51 to 75 of 171 Customer Retention Jobs in the UK

commercial governance are essential to our success. This role sits at the heart of that foundation. Description As a Contract Administrator within our Customer Services department, you will play a key role in protecting revenue, ensuring contractual accuracy, and enabling smooth client renewals across a diverse and growing client … while knowing when to escalate appropriately. This is not a passive administration role it is a trusted operational position with real impact on client retention, margin protection, and business scalability. Key Responsibilities Contract & Renewal Ownership (c. 40%) Own contract renewal dates end-to-end, ensuring renewals are identified ...

Points Customer Success Manager position Leading Hospitality Tech Software Platform Salary circa £50K + 10% Bonus + Future Equity Options Strong UK growth and looking to scale function ASAP Hybrid Role based in London About The Company Scale Up – Hospitality Software working with hospitality groups, multi-site operators … market – Offer a genuine solution to a real-time issue! Hybrid working Huge growth planned for this year and beyond! About the Role Customer Success Manager Role Developing strategies to increase customer retention and satisfaction as well as supporting with onboarding Collaborating with the sales team ...

grow their investments and wealth. With a flagship savings proposition already holding significant balances and serving as a core driver of long-term customer relationships, the business is entering a pivotal scale-up phase. This is an opportunity to shape products that directly influence commercial growth, customer retention … take ownership of a high-impact product area at the centre of the business’s long-term growth strategy, balancing innovation, commercial performance and customer outcomes. Role Highlights Own and evolve the roadmap for a core savings proposition with significant commercial importance Lead end-to-end delivery, from discovery ...

Location London Employment Type Full time Location Type On-site Department Growth Customer Success About Us Legora is on a mission: to redefine how legal work gets done. From the very start we have been very clear about the fact that we are not building a solution for lawyers … it. Ready to join us in building the intelligent future of law? About The Role The way legal work gets done is changing - and Customer Success is at the heart of that transformation. We’re looking for an experienced, thoughtful Customer Success Manager with a demonstrated commercial record ...

projects, your focus will be on driving operational excellence, improving scalability, embedding automation, and building a high-performing team capable of delivering consistently exceptional customer experiences. You'll work cross-functionally with Product, Technology, Customer Success, Sales, and Support teams to reshape how implementations are delivered and continuously … improve the customer journey. Key Responsibilities: Transformation & Operational Improvement Team Leadership Cross-Functional Collaboration What We're Looking For: Essential Experience Proven experience within a similar position in a SaaS environment A strong track record of leading successful implementation, onboarding, or operational transformation programmes Experience leading and developing teams ...

department on a journey of transformational change. The Role You will lead and support our team of Implementation Consultants to deliver an exceptional onboarding customer experience, ensuring that customers are supported through a seamless onboarding journey Key Responsibilities • Lead, coach, and develop a team of implementation specialists • Set performance … clients during implementations • Build strong relationships with clients and internal teams (e.g., sales, product, support) • Manage expectations and ensure clear communication throughout projects • Maximise customer retention through ongoing service delivery • Develop and optimise implementation processes, tools, and methodologies • Drive efficiency, scalability, and consistency across projects • Monitor KPIs ...

delivering £60m worth of support over the next three years. The Role: The Head of Marketing is responsible for developing and executing Nominet’s customer marketing strategy to drive awareness, customer acquisition, retention and revenue growth for the registry business. This role ensures our domain, registry … aligned with organisational goals. You’ll lead a small high-performing team, oversee the full marketing mix, and work closely with Commercial, Product, Customer Success and Corporate Affairs teams. What You'll Be Doing: Develop and deliver a comprehensive marketing strategy aligned to business objectives, growth targets, and Nominet ...

businesses create, edit, sign, and streamline document workflows at scale. This role owns end‐to‐end product leadership, with a strong focus on customer retention and long‐term value creation. You will drive product‐led growth through experimentation, lifecycle engagement, and funnel optimization across activation, retention … Drive pdfFiller’s AI and innovation roadmap – ensuring we delight customers both today and in the future Own portfolio‐level roadmap prioritization informed by customer insight, market research, and competitive intelligence Drive product‐led growth by optimizing the full user journey, conversion funnels, retention loops, and unit ...

Responsibilities • Define and lead pricing and monetisation strategy across multiple revenue streams • Develop scalable pricing frameworks, packaging models and commercial structures aligned to customer value and business objectives • Support the transition towards modern recurring revenue and SaaS-aligned commercial models • Build governance processes that improve pricing consistency, commercial visibility … margin performance • Partner closely with Product, Finance and Commercial teams to ensure pricing strategy supports growth and customer retention objectives • Analyse pricing performance, customer behaviour and market trends to identify optimisation opportunities • Deliver pricing insights, reporting and recommendations to senior leadership • Drive improvements in pricing operations ...

within established accounts and driving long-term value. Key Responsibilities Manage and grow a portfolio of insurance sector accounts, driving revenue expansion and client retention Identify and develop upsell and cross-sell opportunities within existing clients Build and maintain strong, senior-level relationships across client organisations Collaborate with ...

growing and looking to hire a Product Support Engineer who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity. Claroty is a global leader in cyber-physical systems (CPS) protection, dedicated to securing the critical infrastructure that keeps the world running. We’re a fast … platform. You will work hands-on to investigate and resolve complex technical issues in mission-critical environments, partnering closely with R&D, Product, and Customer Success teams. This role requires strong analytical thinking, ownership mentality, and the ability to build lasting customer relationships while operating in high-impact ...

businesses create, edit, sign, and streamline document workflows at scale. This role owns end-to-end product leadership, with a strong focus on customer retention and long-term value creation. You will drive product-led growth through experimentation, lifecycle engagement, and funnel optimization across activation, retention … Drive pdfFiller’s AI and innovation roadmap – ensuring we delight customers both today and in the future Own portfolio-level roadmap prioritization informed by customer insight, market research, and competitive intelligence Drive product-led growth by optimizing the full user journey, conversion funnels, retention loops, and unit ...

have the perfect opportunity for you! They work across both B2B and B2C sectors, delivering innovative products and services to a diverse customer base. They are focused on driving growth through creative and data-driven marketing strategies across multiple brands and markets. You will be working across two distinct … optimal performance, functionality, and SEO Email Marketing & CRM: Create and deploy email marketing campaigns using platforms such as HubSpot, Klaviyo, or Salesforce Manage automated customer journeys and analyse campaign performance Content & Asset Development: Develop content strategies that support lead generation and customer retention Create engaging digital ...

have the perfect opportunity for you! They work across both B2B and B2C sectors, delivering innovative products and services to a diverse customer base. They are focused on driving growth through creative and data-driven marketing strategies across multiple brands and markets. You will be working across two distinct … optimal performance, functionality, and SEO Email Marketing & CRM: Create and deploy email marketing campaigns using platforms such as HubSpot, Klaviyo, or Salesforce Manage automated customer journeys and analyse campaign performance Content & Asset Development: Develop content strategies that support lead generation and customer retention Create engaging digital ...

tech business transforming how owners stay connected to their pets. Since launching in recent years, the company has scaled rapidly, building a global customer base across multiple markets, with further international expansion planned in 2026. With a strong subscription-led model, they are now looking to bring … work with large, complex datasets to generate insight, improve decision-making, and drive commercial performance. A key focus will be optimising recurring revenue, improving customer retention, and enhancing subscription billing processes. Key Responsibilities Build reports and dashboards to track KPIs and performance Turn complex datasets into actionable ...

functionality, and embedded payments powered by ClearAccept. With over 20 years of product evolution, Swan is a mature, feature-rich retail solution with high customer retention and deep operational capability. From fashion and department stores to furniture and sports retail, we help retailers run smarter, more connected ...

Serve as a trusted advisor to key customers by building strong relationships and gaining a deep understanding of their business objectives. Lead structured customer review meetings to ensure clients are maximising the value of the platform. Identify and drive upsell and cross-sell opportunities through proactive account planning … engagement. Manage renewals and reduce churn risk by identifying issues early and ensuring customer concerns are resolved effectively. About You 3+ years of experience in SaaS Account Management or Customer Success roles. Demonstrated success in managing strategic accounts, improving customer retention, and driving revenue growth. ...

impact on a company that needs your expertise. Your New Role. Responsible for analysing marketing performance data to help a business improve lead generation, customer engagement, campaign effectiveness, and overall commercial performance. Here are the main responsibilities typically involved: Analyse marketing campaign performance across digital channels such as email … social media, PPC, SEO, and websites. Interpret large volumes of customer and sales data to identify trends, opportunities, and areas for improvement. Produce regular reports, dashboards, and KPI analysis for senior management and sales teams. Measure ROI and effectiveness of marketing activity and recommend improvements based on data insights. ...

enjoys commercial conversations and relationship management without the pressure of a pure "hunter" sales role. ⚡Location -Northampton (onsite) 💰Salary - £35K + OTE Key Responsibilities: Customer Retention: Act as the primary commercial point of contact, ensuring contracts are renewed on time and building strong, long-term relationships. Growth … Strategy: Identify and qualify cross-sell and upsell opportunities to deepen customer relationships and grow revenue. End-to-End Renewals: Own the renewal process, clearly explaining contract terms and positioning enhanced solutions where suitable. Business Development: Support growth through networking events, exhibitions, and proactive outreach to generate new leads. ...

Media, Product and Sales. The Job Own and manage a portfolio of enterprise-level client accounts across global consumer and retail brands Drive client retention, account growth and renewal conversations across large-scale programmes Manage end-to-end campaign delivery, ensuring timelines, budgets and performance expectations ...

learner and client engagement. Maintain CRM records and provide accurate forecasting. Collaborate with marketing teams to optimise lead generation campaigns. Support learner and client retention through proactive communication and follow-ups. Champion the brand in all communications and engagements. Mentor colleagues where appropriate and contribute to team objectives. ...

meet the clients needs. Deliver World Class Service - Develop and maintain strong relationships with clients at all levels of their organisation and provide outstanding customer service while focusing on client retention. Provide leadership for Technical teams on events. Ensure that all the necessary HSE documentations including but not limited ...

expertise to promote our tailored payment, payout, and embedded finance solutions, directly addressing the complex challenges of airline merchants. Key Responsibilities Vertical-Focused Client Retention and Acquisition: A hybrid function - Prospect and secure new airline merchant customers as well as day-to-day account management and upselling ...

role is leading enterprise go‐to‐market strategy, successfully taking new products to market and embedding them in both existing and new customer relationships. Commercial Growth and ARR Scaling Opportunity FromCounsel is delivering consistent commercial performance, with c.45% ARR growth and 32% growth in booked revenue, supported by exceptionally … high customer retention, multi‐year contracts and built‐in price increases, resulting in negligible churn. The next phase will focus on product expansion, the continued rollout of value‐based pricing, and deeper penetration of the existing customer base, as the platform scales further across enterprise legal ...

value-driven propositions in an effective and compelling manner. Research, identify and secure new business opportunities. Develop and maintain long term relationships and drive customer retention. Work with the Bid Team & Pre-Sales to deliver compelling offerings and client support. Build a strong pipeline of qualified opportunities to achieve … communicative with excellent written and verbal skills Excellent presentation skills with the ability to negotiate at C-Level Effective time management and prioritisation skills Customer focused with experience of building meaningful relationships and driving customer retention Ability to work under pressure, managing multiple workstreams across ...