51 to 75 of 80 Customer Retention Jobs in the UK

relationships with key business client. This is a fantastic opportunity to join a forward-thinking organisation that has recently restructured its operations and customer support functions to enhance client experience and long-term success. In this role, youll take ownership of a portfolio of corporate clients, managing the full … customer lifecycle from post-sale onboarding through to long-term relationship development. Youll play a key role in ensuring clients receive measurable value from their investment, while identifying opportunities for growth, optimisation, and deeper engagement. Key Responsibilities Client Onboarding & Implementation Lead the end-to-end onboarding process ...

their sleeves as a senior IC. You’ll be the knowledge leader and champion for analytics across the Product team, helping us identify customer frictions, wow moments, and long-term value drivers. What You Will Get To Do: Analytics Leadership Champion the use of data to inform product strategy … product teams understand and use metrics before, during, and after delivery. Define and embed leading and lagging indicators that give a clear picture of customer behaviour, engagement, retention, and lifetime value. Be the analytics expert and motivator within the team, raising the standard of product decision-making ...

Data Science projects within the data team, with the idea to work towards people management. You'll play a key part in shaping how customer data informs decision-making at scale. Key Responsibilities Lead and develop a team of data scientists, providing technical guidance and strategic direction. Partner with … senior stakeholders to identify opportunities for data-driven improvement in customer engagement, retention, and product experience. Oversee the design, development, and delivery of advanced analytical models and insights that support business growth. Translate complex data into clear, actionable recommendations that drive commercial impact. Collaborate closely with ...

Customer Success Manager - London 2 days on-site - £50,000- £60,000 as a base + bonus - reporting to the CEO We are working closely with a digital engineering and consultancy firm who help businesses design, build, and scale transformative technology solutions. Their teams work across web, mobile, data … automation, delivering end-to-end platforms for clients across financial services, retail, and technology sectors. They are looking to hire their first Customer Success Manager into their business to then build out a team in the future. Key Responsibilities Act as the primary point of contact ...

responsible for supporting engagements with new prospects as well as existing customers that look to expand their footprint. Measures of success include new customer acquisition rates, retention, up-selling, and contribution to overall sales team and business success. The work you’ll do: Lead and define … bridge between our product & engineering teams within Celonis with the clients teams to provide the best technical services for our clients Assess our customer installed base IT landscape maturity for the region Participate in pre-Sales and post-Sales phases, engaging with customer Architecture and security teams Coach ...

intuitive, accessible, and enjoyable to use. Maybe that’s why our product is so globally beloved. The Growth team is dedicated to driving new customer acquisition and expanding our user base. A highly-analytical and data-informed team, we work closely with cross-functional partners to design and implement … define hypotheses, design experiments, and measure impact on growth metrics Translate data insights and user feedback into thoughtful, intuitive design solutions that help drive customer growth, product usage, and revenue Apply your understanding of SaaS growth concepts, including customer acquisition, activation, retention, and monetization to your ...

ready to make a real impact in the B2B SaaS space? We're on the lookout for an innovative Senior Campaign Manager to drive customer acquisition, retention, and revenue growth across the UK, Ireland, and international markets. This is your chance to take the lead in shaping … property or asset management. ·Hands-on experience with Google Ads, LinkedIn, and other digital paid campaigns. ·Strong knowledge of marketing automation, SEO, CRO, and customer journey optimisation. ·Data-driven mindset with expertise in analytics platforms. ·A creative problem-solver who thrives in a fast-paced, collaborative environment. *Rates depend ...

commercial department, working closely with sales, client and partner teams. This is a new role and has emerged as we refresh our customer value proposition and go to market. Role purpose As a Marketing Campaign Manager, you’ll design and implement marketing campaigns that elevate our market positioning, increase … customer engagement, and drive commercial impact. The Marketing team needs a Campaign Manager with Salesforce Marketing Cloud Account Engagement (Pardot) experience to take the digital element of campaigns to the next level. You will help shape business propositions and partner relationships. You will oversee email marketing, automate nurture programmes ...

Customer Success Executive Location : Wakefield, West Yorkshire Salary : £28,000 basic plus OTE We’re looking for a motivated and customer-focused individual to join a dynamic team in Wakefield as a Customer Success Executive . This is a fantastic opportunity to build strong client relationships, deliver … most value from innovative products and solutions. As the frontline ambassador for the company, you’ll play a key role in ensuring customer satisfaction, retention, and growth - making a real impact on the customer journey. What You’ll Be Doing Develop a deep understanding ...

About Reward Founded in 2001, Reward is an industry leader transforming the world of customer engagement and commerce media. Operating in 15 countries across Europe, Middle East and Asia, Reward’s cloud-based API platform integrates content, advertising, and commerce to deliver exceptional experiences for consumers resulting in increased … customer engagement, retention, and overall satisfaction. Reward’s Loyalty-tech platform is behind many award-winning bank loyalty programmes seen today from brands such as Visa, NatWest Group, Barclays, and First Abu Dhabi Bank to name a few. Reward also works with the world’s largest retailers ...

alignment with organizational objectives. Key responsibilities include collaborating with cross-functional teams, identifying market opportunities, setting clear revenue goals, overseeing product launches, and optimizing customer acquisition and retention strategies. The role also involves close work with marketing, sales, and product development teams to ensure seamless execution … initiatives. Qualifications Strong marketing and sales expertise, including go-to-market strategy, customer acquisition, and retention skills Experience in product positioning, launch strategy, and competitive analysis Excellent leadership, communication, and cross-functional collaboration abilities Comprehensive knowledge of AI and LLM technologies, along with a solid understanding ...

Customer Success Manager (SaaS) Birmingham (hybrid – 1–2 days per week in the office, rest remote) Circa £35,000 base (depending on experience) + commission Private medical, life assurance, pension, electric car and cycle schemes, 25 days’ holiday + bank holidays Our client is an ambitious, rapidly growing financial … support, including online sessions and group demonstrations Gather feedback and testimonials to showcase client success and improve the service Consistently meet targets for client retention and growing existing accounts Manage your day-to-day activities and pipeline in the customer relationship management system Work with Product ...

accounts in industries such as law, accounting, real estate, and investment banking. Your focus will be on acquiring new business, fostering relationships, and ensuring customer retention. You are a results-driven professional with a passion for closing deals. Through disciplined planning and prioritisation, you will maximise outcomes from … market research. Deliver impactful product presentations and demonstrations. Manage the entire sales cycle from initial contact to closed deal. Collaborate cross-functionally with Customer Success, Product, Inside Sales, Account-Based Marketing, and other GTM teams to enhance customer engagement. Partner with global CFT to develop and implement strategic ...

closely with ML engineers, data scientists and analysts to launch key new products with a global focus Defining and track success metrics related to customer engagement, retention, and financial well-being Prioritising high-impact opportunities and ruthlessly focus your squad on what matters most Translating complex data ...

Germany Job Role Responsible for day-to-day communications, issue resolution and contracted deliverables for client and distributor accounts Create and successfully implement regional customer account plans, to successfully meet annual sales and growth targets Retain and grow existing direct customers and identify and execute upgrade opportunities working with … client account manager, with contract management and negotiation experience. Proven ability to build and maintain client and channel partner relationships. Experience in customer retention. Desirable: Fluency in French, German, Turkish, or Spanish Experience working within the EMEA region with its different cultures. Experience in industries like Automotive OEM, Public ...

client meetings, building strong relationships with multiple stakeholders Act as the primary point of contact for clients, ensuring timely responses and high levels of customer satisfaction Translate client interactions into … actionable sales opportunities Utilize CRM systems for accurate forecasting, pipeline management, and account tracking Collaborate with Internal stakeholders to deliver value and drive client retention Continuously seek professional development and adapt strategies based on feedback, coaching, and market dynamics Key Skills and experience required: Strong communication skills ...

Manager, it will be your responsibility to lead and grow our managed-services sales activities. You will be responsible for driving new business, managing customer relationships, meeting revenue targets, and building a high-performing sales team. Your role will combine strategic planning, hands-on sales, and team leadership … expand existing accounts. Build and manage a pipeline of leads; conduct outreach, proposals, negotiations, and contract closure. Maintain relationships with key clients, ensuring high customer satisfaction, retention, and upsell opportunities. Work closely with service delivery and technical teams to ensure proposals are feasible and services delivered meet ...

Manager, it will be your responsibility to lead and grow our managed-services sales activities. You will be responsible for driving new business, managing customer relationships, meeting revenue targets, and building a high-performing sales team. Your role will combine strategic planning, hands-on sales, and team leadership … expand existing accounts. Build and manage a pipeline of leads; conduct outreach, proposals, negotiations, and contract closure. Maintain relationships with key clients, ensuring high customer satisfaction, retention, and upsell opportunities. Work closely with service delivery and technical teams to ensure proposals are feasible and services delivered meet ...

Manager, it will be your responsibility to lead and grow our managed-services sales activities. You will be responsible for driving new business, managing customer relationships, meeting revenue targets, and building a high-performing sales team. Your role will combine strategic planning, hands-on sales, and team leadership … expand existing accounts. Build and manage a pipeline of leads; conduct outreach, proposals, negotiations, and contract closure. Maintain relationships with key clients, ensuring high customer satisfaction, retention, and upsell opportunities. Work closely with service delivery and technical teams to ensure proposals are feasible and services delivered meet ...

portfolio. Contract Negotiation: lead contract negotiations as appropriate, ensuring terms are mutually beneficial and meet both the clients' and the company's needs. Client Retention: play a crucial role in client retention by ensuring clients are satisfied with the services they receive and resolving any issues ...

real value * Partnering closely with Product teams to scope opportunities, define success metrics, and evaluate post launch performance * Supporting marketing analytics including campaign performance, customer acquisition and retention, and engagement analysis * Delivering insight that enhances the end to end customer journey, improving conversion, satisfaction, and lifetime … value What you will bring * Over eight years of analytics experience, including at least five years in product, marketing, or customer analytics * A strong track record influencing senior stakeholders and shaping data driven decisions across multiple teams * Solid technical capability including SQL and working knowledge of Python ...

help grow and strengthen our presence across Europe—with a primary focus on customers in Germany. This role is ideal for a strategic, customer-centric relationship builder who enjoys learning about client needs and turning those insights into action. You'll work closely with mid-sized organizations to support … ideally within the small to mid-market segment. Experience working with technology, IT, SaaS, or subscription-based regulatory solutions is preferred. Expertise in client retention and renewal processing. Track record of consistent quota achievement as an individual contributor navigating larger deals, understanding complex sales cycles, and managing multiple ...

Our client are an international software company and are seeking to hire a senior account manager that will be responsible for managing a growing a group of their key customers. The role will be targeted ...

About the role; As a Sales Specialist, you will be responsible for driving growth across our client portfolio by proactively identifying opportunities, deeply understanding customer goals, and shaping cloud, cyber, and AI-led technology solutions that accelerate their success. You will bring a proven track record of consistently exceeding … ownership Maximise growth opportunities within the client base through meaningful conversations, relationships and discovery sessions Driving renewals with existing client base to ensure client retention Maintain a detailed understanding of products and services, assist clients with questions and suggest the best products for their needs Implement a review ...

play a key role in maintaining and expanding relationships with a portfolio of up to 500 client accounts. Your focus will be on client retention, upselling, and cross-selling additional managed IT and telecom services. You will act as the primary point of contact for your accounts, ensuring … from the services provided. Achieve and exceed quarterly sales and retention targets. Key Skills & Attributes: Proven experience in sales account management, client retention, or internal sales, ideally within the IT or telecoms sector. Strong ability to identify opportunities for upselling and cross-selling, with a track ...