51 to 75 of 707 Customer Retention Jobs in the UK

Account Manager Position Overview As a Senior Account Manager, you will be responsible for driving growth across a portfolio of mid-market and strategic customer accounts. The role combines new business acquisition, account development, and strategic relationship management to deliver long-term revenue growth, customer retention … from home. Each team within our organisation can decide how to implement this policy. Responsibilities Develop and grow a portfolio of existing and new customer accounts across commercial and mid-market organisations. Identify, qualify, and secure opportunities for upselling, cross-selling, service expansion, and new customer acquisition. Build ...

Senior Account ManagerPosition OverviewAs a Senior Account Manager, you will be responsible for driving growth across a portfolio of mid-market and strategic customer accounts. The role combines new business acquisition, account development, and strategic relationship management to deliver long-term revenue growth, customer retention … policy. If you have any questions after applying, please reach out to our recruitment team. ResponsibilitiesDevelop and grow a portfolio of existing and new customer accounts across commercial and mid-market organisations. Identify, qualify, and secure opportunities for upselling, cross-selling, service expansion, and new customer acquisition. Build ...

Customer Success & Onsite Services Manager Electrosonic is Where Imagination Comes to Life. At Electrosonic, our team is composed of passionate, highly intelligent, and energetic individuals who are eager to make a difference. We provide an environment where you will be challenged and inspired daily. If you seek excitement … invite you to join our Electrosonian family. Together, we will continue to shape the future of technology-driven experiences. Main Purpose of Position The Customer Success & Onsite Services Manager is responsible for ensuring customers achieve maximum value from their Audiovisual (AV) technology investments while leading the delivery of onsite ...

Customer Success & Onsite Services Manager About this position Electrosonic is Where Imagination Comes to Life. At Electrosonic, our team is composed of passionate, highly intelligent, and energetic individuals who are eager to make a difference. We provide an environment where you will be challenged and inspired daily. … invite you to join our Electrosonian family. Together, we will continue to shape the future of technology-driven experiences. Main Purpose of Position The Customer Success & Onsite Services Manageris responsible forensuring customers achieve maximum value from their Audiovisual (AV) technology investments while leading the delivery of onsite managed services ...

people share our company values, which translates into our clients’ experience. About the job We are seeking a highly motivated individual to join our Customer Success team as a Senior Customer Success Manager. In this role you will provide strategic support and input to the Customer Success … Team, helping and guiding them through difficult commercial and strategic scenarios. You will work closely with the Head of Customer Success to understand the overall strategy of each account. This will involve a continuous development of the way we encourage our customers to ‘use more’ and continue ...

Customer Analytics Manager £60,000-£70,000 London (Hybrid - 3x Days a Week in Office) 12-Month FTC The Company A leading British fashion retailer with a strong high-street and online presence, serving millions of customers across the UK is seeking a Customer Analytics Manager to join … initial 12-month contract! The business has made significant progress in how it uses customer data, moving towards a much more customer-led approach to decision-making across the organisation. This is an opportunity to join a growing analytics function at an exciting point in its development, helping ...

Customer Analytics Manager (12 Month FTC) London (Hybrid, 3 days per week) Up to £70,000 An exciting opportunity has arisen for a Customer Analytics Manager to join a well-established consumer business on a 12-month fixed-term contract. This role offers the chance to lead … customer analytics agenda, shape strategic decision-making, and deliver insights that directly influence customer retention, loyalty, profitability, and growth. You'll work with senior stakeholders across the business and play a key role in driving a customer-centric culture through data. The Company They ...

seeking passionate, innovative minds to join our journey. Be a part of our dynamic team and let's transform the industry together! Director, Customer Success (EMEA) As our EMEA Customer Success organization continues to evolve, we're looking for a strategic and commercially minded Customer Success leader … help shape the next phase of growth for our customers, team, and business. As Director, Customer Success, you'll lead a team of Customer Success Professionals while helping some of the world's leading brands maximize the value of the company. You'll bring a combination of Customer ...

Location: DMGT HQ - High Street Kensington, London Position: Permanent About the Role We're looking for an Analytics Manager - Customer to lead analytics across acquisition and retention, helping us grow and optimise our subscriber base. This role sits within the Central Analytics team and works closely with … Customer, CRM, Product and Audience teams. You'll go beyond reporting to uncover what drives acquisition, conversion, retention, and value, translating data into clear, actionable recommendations that shape business strategy. You will own the Customer analytics pillar end-to-end, helping to managing a team ...

improvement and ensure they are fully utilising the solutions and services available to them. This role is ideal for someone who enjoys building customer relationships, delivering excellent service and driving organic growth through consultative account management. Duties & Responsibilities Manage a portfolio of existing customers, developing strong and long-lasting … relationships. Serve as the primary point of contact for customer account enquiries and commercial discussions. Protect and grow recurring revenue through excellent account management and customer engagement. Identify and qualify opportunities for additional products and services within existing accounts. Conduct regular customer review meetings to discuss service ...

Technology (JET) is a leading provider of event registration software and services, supporting trade exhibitions, consumer shows, and conferences with innovative technology and exceptional customer service. Our mission is to deliver seamless event experiences through powerful SaaS solutions and a client-first approach.**Role Purpose**To personally drive … business generation for the time being, while leading existing-account commercial management and Customer Success across the portfolio — building a scalable, predictable revenue engine while protecting strong customer relationships. This is a new SLT seat created alongside the Marketing Director as JET's commercial function is split into ...

improvement and ensure they are fully utilising the solutions and services available to them. This role is ideal for someone who enjoys building customer relationships, delivering excellent service and driving organic growth through consultative account management. Duties & Responsibilities Manage a portfolio of existing customers, developing strong and long-lasting … relationships. Serve as the primary point of contact for customer account enquiries and commercial discussions. Protect and grow recurring revenue through excellent account management and customer engagement. Identify and qualify opportunities for additional products and services within existing accounts. Conduct regular customer review meetings to discuss service ...

Customer Analytics Manager 12 Month FTC London (Hybrid) | Up to £70,000Looking for a role where you can shape customer strategy and influence senior decision-making? This Customer Analytics Manager position offers the opportunity to own the customer analytics agenda for a well-established retail business … delivering insight that drives customer growth, retention and commercial performance. The Company This organisation is a leading consumer business with a large and highly engaged customer base across both digital and physical channels. Data and analytics sit at the heart of business decision-making, with established ...

client is a UK business software company. As Senior Director, Services (Health), you will shape and lead the Services strategy for our Health customer portfolio, with accountability for customer experience, retention, service revenue and delivery performance. You will bring together Support and Professional Services around … implementation towards higher-value advisory and data services, while developing service offerings that reflect the needs of different customers. Working closely with the Health Customer Unit and senior leaders across the business, you will set direction, create accountability and drive change across a complex and highly regulated environment. ...

Customer Success Manager £42,000-£45,000 + 15% Bonus | Hybrid (Milton Keynes, 2 days per week) We're partnering with a high-growth, venture-backed SaaS business that is transforming how organisations understand and engage their people. With hundreds of customers across the UK and an innovative platform … entering an exciting new phase of growth. They're investing heavily in product innovation, adopting AI throughout the business, and continuing to expand their Customer Success function. As a result, they're looking for an experienced Customer Success Manager to take ownership of a portfolio of mid-market ...

This is more than a job. It's a chance to build, grow, and make a real impact! Join our team as our new Customer Success Analyst . You’ll play a key role in assisting our customers when issues arise, acting as a reliable point of contact throughout … someone who enjoys problem-solving, communicating with customers, and taking ownership of delivering positive outcomes. You’ll work closely with Product, Engineering, Support, and Customer Success teams to coordinate the resolution of client‐raised issues, identify recurring themes, and help drive continuous improvement. Strong communication skills, attention to detail ...

bridge the gap between seamless delivery and account expansion. In this role, you will champion our client’s contractual obligations, empower a small customer performance team, and hold internal stakeholders accountable to high standards. Leveraging the trust you build through reliable execution, you’ll safeguard customer retention … Management. Maintain a balance as a trusted advisor, surfacing growth opportunities without compromising delivery integrity. Manage, coach, and set high performance standards for the customer success team. Provide the team with necessary data, tools, and processes, driving a culture of proactivity and accountability. About you: Proven background in contract ...

Customer Success Manager - SAP Next Gen Academy for Customer Success - UK (Hybrid) We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries … this pipeline position, you have the option to get in contact with us early in the application cycle for our SAP Academy for Customer Success Program starting March 2027. We will host info sessions about the Program in the months ahead The SAP Academy for Customer Success ...

bridge the gap between seamless delivery and account expansion. In this role, you will champion our client's contractual obligations, empower a small customer performance team, and hold internal stakeholders accountable to high standards. Leveraging the trust you build through reliable execution, you'll safeguard customer retention … Management.· Maintain a balance as a trusted advisor, surfacing growth opportunities without compromising delivery integrity.· Manage, coach, and set high performance standards for the customer success team.· Provide the team with necessary data, tools, and processes, driving a culture of proactivity and accountability. About you:· Proven background in contract ...

Working closely with sales, purchasing, finance and project delivery teams, you’ll play a key role in driving revenue growth while delivering an excellent customer experience. What You’ll Be Doing Manage and grow a portfolio of existing enterprise customer accounts Achieve and exceed agreed sales, revenue … Identify cross-selling opportunities across IT products and services Take ownership of opportunities and progress deals through to completion Prepare the commercial elements of customer proposals, including pricing, discounts and margin modelling Deliver engaging sales presentations to both new and existing customers Monitor competitor activity and support customer ...

trust through openness and transparency, where everyone is inspired to do their best work. About The Role We are looking for a Director of Customer Experience and Engagement to build and lead the organization responsible for helping Nscale customers realize meaningful value from our platform. You will … strategy, operating model, and execution of our customer experience function. This role will be pivotal in working with our customers across the AI lifecycle—from initial requirements gathering to contractual acceptance, onboarding and workload migration through production adoption, optimization, and expansion. This role sits at the intersection of customers ...

excellence across 1st Formations and its associated business lines. The individual will be responsible for driving operational performance, alignment, and execution across 1st Formations' customer-facing operations and associated service lines. This role provides operational leadership across customer sales, retention, customer service, mail, company secretarial … alongside function managers and front-line teams to ensure execution matches ambition. Key Responsibilities Own the operating strategy and day-to-day performance across customer sales, retention, customer service, mail, Co Sec, and the serviced offices/business centre; translating commercial objectives into functional plans while ...

Manager What You Will Do As a Key Account Manager within ShopperTrak, you will be responsible for managing and growing a portfolio of strategic customer accounts across the retail sector. Supporting the execution of our key account strategy, you will develop trusted customer relationships, drive commercial growth … maximise the value customers receive from our data-driven solutions. Working closely with internal teams and customer stakeholders, you will identify opportunities to expand our footprint, increase wallet share, and retain critical business. This role will focus on a select group of high-potential named accounts, ensuring long-term ...

Lead Customer Success Manager Salary: £60,000 - £80,000 basic salary + meaningful early-stage equity Location: London (4 days per week office-based) Employment: Full Time, Permanent This is an opportunity to join a fast-growing, venture-backed AI startup transforming how property businesses operate. Its AI platform … better service to tenants. Already live with pilot customers and building towards commercial scale, the business is looking for a commercially minded, technically capable Customer Success professional to help turn early traction into long-term customer growth. The Role As Lead Customer Success Manager, you will ...

tools and skills to perform at their best, is at the heart of what we do! We're growing and looking for a Customer Success Manager to join our close-knit team, reporting to the Head of Sales & Marketing. This is a key role focused on building lasting relationships … investment by understanding their business, providing expert guidance, solving challenges and supporting them to achieve their goals. Through proactive relationship management, you'll drive customer satisfaction, retention and growth, while identifying opportunities to strengthen partnerships and deliver an exceptional customer experience. If you enjoy building trusted ...