51 to 75 of 146 Customer Retention Jobs in the UK

Job Description THE OPPORTUNITY This role is ideal for a motivated individual with Customer Success experience looking for an opportunity to grow. Customer Success is a key differentiator for our business. We operate as strategic, consultative partners, combining product and industry knowledge to help customers realize the full potential of their investment in Xactly's solutions while identifying … opportunities to grow the customer footprint. As a Customer Success Manager at Xactly Corporation, you'll be responsible for developing relationships with key customer stakeholders to understand their business goals and objectives. You'll understand how customers are using their products and will identify, track and analyze success metrics and work with customers on plans to help … with Xactly. In addition you will proactively identify and prioritize risk in your portfolio, managing cross-functional efforts as needed with our Support, PS and Product teams to resolve customer concerns. You'll ensure each customer's voice is heard and you will have responsibility for protecting and growing ARR via customer retention and satisfaction More ❯

Job Description THE OPPORTUNITY This role is ideal for a motivated individual with Customer Success experience looking for an opportunity to grow. Customer Success is a key differentiator for our business. We operate as strategic, consultative partners, combining product and industry knowledge to help customers realize the full potential of their investment in Xactly's solutions while identifying … opportunities to grow the customer footprint. As a Customer Success Manager at Xactly Corporation, you'll be responsible for developing relationships with key customer stakeholders to understand their business goals and objectives. You'll understand how customers are using their products and will identify, track and analyze success metrics and work with customers on plans to help … with Xactly. In addition you will proactively identify and prioritize risk in your portfolio, managing cross-functional efforts as needed with our Support, PS and Product teams to resolve customer concerns. You'll ensure each customer's voice is heard and you will have responsibility for protecting and growing ARR via customer retention and satisfaction More ❯

Job Description THE OPPORTUNITY This role is ideal for a motivated individual with Customer Success experience looking for an opportunity to grow. Customer Success is a key differentiator for our business. We operate as strategic, consultative partners, combining product and industry knowledge to help customers realize the full potential of their investment in Xactly's solutions while identifying … opportunities to grow the customer footprint. As a Customer Success Manager at Xactly Corporation, you'll be responsible for developing relationships with key customer stakeholders to understand their business goals and objectives. You'll understand how customers are using their products and will identify, track and analyze success metrics and work with customers on plans to help … with Xactly. In addition you will proactively identify and prioritize risk in your portfolio, managing cross-functional efforts as needed with our Support, PS and Product teams to resolve customer concerns. You'll ensure each customer's voice is heard and you will have responsibility for protecting and growing ARR via customer retention and satisfaction More ❯

Job Description THE OPPORTUNITY This role is ideal for a motivated individual with Customer Success experience looking for an opportunity to grow. Customer Success is a key differentiator for our business. We operate as strategic, consultative partners, combining product and industry knowledge to help customers realize the full potential of their investment in Xactly's solutions while identifying … opportunities to grow the customer footprint. As a Customer Success Manager at Xactly Corporation, you'll be responsible for developing relationships with key customer stakeholders to understand their business goals and objectives. You'll understand how customers are using their products and will identify, track and analyze success metrics and work with customers on plans to help … with Xactly. In addition you will proactively identify and prioritize risk in your portfolio, managing cross-functional efforts as needed with our Support, PS and Product teams to resolve customer concerns. You'll ensure each customer's voice is heard and you will have responsibility for protecting and growing ARR via customer retention and satisfaction More ❯

Job Description THE OPPORTUNITY This role is ideal for a motivated individual with Customer Success experience looking for an opportunity to grow. Customer Success is a key differentiator for our business. We operate as strategic, consultative partners, combining product and industry knowledge to help customers realize the full potential of their investment in Xactly's solutions while identifying … opportunities to grow the customer footprint. As a Customer Success Manager at Xactly Corporation, you'll be responsible for developing relationships with key customer stakeholders to understand their business goals and objectives. You'll understand how customers are using their products and will identify, track and analyze success metrics and work with customers on plans to help … with Xactly. In addition you will proactively identify and prioritize risk in your portfolio, managing cross-functional efforts as needed with our Support, PS and Product teams to resolve customer concerns. You'll ensure each customer's voice is heard and you will have responsibility for protecting and growing ARR via customer retention and satisfaction More ❯

Job Description THE OPPORTUNITY This role is ideal for a motivated individual with Customer Success experience looking for an opportunity to grow. Customer Success is a key differentiator for our business. We operate as strategic, consultative partners, combining product and industry knowledge to help customers realize the full potential of their investment in Xactly's solutions while identifying … opportunities to grow the customer footprint. As a Customer Success Manager at Xactly Corporation, you'll be responsible for developing relationships with key customer stakeholders to understand their business goals and objectives. You'll understand how customers are using their products and will identify, track and analyze success metrics and work with customers on plans to help … with Xactly. In addition you will proactively identify and prioritize risk in your portfolio, managing cross-functional efforts as needed with our Support, PS and Product teams to resolve customer concerns. You'll ensure each customer's voice is heard and you will have responsibility for protecting and growing ARR via customer retention and satisfaction More ❯

Job Description THE OPPORTUNITY This role is ideal for a motivated individual with Customer Success experience looking for an opportunity to grow. Customer Success is a key differentiator for our business. We operate as strategic, consultative partners, combining product and industry knowledge to help customers realize the full potential of their investment in Xactly's solutions while identifying … opportunities to grow the customer footprint. As a Customer Success Manager at Xactly Corporation, you'll be responsible for developing relationships with key customer stakeholders to understand their business goals and objectives. You'll understand how customers are using their products and will identify, track and analyze success metrics and work with customers on plans to help … with Xactly. In addition you will proactively identify and prioritize risk in your portfolio, managing cross-functional efforts as needed with our Support, PS and Product teams to resolve customer concerns. You'll ensure each customer's voice is heard and you will have responsibility for protecting and growing ARR via customer retention and satisfaction More ❯

Job Description THE OPPORTUNITY This role is ideal for a motivated individual with Customer Success experience looking for an opportunity to grow. Customer Success is a key differentiator for our business. We operate as strategic, consultative partners, combining product and industry knowledge to help customers realize the full potential of their investment in Xactly's solutions while identifying … opportunities to grow the customer footprint. As a Customer Success Manager at Xactly Corporation, you'll be responsible for developing relationships with key customer stakeholders to understand their business goals and objectives. You'll understand how customers are using their products and will identify, track and analyze success metrics and work with customers on plans to help … with Xactly. In addition you will proactively identify and prioritize risk in your portfolio, managing cross-functional efforts as needed with our Support, PS and Product teams to resolve customer concerns. You'll ensure each customer's voice is heard and you will have responsibility for protecting and growing ARR via customer retention and satisfaction More ❯

Job Description THE OPPORTUNITY This role is ideal for a motivated individual with Customer Success experience looking for an opportunity to grow. Customer Success is a key differentiator for our business. We operate as strategic, consultative partners, combining product and industry knowledge to help customers realize the full potential of their investment in Xactly's solutions while identifying … opportunities to grow the customer footprint. As a Customer Success Manager at Xactly Corporation, you'll be responsible for developing relationships with key customer stakeholders to understand their business goals and objectives. You'll understand how customers are using their products and will identify, track and analyze success metrics and work with customers on plans to help … with Xactly. In addition you will proactively identify and prioritize risk in your portfolio, managing cross-functional efforts as needed with our Support, PS and Product teams to resolve customer concerns. You'll ensure each customer's voice is heard and you will have responsibility for protecting and growing ARR via customer retention and satisfaction More ❯

Job Description THE OPPORTUNITY This role is ideal for a motivated individual with Customer Success experience looking for an opportunity to grow. Customer Success is a key differentiator for our business. We operate as strategic, consultative partners, combining product and industry knowledge to help customers realize the full potential of their investment in Xactly's solutions while identifying … opportunities to grow the customer footprint. As a Customer Success Manager at Xactly Corporation, you'll be responsible for developing relationships with key customer stakeholders to understand their business goals and objectives. You'll understand how customers are using their products and will identify, track and analyze success metrics and work with customers on plans to help … with Xactly. In addition you will proactively identify and prioritize risk in your portfolio, managing cross-functional efforts as needed with our Support, PS and Product teams to resolve customer concerns. You'll ensure each customer's voice is heard and you will have responsibility for protecting and growing ARR via customer retention and satisfaction More ❯

Job Description THE OPPORTUNITY This role is ideal for a motivated individual with Customer Success experience looking for an opportunity to grow. Customer Success is a key differentiator for our business. We operate as strategic, consultative partners, combining product and industry knowledge to help customers realize the full potential of their investment in Xactly's solutions while identifying … opportunities to grow the customer footprint. As a Customer Success Manager at Xactly Corporation, you'll be responsible for developing relationships with key customer stakeholders to understand their business goals and objectives. You'll understand how customers are using their products and will identify, track and analyze success metrics and work with customers on plans to help … with Xactly. In addition you will proactively identify and prioritize risk in your portfolio, managing cross-functional efforts as needed with our Support, PS and Product teams to resolve customer concerns. You'll ensure each customer's voice is heard and you will have responsibility for protecting and growing ARR via customer retention and satisfaction More ❯

brains behind Zoom by Ocado, our same-day grocery delivery service. About The Team And The Role We are looking to hire a Senior CRM Manager to join the Customer Experience team. As an online retailer, CRM is a key channel at Ocado and is key to reactivating customers, driving customer retention and minimising lapsing, as … driving order growth and engagement among existing customers. This role is pivotal in the business to deliver crucial business KPIs while delivering on personalisation strategy to step change our customer experience. What You'll Do You will be owning our technical roadmap for CRM, working closely with the Head of CRM and wider team to help deliver our transformation … transformational change, managing our CRM migration from RFP through to hypercare, ensuring implementation is as effective as possible Ownership of CRM contact strategy. Creation of a strong framework for customer communications, that balances our commercial needs with customers wants and needs, working closely with the wider team to ensure it is optimised. Manage relationships with our internal and third More ❯

brains behind Zoom by Ocado, our same-day grocery delivery service. About The Team And The Role We are looking to hire a Senior CRM Manager to join the Customer Experience team. As an online retailer, CRM is a key channel at Ocado and is key to reactivating customers, driving customer retention and minimising lapsing, as … driving order growth and engagement among existing customers. This role is pivotal in the business to deliver crucial business KPIs while delivering on personalisation strategy to step change our customer experience. What You'll Do You will be owning our technical roadmap for CRM, working closely with the Head of CRM and wider team to help deliver our transformation … transformational change, managing our CRM migration from RFP through to hypercare, ensuring implementation is as effective as possible Ownership of CRM contact strategy. Creation of a strong framework for customer communications, that balances our commercial needs with customers wants and needs, working closely with the wider team to ensure it is optimised. Manage relationships with our internal and third More ❯

flow, and make a lasting difference in your career, your team, and your impact. Your Career This is an exciting opportunity to lead growth across our established Private Sector customer base in a strategic and rewarding Sales Manager role. You'll be responsible for maximising revenue, supporting customer retention, and ensuring satisfaction across a portfolio of … environment. Your Team You'll work alongside a skilled and collaborative Account Management team, playing a key leadership role in identifying and converting growth opportunities. In partnership with our Customer Success, Marketing, and New Business teams, you'll develop and execute joint value roadmaps that align MHR's strategic goals with our customers' needs. Whether you're building pipeline … delivering exceptional outcomes. This role requires on-site presence twice a week to support collaboration and cross-functional teamwork. Your Impact In this role, your leadership will directly influence customer satisfaction, retention, and revenue growth across the Private Sector. By engaging regularly with key stakeholders, aligning strategic vision, and delivering compelling value propositions, you'll strengthen relationships More ❯

recruiting for a Business Development Executive to join our growing Managed IT Services (MITS) team. As a Pinnacle MITS Business Development Executive, you will be responsible for managing New Customer Acquisition (NCA) as well as acting as a Customer Account Manager (CAM). Your primary objective will be to drive NCA, ensure customer retention, customer More ❯

Customer Success Manager Role Overview The Customer Success Manager will be responsible for the management and execution of customer engagement strategies within our client's organisations. The role focuses on enhancing customer satisfaction and retention, and the individual will report to the Head of Customer Success. Key Responsibilities Manage the daily operations of … the customer success team. Ensure timely completion of customer onboarding processes, meeting set quality standards. Work closely with cross-functional teams to implement customer feedback strategies and improve service delivery. Track and report on customer satisfaction metrics and project progress to senior management. Ensure compliance with industry standards and internal policies related to customer service. … Assist in the development and implementation of process improvements to enhance customer experience. Qualifications & Experience Minimum of 2 years of experience in a customer success or account management role in technology Experience with customer relationship management (CRM) systems and tools. Knowledge of customer success best practices and strategies. At Gleeson Recruitment Group, we embrace inclusivity and More ❯

The Technical Account Manager (TAM) is responsible for ensuring timely and satisfactory resolutions of all technical and operational cases. TAMs maintain ownership of the customer Blue Yonder SaaS solution environment. They support Customer Success Managers (CSMs) to ensure customer satisfaction through service delivery planning and execution. Collaborate with the CSM to drive adoption and satisfaction Produce and … deliver monthly SLA reports to customers, and ensure SLA compliance* Ensure adherence to SaaS policies and procedures Own inbound customer calls/case handling Drive all service management activities (incidents, change requests, enhancement requests, RCAs, customizations, etc.) Own disaster recovery process and issue resolution Responsible for proactive technical guidance for all Blue Yonder and customer IT projects Create … and own Customer Success Plans for relevant stakeholders Collaborate & coordinate effectively with all Blue Yonder internal dept's (Consulting, PD, Onboarding, Solution, Service Management, etc.) for faster resolution of issues Collaborate with Cloud Onboarding Manager to track and approve transition from Implementation to Delivery Provide technical/feature-specific advice Prepare for and participate in business reviews Primary KPIs More ❯

The Technical Account Manager (TAM) is responsible for ensuring timely and satisfactory resolutions of all technical and operational cases. TAMs maintain ownership of the customer Blue Yonder SaaS solution environment. They support Customer Success Managers (CSMs) to ensure customer satisfaction through service delivery planning and execution. Collaborate with the CSM to drive adoption and satisfaction Produce and … deliver monthly SLA reports to customers, and ensure SLA compliance* Ensure adherence to SaaS policies and procedures Own inbound customer calls/case handling Drive all service management activities (incidents, change requests, enhancement requests, RCAs, customizations, etc.) Own disaster recovery process and issue resolution Responsible for proactive technical guidance for all Blue Yonder and customer IT projects Create … and own Customer Success Plans for relevant stakeholders Collaborate & coordinate effectively with all Blue Yonder internal dept's (Consulting, PD, Onboarding, Solution, Service Management, etc.) for faster resolution of issues Collaborate with Cloud Onboarding Manager to track and approve transition from Implementation to Delivery Provide technical/feature-specific advice Prepare for and participate in business reviews Primary KPIs More ❯

strategic initiatives. We build a world-class product as part of the Essence product suite to fulfill the Lending requirements of a Universal banking solution. This role will drive customer satisfaction & customer retention by providing a world-class customer experience in every interaction across the life cycle. This role will focus on continuous improvement of … establishing and articulating a clear vision of success and how goals and objectives will be achieved for Lending product within Essence solution aligned to the Strategic business roadmap Use customer feedback and market opportunities to drive the Lending product modernization and buildout Identify risks and challenges, opportunities and growth strategies Required Experience 10+ years' experience in Lending function/… Enterprise Banking Understand current and future business requirements and translate into compelling narratives Ability to identify market trends and extract key requirements through customer engagements Excellent communication, stakeholder management, and analytical skills Proven ability to manage a diverse array of senior stakeholders. Deep domain expertise in lending operations, regulatory frameworks, and enterprise banking systems Be the product evangelist and More ❯

My client is looking for an experienced CRM Manager to join their growing manufacturing business in Medway . This is a key role responsible for managing and optimising their Customer Relationship Management (CRM) systems , ensuring data accuracy, and driving customer engagement through targeted campaigns. If you have a passion for data-driven marketing and CRM strategy, this is … the perfect opportunity to make an impact. Key Responsibilities Manage and maintain CRM systems to ensure accurate and up-to-date customer data. Develop and implement CRM strategies to improve customer retention and loyalty. Segment customer data to create personalized marketing campaigns. Monitor and analyse CRM performance metrics to identify trends and opportunities. Collaborate with … within manufacturing or B2B environments . Strong knowledge of CRM platforms (Salesforce, HubSpot, or similar). Excellent analytical skills and ability to interpret data for actionable insights. Experience in customer segmentation, email marketing, and automation tools . Strong communication and project management skills. Qualifications Degree in Marketing, Business, or related field. CRM certifications or relevant training desirable. Benefits Competitive More ❯

We are seeking a Customer Success Manager to join a leading technology organisation. The role focuses on delivering exceptional customer experiences and accelerating value through partnership, adoption, and value realisation. The CSM will manage complex, multi-regional strategic enterprise accounts, guiding customers through digital transformation, advising on strategy, collaborating with internal teams, and ensuring customers achieve maximum return … on their investment. Job Title: Customer Success Manager Type: Contract/Staffing Location: London Duration: Jan 2026 - Jan 2027 Hours: 35 per week (7 per day) Key Responsibilities: Lead customers through digital transformation with a clear understanding of objectives and key performance indicators. Maximise value realisation and ROI from solutions and services purchased. Drive solution adoption and usage through … leadership and domain expertise to customers and internal teams. Collaborate closely with Sales, Marketing, and Solution Consulting teams. Support onboarding and ramp-up of new team members within the Customer Success function. Qualifications & Experience: Bachelor's or Master's degree. Extensive experience in post-sales account management within technology; candidates with pre-sales, agency, or consulting backgrounds may also More ❯

cloud solutions. They specialise in working across a broad range of industries (manufacturing, wholesale & distribution, charities, NFPs, education, financial services, construction and service sectors) and pride themselves on strong customer service, tailored solutions and partnering for the long-term. Role Overview As Marketing Manager, you will own the marketing strategyfor the company. You will lead activity that drives brand … awareness, lead generation, customer retention, and thought leadership in the IT/software solutions space. You will be responsible for both strategic planning and hands-on execution across digital, content, partner and event marketing. You’ll work closely with the sales, support and professional services teams and key partners like Sage to align messaging, campaigns and the … customer journey. You’ll also oversee budgeting, metrics and continuous improvement. You would be familiar in using leading sales and marketing platforms like Salesforce/Sage CRM and prospect nurturing/journey building/email platforms like Force 24. Key Responsibilities Develop, own and execute a comprehensive marketing strategy aligned to business objectives (growth, market penetration, brand positioning). More ❯

in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin. About The Job We seek a strategic and customer-centric Senior Product Marketing Manager to join our marketing team. Reporting to the Director of Product Marketing, you will play a pivotal role in shaping our product marketing strategy … and driving the success of our product. Responsibilities Customer Insights, Product launches & Go-to-Market (GTM): Maintain a deep comprehension of Mass Payments target customer characteristics, needs, and pain points through regular customer, prospect, partner, analyst, sales interactions and industry research. Collaborate closely with the product management team to gain a deep understanding of the MP product … roadmap and act as the voice of the customer. Develop and execute strategic GTM plans that leverage data insights to drive results, including product launches, market research, content creation, customer profiling, and sales enablement. Work collaboratively with product management and marketing teams to set, monitor, and achieve business and marketing objectives. Analyze product usage trends to inform product development More ❯

one another. We believe people do their best work when they feel valued, empowered, and encouraged to bring their authentic selves to the table. If you're passionate about customer success, have a deep understanding of how finance teams operate, and thrive on building innovative solutions to solve real-world challenges, then we'd love to hear from you … The Role: We're looking for a dynamic and experienced Customer Success Manager to join our friendly and forward-thinking team. In this role, you'll combine technical expertise with a deep understanding of finance operations to help our customers overcome challenges and achieve their long- and short-term goals. Your primary mission will be to supporting Sage Intacct … derive maximum value from our solutions, guiding them toward business success and long-term partnership with Sage. You'll bring innovative ideas to the table, work collaboratively to solve customer challenges, and create tailored plans that align with their unique needs. What We're Looking For: Someone who understands how finance teams operate and can empathise with their challenges. More ❯

in cross-functional teams. Commercial acumen with a focus on achieving revenue and growth targets. CRM proficiency (e.g., Salesforce, HubSpot, or equivalent). Proven track record in successful Partnership, Customer Success and/or Account Management roles. Touchpoints Executive briefings with HRDs/Reward Directors. Regular engagement with Benefits Managers and Employee Wellbeing specialists. Oversight of internal comms and … launch campaigns across the customer. Collaboration with internal Epassi teams (marketing, data, tech) to deliver customer value. Success Measures High customer retention – gross and net. Additional growth through selling other Epassi offerings. End user engagement such as platform usage and uptake of benefits. Positive senior stakeholder feedback. Why You Should Join Us Be part of an More ❯