51 to 75 of 82 Customer Retention Jobs in the UK

Science Manager, you’ll lead Data Science projects within the data team, with the idea to work towards people management. You'll play a key part in shaping how customer data informs decision-making at scale. Key Responsibilities Lead and develop a team of data scientists, providing technical guidance and strategic direction. Partner with senior stakeholders to identify opportunities … for data-driven improvement in customer engagement, retention, and product experience. Oversee the design, development, and delivery of advanced analytical models and insights that support business growth. Translate complex data into clear, actionable recommendations that drive commercial impact. Collaborate closely with BI and Data Engineering teams to ensure reliable data foundations and scalable analytical solutions. Champion the … making. What We’re Looking For Strong grounding in statistics, mathematics, and applied data science. Proven experience leading analytics or data science projects from conception to delivery. Experience with customer focused Data Science techniques - especially around personalisation and recommenders. Proficiency in Python (Pandas, NumPy, Scikit-learn, Statsmodels, Matplotlib) for analysis, modelling, and visualisation. Experience with customer, product, or More ❯

of the business by managing the relationships with key business client. This is a fantastic opportunity to join a forward-thinking organisation that has recently restructured its operations and customer support functions to enhance client experience and long-term success. In this role, youll take ownership of a portfolio of corporate clients, managing the full customer lifecycle from … client advocate internally, ensuring their voice is heard across product, support, and development teams Maintain accurate records of client interactions, goals, and outcomes using HubSpot and other internal tools Customer Success & Retention Monitor platform usage, engagement trends, and client health metrics to proactively address risks or barriers Provide ongoing support and guidance to help clients maximise the … value of the platform and learning content Collaborate with the Learning Development team to align bespoke content with client objectives Coordinate with Customer Support to resolve technical issues and ensure a seamless service experience Growth & Upselling Identify opportunities for account expansion through consultative conversations and data-driven insights Promote additional features, services, or content that align with client goals More ❯

a growth-focused marketing specialist ready to make a real impact in the B2B SaaS space? We're on the lookout for an innovative Senior Campaign Manager to drive customer acquisition, retention, and revenue growth across the UK, Ireland, and international markets. This is your chance to take the lead in shaping data-driven campaigns, experimenting with … marketing, ideally in B2B software, property or asset management. ·Hands-on experience with Google Ads, LinkedIn, and other digital paid campaigns. ·Strong knowledge of marketing automation, SEO, CRO, and customer journey optimisation. ·Data-driven mindset with expertise in analytics platforms. ·A creative problem-solver who thrives in a fast-paced, collaborative environment. *Rates depend on experience and client requirements More ❯

The Marketing team is part of the commercial department, working closely with sales, client and partner teams. This is a new role and has emerged as we refresh our customer value proposition and go to market. Role purpose As a Marketing Campaign Manager, you’ll design and implement marketing campaigns that elevate our market positioning, increase customer engagement … campaigns. This role will for someone who thrives in fast-moving environments and wants to work along the whole pipeline. Responsibilities Create automated nurture programmes to support demand generation, customer engagement, and retention Implement multi-touch campaigns that support the full customer journey including email marketing campaigns, landing pages, forms, and lead nurture workflows Oversee segmentation … work Well-versed in creating engaging content and messaging frameworks What Kubrick offers A growing and innovative company which is doing something valuable. We have a supportive and diverse customer base, giving us stable foundations enabling us to keep working to high standards as we continue to grow. Salary: Negotiable dependent on experience + bonus Hybrid: 2-3 days More ❯

key member of the EMEA marketing team, utilising their innate knowledge of the local market to build and execute segment-specific marketing programs for demand generation, brand awareness and customer expansion. As part of the EMEA marketing team, reporting to the Senior Director, Marketing EMEA & APAC, this role will work closely with the broader marketing, operations, sales and customer … marketing strategy, supporting campaign themes and tactical deliverables that are available from the global marketing program that can be leveraged by sales to support demand growth, pipeline acceleration and customer retention. Liaise with field sales, channel sales, customer growth managers, and BDR teams to ensure alignment on EMEA marketing programs and lead follow up. Identify ways to improve … a creative problem solver, excellent at managing competing priorities and working as a team. A proven ability to build highly effective relationships across organisations, specifically in sales, business development, customer success and marketing at all levels. Strong project and program management experience, with a focus on delivering marketing campaigns/tactics with support from multiple dispersed stakeholders. Excellent communication More ❯

CEOs of MATs). Establish trusted advisor status through deep understanding of client needs and challenges. Oversee client onboarding processes to ensure smooth transition and high satisfaction. Design client retention plans and develop long-term partnership structures. Revenue & Target Management Own revenue targets, forecasting, and commercial sales pipeline planning. Monitor performance data and adjust strategies to ensure consistent … paced environment. Collaborative mindset with commitment to quality and service excellence. Key Performance Indicators (KPIs) Annual revenue and profitability targets Number and value of new strategic accounts acquired Client retention and expansion metrics Ddesireable exp of input into Bids & Tenders Contribution to team development and mentorship What We Offer Competitive salary with senior-level commission/bonus structure More ❯

JRRL are partnering with a growing law firm in Bromley to recruit a Marketing and Business Development Manager . This is a strategic leadership role focused on driving sustainable profitability through innovative marketing initiatives, client acquisition, and partnership development. You More ❯

/CGM) aligned with client business needs, including strategies for significant renewals. Drive continuous improvement and innovation in solutions, commercials, and positioning within the portfolio, with a focus on customer acquisition, retention, and compliance-driven digital transformation. Focus on building industry expertise and credentials to enhance client engagement and service delivery. Operational Excellence Ensure compliance with governance More ❯

Type: Permanent Summary A Senior Account Director - Banking is responsible for driving new business growth within a defined territory. The role focuses on identifying, developing, and closing net-new customer opportunities, with a strategic emphasis on expanding OneStream’s footprint into untapped markets and organizations. The Senior Account Director takes full ownership of pipeline generation and progression, leveraging a … Responsibilities New Business Development: Drive new logo acquisition through strategic prospecting, outbound outreach, marketing leads, and partner referrals. Account Expansion: Identify upsell and cross-sell opportunities by understanding evolving customer needs and aligning them with OneStream’s solutions. Pipeline Generation: Build and maintain a healthy pipeline through self-sourced efforts and collaboration with Customer Success, Business Development, Marketing … date Salesforce records to support data-driven decision making, forecast accuracy, and cross-functional alignment. Sales Execution: Prepare and present tailored business cases, proposals, and SaaS agreements that align customer objectives with OneStream’s value proposition. Quota Achievement: Balance new business and existing account growth to meet or exceed sales targets. Customer Partnership: Serve as a consultative partner More ❯

Customer Success Manager (SaaS) Birmingham (hybrid – 1–2 days per week in the office, rest remote) Circa £35,000 base (depending on experience) + commission Private medical, life assurance, pension, electric car and cycle schemes, 25 days’ holiday + bank holidays Our client is an ambitious, rapidly growing financial technology business with a presence in the UK and US. … biggest public sector organisations. Their culture is built around people, clients, expert knowledge and working at pace. You’ll join a growing team where you can help shape how Customer Success is delivered as the business continues to expand. You’ll be part of a customer-focused team, working closely with colleagues across the business to make sure … place Provide ongoing training and support, including online sessions and group demonstrations Gather feedback and testimonials to showcase client success and improve the service Consistently meet targets for client retention and growing existing accounts Manage your day-to-day activities and pipeline in the customer relationship management system Work with Product and other teams to suggest improvements More ❯

If you’re an experienced B2B marketer with a passion for client success and growth, we’d love to hear from you. This is an incredible opportunity to make an impact and thrive in a high-performance environment. Our client More ❯

Job Specification: Industrial IoT & Embedded Computing Sales Lead/Supervisor Location: UK (HQ + customer visits) Reports to: Sales Director Department: Sales Type: Full-time, Permanent Salary: Negotiable Role Purpose We are seeking an experienced Industrial IoT & Embedded Computing Sales Lead/Supervisor to oversee a UK sales team, drive new business opportunities, and support design-in engagements across … the Sales Lead/Supervisor will manage the day-to-day activities of the UK sales team, ensuring alignment with company objectives, consistent pipeline development, and effective execution of customer engagement strategies. Key Responsibilities Supervise and support the UK sales team, providing guidance, coaching, and performance feedback. Drive new business in industrial, transportation, defence, and IoT markets across the … Translate technical requirements into commercial proposals, collaborating with engineering, compliance, and production teams. Oversee sales operations, ensuring consistent CRM usage, pipeline visibility, and accurate forecasting. Develop and maintain key customer relationships to ensure long-term partnerships and repeat business. Support UK partner and distribution networks, providing product knowledge and solution support. Contribute to go-to-market strategies and participate More ❯

Job Specification: Industrial IoT & Embedded Computing Sales Lead/Supervisor Location: UK (HQ + customer visits) Reports to: Sales Director Department: Sales Type: Full-time, Permanent Salary: Negotiable Role Purpose We are seeking an experienced Industrial IoT & Embedded Computing Sales Lead/Supervisor to oversee a UK sales team, drive new business opportunities, and support design-in engagements across … the Sales Lead/Supervisor will manage the day-to-day activities of the UK sales team, ensuring alignment with company objectives, consistent pipeline development, and effective execution of customer engagement strategies. Key Responsibilities Supervise and support the UK sales team, providing guidance, coaching, and performance feedback. Drive new business in industrial, transportation, defence, and IoT markets across the … Translate technical requirements into commercial proposals, collaborating with engineering, compliance, and production teams. Oversee sales operations, ensuring consistent CRM usage, pipeline visibility, and accurate forecasting. Develop and maintain key customer relationships to ensure long-term partnerships and repeat business. Support UK partner and distribution networks, providing product knowledge and solution support. Contribute to go-to-market strategies and participate More ❯

a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands. About The Role The Customer Success team at Planet is seeking a new Customer Success Manager to maintain relationships with customers in our strongly growing EMEA Defence and Intelligence segment. Your mission will … s investment. In addition, you will grow and utilize your defence & intelligence domain expertise and good working knowledge of remote sensing, GIS and geospatial imagery products to be our customer’s go-to Planet ambassador. This is a full-time, remote position based in Europe and will require weekly to daily travel to defence customers in Eastern Europe. If … located near a Planet office, you are expected to work from that office 3 days per week. Impact You’ll Own Build and maintain strong, long-lasting customer relationships Assist customers to expand their usage and adoption of our products Onboarding and training of new clients Co-own contract renewal with sales Provide excellent customer experience, ensure successful More ❯

created the need for additional strength in their Account Management function. This is a pivotal role focused on driving growth, retention, and value across a well-established customer base. In this position, you’ll be managing a portfolio of long-term clients across multiple sectors including corporate, government, education, and healthcare. Your goal will be to identify … and deliver solutions that improve employee safety and wellbeing through innovative technology. You’ll take ownership of achieving a consistent monthly revenue uplift, working closely with internal technical and customer success teams to ensure exceptional service delivery. It’s a role that offers real variety — from strategic account planning to consultative conversations that make a tangible impact on client … experience managing B2B client relationships, ideally within technology, SaaS, or service-led solutions. You’ll combine strong communication and organisational skills with a proactive approach to account development and customer retention. A background in subscription or contract-based sales would be highly beneficial, as would confidence using CRM systems and managing the full sales process from proposal through to More ❯

ensuring focus on what delivers real value * Partnering closely with Product teams to scope opportunities, define success metrics, and evaluate post launch performance * Supporting marketing analytics including campaign performance, customer acquisition and retention, and engagement analysis * Delivering insight that enhances the end to end customer journey, improving conversion, satisfaction, and lifetime value What you will bring … Over eight years of analytics experience, including at least five years in product, marketing, or customer analytics * A strong track record influencing senior stakeholders and shaping data driven decisions across multiple teams * Solid technical capability including SQL and working knowledge of Python or R * Excellent storytelling ability with the skills to translate complex findings into clear narratives and presentations More ❯

to join our Universal Banking team in London . This hybrid role blends new business acquisition with strategic account management , driving growth across both net new logos and existing customer relationships. You will capitalize on our strong presence in the UK market—particularly within Building Societies and Tier 3–5 banks—while ensuring long-term client success. Key Responsibilities … industry engagement. Account Management Serve as a trusted advisor for existing clients, driving adoption, upsell, and cross-sell opportunities. Build and maintain strong relationships with key stakeholders to ensure customer satisfaction and retention. Consultative Selling Understand client needs and position Finastra’s solutions to deliver measurable business outcomes. Collaboration Work closely with internal teams (Pre-Sales, Delivery, Customer More ❯

and regulatory requirements Knowledge of financial markets, investment products, and portfolio construction principles Familiarity with API design and integration patterns in financial services Experience with user research methodologies and customer journey mapping Understanding of modern web technologies and their application in financial services Previous experience in client-facing roles or consulting within financial services Professional qualifications such as CFA … qualifications (preferred but not essential) Key Success Metrics Product delivery velocity and quality Stakeholder satisfaction scores User adoption and engagement metrics Compliance with regulatory requirements and project timelines Client retention and satisfaction with product features Why You Will Love It Here! Flexibility : Hybrid Work Model Your Future: Professional Development Reimbursement, including access to SS&C University Work/ More ❯

growth : Join a fast-growing company where you can develop your career further! About the Role: As an Account Manager , you will play a key role in driving client retention and growth. You will manage a portfolio of 60-70 accounts, working to ensure customer satisfaction and uncover upsell opportunities. With a strategic approach to account planning … manage a sales pipeline, and deliver results. Key Responsibilities: Manage a portfolio of 60-70 accounts, ensuring retention and growth Provide excellent account management support to drive customer satisfaction and renewals Uncover upsell opportunities within existing client relationships Develop and execute strategic account plans to identify growth opportunities Accurately forecast sales and manage a pipeline to achieve … Manager with: 3+ years of experience managing B2B subscription accounts, preferably in business intelligence or financial services (Buy Side/Sell Side) A proven track record in account retention and growth , ideally within Business Information/Business Intelligence or SAAS/Fintech Experience generating and maintaining a healthy sales pipeline to hit targets A self-driven, results-oriented More ❯

clients, identifying opportunities to upsell and cross-sell across a comprehensive suite of software solutions. Expect variety, autonomy, and the ability to make a real impact on revenue and customer retention. Key Responsibilities: Build strong client relationships and understand each customer's challenges and goals. Increase MRR through upselling and cross-selling. Develop strategic account plans to maximise … growth. Maintain accurate CRM and pipeline data. Meet daily KPIs and sales targets. Share market insight and customer feedback with the wider team. If you have the relevant experience, please apply now. Alternatively, contact Matt Pallister for more information: 0113 332 0678 | matt@wearemarmion.com . Thank you for your interest. We review every CV carefully and will contact shortlisted More ❯

the UK region. The role involves managing accounts, negotiating contracts, implementing sales strategies, and achieving sales targets. Additionally, the Sales Manager will monitor market trends, generate reports, and provide customer support to ensure client satisfaction. Qualifications Proven skills in Business Development, Sales Strategy, and Account Management. Experience in Negotiation, Client Relationship Building, and Customer Retention. Strong knowledge of More ❯

the UK region. The role involves managing accounts, negotiating contracts, implementing sales strategies, and achieving sales targets. Additionally, the Sales Manager will monitor market trends, generate reports, and provide customer support to ensure client satisfaction. Qualifications Proven skills in Business Development, Sales Strategy, and Account Management. Experience in Negotiation, Client Relationship Building, and Customer Retention. Strong knowledge of More ❯

you will be responsible for managing relationships with existing customers, ensuring they gain maximum value and identifying growth opportunities. Responsibilities: The primary point of contact for your portfolio of customer accounts. Build and maintain strong, long lasting client relationships. Understand client goals and ensure our solutions deliver value. Proactively manage customer lifecycle from onboarding through to renewal. Monitor … account health, usage, and adoption to ensure satisfaction and retention. Identify upsell and cross-sell opportunities aligned with client needs. Collaborate with product, support, and sales teams to address customer requirements. Act as the voice of the customer internally, feeding back insights to improve our product and service. Prepare and deliver regular account reviews, reports, and performance metrics … ensure long-term partnerships. Your Experience: Experience managing multiple client accounts as an Account Manager A strong communicator who is able to build strong relationships Track record of client retention and upselling. Comfortable working in a fast paced Saas/technology environment Important Notice: Noble Recruiting Limited, based in Billericay, Essex, is an equal opportunities employer. With over More ❯

Hours: Full-Time Our client is a leading Managed Service Provider, specialising in IT solutions and telecommunications for businesses of all sizes. With a strong reputation for delivering excellent customer service and innovative solutions, they are now looking for a Sales Account Manager to join their growing team. This is an exciting opportunity to work in a dynamic environment … Sales Account Manager , you will play a key role in maintaining and expanding relationships with a portfolio of up to 500 client accounts. Your focus will be on client retention, upselling, and cross-selling additional managed IT and telecom services. You will act as the primary point of contact for your accounts, ensuring client satisfaction while identifying new … clients are gaining maximum value from the services provided. Achieve and exceed quarterly sales and retention targets. Key Skills & Attributes: Proven experience in sales account management, client retention, or internal sales, ideally within the IT or telecoms sector. Strong ability to identify opportunities for upselling and cross-selling, with a track record of hitting sales KPIs. More ❯

exceeding 80,000. The role is field-based four days a week, with one day working from home. You will be supported by best-in-class operational service levels, customer care, and a world-class marketing team. The Company hiring a Business Development Manager If you are looking to join an international organisation that truly values its people, look … providing a range of solutions to corporate and SME clients. This award-winning company offers unique services that set them apart from competitors, backed by impressive operational delivery and customer retention. As an employer, they are known for their supportive culture, strong training and development, clear career progression, and genuine commitment to employee wellbeing. If you are a proactive More ❯