51 to 75 of 81 Customer Retention Jobs in the UK

Role: We are seeking a detail-oriented and customer-focused individual to join our team as a Quality Assurance and Complaints Handling Specialist. In this role, you will be responsible for ensuring the quality and efficiency of the Operations Centre while effectively handling customer complaints and feedback. … implement quality assurance protocols and performance metrics to assess the Centre performance and identify areas for improvement. Conduct regular audits of Centre processes and customer interactions to identify gaps and develop strategies for enhancement. Handle escalated customer complaints and provide timely and effective resolution, ensuring customer satisfaction ...

KPIs. The Internal Sales Associate will create an additional revenue stream for the business and create opportunities to promote the compnaies product offering. Customer information will be provided; however, an amount of prospecting will be required. My client is one of the UKs top independent suppliers of office services … whilst providing them with market-leading quality, service and reliability. It is a company that looks to build every department on the principles of customer care. Internal Sales Executive Key Responsibilities Communicating with customers to understand their needs and requirements and identify sales opportunities. Calling customers and pitching proposed ...

KPIs. The Internal Sales Associate will create an additional revenue stream for the business and create opportunities to promote the compnaies product offering. Customer information will be provided; however, an amount of prospecting will be required. My client is one of the UKs top independent suppliers of office services … whilst providing them with market-leading quality, service and reliability. It is a company that looks to build every department on the principles of customer care. Internal Sales Executive Key Responsibilities Communicating with customers to understand their needs and requirements and identify sales opportunities. Calling customers and pitching proposed ...

strategies that provide the greatest opportunities to drive revenue. Responsibilities Provide general sales support (needs analysis, data review, and product demonstrations) Serve as the customer advocate and liaison for product management and development Prepare periodic forecasts and progress updates toward sales goals Qualifications Bachelor's degree or equivalent experience ...

business Building strong relationships with clients Booking and managing client meetings to understand project needs Communicating the value of our service Supporting client retention and identifying upsell opportunities What's in it for you? £40K base - Year 1 OTE 60k plus uncapped commission. Hybrid working - 3 days ...

design function. They've recently restructured after a period of fast growth, brought in a new CEO, and are now doubling down on profitability, customer retention and engagement. They still operate with an independent, start-up feel, but now with serious backing behind them. The team ...

strategic relationship builder who thrives at the intersection of commercial growth and deep customer partnership? Do you want to not only own the most valuable accounts but also impact and influence internal practices and team members? Famly is looking for a Senior Key Account Manager to drive expansion, retention … development of other KAMs. Solutions-focused and positive, you thrive in a fast-paced environment - skilfully navigating opportunities to accelerate commercial growth and deepen customer love at every turn. You're not only a master of relationship management and growth - you're also a driving force behind team excellence ...

relationships with key business client. This is a fantastic opportunity to join a forward-thinking organisation that has recently restructured its operations and customer support functions to enhance client experience and long-term success. In this role, youll take ownership of a portfolio of corporate clients, managing the full … customer lifecycle from post-sale onboarding through to long-term relationship development. Youll play a key role in ensuring clients receive measurable value from their investment, while identifying opportunities for growth, optimisation, and deeper engagement. Key Responsibilities Client Onboarding & Implementation Lead the end-to-end onboarding process ...

Customer Success Manager - London 2 days on-site - £50,000- £60,000 as a base + bonus - reporting to the CEO We are working closely with a digital engineering and consultancy firm who help businesses design, build, and scale transformative technology solutions. Their teams work across web, mobile, data … automation, delivering end-to-end platforms for clients across financial services, retail, and technology sectors. They are looking to hire their first Customer Success Manager into their business to then build out a team in the future. Key Responsibilities Act as the primary point of contact ...

About Reward Founded in 2001, Reward is an industry leader transforming the world of customer engagement and commerce media. Operating in 15 countries across Europe, Middle East and Asia, Reward’s cloud-based API platform integrates content, advertising, and commerce to deliver exceptional experiences for consumers resulting in increased … customer engagement, retention, and overall satisfaction. Reward’s Loyalty-tech platform is behind many award-winning bank loyalty programmes seen today from brands such as Visa, NatWest Group, Barclays, and First Abu Dhabi Bank to name a few. Reward also works with the world’s largest retailers ...

ready to make a real impact in the B2B SaaS space? We're on the lookout for an innovative Senior Campaign Manager to drive customer acquisition, retention, and revenue growth across the UK, Ireland, and international markets. This is your chance to take the lead in shaping … property or asset management. ·Hands-on experience with Google Ads, LinkedIn, and other digital paid campaigns. ·Strong knowledge of marketing automation, SEO, CRO, and customer journey optimisation. ·Data-driven mindset with expertise in analytics platforms. ·A creative problem-solver who thrives in a fast-paced, collaborative environment. *Rates depend ...

alignment with organizational objectives. Key responsibilities include collaborating with cross-functional teams, identifying market opportunities, setting clear revenue goals, overseeing product launches, and optimizing customer acquisition and retention strategies. The role also involves close work with marketing, sales, and product development teams to ensure seamless execution … initiatives. Qualifications Strong marketing and sales expertise, including go-to-market strategy, customer acquisition, and retention skills Experience in product positioning, launch strategy, and competitive analysis Excellent leadership, communication, and cross-functional collaboration abilities Comprehensive knowledge of AI and LLM technologies, along with a solid understanding ...

office might be required. Qualifications Proven applied data science experience in commercial or CRM environments, with a strong focus on delivering models that drive customer engagement, retention, and lifetime value. Demonstrated ability to deliver end-to-end solutions, from ideation and experimentation through to production deployment … ongoing monitoring. Hands-on experience developing player value models or similar customer lifetime value models. Strong proficiency with large-scale data analytics to identify patterns, trends, and actionable insights. Solid Development Skills In Python for data science, prototyping, and model development SQL, including advanced use of window functions, partitions ...

Customer Success Manager (SaaS) Birmingham (hybrid – 1–2 days per week in the office, rest remote) Circa £35,000 base (depending on experience) + commission Private medical, life assurance, pension, electric car and cycle schemes, 25 days’ holiday + bank holidays Our client is an ambitious, rapidly growing financial … support, including online sessions and group demonstrations Gather feedback and testimonials to showcase client success and improve the service Consistently meet targets for client retention and growing existing accounts Manage your day-to-day activities and pipeline in the customer relationship management system Work with Product ...

London based with a focus on identifying, qualifying, and closing new opportunities in Ireland. Meeting or exceeding monthly new business goals and driving new customer leads through cold approaches, social selling and coordinated campaign outreach Employing a solution-based sales methodology to best align IDS solutions/product capabilities … position of Pricing & Analytics and ICE Data Services to drive business growth Work collaboratively with the wider Pricing & Analytics organization to maximize existing customer footprint and retention and optimize growth opportunities Contribute to the EMEA growth strategy through pro-active knowledge of assigned territory, including market themes ...

London based with a focus on identifying, qualifying, and closing new opportunities in Ireland. Meeting or exceeding monthly new business goals and driving new customer leads through cold approaches, social selling and coordinated campaign outreach Employing a solution-based sales methodology to best align IDS solutions/product capabilities … position of Pricing & Analytics and ICE Data Services to drive business growth Work collaboratively with the wider Pricing & Analytics organization to maximize existing customer footprint and retention and optimize growth opportunities Contribute to the EMEA growth strategy through pro-active knowledge of assigned territory, including market themes ...

Germany Job Role Responsible for day-to-day communications, issue resolution and contracted deliverables for client and distributor accounts Create and successfully implement regional customer account plans, to successfully meet annual sales and growth targets Retain and grow existing direct customers and identify and execute upgrade opportunities working with … client account manager, with contract management and negotiation experience. Proven ability to build and maintain client and channel partner relationships. Experience in customer retention. Desirable: Fluency in French, German, Turkish, or Spanish Experience working within the EMEA region with its different cultures. Experience in industries like Automotive OEM, Public ...

Manager, it will be your responsibility to lead and grow our managed-services sales activities. You will be responsible for driving new business, managing customer relationships, meeting revenue targets, and building a high-performing sales team. Your role will combine strategic planning, hands-on sales, and team leadership … expand existing accounts. Build and manage a pipeline of leads; conduct outreach, proposals, negotiations, and contract closure. Maintain relationships with key clients, ensuring high customer satisfaction, retention, and upsell opportunities. Work closely with service delivery and technical teams to ensure proposals are feasible and services delivered meet ...

Manager, it will be your responsibility to lead and grow our managed-services sales activities. You will be responsible for driving new business, managing customer relationships, meeting revenue targets, and building a high-performing sales team. Your role will combine strategic planning, hands-on sales, and team leadership … expand existing accounts. Build and manage a pipeline of leads; conduct outreach, proposals, negotiations, and contract closure. Maintain relationships with key clients, ensuring high customer satisfaction, retention, and upsell opportunities. Work closely with service delivery and technical teams to ensure proposals are feasible and services delivered meet ...

real value * Partnering closely with Product teams to scope opportunities, define success metrics, and evaluate post launch performance * Supporting marketing analytics including campaign performance, customer acquisition and retention, and engagement analysis * Delivering insight that enhances the end to end customer journey, improving conversion, satisfaction, and lifetime … value What you will bring * Over eight years of analytics experience, including at least five years in product, marketing, or customer analytics * A strong track record influencing senior stakeholders and shaping data driven decisions across multiple teams * Solid technical capability including SQL and working knowledge of Python ...

team to bring together the best people for the project. Bring industry experience and best practices into the team. Be responsible for client retention, relationship building, and measurable results. Support the Head of SEO in driving the department forward with software, strategies, and training. Assist in pre-deal … evaluated based on: Positive onboarding with clear communication of the strategy and timelines Ensuring client satisfaction with provable ROI month-on-month Client retention rates Project revenue increases (upselling) Introducing other services (cross selling) Who we're looking for: We are looking for someone who thrives ...

Our client are an international software company and are seeking to hire a senior account manager that will be responsible for managing a growing a group of their key customers. The role will be targeted ...

cross-sell across a comprehensive suite of software solutions. Expect variety, autonomy, and the ability to make a real impact on revenue and customer retention. Key Responsibilities: Build strong client relationships and understand each customer's challenges and goals. Increase MRR through upselling and cross-selling. Develop strategic … account plans to maximise growth. Maintain accurate CRM and pipeline data. Meet daily KPIs and sales targets. Share market insight and customer feedback with the wider team. If you have the relevant experience, please apply now. Alternatively, contact Matt Pallister for more information: 0113 332 0678 | matt@wearemarmion.com . ...

advisor to Tech Service Practice Leaders at leading organizations. As an EP, your primary responsibility is to deliver value that directly results in client retention by connecting clients with Gartner's world-class insights, analyst expertise, and the broader community. You will help clients identify and achieve their … Will Do: Manage a portfolio of C-level client relationships, acting as a trusted advisor and primary point of contact for TSPLs. Drive client retention by proactively connecting clients with the most relevant Gartner insights, analysts, and peer communities to address their mission-critical priorities. Define and deliver ...

play a key role in maintaining and expanding relationships with a portfolio of up to 500 client accounts. Your focus will be on client retention, upselling, and cross-selling additional managed IT and telecom services. You will act as the primary point of contact for your accounts, ensuring … from the services provided. Achieve and exceed quarterly sales and retention targets. Key Skills & Attributes: Proven experience in sales account management, client retention, or internal sales, ideally within the IT or telecoms sector. Strong ability to identify opportunities for upselling and cross-selling, with a track ...