51 to 75 of 144 Customer Retention Jobs in the UK

experience in freight forwarding sales, logistics solutions, or eCommerce fulfilment? Are you commercially driven, highly organised and motivated by identifying new business opportunities, developing customer relationships and converting tailored logistics solutions into long-term commercial partnerships? Our client is looking for a proactive and customer-focused Business Development … role will play a key part in driving business growth across freight forwarding, customs, fulfilment, and warehousing services by developing new sales opportunities, managing customer relationships, and supporting long-term commercial success. Working closely with Operations, Client Services, and the wider commercial team, you will help deliver tailored logistics ...

PARTECH PARTNERS is seeking a Head of Customer Success for the EMEA region. In this leadership role, you will mentor and inspire a team of Customer Success Managers to enhance customer retention and expansion. You will drive customer growth by fostering deep relationships ...

lever on workload health, consumption growth, and long-term value. This is an AI-native role. The RVP leads both the DSE team and customer engagements through AI-augmented ways of working, using AI to anticipate workload risk, scale proactive advisory, and surface insights at a depth and speed … relationships with strategic customers in the region to ensure paid support programs are positioned to serve current and future workloads on Snowflake. Accountable for Customer Satisfaction, retention, and successful post-sales delivery of paid support engagements against committed scope, SLAs, and outcomes. Lead the DSE team ...

Location London Employment Type Full time Location Type On-site Department Growth Customer Success About Us Legora is on a mission: to redefine how legal work gets done. From the very start we have been very clear about the fact that we are not building a solution for lawyers … it. Ready to join us in building the intelligent future of law? About The Role The way legal work gets done is changing - and Customer Success is at the heart of that transformation. We’re looking for an experienced, thoughtful Customer Success Manager with a demonstrated commercial record ...

they are seeking an experienced commercial leader to join the senior leadership team and take responsibility for driving revenue growth, strengthening network relationships, enhancing customer engagement, and identifying new market opportunities across the UK. This is a rare opportunity to influence strategy at Board level while playing … implementing a UK-wide commercial strategy aligned to the organisation's growth objectives. Driving revenue growth through new business acquisition, strategic partnerships, and customer retention initiatives. Building strong relationships with network members, major customers, shareholders, and key industry stakeholders. Identifying emerging market opportunities, customer requirements ...

Senior Support Engineer ready to take the next step in your career? We're looking for a Technical Support Team Lead to lead a customer-focused support function within a growing managed services provider. This role combines people leadership, customer engagement and service improvement. You'll work closely … with customers, technical teams and senior stakeholders to ensure high levels of service delivery, customer satisfaction and operational performance. What You'll Be Doing Leading, coaching and developing a technical support team Managing customer escalations and service-related challenges Driving service improvements and operational efficiency Conducting customer ...

your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Iron Mountain is seeking a dynamic Customer Success Executive to join our Commercial this role, you will be responsible for the delivery of quality services, creating customer loyalty, and retaining … provide comprehensive support across all service lines. What Youll Do (Core Responsibilities) In this role, you will: Manage Strategic Relationships: Build and maintain deep customer relationships to understand organisational goals, partnering with key decision-makers to structure partnership strategies and service level expectations. Drive Retention and Revenue ...

Join our team at Concentrix, supporting a leading telecommunications provider. As a Customer Sales Advisor, you'll manage inbound calls from customers nearing contract end dates and also handle leads from service teams. Your role focuses on retaining and enhancing customer relationships through effective questioning and upselling additional … products. Key Responsibilities: Customer Engagement & Retention: Deliver exceptional support by understanding customer needs during contract renewals and building long-term relationships. Sales & Upselling: Utilize effective questioning to identify opportunities and recommend additional products, enhancing customer experience. Lead Management: Actively contact customers using leads generated ...

solutions, managed services, infrastructure, cloud, networking, cybersecurity, or wider technology services into business customers. The role requires a consultative approach, focusing on understanding customer challenges, developing tailored solutions, and building long-term strategic relationships. This is not a high-volume product sales position. Success in the role will come … from engaging with customers, identifying business needs, and working alongside technical specialists to deliver value-driven technology solutions. The position will involve regular customer visits across Northern Ireland and therefore candidates should be comfortable managing field-based relationships and conducting face-to-face meetings. Key Responsibilities Manage and develop ...

delivering £60m worth of support over the next three years. The Role: The Head of Marketing is responsible for developing and executing Nominet’s customer marketing strategy to drive awareness, customer acquisition, retention and revenue growth for the registry business. This role ensures our domain, registry … aligned with organisational goals. You’ll lead a small high-performing team, oversee the full marketing mix, and work closely with Commercial, Product, Customer Success and Corporate Affairs teams. What You'll Be Doing: Develop and deliver a comprehensive marketing strategy aligned to business objectives, growth targets, and Nominet ...

client in the appointment of an experienced and commercially driven Global Sales Director. Our client is an award-winning technology organisation with a global customer base and a strong reputation for innovation. As part of their continued growth strategy, they are seeking a senior sales leader to lead … develop their international sales function, drive revenue growth, and strengthen strategic customer relationships across multiple markets. This is a significant leadership opportunity for an individual with a proven track record within SaaS, Cloud, UcaaS, Software, AI, Technology or related sectors. The Role The successful candidate will be responsible ...

distributed and grown through partners across all European marketplaces. Forecast and deliver on an operating plan for new partner acquisition, subscriber growth, revenue, and customer retention across the EU portfolio. Serve as the single‐threaded leader accountable for EU Fuse outcomes, representing the business to VP‐level … partner launches and sustaining campaigns. Lead the Partner Growth function to deliver data‐driven, full‐funnel marketing programmes that maximise acquisition, engagement, and retention with each partner. Build scalable marketing operations, playbooks, and automation that enable the team to support a growing portfolio of partners efficiently. Team & Organisational ...

ground up. You'll lead a small team while remaining hands-on, owning the development and execution of lifecycle programmes that directly impact customer experience, retention, and revenue. What you'll be doing Own and deliver the end-to-end CRM programme , from strategy through to execution … Lead and develop a team of 2 CRM Executives (growing to 3-4) Design and optimise customer lifecycle journeys , including: Onboarding and first purchase Patient recall and retention Repeat purchase and product journeys Build and scale multi-channel CRM campaigns across: Email SMS Direct Mail (Future channels ...

churn, working on a critical project tied to upcoming regulatory change. It is a role with clear visibility, where your ideas will directly influence customer retention and revenue outcomes. The Company They are a well-established, multi-channel media and content organisation with a large subscriber base … significant scale, they engage millions of customers across digital and traditional platforms. Their teams combine data, technology, and creative expertise to deliver compelling customer experiences. The business is continuing to invest heavily in CRM and lifecycle strategy to support long-term growth. The Role You will focus ...

expansion, the company is strengthening its leadership presence in Europe and is seeking a Country Manager UK (m/f/d) to own customer outcomes, adoption, and long-term value creation across the region. You will work in close collaboration with the global executive team and contribute directly … wants to play a key role in scaling an innovative, AI-driven platform. Your duties and responsibilities will include: Define and execute a comprehensive Customer Success strategy for the UK and Europe, fully aligned with regional growth, revenue, and expansion objectives Build, lead, and scale a high-performing, remote ...

expansion, the company is strengthening its leadership presence in Europe and is seeking a Country Manager UK (m/f/d) to own customer outcomes, adoption, and long-term value creation across the region. You will work in close collaboration with the global executive team and contribute directly … wants to play a key role in scaling an innovative, AI-driven platform. Your duties and responsibilities will include: Define and execute a comprehensive Customer Success strategy for the UK and Europe, fully aligned with regional growth, revenue, and expansion objectives Build, lead, and scale a high-performing, remote ...

partnerships and growing existing client accounts across a range of sectors. Working closely with the Head of Commercial and cross-functional teams including Marketing, Customer Success and Product, you will take ownership of the sales pipeline, identify new revenue opportunities and help shape the company's commercial growth strategy. … sales professional who thrives on winning business, building relationships and exceeding targets. Key Responsibilities for a Sales Manager: Drive new business revenue while supporting customer retention and account growth. Develop and manage opportunities across both new and existing clients. Build strong relationships with prospects, customers and strategic ...

drives decision making within a fast-growing, digital-first business. As a Senior Data Analyst, you will turn complex questions into clear insights, influencing customer strategy, product performance, and commercial outcomes. The Company They are a scaling, product-led organisation operating in a highly data-driven environment. With strong … capabilities, providing a strong platform for impact and progression. They promote an inclusive culture where different perspectives are valued and supported. The Role Analyse customer behaviour, retention, churn, and lifecycle performance to drive business insight Partner with Growth, Product, and Commercial teams to support strategic decision making ...

rapid sustainable growth, statutory compliance and governance, the management and development of staff, (operational, sales, contract support and management), the continual development of our customer base and full operational responsibility for the BU. Lead company and statutory Health, Safety and Quality compliance and standards. Provide leadership for direct reports … displayed at all times. Drive sustainable profitable growth in line with business goals and objectives aligned to near and long term strategic plans. Deliver customer retention and win new business. Own talent management from people development through to succession planning for accounts. Actively participate in the development ...

meet the clients needs. Deliver World Class Service - Develop and maintain strong relationships with clients at all levels of their organisation and provide outstanding customer service while focusing on client retention. Provide leadership for Technical teams on events. Ensure that all the necessary HSE documentations including but not limited ...

identify their requirements and needs Drive feedback and bring insights from client and internal meetings to close deals, scale the company, and improve client retention Provide accurate sales forecasting, generate pipeline, and maintain high Salesforce hygiene Navigate complex accounts, building internal champions, selling to the C-suite Build ...

Account Manager (SaaS) Glasgow, Hybrid Up to £35,000 + Bonus + Benefits Are you currently managing customer relationships within a SaaS, technology, or wider B2B business and looking for a role where you can genuinely influence customer success and account growth? We are recruiting on behalf … portfolio of customers, building strong relationships, driving product adoption, conducting regular business reviews and identifying opportunities to expand accounts. You will work closely with Customer Success, Support, Projects and Sales teams to ensure customers achieve maximum value from the platform while uncovering growth opportunities. Manage and grow a portfolio ...

side buyer at a bank or fintech can immediately understand why it matters to them. You’ve built a prioritized backlog grounded in deep customer insight that the engineering team can confidently act on within the platform's architecture. What you will be doing Lead the definition of Flow … features, workflows, and data requirements — from customer discovery through to prioritization and post‐launch measurement. Spend significant time with existing customers, prospects, and partners to develop a deep understanding of the jobs to be done in payment authorization across different verticals. Articulate clear, well‐reasoned requirements for Flow within ...

services. Adoption of AI‐enabled capabilities across key markets. Simplification and modernisation of the technology ecosystem. Improvement in profitability and operating efficiency. Increased client retention, expansion and value creation. Delivery of strategic transformation milestones. Reward A highly competitive executive compensation package is offered and will be commensurate with ...

quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. As Head of Customer Success, International at Anthropic, you'll build and lead our Customer Success function across EMEA and APAC, scaling a team of managers and CSMs … outside the US, hire and develop a multi‐region team of managers, and partner closely with your US counterparts to deliver a globally consistent customer experience while thoughtfully localising where it matters. You'll work hand‐in‐hand with our global GTM, Product, and Engineering leaders to shape ...