through tangible insights. Certified in balancedscorecard professional ITIL Expert Qualification. more »
defined objectives. • Facilitates continuous assessment, evaluation, and refinement of core Service processes to eliminate waste and reduce support-related costs.. • Provides Service Owners with balanced scorecards for all Services underpinned by IT & Infrastructure technology services covering all facets of service: customer experience, quality management, financial, security and compliance. Experience more »
Manchester, North West, United Kingdom Hybrid / WFH Options
Fran Grant It Recruitment Ltd
/initiatives and business acquisition demands. SLA/OLA management across the various application and environment owners. Pro-active supplier management, working to a balancedscorecard or similar framework. SKILLS & EXPERIENCE REQUIRED Demonstrable Salesforce admin/development experience (min 4 years). Team lead/management experience. Experience more »
Cardiff, Wales, United Kingdom Hybrid / WFH Options
Pyramid Consulting, Inc
contact centre tool based on client communication via phone, email, chat etc. Ensure that cases are resolved within case life cycle, as per individual balancedscorecard Escalate priority issues per client specifications to the immediate lead as applicable Work independently and within a team. Communicate well with internal more »
contact center tool based on client communication via phone, email, chat etc. Ensure that cases are resolved within case life cycle, as per individual balancedscorecard Escalate priority issues per client specifications to the immediate lead as applicable Work independently and within a team Communicate well with internal more »
