51 to 75 of 131 Customer Retention Jobs in the UK

a commercial mindset are at the heart of its culture, empowering teams to make a measurable impact on business performance. THE TEAM You'll join a specialist pricing and customer engagement function focused on subscription strategy for one of the UK's most prestigious news titles. The team includes a Pricing Manager, and an Analyst, working together to understand … customer behaviour, optimise value propositions, and drive sustainable growth. The environment is highly collaborative, working closely with colleagues in sales, marketing, and finance to shape data-driven decisions that influence how millions engage with the brand. THE ROLE This is a commercially focused analytical role, sitting within the wider retention and customer engagement team. You'll … focus on delivering value to customers while driving growth for the business. Key responsibilities include: Supporting the development of pricing strategies and propositions for digital and print subscriptions. Analysing customer data to understand engagement, retention, and lifetime value. Collaborating with commercial, finance, and marketing teams to evaluate business impact and inform decision-making. Providing insight into pricing More ❯

Customer Success Manager Key Highlights: Job Title: Customer Success Manager Location: Gateshead , 3 days per week in the office, hybrid working Reporting to: Head of Customer Success About Us ️ SaleCycle powers campaigns for some of the world's most recognisable brands. We help 500+ enterprise-level clients worldwide to optimise their online conversions through traffic retention … Build and maintain strong, long-lasting client relationships by serving as their primary point of contact. Understand client goals, challenges, and business needs to provide tailored solutions and ensure customer satisfaction. Regularly engage with clients to gather feedback, assess satisfaction, and identify opportunities for improvement. Communication Skills: Serve as the liaison between clients and internal teams, ensuring clear, transparent … Proactively share relevant product/service updates and industry insights to clients. Communicate complex technical information in an easy-to-understand way for clients, ensuring alignment on objectives. Client Retention & Growth: Monitor client health, identify risks, and proactively address concerns to ensure long-term retention. Identify opportunities for upselling or cross-selling additional services/products to expand More ❯

Account Manager (Customer Success Manager) (Portsmouth, UK) Hybrid/Office based. Working Hours - 8.30-5.30pm Monday-Friday Salary - £30,000- £40,000 with an OTE of £65,000. Lead Forensics is a dynamic and innovative SaaS company that is revolutionizing the industry. Our software enables us to identify the businesses who have visited our clients' websites to helps them … leads. We pride ourselves on our cutting edge technology and dedication to delivering exceptional value to our customers. As we continue to grow, we are looking for motivated and customer focused Customer Success Managers to join our team and play a key role in driving client retention. To be considered for this role, you need at least … years of experience within a client facing role such as Account Management or Customer Success. In this role, you will be: Building & maintaining strong client relationships with a portfolio of customers. Hosting online meetings with various stakeholders to review progress of their desired outcomes. Identifying, qualifying, and providing support and assistance to resolve issues including working with internal departments More ❯

role. You will manage the full sales cycle from prospecting and qualification through to contract closure. Critically, you will then be responsible for expert account management to ensure client retention, growth, and recurring revenue. You will work closely with the Managing Director and Marketing team to set and execute the sales strategy. Day-to-day: Lead the full More ❯

more than 1 location. As the owner of your book of business, your primary focus will be on driving Net Revenue Retention (NRR) by proactively fostering strong customer relationships, activating new user (doctor) growth, and expanding into new locations. You will collaborate closely with Sales, Training, and Customer Support to drive customer satisfaction and ultimately … customer retention. What You'll Do Book Management Drive NRR through strategic account planning and proactive customer engagement Utilize data and customer feedback to analyze your book of business and formulate a plan on customer engagement Use a mix of service and sales skills to manage the doctor experience during critical moments of Dandy's customer … Continuous Improvement Experiment on the tactics, talk tracks, and use cases to continuously improve on how we can more effectively retain customers Collaborate with cross-functional teams such as customer support and training to better serve your customers Collect feedback and disseminate learnings back to the rest of the company to drive product enhancements What We're Looking For More ❯

key priorities. As a Gartner Analyst, you will create and advise on a portfolio of Gartner research, communicate it to clients and support sales in new sales and client retention by demonstrating expert knowledge in this subject area with potential clients. You will be responsible for assisting in defining and executing Gartner's research agenda on AI business More ❯

B2B technology environment. Demonstrable ability of finding and using commercial insights to disrupt status quo, and knowledge and capability of sales methods that drive effective discovery. Evidence of client retention experience, showing ability to build trust and long-term relationships. Excellent communication and presentation skills with the ability to deliver product demonstrations and build compelling proposals. Consultative, strategic More ❯

B2B technology environment. Demonstrable ability of finding and using commercial insights to disrupt status quo, and knowledge and capability of sales methods that drive effective discovery. Evidence of client retention experience, showing ability to build trust and long-term relationships. Excellent communication and presentation skills with the ability to deliver product demonstrations and build compelling proposals. Consultative, strategic More ❯

calendar and manage maintenance of calendar and supporting documentation. Support the global development and implementation of comprehensive digital marketing campaigns, including brand/awareness, consideration/demand and client retention into all NTT Global Data Center regions (Americas, APAC, EMEA and India). Manage and optimize digital marketing campaigns across associated channels within the marketing mix both globally More ❯

Account Manager – Fully Remote The Account Manager is responsible for managing a portfolio of assigned customer accounts, building and maintaining long-term, trusted relationships, and ensuring continued value delivery and client satisfaction. This Account Manager role plays a key part in customer retention, growth, and advocacy by acting as the primary point of contact for customers … working with visits to the office (Southern based) when needed Car or car allowance Account Manager key responsibilities Manage and develop long-term relationships with a defined portfolio of customer accounts, including international fleets. Act as the lead point of contact for assigned customers, providing timely and accurate responses to queries. Facilitates regular communications through video calls, phone, and … in the UK and abroad. Evaluate the ongoing value delivered to customers, identifying opportunities to increase operational, financial, or safety-related impact. Work proactively to embed the solutions within customer operations, including the coordination of training for drivers, managers, and staff. Use insights from customer data, going beyond reporting to deliver actionable analysis and recommendations through regular business More ❯

grade 4 (Essential) About the Employer VAUGHAN DATA SYSTEMS LTD Since 1992 Vaughan Data Systems have been providing solutions and helping businesses across the Midlands. They are dedicated to customer service and keeping their clients businesses free from annoying computer issues. Customer retention is very important to them and they always go the extra mile in More ❯

Meet Liam Smith: Customer Success Manager at Mintra At Mintra, customer success is the core of everything we do. In 2023, we separated the services and formed a dedicated Customer Success Team. The team is responsible for ensuring best practices and retention for the TrainingPortal platform, working with clients before they've joined, anticipating challenges … and streamlining onboarding. The customer service team focuses on immediate needs of safety critical workers. As a Customer Success Manager, Liam focuses on engaging customers from the decision making stage. He proactively builds relationships and ensures a seamless journey from the outset. He has overseen the migration of 20,000 seafarers and the transfer of 500 vessels. Key … IT teams-across maritime and energy sectors Collaborating with product, marketing, and development teams to focus on design and development improvements Anticipating challenges and streamlining onboarding processes Ensuring client retention and best practices for the TrainingPortal platform Liam's career trajectory reflects his tenacity and commitment to growth. He joined Mintra in 2013, advanced through roles, and became More ❯

strategicod to great with rewards that matt Objectives of Role: Delivering client projects to a high standard, and contributing to the revenue and profit for the company Ensuring client retention and satisfaction. Managing the financial aspects of client jobs. Working with Commercial Accountants in the Finance Department to ensure jobs are set up correctly and budgets, cost and More ❯

month, fixed-term role is designed to support ongoing improvements in platform management, data integrity, and client service processes. The Client Services Team ensure a high level of client retention and deliver best-in-class client service to over 120 international clients investing primarily in PATRIZIA's suite of discretionary pooled funds. The Client Services team sits within More ❯

identify opportunities for growth. Profile Strong strategic mindset with experience in digital business transformation, management consulting, or marketing strategy. Proven record of achieving commercial impact through account growth, client retention, and strategic innovation. Excellent communication, storytelling, and influencing skills, with confidence presenting to senior audiences. Skilled at simplifying complex issues and shaping actionable, results-oriented solutions. Demonstrated leadership More ❯

customers and a desire to build lasting connections. Our client portfolio includes high-velocity businesses such as Amazon Twitch, GoDaddy, Roku, , and ZipRecruiter. We work hard for our 99% customer retention rate which is built on trust, reliability and innovation. Tipalti means we handled it" - a mission to which we are constantly committed. Accommodations Tipalti champions inclusive More ❯

a mission to elevate its digital presence and accelerate global growth. As Head of E-Commerce, you'll take full ownership of the Shopify platform, driving online sales performance, customer engagement, and conversion optimisation. You'll shape the brand's digital strategy end-to-end - from site experience and analytics to managing external digital and performance partners. Responsibilities Developing … and executing the e-commerce growth strategy Optimising the site for traffic, conversion, and customer retention Overseeing digital campaigns and performance metrics Enhancing UX/UI and ensuring seamless customer journeys Managing agency relationships and digital budgets Ideal candidate will have proven e-commerce leadership experience in beauty, fashion, or lifestyle. Is fluent in Shopify and More ❯

develop and scale Taptap Send's supply side partnerships in Anglophone Africa and grow our userbase. You will be excited to manage every aspect of growth in said markets: customer acquisition and retention strategy, pricing, user research, product quality, customer experience, team development and coaching. You will have an acute "own it" mindset, equally obsessed with … scaling sending and receiving markets across Anglophone Africa. Lead the team on the ground to execute within collaboratively aligned timelines Manage every aspect of growth across the sending countries: customer acquisition and retention strategy, pricing, user research, product quality, customer experience, team development and coaching Report to the executive leadership team on progress, insights and needs … on ways to unlock growth, improve profitability and increase brand awareness Hire, inspire, develop and retain top, diverse talent Collaborate closely with both internal and external stakeholders including the Customer Service, Finance, Tech, Legal, Financial Crime, Compliance, People Ops and more Build trust-based relationships with diaspora communities and commercial partners in the Anglophone West Africa region to increase More ❯

forward. Key Responsibilities Team Leadership & Development Build, lead, and mentor a high-performing team across project management and cloud-focused project engineers Foster a culture of excellence, accountability, and customer focus within a modern Microsoft ecosystem. Project Delivery & Governance Oversee end-to-end delivery of a diverse portfolio of Azure and Microsoft 365 transformation and optimisation projects. Define, evolve … and enforce delivery frameworks that support scalable, consistent cloud project execution. Performance & Continuous Improvement Monitor KPIs, resource utilisation, delivery timelines, and customer satisfaction Design and maintain performance dashboards and reports for both internal stakeholders and clients. Cloud Services & Technical Excellence Oversee Azure, Microsoft 365, and cloud-centric technical activities, ensuring consistent quality and timely delivery. Enhance service offerings across … programmes. A proactive, problem-solving mindset with the drive to streamline processes and embed automation where possible. Experience using data and KPIs to inform decisions, improve performance, and enhance customer outcomes. The ambition to step up into a role with strategic influence, shaping services and contributing to organisational growth. About the Company Our client is a UK-based managed More ❯

an IT Managed Services environment, ideally working as a Junior Account Exec or Junior Account Manager. Working closely with the named Account Directors, helping to support them in proving Customer Experience and Retention of Annual recurring revenues. As part of the overall engagement, you will support the Account Directors in working to drive cross sell and upsell … of the recurring revenues and create additional cross sell opportunities. You will work working closely with the team to bring new contacts and opportunities to light through close customer management and support proactive outreach to drive customer engagement activities. You will engage directly in your own named accounts; driving growth and ensuring the retention of … renewals and recurring revenue. You will compile customer quotations and process orders and work closely with the service delivery team to ensure both continuous service improvement and the evolution of services. Support the account team in understanding the wider customer requirements, objectives and business drivers. Providing a highly professional service to customers at all times. In addition to More ❯

thinkers", "Technical masterminds", "Outstanding creatives", or "Mind-boggling number crunchers"? If so, we want to welcome you to the Betway family and celebrate what makes you unique! Our global customer base is exploding and we need your skills to support us on this exciting journey! Don't look back and submit your application before the opportunity passes you by … drive innovation across our industry-leading brands. Design and develop robust data frameworks, power real-time data pipelines, and create data services that deliver actionable insights to our global customer base. At Betway, we foster a culture of innovation and continuous improvement. Collaborate with a diverse team of experts, embrace technical challenges, and unleash your creativity. Thrive in an … a strong understanding of player behaviour and industry regulations Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards Experience in developing and executing customer retention strategies Our values are non-negotiables Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies More ❯

launch of new services. Expansion and growth of partnerships within the benefits sector. Growth of 'Beyond Payroll' revenue. Positive impact of the service offering on sales revenue and client retention over the next three years. Key Skills: Proven experience in the benefits industry is essential. Innovative and creative thinker. Strategic thinker with an ability to drive complex initiatives. More ❯

liquidity limits, compliance approvals, banking partner requirements). Drive product roadmap input by synthesizing enterprise client needs into actionable feedback for engineering/ops teams. Achieve 90%+ client retention post-launch by ensuring solutions are operationally scalable and aligned with promises. Work independently across the whole sales cycle, leveraging on the specialist skills of product, treasury and More ❯

process. The Role Provide hands on leadership to stabilise the business and maintain organisational focus. Reinforce confidence across investors, customers, and the internal team. Maintain commercial discipline across sales, customer success, and product. Strengthen operating cadence, forecasting, and performance visibility. Protect core revenue and manage churn risk proactively. Assess strategic positioning and set a credible route and timetable for … within SaaS. Strong turnaround credentials in complex or fast moving environments. Evidenced success delivering an exit on a compressed timeline (sub 12 months). Deep GTM understanding and strong customer retention instincts. A calm, pragmatic, execution focused leadership style. Immediate or short notice availability. Compensation & Benefits Day rate: £1200 to £1600 per day plus a significant exit More ❯

CEO, you will: Provide hands on leadership to stabilise the business and maintain organisational focus. Reinforce confidence across investors, customers, and the internal team. Maintain commercial discipline across sales, customer success, and product. Strengthen operating cadence, forecasting, and performance visibility. Protect core revenue and manage churn risk proactively. Assess strategic positioning and set a credible route and timetable for … within SaaS. Strong turnaround credentials in complex or fast moving environments. Evidenced success delivering an exit on a compressed timeline (sub 12 months). Deep GTM understanding and strong customer retention instincts. A calm, pragmatic, execution focused leadership style. Immediate or short notice availability. Compensation & Benefits Day rate: £1200 to £1600 per day plus a significant exit More ❯