51 to 75 of 107 Customer Retention Jobs in the UK

measured on impact - the core objective is to level up the brand, support campaigns with high-quality assets, and deliver product explainers that improve customer retention and engagement. Youll bring current best practice and emerging trends in design, motion and channel formats, turning them into measurable wins. … Transform outdated PDF guidelines into a living Figma brand system (foundations, components, tokens, and motion rules) and a downloadable brand kit. Motion & Video: Produce customer testimonials, product explainers/how-tos, motion graphics, screen-capture sequences, lower thirds, titles, captions/subtitles, and light colour/audio polish; create ...

measured on impact - the core objective is to level up the brand, support campaigns with high-quality assets, and deliver product explainers that improve customer retention and engagement. You’ll bring current best practice and emerging trends in design, motion and channel formats, turning them into measurable … Transform outdated PDF guidelines into a living Figma brand system (foundations, components, tokens, and motion rules) and a downloadable brand kit. Motion & Video: Produce customer testimonials, product explainers/how-to’s, motion graphics, screen-capture sequences, lower thirds, titles, captions/subtitles, and light colour/audio polish ...

field based role, perfect for someone who enjoys building face to face relationships, identifying opportunities on site and developing both new and existing customer accounts. You ll take ownership of a regional portfolio, working closely with internal teams to deliver consultative site solutions that meet customer needs while … range of products and services Negotiate contracts and pricing with clients Maintain a strong and sustainable sales pipeline Manage debt control within your customer portfolio What We re Looking For: Proven experience in business development or external field sales A track record of exceeding sales targets and delivering revenue ...

business operations, working closely with Sales, Marketing and wider Commercial leadership to deliver several key initiatives, including: Transitioning to a more enterprise-tier customer model Operationalising and optimising the sales funnel BPO footprint optimisation and consolidation Embedding programme structure and governance into customer retention initiatives Driving ...

business operations, working closely with Sales, Marketing and wider Commercial leadership to deliver several key initiatives, including: Transitioning to a more enterprise-tier customer model Operationalising and optimising the sales funnel BPO footprint optimisation and consolidation Embedding programme structure and governance into customer retention initiatives Driving ...

Role: We are seeking a detail-oriented and customer-focused individual to join our team as a Quality Assurance and Complaints Handling Specialist. In this role, you will be responsible for ensuring the quality and efficiency of the Operations Centre while effectively handling customer complaints and feedback. … implement quality assurance protocols and performance metrics to assess the Centre performance and identify areas for improvement. Conduct regular audits of Centre processes and customer interactions to identify gaps and develop strategies for enhancement. Handle escalated customer complaints and provide timely and effective resolution, ensuring customer satisfaction ...

Aerospace and Automotive sectors to make smarter, data-driven decisions. Elevating the overall user experience of Synopsys' flagship products, driving user satisfaction and customer retention. Contributing to the technical excellence and scalability of our web applications, ensuring long-term maintainability and performance. Setting high standards for code quality, testing ...

time Reports to: CEO/Founders About the role We are looking for an experienced and commercially minded Senior Account Manager to lead enterprise customer relationships and take ownership of the onboarding journey for large, multi-department organisations. This role is ideal for someone who is confident working with … senior stakeholders, comfortable managing complex software implementations, and passionate about delivering a seamless customer experience from contract through to long-term success. You will act as the primary commercial and operational point of contact for key clients, ensuring smooth onboarding, strong adoption and long-term account growth. Key responsibilities ...

design and packaging of standardized industry solutions (e.g., "small logistics vehicle + insurance + charging package"), deliver value propositions and sales scripts; Develop benchmark customer cases, industry white papers, demo sandboxes, and other enablement materials to enhance frontline sales conversion efficiency; Collaborate with regional marketing teams to plan industry … specific activities (online seminars, industry exhibitions, trial programs); Monitor solution adoption rates, customer retention, and NPS, continuously iterate solution content and promotion strategies. ...

Sales Account Manager – £45k + Commission (OTE £60-£70k). Working (3 days in-office, 2 days remote). Are you passionate about driving customer success and growth? Do you enjoy building strong, long-term relationships and helping clients derive real value from technology? We are looking … Sales Account Manager to join the sales team for a global SaaS tech company and take full ownership of a portfolio of medium-sized customer accounts. About the Role You will manage a set of assigned accounts, ensuring customer satisfaction, retention, and growth. This includes identifying ...

communication and account reviews Identify upselling and cross-selling opportunities across AI, cloud and cyber security services Support contract renewals and ensure high client retention Act as the primary commercial contact for your accounts Collaborate with technical teams to deliver tailored IT solutions Present proposals and recommendations aligned ...

have direct and visible impact. You'll be working with a business that delivers technically complex, high-quality projects while valuing sustainable growth, client retention, and long-term relationships over turnover for turnover's sake. ...

right time to join - Business Development Manager At this moment in it business history it has built a strong reputation, client retention and expansion is at an all-time high, the existing core clients trust the company and have complete access to Board of Directors, this openness ...

looking to appoint a Regional Business Development Manager/Account Manager . This role offers a genuine opportunity to build meaningful customer relationships in a sector where face-to-face engagement has historically been limited, with strong support from an established brand and operational infrastructure. The Opportunity This … balanced, field-based sales role , with an even split between developing existing customer accounts and winning new business within your region. You will take ownership of an established portfolio while also proactively identifying and converting new customers, using a consultative, service-led approach. The focus is firmly on long ...

performance, and execution. Oversee service delivery for infrastructure, cloud, and support functions. Maintain service quality, meet SLAs, and drive process improvement. Support contract renewals, customer retention, and service expansion. Build and lead high-performing technical and service teams. Report on KPIs, risks, and opportunities to senior stakeholders. … Senior leadership experience within an MSP or IT services environment. Strong understanding of managed IT, cloud, and infrastructure services. Proven record balancing operational stability, customer outcomes, and business growth. Commercially aware, strategic, and delivery-focused. Offer Senior leadership influence in a growing MSP. Competitive package (£60k-£80k) plus share ...

relationships with key business client. This is a fantastic opportunity to join a forward-thinking organisation that has recently restructured its operations and customer support functions to enhance client experience and long-term success. In this role, youll take ownership of a portfolio of corporate clients, managing the full … customer lifecycle from post-sale onboarding through to long-term relationship development. Youll play a key role in ensuring clients receive measurable value from their investment, while identifying opportunities for growth, optimisation, and deeper engagement. Key Responsibilities Client Onboarding & Implementation Lead the end-to-end onboarding process ...

delivery, quality assurance, and efficient provisioning. Implement governance processes and performance metrics for the wholesale/enterprise division. Manage risk, compliance, and regulatory issues. Customer Management Serve as a senior point of contact for key wholesale and enterprise customers. Lead contract negotiations, renewals, and major account reviews. Drive customer … driven, collaborative, solutions focused culture. Market Intelligence Monitor industry trends, competitor activity, and emerging technologies (5G, SD-WAN, cloud, edge). Use data and customer insights to shape product roadmap and strategic decisions. Experience 10+ years in wholesale, enterprise, or commercial leadership preferably within telecoms. Proven track record negotiating ...

from prospecting through to deal closure Identify upsell and expansion opportunities within existing agency partners Collaborate internally to ensure strong campaign delivery and client retention What We’re Looking For Proven experience selling digital media, programmatic or AdTech solutions Strong relationships within London independent agencies Track record ...

Commercial Manger on a permanent basis as part of business growth plans. The Commercial Manager is responsible for driving profitable growth by managing customer relationships, developing commercial strategies, overseeing contracts and pricing, and coordinating with production, finance, and supply chain to ensure commercial success. The role ensures the company … maximises revenue, maintains healthy margins, and delivers strong customer satisfaction. Candidates with a background in Sales/Business Development within the offshore/subsea industry would be ideal however those with experience in the Nuclear or Wind sectors would also be advantageous as part of continued growth strategies. Ideally ...

line. You will be responsible for leading a team of 15 engineers, ensuring service excellence, strong SLA performance and a consistently high standard of customer support. Reporting directly to the Head of Operations, you will work closely with our Customer Success Managers and internal technical teams to align … service delivery with customer expectations and business objectives. Key Responsibilities Full ownership of daily service desk operations within an MSP environment Direct line management, mentoring and development of 15 service desk engineers (1st-3rd line) Oversight of ticket queues, prioritisation, escalations and workload distribution Management of incident, problem ...

About this role We are seeking an Account Manager with a strong foundation in B2B sales, ideally within technology or cybersecurity. This role combines new business development (hunting) with account growth (farming), offering the opportunity ...

portfolio is curated specifically for the UK channel, enabling VARs and Resellers to deliver high-value security outcomes with predictable commercial models and strong customer retention. Role Overview The Security Sales Specialist is a mid-level, quota-carrying role focused primarily on driving cybersecurity sales through UK VARs … teams to: Deliver partner enablement programs Support joint campaigns and webinars Execute UK channel events and roadshows Drive participation in vendor-specific initiatives Attend customer meetings, partner sessions and events across the UK as needed (with occasional overnight travel). Operational Excellence Maintain disciplined CRM hygiene and accurate forecasting. ...

technology company, the Head of Enterprise Merchant Relationship Management, EMEA leads our large merchant client engagement, growth and retention efforts to drive customer satisfaction and loyalty. As the primary point of contact for key clients, this role ensures that client needs are met, relationships are nurtured … Experience in a leadership role within the financial technology industry Knowledge of current industry trends and developments Proven ability to develop and implement client retention strategies Experience with upselling and cross-selling techniques Advanced degree in business or related field Our commitment to Diversity and Inclusion: Fiserv ...

business operates multiple WooCommerce websites and is investing heavily in growing their direct-to-consumer (D2C) offering. With a strong reputation, a loyal customer base and significant marketing investment, they are now looking for a Data Analyst who can help accelerate growth and strengthen customer retention. The Role … strategy and reporting across the company’s D2C e-commerce channels. Working closely with Marketing and Operations leadership, this role will focus heavily on customer behaviour, lifecycle marketing and Klaviyo performance. This is an excellent opportunity for someone who enjoys blending analytics with CRM optimisation and wants ...

diverse geographies. The Impact you will create in the Job: You will manage the entire sales process, starting from generating interest to first customer contact to setting up qualified meetings for the Sales team. You will build a strong pipeline of Sales Qualified Opportunities by penetrating new accounts. Actively … analyze and identify the roadblocks in our customer engagement and retention Follow up on leads and conduct research to identify potential prospects and build relations by initiating communications and doing follow-ups in order to move opportunities through the sales funnel. You will deploy ...