51 to 75 of 206 Customer Retention Jobs in the UK

life cycle. We are looking for a proactive and results-oriented Renewal Manager to join our team. As a Renewal Manager, you will play a critical role in ensuring customer retention and maximizing revenue by managing the renewal process. You will work closely with customers, Sales, and Customer Success Managers (CSMs) teams to provide a seamless … before their renewal date to discuss contract terms, value realization, and future needs. Prepare and present renewal quotes, proposals, and contracts using Salesforce and other tools. Collaborate with Sales, Customer Success Managers (CSMs) and Sales Engineers (SEs) to address customer questions or technical requirements. Proactively identify and address at-risk renewals, developing strategies to mitigate churn. Negotiate contract … terms and pricing to ensure a win-win outcome for the customer and Black Duck Software. Log all activities, updates, and customer interactions in Salesforce to maintain accurate renewal records. Identify and pursue upsell and cross-sell opportunities during the renewal process. Provide feedback to management on trends, challenges, and areas for process improvement. Requirements: Experience in account More ❯

Our client helps more than 100,000 UK organisations - from accountancy firms and schools to growing businesses - work smarter every day. Their Customer Renewals team makes sure those customers stay with them year after year by providing a smooth, transparent renewal experience and resolving queries with care. They’re the people who keep everything running - ensuring customers feel supported … valued, and confident in their choice to stay with IRIS. They’re now looking for a Customer Renewals Team Lead to guide and motivate a small team (around five people) across multiple locations. You’ll help shape how we engage with our customers, drive improvements, and make sure every renewal conversation is a positive one. Why This Role Matters … Customer loyalty is central to our success. Every renewed contract is a sign that our customers trust us - and your leadership will ensure that trust keeps growing. You’ll help your team deliver a consistently excellent experience, balancing commercial outcomes with empathy and understanding. It’s about making smart, informed decisions that work for both the customer and More ❯

to drive SME growth, user acquisition, engagement and retention of our SME audience. Key Responsibilities Marketing Strategy & Execution Own the SME funnel from initial brand awareness to customer retention and advocacy Develop and manage end-to-end marketing campaigns across various channels, including social media (paid and organic), search (SEO/SEM), email marketing and … and content (Website, Social, PR) to position Purple as the definitive, easy-to-use solution Implement strategies to increase user engagement and reduce churn. Gather and deliver high-quality customer reviews, case studies and testimonials to strengthen Purple's presence and conversion rates Build, launch and evolve self-service and educational resources (e.g. FAQs, Knowledge base articles) for existing … to build a strong, loyal SME base. Ensure a full suite of SMB content (videos, brochures, blog posts etc..) always current, on-brand and readily available for Sales/Customer teams and prospects Responsible for managing press opportunities, corporate communications relevant to the SMB market, and organizing/hosting key webinars and events. Own all content, design changes and More ❯

knack for turning data into actionable insights.If this sounds like the role for you, we'd love to hear from you! Responsibilities* You will be passionate about ensuring the customer receives the right message at the right time, with a focus on optimizing existing triggered email campaigns, as well as developing and launching new ones. * Deliver all promotional and … You will deliver increased personalisation, segmentation and relevancy in all emails.* Ensure all emails are scheduled and delivered to brief.* Maintain lifecycle communication programmes to drive continuous improvements to customer retention and lifetime value.* Proofread emails for clarity, grammar and spelling.* Deliver the monthly customer email newsletters, offering a range of content across our group services. … organisation skills.* An acute eye for detail.* Strong commercial awareness and trading focus.* Have an understanding of segmentation and personalisation and how these practices might be used in improving customer communications.* Able to manage time effectively and to prioritise actions. More ❯

an exceptionally talented CRM Executive to join us in our mission to responsibly provide trusted technology solutions for developing and growing online sportsbook & casino markets. So, if you love customer relationship management, sports and games, then this is the ideal place for you! About Us: SportPesa is a multi-award-winning technology company founded in 2014 that focuses on … include the following activities: · Supporting CRM strategy across key markets and working closely with the product, data & marketing teams, helping to connect CRM activity to core business KPIs · Driving customer retention & revenue growth through lifecycle optimisation, experimentation and insights Journey & lifecycle management: · Designing, building & optimising cross-channel CRM journeys (via email, SMS, push notifications & in-app) across … acquisition, onboarding, activation, retention and win-back phases · Mapping & monitoring customer lifestyle metrics to detect drop-off, slippage and opportunity funnels · Localising journeys in each market (language, offers, regulatory constraints) Analysis, reporting & insights: · Delivering weekly/monthly/quarterly performance reporting of CRM programmes vs business KPIS (retention, LTV, ARPU, churn) · Conducting incrementality/uplift More ❯

of a supportive and collaborative team that values open communication, shared successes, and meaningful relationships. Learn more about our culture and values via our Career page. Job description The Customer Success Manager is a key role within the Customer Experience organisation, helping our most valued customers achieve their goals by optimising the use of our products and services. … As a Customer Success Manager at Akeneo, you will manage a portfolio of strategic accounts, providing a direct impact on retention as a strong contribution to Akeneo's customer-first objective. You will guide customers on their post-implementation journey. You will ensure they have a positive experience, maintain engagement with Akeneo over time, and show … them how to attain more value and a clear ROI. Responsibilities: Build strong relationships with key contacts at customer accounts, including C-level executives across both the business and IT. Drive adoption of our software and identify opportunities for expansion. Create prescriptive and customised success plans to help customers define, measure, and achieve success using Akeneo's solutions. Engage More ❯

Senior Customer Analyst – Loyalty, Retention & Growth Hybrid – London (2 days in office) £70,000-75,000 base + discretionary bonus + pension up to 12% A leading global online marketplace is seeking a Senior Customer Analyst to join its Customer Analytics function. The team focuses on understanding, optimising, and growing the customer base through … a key part in shaping acquisition, retention, and loyalty strategy, working cross-functionally with Marketing and Product teams to turn insight into commercial impact. Responsibilities include Owning customer analytics projects such as segmentation, churn modelling, LTV, and lifecycle optimisation Designing and analysing A/B and multivariate tests to shape acquisition and retention strategies Using … SQL and dashboarding tools such as Tableau or Looker to communicate insight across the business Partnering with marketing and commercial teams to identify and influence customer growth opportunities Translating analytical findings into actionable recommendations that improve customer performance Requirements Strong SQL experience and familiarity with modern data environments Proven experience in ecommerce, tech, or other data-led B2C More ❯

Senior Customer Analyst – Loyalty, Retention & Growth Hybrid – London (2 days in office) £70,000-75,000 base + discretionary bonus + pension up to 12% A leading global online marketplace is seeking a Senior Customer Analyst to join its Customer Analytics function. The team focuses on understanding, optimising, and growing the customer base through … a key part in shaping acquisition, retention, and loyalty strategy, working cross-functionally with Marketing and Product teams to turn insight into commercial impact. Responsibilities include Owning customer analytics projects such as segmentation, churn modelling, LTV, and lifecycle optimisation Designing and analysing A/B and multivariate tests to shape acquisition and retention strategies Using … SQL and dashboarding tools such as Tableau or Looker to communicate insight across the business Partnering with marketing and commercial teams to identify and influence customer growth opportunities Translating analytical findings into actionable recommendations that improve customer performance Requirements Strong SQL experience and familiarity with modern data environments Proven experience in ecommerce, tech, or other data-led B2C More ❯

existing customers. You will ensure their satisfaction, retention, and drive upsell and cross-sell opportunities. You will also handle paperwork, contracts, and other commercial aspects of the customer engagement. WHAT YOU WILL BE RESPONSIBLE FOR: Renewal and Retention: Proactively engage with customers to understand their evolving needs and challenges, ensuring high customer satisfaction and … retention levels. Collaborate with the Customer Success Manager (CSM) to address any customer concerns and foster a positive customer experience. Upsell and Cross-sell: Identify opportunities for upselling and cross-selling our products and services to existing customers, thereby increasing their lifetime value. Leverage cross functional teams to support complex sales cycles Create tailored proposals … closure with experience managing internal and external resources to achieve objectives Additional Successful Qualities Experience building trusted relationships with C-Suite and end users Documented success in ensuring client retention Ability to communicate effectively and promptly Positive attitude who displays a relentless commitment to win with an entrepreneurial approach Excellent listening and probing skills Ability to naturally adapt More ❯

platform (e.g., discovery & mapping, risk scoring & analytics, automated response). You will work closely with the CTO/founder, engineering, data/AI teams, UX/design, marketing, and customer-success to define product strategy, prioritise features, and deliver value to customers and the business. You will play a key role in shaping the product direction, defining metrics, understanding … for our users (e.g., cybersecurity/risk teams, GRC teams, supply chain teams). Key Responsibilities: Define and maintain a compelling product vision and roadmap aligned with business goals, customer needs and market dynamics (third-party risk, supply chain resilience, AI-driven intelligence). Engage deeply with customers (prospects, existing users) to understand their workflows, pain points, and desired … features (user stories, acceptance criteria, dependencies), prioritise backlog, and drive delivery. Define success metrics (e.g., user-onboarding time, visibility of third-party entities, risk-score accuracy, time to respond, customer retention/expansion) and monitor product performance. Conduct competitive analysis, market research, and stay on top of trends in cybersecurity, third-party risk management, supply-chain tech More ❯

platform (e.g., discovery & mapping, risk scoring & analytics, automated response). You will work closely with the CTO/founder, engineering, data/AI teams, UX/design, marketing, and customer-success to define product strategy, prioritise features, and deliver value to customers and the business. You will play a key role in shaping the product direction, defining metrics, understanding … for our users (e.g., cybersecurity/risk teams, GRC teams, supply chain teams). Key Responsibilities: Define and maintain a compelling product vision and roadmap aligned with business goals, customer needs and market dynamics (third-party risk, supply chain resilience, AI-driven intelligence). Engage deeply with customers (prospects, existing users) to understand their workflows, pain points, and desired … features (user stories, acceptance criteria, dependencies), prioritise backlog, and drive delivery. Define success metrics (e.g., user-onboarding time, visibility of third-party entities, risk-score accuracy, time to respond, customer retention/expansion) and monitor product performance. Conduct competitive analysis, market research, and stay on top of trends in cybersecurity, third-party risk management, supply-chain tech More ❯

a commercial mindset are at the heart of its culture, empowering teams to make a measurable impact on business performance. THE TEAM You'll join a specialist pricing and customer engagement function focused on subscription strategy for one of the UK's most prestigious news titles. The team includes a Pricing Manager, and an Analyst, working together to understand … customer behaviour, optimise value propositions, and drive sustainable growth. The environment is highly collaborative, working closely with colleagues in sales, marketing, and finance to shape data-driven decisions that influence how millions engage with the brand. THE ROLE This is a commercially focused analytical role, sitting within the wider retention and customer engagement team. You'll … focus on delivering value to customers while driving growth for the business. Key responsibilities include: Supporting the development of pricing strategies and propositions for digital and print subscriptions. Analysing customer data to understand engagement, retention, and lifetime value. Collaborating with commercial, finance, and marketing teams to evaluate business impact and inform decision-making. Providing insight into pricing More ❯

background, these are the qualities we are looking for in the people we hire: Commitment, Positive Realism, Ethics, Accountability, Humanity, Quality, and Delight. What this role is about: The Customer Success Manager acts as a key member of the customer team, reporting to the Customer Success Lead. This role is critical to ensuring customer satisfaction, retention … start-up/scale-up environments and will be responsible for onboarding and supporting product adoption within our existing account base. What you’ll do: Proactively advocate for the customer's success by representing their voice and needs across all internal departments, while also acting as a key partner in helping them maximise the value of Airbox. Develop and … build deep relationships with customer programme managers and operators, and develop them into Airbox champions and advocates. Deliver onboarding to new customers and ongoing training in line with service agreements. Work closely with the sales organisation to share where there are account risks or opportunities identified. Own the contract renewal process and ensure consistent growth within accounts. Identify and More ❯

and retention), Pipeline (growth, quality and predictability) and Deal support. An important attribute of the role will be identifying growth strategies and working closely with delivery and customer success teams to accelerate revenue growth. Success Measures Achieve regional sales targets. Accelerate the awareness and adoption of Shibumi solutions in the region. Mentor and develop a high performing … fuel growth. Lead enterprise account engagement and implement a repeatable methodology and process for maximizing sales success. Drive the commercial success of the Shibumi team in EMEA by increasing customer retention and driving growth through expansion of existing customer investments and acquiring new customers. Adhere to the company’s operational framework ensuring sales tools are leveraged … requirements and programs to drive lead generation for the region. Manage and report accurate forecast and pipeline, achieve sales goals on a quarterly and annual basis. Collaborate with the Customer Success and Delivery Services teams to ensure post-sale customer success. Be an integral part of Shibumi leadership team and contribute to our growth trajectory. More ❯

and retention), Pipeline (growth, quality and predictability) and Deal support. An important attribute of the role will be identifying growth strategies and working closely with delivery and customer success teams to accelerate revenue growth. Success Measures Achieve regional sales targets. Accelerate the awareness and adoption of Shibumi solutions in the region. Mentor and develop a high performing … fuel growth. Lead enterprise account engagement and implement a repeatable methodology and process for maximizing sales success. Drive the commercial success of the Shibumi team in EMEA by increasing customer retention and driving growth through expansion of existing customer investments and acquiring new customers. Adhere to the company’s operational framework ensuring sales tools are leveraged … requirements and programs to drive lead generation for the region. Manage and report accurate forecast and pipeline, achieve sales goals on a quarterly and annual basis. Collaborate with the Customer Success and Delivery Services teams to ensure post-sale customer success. Be an integral part of Shibumi leadership team and contribute to our growth trajectory. More ❯

role in driving business performance through data-led strategy. The environment is collaborative, fast-paced, and hybrid, with access to world-class analytics tools and a genuine focus on customer understanding. THE ROLE: As a Customer Loyalty Insight Analyst, you will play a crucial role in driving insight across loyalty and life cycle activity. You'll work with … marketing, CRM and analytics engineering teams to identify trends, improve retention, and optimise loyalty programmes. You can expect to: Analyse customer behaviour and loyalty performance to identify key retention drivers. Deliver data-led insights to inform customer engagement and reactivation strategies. Build and maintain dashboards and reporting for loyalty KPIs. Partner with CRM and … Marketing teams to deliver targeted campaigns and recommendations. Present insight to senior stakeholders to influence strategic decision-making. YOUR SKILLS AND EXPERIENCE: Strong background in customer insight, retention or loyalty analytics. Advanced SQL skills, plus experience with Looker, Power BI or Tableau. Excellent communication and stakeholder management ability. A data-driven mindset with a passion for improving More ❯

Customer Success Manager Key Highlights: Job Title: Customer Success Manager Location: Gateshead , 3 days per week in the office, hybrid working Reporting to: Head of Customer Success About Us ️ SaleCycle powers campaigns for some of the world's most recognisable brands. We help 500+ enterprise-level clients worldwide to optimise their online conversions through traffic retention … Build and maintain strong, long-lasting client relationships by serving as their primary point of contact. Understand client goals, challenges, and business needs to provide tailored solutions and ensure customer satisfaction. Regularly engage with clients to gather feedback, assess satisfaction, and identify opportunities for improvement. Communication Skills: Serve as the liaison between clients and internal teams, ensuring clear, transparent … Proactively share relevant product/service updates and industry insights to clients. Communicate complex technical information in an easy-to-understand way for clients, ensuring alignment on objectives. Client Retention & Growth: Monitor client health, identify risks, and proactively address concerns to ensure long-term retention. Identify opportunities for upselling or cross-selling additional services/products to expand More ❯

already work with great brands - Coty, Mars, Diageo, Unilver etc They have a really strong value proposition to sell - you have something people want and helps them Strong client retention 100+ team hitting >15m in revenue, they are going places! Working with 1000s of retailers around the globe The Role This role you'll be focused on managing More ❯

already work with great brands - Coty, Mars, Diageo, Unilver etc They have a really strong value proposition to sell - you have something people want and helps them Strong client retention 100+ team hitting >15m in revenue, they are going places! Working with 1000s of retailers around the globe The Role This role you'll be focused on managing More ❯

Account Manager (Customer Success Manager) (Portsmouth, UK) Hybrid/Office based. Working Hours - 8.30-5.30pm Monday-Friday Salary - £30,000- £40,000 with an OTE of £65,000. Lead Forensics is a dynamic and innovative SaaS company that is revolutionizing the industry. Our software enables us to identify the businesses who have visited our clients' websites to helps them … leads. We pride ourselves on our cutting edge technology and dedication to delivering exceptional value to our customers. As we continue to grow, we are looking for motivated and customer focused Customer Success Managers to join our team and play a key role in driving client retention. To be considered for this role, you need at least … years of experience within a client facing role such as Account Management or Customer Success. In this role, you will be: Building & maintaining strong client relationships with a portfolio of customers. Hosting online meetings with various stakeholders to review progress of their desired outcomes. Identifying, qualifying, and providing support and assistance to resolve issues including working with internal departments More ❯

role. You will manage the full sales cycle from prospecting and qualification through to contract closure. Critically, you will then be responsible for expert account management to ensure client retention, growth, and recurring revenue. You will work closely with the Managing Director and Marketing team to set and execute the sales strategy. Day-to-day: Lead the full More ❯

already work with great brands - Coty, Mars, Diageo, Unilver etc They have a really strong value proposition to sell - you have something people want and helps them Strong client retention 100+ team hitting >15m in revenue, they are going places! Working with 1000s of retailers around the globe The Role This role you'll be focused on managing More ❯

systems run seamlessly, driving measurable impact, operational reliability, and continuous improvement across thousands of devices. The Role As Technical Account Manager Lead , you’ll sit at the intersection of customer success, analytics, and engineering , ensuring every client deployment performs at its best. You’ll act as the technical bridge between customers, product, and ML engineering , leading post-install optimisation … investigating data-driven performance issues, and scaling best practices across a growing customer base. You’ll also manage 1 x Technical Account Manager , shaping how enterprise customers experience technical partnership in a fast-growing AI business. What You’ll Be Doing Own end-to-end technical relationships with major enterprise retailers across multiple regions. Act as the post-install … etc Partner cross-functionally with Engineering, Product, and Solutions teams to prioritise enhancements and retraining. Build playbooks and scalable processes for deployment, monitoring, and optimisation. Foster a data-driven, customer-first culture across the technical account management function. What Success Looks Like High customer retention and expansion across global accounts. Edge AI systems running at peak More ❯

systems run seamlessly, driving measurable impact, operational reliability, and continuous improvement across thousands of devices. The Role As Technical Account Manager Lead , you’ll sit at the intersection of customer success, analytics, and engineering , ensuring every client deployment performs at its best. You’ll act as the technical bridge between customers, product, and ML engineering , leading post-install optimisation … investigating data-driven performance issues, and scaling best practices across a growing customer base. You’ll also manage 1 x Technical Account Manager , shaping how enterprise customers experience technical partnership in a fast-growing AI business. What You’ll Be Doing Own end-to-end technical relationships with major enterprise retailers across multiple regions. Act as the post-install … etc Partner cross-functionally with Engineering, Product, and Solutions teams to prioritise enhancements and retraining. Build playbooks and scalable processes for deployment, monitoring, and optimisation. Foster a data-driven, customer-first culture across the technical account management function. What Success Looks Like High customer retention and expansion across global accounts. Edge AI systems running at peak More ❯

Senior Strategic Account Manager - MarTech Established as a leader in the MarTech space, our award-winning client enables marketers to increase campaign efficiency and profitability, ultimately driving customer retention and CRM revenue. Trusted by leading brands including Foot Locker, Fred Perry, and Hotel Chocolat, they partner with global enterprises in delivering a measurable impact. They are now … client businesses, and the wider retail market Utilise an established network to build and maintain key account relationships The Successful Candidate 10+ years experience in strategic account management or customer success of renewals experience is required Must have experience working on enterprise-level renewals Experience managing the full renewals process is essential Must be from a MarTech, eCommerce, or More ❯