51 to 75 of 132 Customer Retention Jobs in the UK

Company description: ClearCourse Job description: Role - Customer Support Specialist Location Warwick Role type Hybrid, Perm Join IntelligentGolf , part of the ClearCourse Group, and help golf clubs across the UK get the best from the market-leading club management system. If you love golf and enjoy solving problems, this role lets you blend both in a friendly, fast-paced team. … What Youll Do Support clubs via phone, email & helpdesk Troubleshoot queries and escalate development needs Deliver online and in-person system training Support customer onboarding & data set-up Keep CRM/helpdesk records accurate Build relationships that support customer retention What Youll Bring Strong IT/web skills + problem-solving mindset Confident communication & great attention … to detail Customer-first attitude and a calm, professional phone manner A knowledge and passion for golf is essential Positive, proactive, and comfortable in a small, busy team Benefits Competitive salary and benefits package 25 days holiday + your birthday off Private medical insurance (Bupa) & health cash plan Life assurance & income protection Enhanced parental leave & family wellbeing support Perkbox More ❯

Customer Success Manager Key Highlights: Job Title: Customer Success Manager Location: Gateshead , 3 days per week in the office, hybrid working Reporting to: Head of Customer Success About Us ️ SaleCycle powers campaigns for some of the world's most recognisable brands. We help 500+ enterprise-level clients worldwide to optimise their online conversions through traffic retention … Build and maintain strong, long-lasting client relationships by serving as their primary point of contact. Understand client goals, challenges, and business needs to provide tailored solutions and ensure customer satisfaction. Regularly engage with clients to gather feedback, assess satisfaction, and identify opportunities for improvement. Communication Skills: Serve as the liaison between clients and internal teams, ensuring clear, transparent … Proactively share relevant product/service updates and industry insights to clients. Communicate complex technical information in an easy-to-understand way for clients, ensuring alignment on objectives. Client Retention & Growth: Monitor client health, identify risks, and proactively address concerns to ensure long-term retention. Identify opportunities for upselling or cross-selling additional services/products to expand More ❯

Account Manager (Customer Success Manager) (Portsmouth, UK) Hybrid/Office based. Working Hours - 8.30-5.30pm Monday-Friday Salary - £30,000- £40,000 with an OTE of £65,000. Lead Forensics is a dynamic and innovative SaaS company that is revolutionizing the industry. Our software enables us to identify the businesses who have visited our clients' websites to helps them … leads. We pride ourselves on our cutting edge technology and dedication to delivering exceptional value to our customers. As we continue to grow, we are looking for motivated and customer focused Customer Success Managers to join our team and play a key role in driving client retention. To be considered for this role, you need at least … years of experience within a client facing role such as Account Management or Customer Success. In this role, you will be: Building & maintaining strong client relationships with a portfolio of customers. Hosting online meetings with various stakeholders to review progress of their desired outcomes. Identifying, qualifying, and providing support and assistance to resolve issues including working with internal departments More ❯

role. You will manage the full sales cycle from prospecting and qualification through to contract closure. Critically, you will then be responsible for expert account management to ensure client retention, growth, and recurring revenue. You will work closely with the Managing Director and Marketing team to set and execute the sales strategy. Day-to-day: Lead the full More ❯

models into production systems. Oversee the development and optimization of SQL queries, procedures, and scripts that support business intelligence needs. Commercial Focus: Leverage analytical insights to drive profit growth, customer retention, and operational efficiency. Collaborate with sales, marketing, and operations teams to ensure that lead management and data initiatives directly contribute to business profitability. Develop and deliver More ❯

into robust, user-focused product features. Work closely with business and solution consultants to evaluate edge cases, integration complexities, and data model alignment. Serve as the voice of the customer within the Sync domain, prioritizing initiatives that deliver maximum value. Collaborate with the BI, Design, and Engineering teams to ensure delivery of high-quality, reliable solutions. About You 3+ … B1, or Xero — ideally with a background in solution consulting, ERP implementation, or accounting system integration (strong advantage). Proven ability to own the product end-to-end — from customer discovery through delivery — without close supervision. Skilled in prioritization, stakeholder management, and independent decision-making; you know when to pull leadership in and when to drive autonomously. Experience collaborating … customers and a desire to build lasting connections. Our client portfolio includes high-velocity businesses such as Amazon Twitch, GoDaddy, Roku, , and ZipRecruiter. We work hard for our 99% customer retention rate which is built on trust, reliability and innovation. Tipalti means we handled it" - a mission to which we are constantly committed. Accommodations Tipalti champions inclusive More ❯

B2B technology environment. Demonstrable ability of finding and using commercial insights to disrupt status quo, and knowledge and capability of sales methods that drive effective discovery. Evidence of client retention experience, showing ability to build trust and long-term relationships. Excellent communication and presentation skills with the ability to deliver product demonstrations and build compelling proposals. Consultative, strategic More ❯

B2B technology environment. Demonstrable ability of finding and using commercial insights to disrupt status quo, and knowledge and capability of sales methods that drive effective discovery. Evidence of client retention experience, showing ability to build trust and long-term relationships. Excellent communication and presentation skills with the ability to deliver product demonstrations and build compelling proposals. Consultative, strategic More ❯

calendar and manage maintenance of calendar and supporting documentation. Support the global development and implementation of comprehensive digital marketing campaigns, including brand/awareness, consideration/demand and client retention into all NTT Global Data Center regions (Americas, APAC, EMEA and India). Manage and optimize digital marketing campaigns across associated channels within the marketing mix both globally More ❯

Account Manager – Fully Remote The Account Manager is responsible for managing a portfolio of assigned customer accounts, building and maintaining long-term, trusted relationships, and ensuring continued value delivery and client satisfaction. This Account Manager role plays a key part in customer retention, growth, and advocacy by acting as the primary point of contact for customers … working with visits to the office (Southern based) when needed Car or car allowance Account Manager key responsibilities Manage and develop long-term relationships with a defined portfolio of customer accounts, including international fleets. Act as the lead point of contact for assigned customers, providing timely and accurate responses to queries. Facilitates regular communications through video calls, phone, and … in the UK and abroad. Evaluate the ongoing value delivered to customers, identifying opportunities to increase operational, financial, or safety-related impact. Work proactively to embed the solutions within customer operations, including the coordination of training for drivers, managers, and staff. Use insights from customer data, going beyond reporting to deliver actionable analysis and recommendations through regular business More ❯

strategicod to great with rewards that matt Objectives of Role: Delivering client projects to a high standard, and contributing to the revenue and profit for the company Ensuring client retention and satisfaction. Managing the financial aspects of client jobs. Working with Commercial Accountants in the Finance Department to ensure jobs are set up correctly and budgets, cost and More ❯

month, fixed-term role is designed to support ongoing improvements in platform management, data integrity, and client service processes. The Client Services Team ensure a high level of client retention and deliver best-in-class client service to over 120 international clients investing primarily in PATRIZIA's suite of discretionary pooled funds. The Client Services team sits within More ❯

identify opportunities for growth. Profile Strong strategic mindset with experience in digital business transformation, management consulting, or marketing strategy. Proven record of achieving commercial impact through account growth, client retention, and strategic innovation. Excellent communication, storytelling, and influencing skills, with confidence presenting to senior audiences. Skilled at simplifying complex issues and shaping actionable, results-oriented solutions. Demonstrated leadership More ❯

customers and a desire to build lasting connections. Our client portfolio includes high-velocity businesses such as Amazon Twitch, GoDaddy, Roku, , and ZipRecruiter. We work hard for our 99% customer retention rate which is built on trust, reliability and innovation. Tipalti means we handled it" - a mission to which we are constantly committed. Accommodations Tipalti champions inclusive More ❯

a mission to elevate its digital presence and accelerate global growth. As Head of E-Commerce, you'll take full ownership of the Shopify platform, driving online sales performance, customer engagement, and conversion optimisation. You'll shape the brand's digital strategy end-to-end - from site experience and analytics to managing external digital and performance partners. Responsibilities Developing … and executing the e-commerce growth strategy Optimising the site for traffic, conversion, and customer retention Overseeing digital campaigns and performance metrics Enhancing UX/UI and ensuring seamless customer journeys Managing agency relationships and digital budgets Ideal candidate will have proven e-commerce leadership experience in beauty, fashion, or lifestyle. Is fluent in Shopify and More ❯

develop and scale Taptap Send's supply side partnerships in Anglophone Africa and grow our userbase. You will be excited to manage every aspect of growth in said markets: customer acquisition and retention strategy, pricing, user research, product quality, customer experience, team development and coaching. You will have an acute "own it" mindset, equally obsessed with … scaling sending and receiving markets across Anglophone Africa. Lead the team on the ground to execute within collaboratively aligned timelines Manage every aspect of growth across the sending countries: customer acquisition and retention strategy, pricing, user research, product quality, customer experience, team development and coaching Report to the executive leadership team on progress, insights and needs … on ways to unlock growth, improve profitability and increase brand awareness Hire, inspire, develop and retain top, diverse talent Collaborate closely with both internal and external stakeholders including the Customer Service, Finance, Tech, Legal, Financial Crime, Compliance, People Ops and more Build trust-based relationships with diaspora communities and commercial partners in the Anglophone West Africa region to increase More ❯

forward. Key Responsibilities Team Leadership & Development Build, lead, and mentor a high-performing team across project management and cloud-focused project engineers Foster a culture of excellence, accountability, and customer focus within a modern Microsoft ecosystem. Project Delivery & Governance Oversee end-to-end delivery of a diverse portfolio of Azure and Microsoft 365 transformation and optimisation projects. Define, evolve … and enforce delivery frameworks that support scalable, consistent cloud project execution. Performance & Continuous Improvement Monitor KPIs, resource utilisation, delivery timelines, and customer satisfaction Design and maintain performance dashboards and reports for both internal stakeholders and clients. Cloud Services & Technical Excellence Oversee Azure, Microsoft 365, and cloud-centric technical activities, ensuring consistent quality and timely delivery. Enhance service offerings across … programmes. A proactive, problem-solving mindset with the drive to streamline processes and embed automation where possible. Experience using data and KPIs to inform decisions, improve performance, and enhance customer outcomes. The ambition to step up into a role with strategic influence, shaping services and contributing to organisational growth. About the Company Our client is a UK-based managed More ❯

an IT Managed Services environment, ideally working as a Junior Account Exec or Junior Account Manager. Working closely with the named Account Directors, helping to support them in proving Customer Experience and Retention of Annual recurring revenues. As part of the overall engagement, you will support the Account Directors in working to drive cross sell and upsell … of the recurring revenues and create additional cross sell opportunities. You will work working closely with the team to bring new contacts and opportunities to light through close customer management and support proactive outreach to drive customer engagement activities. You will engage directly in your own named accounts; driving growth and ensuring the retention of … renewals and recurring revenue. You will compile customer quotations and process orders and work closely with the service delivery team to ensure both continuous service improvement and the evolution of services. Support the account team in understanding the wider customer requirements, objectives and business drivers. Providing a highly professional service to customers at all times. In addition to More ❯

thinkers", "Technical masterminds", "Outstanding creatives", or "Mind-boggling number crunchers"? If so, we want to welcome you to the Betway family and celebrate what makes you unique! Our global customer base is exploding and we need your skills to support us on this exciting journey! Don't look back and submit your application before the opportunity passes you by … drive innovation across our industry-leading brands. Design and develop robust data frameworks, power real-time data pipelines, and create data services that deliver actionable insights to our global customer base. At Betway, we foster a culture of innovation and continuous improvement. Collaborate with a diverse team of experts, embrace technical challenges, and unleash your creativity. Thrive in an … a strong understanding of player behaviour and industry regulations Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards Experience in developing and executing customer retention strategies Our values are non-negotiables Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies More ❯

launch of new services. Expansion and growth of partnerships within the benefits sector. Growth of 'Beyond Payroll' revenue. Positive impact of the service offering on sales revenue and client retention over the next three years. Key Skills: Proven experience in the benefits industry is essential. Innovative and creative thinker. Strategic thinker with an ability to drive complex initiatives. More ❯

liquidity limits, compliance approvals, banking partner requirements). Drive product roadmap input by synthesizing enterprise client needs into actionable feedback for engineering/ops teams. Achieve 90%+ client retention post-launch by ensuring solutions are operationally scalable and aligned with promises. Work independently across the whole sales cycle, leveraging on the specialist skills of product, treasury and More ❯

process. The Role Provide hands on leadership to stabilise the business and maintain organisational focus. Reinforce confidence across investors, customers, and the internal team. Maintain commercial discipline across sales, customer success, and product. Strengthen operating cadence, forecasting, and performance visibility. Protect core revenue and manage churn risk proactively. Assess strategic positioning and set a credible route and timetable for … within SaaS. Strong turnaround credentials in complex or fast moving environments. Evidenced success delivering an exit on a compressed timeline (sub 12 months). Deep GTM understanding and strong customer retention instincts. A calm, pragmatic, execution focused leadership style. Immediate or short notice availability. Compensation & Benefits Day rate: £1200 to £1600 per day plus a significant exit More ❯

CEO, you will: Provide hands on leadership to stabilise the business and maintain organisational focus. Reinforce confidence across investors, customers, and the internal team. Maintain commercial discipline across sales, customer success, and product. Strengthen operating cadence, forecasting, and performance visibility. Protect core revenue and manage churn risk proactively. Assess strategic positioning and set a credible route and timetable for … within SaaS. Strong turnaround credentials in complex or fast moving environments. Evidenced success delivering an exit on a compressed timeline (sub 12 months). Deep GTM understanding and strong customer retention instincts. A calm, pragmatic, execution focused leadership style. Immediate or short notice availability. Compensation & Benefits Day rate: £1200 to £1600 per day plus a significant exit More ❯

record growing clients with polished presentation skills. You will ultimately be responsible for your own success within the territory, ensuring growth in annual recurring revenue, new logo acquisition, and customer retention, while providing the best sales experience possible for our customers. You'll also have opportunities to contribute to other initiatives that directly advance our core values … launch into a demo with the end user in mind. Relationship Development: Establish and maintain productive relationships and effective negotiations with customers at multiple levels within organizations. Partner with customer success to ensure high satisfaction within your accounts. Required Qualifications: Experience managing and closing complex sales in SaaS or Software. Strong prospecting, account planning, and team-selling experience. Organized … negotiation strategies. Join Panopto and be part of an exciting journey where you desire to be enthusiastic, self-motivated, and have a positive attitude with a passion for building customer relationships and being part of a high performing sales team. If you are technically adept, and able to balance a wide variety of tasks, we encourage you to apply. More ❯

trade shows to build relationships, expand the company's network, and stay current on industry trends and regulations. Account Management Develop and maintain strong relationships with clients to ensure customer satisfaction and retention. Work in partnership with each client to provide innovative solutions with a focus on identifying continuous improvement and growth and upselling opportunities. Effectively manage and maintain More ❯