51 to 75 of 156 Customer Retention Jobs in the UK

central London. Joining the EMEA Commercial team, the Programme Manager will be responsible for initiating and managing strategic programs that will drive commercial outcomes, customer growth and retention. This is a cross-functional role where you will partner with stakeholders from across business Marketing, Sales, Partnerships, Product and Customer … role in SaaS Enterprise, Sales and Go-To-Market. Demonstrated, hands-on experience driving projects related to high-touch account management, B2B sales and customer retention strategies. Demonstrated ability to influence at VP level and above Demonstrated ability to build strong partnerships across teams. Ability ...

central London. Joining the EMEA Commercial team, the Strategy Consulant will be responsible for initiating and managing strategic programs that will drive commercial outcomes, customer growth and retention. This is a cross-functional role where you will partner with stakeholders from across the business Marketing, Sales, Partnerships, Product, Customer … role in SaaS, Sales, Marketing, and Go-To-Market. Demonstrated, hands-on experience driving projects related to high-touch account management, B2B sales and customer retention strategies. Demonstrated ability to influence at VP level and above Demonstrated ability to build strong partnerships across teams. Ability ...

differentiated value proposition. Moreover, the company continues to reinvest heavily in product development. This commitment includes AI-enabled partnerships that enhance usage, deepen customer value and support long‐term subscription growth. The Chief Sales Officer Role Reporting directly to the CEO, the Chief Sales Officer takes full accountability … business is achieving strong and sustained performance, with approximately 45% ARR growth and 32% growth in booked revenue. This momentum stems from exceptionally high customer retention, multi‐year contracts and built‐in price increases. At the same time, the business maintains negligible churn. Looking ahead, growth will ...

expertise to promote our tailored payment, payout, and embedded finance solutions, directly addressing the complex challenges of airline merchants. Key Responsibilities Vertical-Focused Client Retention and Acquisition: A hybrid function - Prospect and secure new airline merchant customers as well as day-to-day account management and upselling ...

planning, creation, deployment, and reporting of email campaigns and automation journeys. Develop and implement email marketing strategies to increase engagement, generate leads, and improve customer retention. Ensure campaigns follow best practice for deliverability, segmentation, automation, A/B testing, and data privacy compliance (e.g., GDPR, CAN-SPAM). Maintain ...

high-growth, AI-powered customer communications platform is used by over 20,000 companies globally to drive revenue, improve resolution times, and scale customer-facing teams. The platform brings together voice, messaging, and AI capabilities into a single unified workspace. The organisation is redefining how businesses communicate with … focus, and execution discipline. It offers an environment where impact is visible, decisions are made quickly, and growth opportunities are tangible. The culture is customer-focused, data-led, and outcome-oriented. There is a strong emphasis on ownership, continuous improvement, and operating with pace. It is well suited ...

Role? AS TAM, you’ll play a key role in driving revenue growth across Adobe’s partner ecosystem. Your mission is to own customer renewals, strengthen relationships, and unlock new opportunities through strategic upselling and cross-selling within the Adobe portfolio. This isn’t just another sales job. … market. Your Day-to-Day: Manage top-tier renewals across non-named (CSMB) accounts, ensuring on-time, smooth contract renewals while maintaining a high customer retention rate. Use each renewal as a strategic growth opportunity. Introduce customers to Adobe’s cutting-edge solutions like Firefly, Adobe Express ...

Role? AS TAM, you’ll play a key role in driving revenue growth across Adobe’s partner ecosystem. Your mission is to own customer renewals, strengthen relationships, and unlock new opportunities through strategic upselling and cross-selling within the Adobe portfolio. This isn’t just another sales job. … market. Your Day-to-Day: Manage top-tier renewals across non-named (CSMB) accounts, ensuring on-time, smooth contract renewals while maintaining a high customer retention rate. Use each renewal as a strategic growth opportunity. Introduce customers to Adobe’s cutting-edge solutions like Firefly, Adobe Express ...

organizations embrace the power of easy collaboration and high productivity. Learn more at: https://www.yealink.com/en Responsibilities Manage key account customer relationships, overseeing all commercial aspects including upselling and retention. Drive customer retention and expansion, aiming to increase net retention within ...

they're at an exciting inflection point. Transitioning from traditional MSP to a security-first MSSP (Managed Security Service Provider), and significantly scaling new customer acquisition. This isn't just business as usual - this is a strategic growth phase that creates genuine opportunity for the right salesperson. Why This … Role Matters We've built a strong foundation: excellent customer retention, solid technical delivery, and a trusted brand in our region. What we need now is someone who can translate that strength into consistent new business growth. This isn't about cold-calling hundreds of prospects ...

Title : Customer Success Services Specialist (French Speaking) Location London Hybrid : You will be required to be in the London or Reading office once a week Target Start Date : March 2026 Contract duration : 12 months Day Rate : Competitive (Inside IR35) Deloitte Working with the Deloitte Associate (Contractor) Programme means … projects within the firm that suit your experience should you wish to continue with Deloitte. About the Project We are seeking a French speaking Customer Success Services (CSS) Specialist to work with a global software vendor client and support the client’s Corporate customer segment. You will simplify ...

fintech company specialising in modern seamless payment solutions tailored to merchants, platforms and partners. For SaaS platforms, Synapto enables an integrated payment experience, driving customer retention and revenue growth. For merchants, the platform offers secure and efficient omni channel payment solutions, empowering businesses to manage and grow ...

meet the clients needs. Deliver World Class Service - Develop and maintain strong relationships with clients at all levels of their organisation and provide outstanding customer service while focusing on client retention. Provide leadership for Technical teams on events. Ensure that all the necessary HSE documentations including but not limited ...

Sports & Leisure SaaS portfolio . This is a senior operational role focused on building a scalable operating model across four software businesses , aligning Customer Success, Support, Development, and Sales to deliver exceptional customer experiences and drive commercial performance. What youll do Develop and implement a scalable operating model … across multiple SaaS businesses Provide operational leadership across Customer Success, Support and service delivery functions Establish clear governance, ownership and escalation frameworks Improve customer satisfaction, retention and lifetime value Oversee customer issue management and resolution processes Lead organisational readiness for product launches and system changes ...

Purpose: As a Customer Success Manager you’ll play a pivotal role in driving customer engagement, satisfaction, and product adoption. You will work cross-functionally with Account Management, Support, and Professional Services teams to ensure our customers are achieving their desired outcomes. This role serves as the primary … Accountabilities/BAU Objectives: Serve as the primary point of contact for a defined portfolio of customers, ensuring consistent and high-quality engagement. Monitor customer health, product adoption, and engagement metrics to proactively identify risks and growth opportunities. Act as the voice of the customer internally, providing structured ...

role is leading enterprise go‐to‐market strategy, successfully taking new products to market and embedding them in both existing and new customer relationships. Commercial Growth and ARR Scaling Opportunity FromCounsel is delivering consistent commercial performance, with c.45% ARR growth and 32% growth in booked revenue, supported by exceptionally … high customer retention, multi‐year contracts and built‐in price increases, resulting in negligible churn. The next phase will focus on product expansion, the continued rollout of value‐based pricing, and deeper penetration of the existing customer base, as the platform scales further across enterprise legal ...

trusted, long-term partner with a strong focus on ROI and total cost of ownership. Your Team Working cross-functionally with Customer Success and internal delivery teams, you’ll collaborate to build joint value roadmaps that support customer objectives and MHR’s strategy. You’ll maintain accurate sales … activity in Salesforce and conduct regular customer touchpoints, visiting each customer at least every 90 days. Together, you’ll resolve escalations, maintain referenceable accounts, and ensure customers continue to realise value from their investment in MHR. Your Impact Your ability to build meaningful, strategic relationships and deliver consultative ...

partnerships. The business prides itself on keeping customers at the heart of everything they do. The successful candidate will enjoy building strong relationships, understanding customer needs and delivering solutions that drive both satisfaction and growth. The Role As Business Development Manager you will be responsible for driving sales growth … accounts to maximise revenue and reduce order losses Analyse territory sales data to identify growth opportunities Build and maintain a strong prospect pipeline and customer database Work collaboratively with category specialists to deliver a coordinated approach to customer development Provide accurate reporting and market insights to your line ...

year plan, and acquisition targets. · Support the team in delivering the growth required to achieve the aspirations of the business. · Enhance and further develop customer profitability reporting to facilitate better commercial decisions to drive customer retention and growth. · Key financial support to the business ...

Imagesound is a global specialist in music curation and in-store media, helping brands enhance customer experiences through sound, visuals and technology. With offices across the US, UK and Asia and a worldwide consultant network, Imagesound supports 100,000+ locations in 168 countries. Owned by private equity firm Livingbridge … commercial strategy. Working closely with the CEO and CFO, the CRO will take full ownership of the global revenue agenda — leading new business, marketing, customer success and international operations while managing the commercial P&L and a global team of circa 40. Key responsibilities Own the global revenue strategy ...

learner and client engagement. Maintain CRM records and provide accurate forecasting. Collaborate with marketing teams to optimise lead generation campaigns. Support learner and client retention through proactive communication and follow-ups. Champion the brand in all communications and engagements. Mentor colleagues where appropriate and contribute to team objectives. ...

learner and client engagement. Maintain CRM records and provide accurate forecasting. Collaborate with marketing teams to optimise lead generation campaigns. Support learner and client retention through proactive communication and follow-ups. Champion the brand in all communications and engagements. Mentor colleagues where appropriate and contribute to team objectives. ...

partnerships across charities, churches, publishers and sector agencies Build trusted relationships with CEOs, marketing leads, fundraising teams and HR stakeholders Maintain high client retention and satisfaction Identify and execute upsell opportunities across the product portfolio Represent the organisation at relevant conferences and networking events Stay informed on market ...

Eckoh is a market leader of Customer Engagement Security Solutions, supporting an international client base from our offices in the U.S. and the U.K. Eckoh is owned by Bridgepoint one of the world's leading private asset growth investors, with over $75 billion of assets under management. … point of contact both externally and internally. Co-ordinate and Conduct business reviews to provide performance feedback, educate and provide industry insights. Drive client retention, renewals, upsells. Gather, report and communicate customer feedback on service, technology and product delivery. Manage individual lead generation and sales targets ...

Reed.co.uk is looking for a Customer Success Manager to join their team in Holborn, London. Overview As a Customer Success Manager you will have a key strategic role within reed.co.uk. As a customer focussed individual you are motivated and engaged by providing service excellence to our clients. … strong credible relationships with our clients by supporting them to optimise and maximise their return on investment (ROI) from our offering Analysing and monitoring customer data to draw insights and optimisations, communicating those findings to clients and adjusting campaigns for better performance Actively organising and managing operational and strategic ...