51 to 75 of 188 Customer Retention Jobs in the UK

expanding rapidly and we are seeking an enthusiastic, driven, and customer-focused Account Manager to join our growing team. The Account Manager will be responsible for building strong client relationships, driving retention and revenue growth, and helping customers maximize the value of their investment … based in our London, UK Office. Responsibilities: Professionally represent MRI and build mutually beneficial relationships with decision makers to ensure high levels of customer satisfaction, customer retention and Sales developmentRecommend appropriate solutions and negotiate acceptable terms with the Client Achieve or exceed all quarterly and annual ...

managing process· Coordinate with the Problem manager for Root Cause Analysis ("RCA") for Sev 1 issues· Be the liaison between the client and customer· Ensure 100% customer retention through customer satisfaction and delight initiatives· Work with product management on lists of enhancements marked under Awaiting … your region.· Work with sales/presales to manage expectations around new or extended business with the clients in the region· Participate in Customer Advisory Group Meetings.· New client onboardingThe Technical Account Manager must have:· Fluent Italian speaker· Experience in FinanceKnowledge of ITSM and ticketing tools such as ServiceNow ...

Head of CRM (Salesforce Marketing Cloud) Location: United Kingdom (Remote) Type: Permanent Overview: We are seeking an experienced Head of CRM to lead our customer engagement and lifecycle marketing strategy. You will own the CRM roadmap, drive customer acquisition, retention, and loyalty initiatives, and maximize … value of Salesforce Marketing Cloud through data-driven and personalized customer experiences. Key Responsibilities: Define and execute the CRM and customer lifecycle strategy. Lead and optimize Salesforce Marketing Cloud capabilities, including Journey Builder, Email Studio, Automation Studio, and Mobile Studio. Develop personalized, multi-channel campaigns across email ...

compliance and payroll, monitoring progress to ensure required documentation and training are completed. Identify opportunities to improve customer satisfaction, service delivery and client retention, proactively developing existing relationships and expanding the services provided. Prepare client reports, service reviews, performance summaries and onboarding materials. Technology & Operational Management Support … materials and account reviews, maintaining CRM records and supporting the management of the sales pipeline. Identify opportunities for upselling and cross-selling, reviewing client retention and sales data to support business development and growth strategies. Exhibitions & Events Represent the business at trade exhibitions, roadshows and industry events, coordinating ...

development - and we're growing fast. Are you a commercially driven Account Manager who thrives on building relationships, identifying opportunities and delivering exceptional customer experiences? We're looking for a Customer Account Manager to join our iSAMS Sales team at IRIS Software Group.iSAMS is a school management information … school customers, acting as their primary point of contact. Build trusted relationships with key stakeholders, understanding their needs, challenges and future objectives. Conduct regular customer meetings, both virtually and face-to-face, to strengthen relationships and identify opportunities. Drive customer satisfaction, retention and long-term account ...

strategy, growth, and execution of a portfolio that is redefining how people interact with the workplace. Working across product management, engineering, UX, data analytics, customer success, and commercial teams, you will shape the evolution of our solutions into an AI-native platform that delivers seamless, intelligent, and data-driven … workplace experiences. You will drive product vision, portfolio performance, and commercialization strategies while ensuring every investment is grounded in customer needs, market opportunities, and measurable business outcomes. Just as importantly, you will develop and inspire a high-performing product team, creating a culture of innovation, accountability, and customer ...

identifying new business opportunities across the UK market. This is an excellent opportunity for a relationship-focused sales professional who enjoys combining account development, customer success and new business activity to drive revenue growth and long-term client partnerships. The Role You will be responsible for managing a portfolio … stakeholder relationships and identifying opportunities to increase revenue through upselling, cross-selling and contract renewals. Key responsibilities include: * Managing and developing relationships with key customer stakeholders * Acting as the primary point of contact for assigned accounts * Identifying opportunities to expand software and technology service adoption * Driving contract renewals ...

Account ManagerPosition OverviewAs an Account Manager you'll be identifying new business and growing customer relationships to drive gross profit and long-term account value. The role focuses on identifying new opportunities, positioning Advania's portfolio of solutions and services and helping customers achieve their business objectives through technology. … services, including Managed Services, Cloud, Microsoft, Security, Infrastructure, and Workplace solutions. Work closely with pre-sales specialists and solution architects to create compelling customer proposals. Maintain an accurate sales pipeline, CRM records, forecasts, and customer account plans. Stay informed on market trends, emerging technologies, and competitor activity ...

Customer Success Manager – Dutch Speaker London or Amsterdam | Hybrid Working | SaaS & Sustainability Technology The Opportunity Join an innovative, international technology company helping organisations improve supply chain transparency, strengthen traceability and meet sustainability and regulatory requirements. As Customer Success Manager, you’ll manage a portfolio of complex, international customers … project coordination and commercial ownership in a growing, mission-driven business committed to making a positive environmental impact. Key Responsibilities Build trusted relationships with customer stakeholders, from operational teams to C-suite executives. Lead customer onboarding, including project planning, platform implementation, data integration, training and go-live. Drive ...

Customer Success Manager Hybrid/Surrey A great opportunity for a talented Customer Account Manager to join this thriving Consultancy They are growing and looking for a Customer Success Manager to join their close-knit team, reporting to the Head of Sales & Marketing. This … investment by understanding their business, providing expert guidance, solving challenges and supporting them to achieve their goals. Through proactive relationship management, you'll drive customer satisfaction, retention and growth, while identifying opportunities to strengthen partnerships and deliver an exceptional customer experience. If you enjoy building trusted ...

will be responsible for developing and executing the regional go-to-market strategy, building a high-performance sales culture, and ensuring alignment across commercial, customer success, marketing, and product teams. This role requires a strategic and commercially driven leader with deep healthcare industry expertise and a proven track record … increase market penetration. Lead, coach, and develop the UK & Ireland sales organization, including both New Business and Renewal Sales teams. Foster a high-performance, customer-centric culture focused on accountability, collaboration, and continuous improvement. Establish clear sales objectives, performance metrics, and development plans for all team members. Revenue Growth ...

from their software investment while driving satisfaction, retention and account growth. You’ll act as a trusted point of contact, understanding each customer’s business, solving challenges and identifying opportunities to add further value. What you’ll be doing: • Building strong, long-term relationships with customers • Acting … main point of contact and trusted advisor across your accounts • Running regular customer reviews and identifying any risks or opportunities • Supporting customer onboarding and ongoing adoption of software solutions • Identifying opportunities for upselling and cross selling • Working closely with Sales, Support, Consultancy, Project Management and Development teams • Monitoring ...

customers maximise the value of their Emburse solutions. Working with a portfolio of customers, the ESA combines deep product knowledge with strong consulting and customer-management skills. They partner closely with Customer Success, Support, Product and other internal teams to understand customer requirements, recommend best-practice solutions … manage configuration and change requests, resolve complex issues and proactively identify opportunities to improve the customer's use of the Emburse SaaS platform. The role requires the ability to manage multiple customer priorities while building strong, long- term relationships and providing a consistently high level of service.**Please ...

commercially minded Growth Lead to take ownership of a high-potential, self-service revenue channel. The business is growing quickly, with an established customer base and a software platform serving organisations across multiple markets. One of its most promising revenue streams has grown organically, with little dedicated focus … strategy, testing new approaches and turning an already successful revenue stream into a scalable growth engine. Working across marketing, sales, product, technology and customer success, you'll have the autonomy to make decisions, experiment and deliver measurable commercial results. This is a hands-on role in a fast-moving ...

DescriptionVersion 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft … integrations, upgrades, migrations, and continual service improvement initiatives. This is an excellent opportunity for an experienced Dynamics 365 professional who enjoys combining technical expertise, customer engagement, and solution delivery within a managed services and consultancy environment. Key ResponsibilitiesProvide senior-level consultancy, support, and technical leadership for Microsoft Dynamics ...

Head of Customer Success | AI Startup Location: Central London | 4 days onsite Salary: £100,000-£110,000 + Bonus & Equity We're partnering with an ambitious, recently Series A-funded AI startup entering an exciting new phase of growth. With significant investment secured, an expanding enterprise customer base … ambitious plans for the future, they're looking for a Head of Customer Success to join at a pivotal stage. This is a rare opportunity to become the business's first dedicated Customer Success hire , taking complete ownership of the customer journey while building a function that ...

Consultative Value SellingForecasting, Pipeline Management and Operational DisciplineEnergy, Accountability and ExecutionAreas of ResponsibilityRetain and grow revenue across an assigned portfolio of approximately 100 existing customer accounts. Develop strategic account plans that identify key stakeholders, business priorities, competitive risks and opportunities for expansion. Build and maintain a strong, qualified pipeline … upsell and cross-sell opportunities across the Tufin portfolio. Proactively generate opportunities through customer outreach, digital prospecting programs, partner engagement and account-based sales activities. Develop a strong understanding of Tufin's platform, product capabilities, competitive positioning and customer use cases. Present effectively to technical, business and executive ...

customers discover products, engage with our brand and shop every day. We're looking for a Senior Machine Learning Engineer to join our Customer & Martech team. In this role, you'll help build and scale machine learning products that support customer growth, marketing effectiveness, pricing and personalisation. … will work with some of ASOS's richest datasets, including customer behaviour, transactions, marketing interactions and product data, turning these into production-grade machine learning systems that deliver measurable value for customers and the business. Working alongside Applied Scientists, Data Engineers and Machine Learning Engineers, you'll contribute across ...

great outcomes. Job SummaryYour CareerThe role of the Renewals Account Manager is key to ensuring the success of Palo Alto Network's fast-growing customer base. With goals and quotas aligned directly to customer retention, you are an inside role which is central to positioning renewals … Alto Networks deployment. Your ImpactResponsible for renewing contracts across all our portfoliosWork in tandem with the Core and Specialist Sales Teams to understand the customer environment and identify the customer need Excellent ability to communicate with an array of internal teams Manage all maintenance and subscription renewals ...

within agreed SLAs Coordinate development, testing and deployment of system changes Deliver user training and support to encourage system adoption and best practice Analyse customer and business feedback to drive continuous improvement Ensure data integrity, governance and GDPR compliance across business applications Collaborate with internal teams and external technology … strategies based on feedback, metrics and industry best practices. Experience in enhancing systems with other business solutions to ensure a seamless end-to-end customer experience across all touch points Proficiency in training end-users on CRM systems and processes, driving user adoption and managing change effectively to ensure ...

customer. You will measure your impact through retention, expansion, and overall client health, but your daily focus will be as the customer's guide for their journey with Avetta. This role is right for you if your passion is to help clients embrace a new paradigm … remote basis. This role is an early career CSM position with ideal candidates having 1-3 years of experience in a client/customer success role. Fluency in one of the following languages is preferred: Spanish, Portuguese, German, Italian, Norwegian, or Polish. How you will make an impact: Nurture ...

Fashion Trading Lead Shape the Future of Fashion Commerce Are you passionate about fashion, customer experience, and using data to drive commercial growth? We're looking for a Fashion Trading Lead to play a key role in accelerating category performance, driving innovative trading initiatives, and delivering exceptional buying experiences. … opportunity to join a fast-paced and collaborative team where you'll help shape strategy, influence cross-functional stakeholders, and lead initiatives that grow customer engagement and category revenue. What You'll Be Doing As the Fashion Trading Lead, you will be responsible for identifying opportunities to grow ...

managed technology services to businesses across the UK. They are looking for an experienced Telecoms Account Manager to manage and grow an established customer base while also developing new business. From day one, you will inherit a portfolio of approximately 120 existing accounts, providing immediate opportunities for retention … their objectives and technology requirements, positioning the business as a trusted technology partner. Key Responsibilities: Manage and develop a portfolio of approximately 120 existing customer accounts. Build strong relationships with key stakeholders and decision-makers. Identify upsell and cross-sell opportunities across connectivity, network security, voice and wider technology ...

managed technology services to businesses across the UK. They are looking for an experienced Telecoms Account Manager to manage and grow an established customer base while also developing new business. From day one, you will inherit a portfolio of approximately 120 existing accounts, providing immediate opportunities for retention … their objectives and technology requirements, positioning the business as a trusted technology partner. Key Responsibilities: Manage and develop a portfolio of approximately 120 existing customer accounts. Build strong relationships with key stakeholders and decision-makers. Identify upsell and cross-sell opportunities across connectivity, network security, voice and wider technology ...

managed technology services to businesses across the UK. They are looking for an experienced Telecoms Account Manager to manage and grow an established customer base while also developing new business. From day one, you will inherit a portfolio of approximately 120 existing accounts, providing immediate opportunities for retention … their objectives and technology requirements, positioning the business as a trusted technology partner. Key Responsibilities: Manage and develop a portfolio of approximately 120 existing customer accounts. Build strong relationships with key stakeholders and decision-makers. Identify upsell and cross-sell opportunities across connectivity, network security, voice and wider technology ...