51 to 75 of 172 Customer Retention Jobs in the UK

TeamViewer GmbH is seeking a VP, Customer & Retention Marketing to own post-sale customer journey for 500,000+ SMB customers, building scalable, data-driven retention programs. You’ll lead onboarding, adoption, retention, and expansion, partnering with Product to reduce churn and drive ...

solve problems that nobody else can.Our mission is to elevate brand awareness and drive revenue growth through innovative marketing strategies that captivate audiences, foster customer loyalty and amplify the influence of our brand in the marketplace. 2) The role:We’re looking for a strategic and hands‐on Vice … channels. You’ll work closely with the executive team to translate business goals into high‐impact marketing initiatives that strengthen market position, accelerate customer acquisition, and deepen customer engagement.This is a highly visible leadership role for someone who thrives in a fast‐paced environment, combines creativity with commercial ...

growth. Scale what’s working. Build what’s next. Sensat is at an important & exciting stage of growth. We already have strong customer traction, a clear enterprise sales motion and around £5m+ in revenue. Our product is solving real problems for some of the world’s largest infrastructure organisations … taking what’s working, making it repeatable, and building the foundations for the next stage of growth. You’ll bring together Marketing, Sales and Customer Partnerships into one joined-up go-to-market function, ensuring every team is aligned around the customer, not departmental goals. You’ll strengthen ...

Customer Growth Director London | Customer Success | Reports to Chief Customer Officer Hybrid Working The Problem We're Solving A fast-growing data & CRM platform business helps companies unlock the value in their first-party data. Our Customer Growth System (CGS) turns messy data into actionable intelligence … alongside delivery, with a clean line between adoption and implementation Why This Role Matters This role directly moves net revenue retention, client retention, and adoption, and our ability to scale beyond our first vertical. You'll work closely with the Senior Leadership Team, including Technology ...

Customer Growth Director London Customer Success Reports to Chief Customer Officer Hybrid Working The Problem We're Solving A fast-growing data & CRM platform business helps companies unlock the value in their first-party data. Our Customer Growth System (CGS) turns messy data into actionable intelligence … alongside delivery, with a clean line between adoption and implementation Why This Role Matters This role directly moves net revenue retention, client retention, and adoption, and our ability to scale beyond our first vertical. You'll work closely with the Senior Leadership Team, including Technology ...

senior leadership and progressive career opportunity for an experienced Customer Solutions and Retention leader, at the heart of a fast-growing, service-led business with a genuinely high-performance culture. This is a truly commercial, client-first role where the customer experience sits at the centre … root-cause analysis and cross-team collaboration Improve onboarding, payments and scheduling processes to strengthen the end-to-end journey Build a high-performing, customer-centric team, driving a culture focused on creative problem-solving You will be an experienced Customer Solutions/Customer Experience, Client Success ...

Customer Success Manager Location: Gloucestershire, Herefordshire & Worcestershire (Hybrid with customer visits) Salary: Up to £45,000 + benefits Build relationships. Add value. Help customers grow. We're looking for a Customer Success Manager to join a growing Managed Service Provider supporting organisations across Gloucestershire, Herefordshire and Worcestershire. … additional IT, Cyber Security or Software solutions could improve efficiency, security or business performance. Coordinate with technical and project teams to ensure a seamless customer experience. Proactively manage customer satisfaction, service improvement plans and retention. Act as the voice of the customer internally, ensuring issues are resolved ...

sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business … Summary The Executive Director, Program Management leads the end-to-end delivery strategy and execution for Comcast Business’ most complex, high-value enterprise customer programs. This role is accountable for ensuring seamless implementation of multi-site, multi-product solutions across connectivity, advanced networking, cybersecurity, and managed services portfolios—delivering ...

energy, intentional and experienced executive to become our new VP of Account Management. This is a key leadership position responsible for delivering revenue growth, customer retention, and overall customer satisfaction. The role manages a team in the UK and North America and works in close parallel … coaching, and performance feedback. Revenue Growth: Develop and execute strategies to expand revenue and identify new business opportunities within existing customer accounts. Client Retention: Build and maintain strong relationships with key clients, ensuring high levels of satisfaction and retention. Account Management Strategy: Develop and implement account management ...

+ Holidays + Pension + Other Benefits Are you an organised and commercially minded sales support professional with experience in telecoms, IT or customer service? Do you enjoy managing customer enquiries, preparing quotations and coordinating orders through to completion? This is an excellent opportunity to join a leading … lifecycle across mission and business-critical network solutions. In this role, you will act as the first point of contact for day-to-day customer enquiries. You'll work closely with procurement, operations, finance and engineering teams to obtain pricing, coordinate order fulfilment and ensure customers receive an excellent ...

commercially minded Head of Marketing to lead the development of a scalable, measurable marketing engine that drives mid‐market and enterprise pipeline growth, supports customer expansion and retention, and drives revenue operations, reporting, and attribution. This is a hands‐on role for a senior B2B marketer … optimise a diversified channel mix across inbound, outbound support, partnerships, and campaigns, prioritising scalable, cost‐effective pipeline generation aligned with target payback periods Customer Expansion & Retention Own marketing’s contribution to Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and churn reduction Support ...

Product Manager - Loyalty - Retail Sector My global retail client is looking for an experienced Product Manager to sit within their Customer & Loyalty function . You will be focused on customer retention, loyalty, and lifetime value by improving how customer data is captured, connected, and activated … across our client's ecosystem. You will do this by driving the technology, data, and product capabilities that create personalised and engaging customer experiences across digital and in-real-life touchpoints. In order to separate yourself from a generic product manager our client ids looking for a candidate ...

years experience in an IT MSP or IT/Telecoms VAR at Account Director level. Working with your colleagues in specialist roles such as Customer Experience, Customer Success, and Product/Solution Sales Specialists, you will achieve this by: Helping customers understand, invest in and unlock the value … long-term goals, along with clearly defined steps to reach them. Proactively establishing professional and productive relationships with all relevant stakeholders in each Customer account. Assessing, clarifying, and validating customer requirements, needs, and goals on a consistent basis. Speaking with customer stakeholders on a regular basis ...

Role: Customer Retentions Advisor Location: Altrincham (fully office based) Hours: Mon-Fri between 8am-6pm & Sat 9am-5.30pm (1 in 4) Salary: 26,228 OTE 40,000 + benefits This is an exciting opportunity for an experienced Customer Retentions Advisor to join my client on a permanent basis … their team is growing. Fully office working at their Altrincham office. Do you have proven experience in a customer-facing, sales or retention role? Can you handle high volumes of inbound/outbound calls? Have you proactively contacted existing customers to ensure continuing customer satisfaction ...

+ Quarterly Bonus + Profit Share + Outstanding Benefits Are you an experienced Account Manager who enjoys building long-term customer relationships, developing existing accounts and identifying opportunities for growth? We're partnering with a highly respected global manufacturing and technology business to recruit an Account Manager to join … Share incentive scheme, Cycle to Work scheme, Employee discount platform, Long service awards The Opportunity You'll take ownership of an established portfolio of customer accounts, ensuring they receive outstanding service while identifying opportunities to develop and grow existing business. This is a relationship-led role where ...

Customer Service Executive, you will be the first point of contact for customers, ensuring a seamless experience across enquiries, orders, and ongoing account support. This is a varied role blending customer service, coordination, and relationship management. Client Details Our client is a highly respected yet low-profile telecoms … provider based in Reading, specialising in tailored connectivity and communication solutions for SMEs and regional enterprises. Known for their consultative approach and strong customer retention, they operate in a busy and fast-moving environment where service quality is critical to their continued success. Description Key responsibilities include ...

Customer Service Executive, you will be the first point of contact for B2B customers, ensuring a seamless experience across enquiries, orders, and ongoing account support. This is a varied role blending customer service, coordination, and relationship management. Client Details Our client is a highly respected yet low-profile … telecoms provider based in Reading, specialising in tailored connectivity and communication solutions for SMEs and regional enterprises. Known for their consultative approach and strong customer retention, they operate in a busy and fast-moving environment where service quality is critical to their continued success. Description Key responsibilities ...

based in Devizes and works closely with customers across multiple industries, delivering high-quality, sustainable PCB solutions. They pride themselves on technical expertise, customer focus, and environmental responsibility. The BDM will be required to drive sales growth and market share for the UK division by developing new business opportunities … customers in target sectors. - Develop strategic account plans and deliver against revenue and margin targets. - Prepare accurate forecasts and contribute to UK growth strategy. Customer Relationship Management: - Act as the primary contact for customers, ensuring exceptional service - Understand customer needs and provide tailored PCB solutions. - Negotiate pricing, contracts ...

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions … across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including ...

throughout their journey with us. You'll lead an experienced CRM team, own the CRM roadmap and work closely with Product, Data, Engineering and Customer Success to deliver high-impact campaigns that drive engagement, activation and retention. You'll also play a key role in delivering our FY27 priorities … Oversee the planning, execution and optimisation of CRM activity, maintaining high standards of campaign delivery, governance and reporting. Partner with Product, Engineering, Data and Customer Success teams to enhance the customer experience and deliver cross-functional initiatives. Drive improvements in candidate engagement, activation and retention through ...

Head of Sales & Customer Growth Central London £55,000 - £65,000 Basic + Uncapped Commission + Travel Expenses About Veritas Veritas is a growing technology solutions provider delivering Managed IT Services, Cyber Security, Telecoms, Managed Print, Document Solutions and Business Automation to organisations across the UK. We're looking … experienced Head of Sales & Customer Growth to lead our commercial function, develop our sales team and drive sustainable revenue growth across both new and existing customers. Reporting directly to the Directors, this is a key leadership role with the opportunity to influence business strategy, shape the sales function ...

customers across all sales channels, including physical stores, online shops, and mobile. The platform helps multi-channel retailers and charities manage operations, improve customer experience, and drive revenue by providing tools for inventory management, customer relationship management (CRM), promotions, and loyalty programs. At Cybertill, our Sales team sits … customers unlock greater efficiency, insight, and impact through our market-leading retail and donation management platforms. You’ll be joining a collaborative, ambitious, and customer-focused commercial team that works closely with Marketing, Product, and Customer Success to deliver measurable value and long-term partnerships. We take pride ...

leading EdTech companies as they continue to expand across the Higher Education sector. With an enviable reputation, an exceptional customer retention rate and ambitious growth plans, they're looking to appoint an experienced Key Account Manager to develop strategic relationships with universities across the UK. This … team, you'll manage a portfolio of Higher Education customers, taking ownership once new clients have successfully completed implementation. You'll work closely with Customer Success, BD and Product teams to ensure customers continue to achieve their objectives whilst proactively identifying opportunities to strengthen relationships and expand account value. ...

leading EdTech companies as they continue to expand across the Higher Education sector. With an enviable reputation, an exceptional customer retention rate and ambitious growth plans, they're looking to appoint an experienced Key Account Manager to develop strategic relationships with universities across the UK. This … team, you'll manage a portfolio of Higher Education customers, taking ownership once new clients have successfully completed implementation. You'll work closely with Customer Success, BD and Product teams to ensure customers continue to achieve their objectives whilst proactively identifying opportunities to strengthen relationships and expand account value. ...

leading EdTech companies as they continue to expand across the Higher Education sector. With an enviable reputation, an exceptional customer retention rate and ambitious growth plans, they're looking to appoint an experienced Key Account Manager to develop strategic relationships with universities across the UK. This … team, you'll manage a portfolio of Higher Education customers, taking ownership once new clients have successfully completed implementation. You'll work closely with Customer Success, BD and Product teams to ensure customers continue to achieve their objectives whilst proactively identifying opportunities to strengthen relationships and expand account value. ...