51 to 75 of 91 Customer Retention Jobs in the UK

joining a high-growth, data-led business at the intersection of marketing, analytics, and technology? Do you want to learn how fast-scaling tech businesses operate while developing valuable customer, data, and commercial skills? Are you looking for a role that allows you to make an immediate impact with real responsibility while being supported to grow? If so, we … d love to hear from you One of our Portfolio Companies, Fospha, are going through an exciting period of growth and are launching their Customer Success Graduate Programme To find out more, check out the below Please note this role graduate role is specifically for Fospha only. About Fospha Fospha is dedicated to building the world's most powerful … the main point of contact from the point of signature onwards You will be responsible for the customer health and product adoption with the ultimate goal of client retention You will be focused on delivering value for your customers, deeply understanding their goals and pains, and solving their issues effectively via your comprehensive knowledge of our product More ❯

into clear, meaningful insights for clients and internal stakeholders. Deliver regular MBR & QBR account reviews, performance reports, and presentations (PowerPoint/dashboard-driven) to demonstrate value and progress. New customer acquisition responsibility, existing customer expansion and retention. Maintain precise reporting and documentation within the CRM, ensuring audit-ready records and accurate products, revenue and profitability metrics forecasts. Support … technical and service teams with issue resolution, escalating where necessary and maintaining full ownership of client satisfaction. Price, order and ensure delivery of customer required hardware, software, SaaS and licenses etc for BAU work and special projects Identify upsell, cross-sell, and renewal opportunities within existing accounts to enhance client value and retention. Acquire and maintain vendor and technical … cybersecurity. Assist in overall marketing and website strategies to drive engagement and enquires. Collaborate closely with Sales, Technical, and Operations teams to ensure flawless service and project delivery and customer experience. Honesty, transparency and integrity is critical within this role Participate in industry events, webinars, events and client engagements to represent LoughTec and strengthen brand presence. Essential Criteria Minimum More ❯

into clear, meaningful insights for clients and internal stakeholders. Deliver regular MBR & QBR account reviews, performance reports, and presentations (PowerPoint/dashboard-driven) to demonstrate value and progress. New customer acquisition responsibility, existing customer expansion and retention. Maintain precise reporting and documentation within the CRM, ensuring audit-ready records and accurate products, revenue and profitability metrics forecasts. Support … technical and service teams with issue resolution, escalating where necessary and maintaining full ownership of client satisfaction. Price, order and ensure delivery of customer required hardware, software, SaaS and licenses etc for BAU work and special projects Identify upsell, cross-sell, and renewal opportunities within existing accounts to enhance client value and retention. Acquire and maintain vendor and technical … cybersecurity. Assist in overall marketing and website strategies to drive engagement and enquires. Collaborate closely with Sales, Technical, and Operations teams to ensure flawless service and project delivery and customer experience. Honesty, transparency and integrity is critical within this role Participate in industry events, webinars, events and client engagements to represent LoughTec and strengthen brand presence. Essential Criteria Minimum More ❯

Science Manager, you’ll lead Data Science projects within the data team, with the idea to work towards people management. You'll play a key part in shaping how customer data informs decision-making at scale. Key Responsibilities Lead and develop a team of data scientists, providing technical guidance and strategic direction. Partner with senior stakeholders to identify opportunities … for data-driven improvement in customer engagement, retention, and product experience. Oversee the design, development, and delivery of advanced analytical models and insights that support business growth. Translate complex data into clear, actionable recommendations that drive commercial impact. Collaborate closely with BI and Data Engineering teams to ensure reliable data foundations and scalable analytical solutions. Champion the … making. What We’re Looking For Strong grounding in statistics, mathematics, and applied data science. Proven experience leading analytics or data science projects from conception to delivery. Experience with customer focused Data Science techniques - especially around personalisation and recommenders. Proficiency in Python (Pandas, NumPy, Scikit-learn, Statsmodels, Matplotlib) for analysis, modelling, and visualisation. Experience with customer, product, or More ❯

fin & proptech, telco, retail/utilities as well as others involved in the housing market. The business is now expanding into the Insurance sector. Our market intelligence and our customer acquisition, retention and engagement solutions are relied upon by leading industry professionals. Our range of products cover market, property and mover intelligence and are delivered through varying … Any other duties realistically expected to the fulfil the departments objective of increasing revenue and growing our client base Requirements: Experience in the insurance or InsurTech industry, with demonstrable customer relationships Experience running a sales pipeline with proven success Strong people and communication skills Experienced InsurTech sales professional with a strong performance record Track record and ability to build More ❯

of the business by managing the relationships with key business client. This is a fantastic opportunity to join a forward-thinking organisation that has recently restructured its operations and customer support functions to enhance client experience and long-term success. In this role, youll take ownership of a portfolio of corporate clients, managing the full customer lifecycle from … client advocate internally, ensuring their voice is heard across product, support, and development teams Maintain accurate records of client interactions, goals, and outcomes using HubSpot and other internal tools Customer Success & Retention Monitor platform usage, engagement trends, and client health metrics to proactively address risks or barriers Provide ongoing support and guidance to help clients maximise the … value of the platform and learning content Collaborate with the Learning Development team to align bespoke content with client objectives Coordinate with Customer Support to resolve technical issues and ensure a seamless service experience Growth & Upselling Identify opportunities for account expansion through consultative conversations and data-driven insights Promote additional features, services, or content that align with client goals More ❯

s value proposition Build and maintain strong, trusted relationships with decision-makers and technical stakeholders Partner closely with the product team to tailor solutions to client needs and provide customer feedback Consistently meet and exceed monthly, quarterly, and annual revenue goals Act as an internal champion for customer success and retention Maintain up-to-date and … like HubSpot, Salesforce, or similar tools Highly self-motivated and comfortable operating in a fast-paced, startup environment Ability to work cross-functionally with product and engineering to communicate customer needs A customer-first mindset and strong relationship-building skills Bachelor's degree in Business, Marketing, or a related field preferred—but not required if experience is strong More ❯

a growth-focused marketing specialist ready to make a real impact in the B2B SaaS space? We're on the lookout for an innovative Senior Campaign Manager to drive customer acquisition, retention, and revenue growth across the UK, Ireland, and international markets. This is your chance to take the lead in shaping data-driven campaigns, experimenting with … marketing, ideally in B2B software, property or asset management. ·Hands-on experience with Google Ads, LinkedIn, and other digital paid campaigns. ·Strong knowledge of marketing automation, SEO, CRO, and customer journey optimisation. ·Data-driven mindset with expertise in analytics platforms. ·A creative problem-solver who thrives in a fast-paced, collaborative environment. *Rates depend on experience and client requirements More ❯

growth by harnessing data, AI, and automation to deepen fan engagement and boost commercial performance across our sports betting and media platforms. The CGO will unify brand strategy, accelerate customer acquisition and retention, and position LiveScore Group as a leader in innovation. A key focus will be integrating our sports media assets with our sportsbook and casino … and execute the marketing vision and strategy, building the high-performance teams, operational frameworks, and technology stack required to deliver sustainable, data-driven growth. Orchestrate the end-to-end customer journey across our entire media and betting ecosystem, leveraging advanced data science and AI to deliver a deeply personalised, compliant, and cohesive experience that drives product adoption and unlocks … data-driven decision-making. Own the global marketing budget with full accountability for delivering high ROI across all jurisdictions. Drive a data-driven strategy that aggressively grows our new customer base while increasing the lifetime value of retained users. Work closely with the Insights and Data teams to champion the development and implementation of advanced data models for LTV More ❯

CEOs of MATs). Establish trusted advisor status through deep understanding of client needs and challenges. Oversee client onboarding processes to ensure smooth transition and high satisfaction. Design client retention plans and develop long-term partnership structures. Revenue & Target Management Own revenue targets, forecasting, and commercial sales pipeline planning. Monitor performance data and adjust strategies to ensure consistent … paced environment. Collaborative mindset with commitment to quality and service excellence. Key Performance Indicators (KPIs) Annual revenue and profitability targets Number and value of new strategic accounts acquired Client retention and expansion metrics Ddesireable exp of input into Bids & Tenders Contribution to team development and mentorship What We Offer Competitive salary with senior-level commission/bonus structure More ❯

JRRL are partnering with a growing law firm in Bromley to recruit a Marketing and Business Development Manager . This is a strategic leadership role focused on driving sustainable profitability through innovative marketing initiatives, client acquisition, and partnership development. You More ❯

Customer Success Manager (SaaS) Birmingham (hybrid – 1–2 days per week in the office, rest remote) Circa £35,000 base (depending on experience) + commission Private medical, life assurance, pension, electric car and cycle schemes, 25 days’ holiday + bank holidays Our client is an ambitious, rapidly growing financial technology business with a presence in the UK and US. … biggest public sector organisations. Their culture is built around people, clients, expert knowledge and working at pace. You’ll join a growing team where you can help shape how Customer Success is delivered as the business continues to expand. You’ll be part of a customer-focused team, working closely with colleagues across the business to make sure … place Provide ongoing training and support, including online sessions and group demonstrations Gather feedback and testimonials to showcase client success and improve the service Consistently meet targets for client retention and growing existing accounts Manage your day-to-day activities and pipeline in the customer relationship management system Work with Product and other teams to suggest improvements More ❯

financial wellbeing simple, transparent, and accessible - helping customers feel confident about their money through technology, insight, and great user experience. As a Senior Data Scientist, you’ll focus on customer analytics and applied data science - using data to understand behaviour, identify opportunities, and guide strategic decisions across marketing, product, and personalising customer experience. Key Responsibilities Translate business challenges … into analytical questions and deliver data-led insights that drive customer growth and retention. Analyse customer behaviour, lifecycle patterns, and engagement to uncover opportunities for product and marketing optimisation. Develop and maintain advanced analytical models to forecast customer outcomes and measure impact. Present clear, data-driven recommendations to senior stakeholders, influencing strategy and decision-making. Work closely … accessibility, and scalability across the organisation. What We’re Looking For Strong analytical foundation with experience applying statistics and data science in a commercial setting. Proven track record in customer or marketing analytics - understanding acquisition, engagement, churn, and lifetime value. Proficiency in Python (Pandas, NumPy, Scikit-learn, Statsmodels) for data wrangling, analysis, and modelling. Ability to communicate complex findings More ❯

Developer About the Role The successful candidate will have a unique opportunity to work on a growing B2B SaaS product to craft solutions that will enable us to increase customer satisfaction and retention for new and existing users. The role gives the opportunity to be involved in all areas of the development from feature planning to implementation … Tech Lead and a team of Engineers to help shape system architecture and to scale our software to prepare it for a planned US expansion and an ever-growing customer base. • You will play a key role in shaping the Engineering processes and practices for the team. • As Senior PHP Engineer you will be leading the development work of More ❯

s best instructor-led learning platform, into the world's best digital learning platform. As Product Marketing Manager for our digital products, you will be responsible for understanding the customer needs, developing and refining the product proposition, and driving the go-to-market. This is a new role, so there is a lot of freedom to shape it and … including presentations, webinars, and competitive briefs Track the competitive landscape to ensure our products have relevant features that deliver value to our customers Develop and implement programs that drive customer demand, engagement, retention and referrals Demonstrate our credibility by securing client and user testimonials for use in content, advertising and awards About You You've taken a More ❯

brandtech group, fifty-five is a data company helping brands collect, analyse and activate their data across paid, earned and owned channels to increase their marketing ROI and improve customer acquisition and retention. Headquartered in Paris with offices in London, Hong Kong, New York and Shanghai, the data company was named by Deloitte as one of the fastest-growing … critical role in the delivery of fifty-five's strategic planning and thinking, based on deep understanding of the digital advertising ecosystem, and be highly proficient at generating actionable customer insights from analysis of consumers' digital footprints, with experience of mining search, social, advertising, demographic and on-site data. You will help 55 shape our proposition and service in … role in the delivery of fifty-five's strategic planning and thinking, based on a strong understanding of the digital advertising ecosystem, and be highly proficient at generating actionable customer insights from analysis of consumers' digital footprints, with knowledge of mining search, social, advertising, demographic and on-site data. Requirements 3-5 years Media Agency/Media Tech experience More ❯

If you’re an experienced B2B marketer with a passion for client success and growth, we’d love to hear from you. This is an incredible opportunity to make an impact and thrive in a high-performance environment. Our client More ❯

Job Specification: Industrial IoT & Embedded Computing Sales Lead/Supervisor Location: UK (HQ + customer visits) Reports to: Sales Director Department: Sales Type: Full-time, Permanent Salary: Negotiable Role Purpose We are seeking an experienced Industrial IoT & Embedded Computing Sales Lead/Supervisor to oversee a UK sales team, drive new business opportunities, and support design-in engagements across … the Sales Lead/Supervisor will manage the day-to-day activities of the UK sales team, ensuring alignment with company objectives, consistent pipeline development, and effective execution of customer engagement strategies. Key Responsibilities Supervise and support the UK sales team, providing guidance, coaching, and performance feedback. Drive new business in industrial, transportation, defence, and IoT markets across the … Translate technical requirements into commercial proposals, collaborating with engineering, compliance, and production teams. Oversee sales operations, ensuring consistent CRM usage, pipeline visibility, and accurate forecasting. Develop and maintain key customer relationships to ensure long-term partnerships and repeat business. Support UK partner and distribution networks, providing product knowledge and solution support. Contribute to go-to-market strategies and participate More ❯

Job Specification: Industrial IoT & Embedded Computing Sales Lead/Supervisor Location: UK (HQ + customer visits) Reports to: Sales Director Department: Sales Type: Full-time, Permanent Salary: Negotiable Role Purpose We are seeking an experienced Industrial IoT & Embedded Computing Sales Lead/Supervisor to oversee a UK sales team, drive new business opportunities, and support design-in engagements across … the Sales Lead/Supervisor will manage the day-to-day activities of the UK sales team, ensuring alignment with company objectives, consistent pipeline development, and effective execution of customer engagement strategies. Key Responsibilities Supervise and support the UK sales team, providing guidance, coaching, and performance feedback. Drive new business in industrial, transportation, defence, and IoT markets across the … Translate technical requirements into commercial proposals, collaborating with engineering, compliance, and production teams. Oversee sales operations, ensuring consistent CRM usage, pipeline visibility, and accurate forecasting. Develop and maintain key customer relationships to ensure long-term partnerships and repeat business. Support UK partner and distribution networks, providing product knowledge and solution support. Contribute to go-to-market strategies and participate More ❯

created the need for additional strength in their Account Management function. This is a pivotal role focused on driving growth, retention, and value across a well-established customer base. In this position, you’ll be managing a portfolio of long-term clients across multiple sectors including corporate, government, education, and healthcare. Your goal will be to identify … and deliver solutions that improve employee safety and wellbeing through innovative technology. You’ll take ownership of achieving a consistent monthly revenue uplift, working closely with internal technical and customer success teams to ensure exceptional service delivery. It’s a role that offers real variety — from strategic account planning to consultative conversations that make a tangible impact on client … experience managing B2B client relationships, ideally within technology, SaaS, or service-led solutions. You’ll combine strong communication and organisational skills with a proactive approach to account development and customer retention. A background in subscription or contract-based sales would be highly beneficial, as would confidence using CRM systems and managing the full sales process from proposal through to More ❯

As a Strategic Client Manager, you will be responsible for owning and growing relationships across a portfolio of existing customers. With a key focus on benefit adoption, revenue retention and growth, you will work in partnership with HR … Leaders and Benefit Teams to ensure the customers corporate and people strategy succeeds through efficient delivery of the Zest Platform. You will own the commercial partnership between vendor and customer, be proficient in managing complex renewal and expansion sales processes, liaise with internal teams to provide exceptional service delivery and as act as the voice of the customer … data protection Key competencies and skills required for this role A passion for excellence, client satisfaction and putting the client first. Ability to develop, review and implement both client retention and additional business strategies. Ability to handle demands, targets, guidelines and high stress situations Superior negotiator with ability to handle objections, close cross and up-sells and execute. More ❯

consultative training and professional services solutions Work collaboratively with Marketing and internal teams to drive opportunity Maintain accurate records in the CRM and produce clear, professional proposals Ensure exceptional customer experience and retention through strong communication Must Haves Minimum 3 years proven success in B2B business development or sales Experience working within Corporate or Defence markets (or More ❯

ensuring focus on what delivers real value * Partnering closely with Product teams to scope opportunities, define success metrics, and evaluate post launch performance * Supporting marketing analytics including campaign performance, customer acquisition and retention, and engagement analysis * Delivering insight that enhances the end to end customer journey, improving conversion, satisfaction, and lifetime value What you will bring … Over eight years of analytics experience, including at least five years in product, marketing, or customer analytics * A strong track record influencing senior stakeholders and shaping data driven decisions across multiple teams * Solid technical capability including SQL and working knowledge of Python or R * Excellent storytelling ability with the skills to translate complex findings into clear narratives and presentations More ❯

data-led projects to multiple, big brand clients across industries such as travel, automotive, retail and beauty. These projects will be driven by client objectives relating to data collection, customer acquisition, onsite conversion optimisation and media-mix optimisation. You will be required to promote a customer-centric vision of digital marketing, based on the systematic and methodical use … Brandtech Group, fifty-five is a data company helping brands collect, analyse and activate their data across paid, earned and owned channels to increase their marketing ROI and improve customer acquisition and retention. Headquartered in Paris with offices in London, Hong Kong, New York and Shanghai, fifty-five is a certified Google Partner company and was named by Deloitte More ❯

clients and create reports to showcase progress and results, and manage retention and upselling. The main KPIs for the role Positive Replies (Weekly), Client Satisfaction (NPS), Client Retention (Quarterly), New Ideas proposed to Clients (Monthly), Deals Created (Monthly) Who you are At least 2 years of relevant work experience in Marketing, Sales, GTM, or as a More ❯