51 to 75 of 185 Customer Retention Jobs in the UK

Chain or Ports) Location : Dover Salary: c. 52,000 Hours : Monday to Friday, 37.5 hours per week The role: We are seeking a proactive, customer-focused Business Development Manager to join our client's growing team. The role will support the development of general cargo services and play … responsibilities as the Business Development Manager would be: Manage daily interactions with general cargo customers, ensuring high levels of service and timely responses Support customer onboarding and align operational requirements across internal teams. Maintain regular engagement to identify service improvements and upsell opportunities Produce and maintain account management plans. ...

commercial governance are essential to our success. This role sits at the heart of that foundation. Description As a Contract Administrator within our Customer Services department, you will play a key role in protecting revenue, ensuring contractual accuracy, and enabling smooth client renewals across a diverse and growing client … while knowing when to escalate appropriately. This is not a passive administration role it is a trusted operational position with real impact on client retention, margin protection, and business scalability. Key Responsibilities Contract & Renewal Ownership (c. 40%) Own contract renewal dates end-to-end, ensuring renewals are identified ...

Points Customer Success Manager position Leading Hospitality Tech Software Platform Salary circa £50K + 10% Bonus + Future Equity Options Strong UK growth and looking to scale function ASAP Hybrid Role based in London About The Company Scale Up – Hospitality Software working with hospitality groups, multi-site operators … market – Offer a genuine solution to a real-time issue! Hybrid working Huge growth planned for this year and beyond! About the Role Customer Success Manager Role Developing strategies to increase customer retention and satisfaction as well as supporting with onboarding Collaborating with the sales team ...

grow their investments and wealth. With a flagship savings proposition already holding significant balances and serving as a core driver of long-term customer relationships, the business is entering a pivotal scale-up phase. This is an opportunity to shape products that directly influence commercial growth, customer retention … take ownership of a high-impact product area at the centre of the business’s long-term growth strategy, balancing innovation, commercial performance and customer outcomes. Role Highlights Own and evolve the roadmap for a core savings proposition with significant commercial importance Lead end-to-end delivery, from discovery ...

Payments division of Corpay.The UKVP team influences the experience of thousands of customers directly, driving product excellence through data-driven insights, competitor analysis, and customer feedback. The team manages fuel card products across Allstar, Keyfuels and The Fuel Card Company, supporting 84% of the top 100 fleets … UK.The purpose of this role is to own and evolve our core fuel product proposition, driving commercial performance, customer value, and market competitiveness. As a Senior Product Manager, you will combine deep market understanding, customer insight, and commercial acumen to help transition our product from a fuel card ...

Location London Employment Type Full time Location Type On-site Department Growth Customer Success About Us Legora is on a mission: to redefine how legal work gets done. From the very start we have been very clear about the fact that we are not building a solution for lawyers … it. Ready to join us in building the intelligent future of law? About The Role The way legal work gets done is changing - and Customer Success is at the heart of that transformation. We’re looking for an experienced, thoughtful Customer Success Manager with a demonstrated commercial record ...

development and iteration of a subset of our Data product offerings by analysing data (both internal and external) to improve net new bookings, customer retention and learner retention Market Alignment: Validate our assumptions and competitor analysis in the market in partnership with Product Marketing, shaping … lake, and you know which libraries or tools are currently (or soon to be) essential for the modern data stack in a range of customer types Product or Curriculum Launch Experience: Proven experience working with a broad cross‐functional group of stakeholders to launch learning products and their ongoing ...

projects, your focus will be on driving operational excellence, improving scalability, embedding automation, and building a high-performing team capable of delivering consistently exceptional customer experiences. You'll work cross-functionally with Product, Technology, Customer Success, Sales, and Support teams to reshape how implementations are delivered and continuously … improve the customer journey. Key Responsibilities: Transformation & Operational Improvement Team Leadership Cross-Functional Collaboration What We're Looking For: Essential Experience Proven experience within a similar position in a SaaS environment A strong track record of leading successful implementation, onboarding, or operational transformation programmes Experience leading and developing teams ...

products, proactively scoping new UK releases to grow bookings and influencing cross-organisational decisions on how to maintain and improve programme retention and quality as we scale. Given the pace of change in the wider policy sector, you will serve as an important internal voice … development and iteration of a sub set of our AI product offerings by analysing data (both internal and external) to improve net new bookings, customer retention and learner retention Market Alignment: Validate our assumptions and competitor analysis in the market in partnership with Product Marketing ...

growing and looking to hire a Product Support Engineer who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity. Claroty is a global leader in cyber-physical systems (CPS) protection, dedicated to securing the critical infrastructure that keeps the world running. We’re a fast … platform. You will work hands-on to investigate and resolve complex technical issues in mission-critical environments, partnering closely with R&D, Product, and Customer Success teams. This role requires strong analytical thinking, ownership mentality, and the ability to build lasting customer relationships while operating in high-impact ...

department on a journey of transformational change. The Role You will lead and support our team of Implementation Consultants to deliver an exceptional onboarding customer experience, ensuring that customers are supported through a seamless onboarding journey Key Responsibilities • Lead, coach, and develop a team of implementation specialists • Set performance … clients during implementations • Build strong relationships with clients and internal teams (e.g., sales, product, support) • Manage expectations and ensure clear communication throughout projects • Maximise customer retention through ongoing service delivery • Develop and optimise implementation processes, tools, and methodologies • Drive efficiency, scalability, and consistency across projects • Monitor KPIs ...

delivering £60m worth of support over the next three years. The Role: The Head of Marketing is responsible for developing and executing Nominet’s customer marketing strategy to drive awareness, customer acquisition, retention and revenue growth for the registry business. This role ensures our domain, registry … aligned with organisational goals. You’ll lead a small high-performing team, oversee the full marketing mix, and work closely with Commercial, Product, Customer Success and Corporate Affairs teams. What You'll Be Doing: Develop and deliver a comprehensive marketing strategy aligned to business objectives, growth targets, and Nominet ...

Field Services & Installations sets operational direction for field services, governs performance management, and serves as the executive escalation owner for all field service–related customer, operational, and technical issues. The role provides leadership across a geographically distributed organization, and working with the Field Services Center of Excellence, establishes standard … operations.* Service Performance & Continuous Improvement — Work with the regional Service Delivery Management teams, to drive compliance and alignment with global KPI regimes including CSAT, customer retention, MTTR, MTBF, cost per service ticket, rework rates, safety performance, audit compliance, and technician productivity. Drive root cause analysis and corrective ...

Responsibilities • Define and lead pricing and monetisation strategy across multiple revenue streams • Develop scalable pricing frameworks, packaging models and commercial structures aligned to customer value and business objectives • Support the transition towards modern recurring revenue and SaaS-aligned commercial models • Build governance processes that improve pricing consistency, commercial visibility … margin performance • Partner closely with Product, Finance and Commercial teams to ensure pricing strategy supports growth and customer retention objectives • Analyse pricing performance, customer behaviour and market trends to identify optimisation opportunities • Deliver pricing insights, reporting and recommendations to senior leadership • Drive improvements in pricing operations ...

within established accounts and driving long-term value. Key Responsibilities Manage and grow a portfolio of insurance sector accounts, driving revenue expansion and client retention Identify and develop upsell and cross-sell opportunities within existing clients Build and maintain strong, senior-level relationships across client organisations Collaborate with ...

have the perfect opportunity for you! They work across both B2B and B2C sectors, delivering innovative products and services to a diverse customer base. They are focused on driving growth through creative and data-driven marketing strategies across multiple brands and markets. You will be working across two distinct … optimal performance, functionality, and SEO Email Marketing & CRM: Create and deploy email marketing campaigns using platforms such as HubSpot, Klaviyo, or Salesforce Manage automated customer journeys and analyse campaign performance Content & Asset Development: Develop content strategies that support lead generation and customer retention Create engaging digital ...

have the perfect opportunity for you! They work across both B2B and B2C sectors, delivering innovative products and services to a diverse customer base. They are focused on driving growth through creative and data-driven marketing strategies across multiple brands and markets. You will be working across two distinct … optimal performance, functionality, and SEO Email Marketing & CRM: Create and deploy email marketing campaigns using platforms such as HubSpot, Klaviyo, or Salesforce Manage automated customer journeys and analyse campaign performance Content & Asset Development: Develop content strategies that support lead generation and customer retention Create engaging digital ...

insights that accelerate growth and optimize the performance of the website and product offerings. This role partners deeply with our Product teams to understand customer behavior, pain points and optimisation opportunities, enabling prioritisation of the most impactful enhancements for our customers, and driving the experimentation programme to measure … analysis, experimentation, and product data science Define and evolve a global product measurement strategy, ensuring key metrics align product development with business growth and customer retention Build and maintain a unified behavioral analytics framework to map the customer journey—from first website interaction to product adoption ...

tech business transforming how owners stay connected to their pets. Since launching in recent years, the company has scaled rapidly, building a global customer base across multiple markets, with further international expansion planned in 2026. With a strong subscription-led model, they are now looking to bring … work with large, complex datasets to generate insight, improve decision-making, and drive commercial performance. A key focus will be optimising recurring revenue, improving customer retention, and enhancing subscription billing processes. Key Responsibilities Build reports and dashboards to track KPIs and performance Turn complex datasets into actionable ...

expansion, the company is strengthening its leadership presence in Europe and is seeking a Country Manager UK (m/f/d) to own customer outcomes, adoption, and long-term value creation across the region. You will work in close collaboration with the global executive team and contribute directly … wants to play a key role in scaling an innovative, AI-driven platform. Your duties and responsibilities will include: Define and execute a comprehensive Customer Success strategy for the UK and Europe, fully aligned with regional growth, revenue, and expansion objectives Build, lead, and scale a high-performing, remote ...

expansion, the company is strengthening its leadership presence in Europe and is seeking a Country Manager UK (m/f/d) to own customer outcomes, adoption, and long-term value creation across the region. You will work in close collaboration with the global executive team and contribute directly … wants to play a key role in scaling an innovative, AI-driven platform. Your duties and responsibilities will include: Define and execute a comprehensive Customer Success strategy for the UK and Europe, fully aligned with regional growth, revenue, and expansion objectives Build, lead, and scale a high-performing, remote ...

Serve as a trusted advisor to key customers by building strong relationships and gaining a deep understanding of their business objectives. Lead structured customer review meetings to ensure clients are maximising the value of the platform. Identify and drive upsell and cross-sell opportunities through proactive account planning … engagement. Manage renewals and reduce churn risk by identifying issues early and ensuring customer concerns are resolved effectively. About You 3+ years of experience in SaaS Account Management or Customer Success roles. Demonstrated success in managing strategic accounts, improving customer retention, and driving revenue growth. ...

tech data and precise fintech requirements. The team is responsible for building frictionless payment solutions for our users, operating incentive programs to increase customer retention, and managing internal systems that power the billing pipelines. Operating across multiple functional areas, the team bridges engineering with customer experience … this role if you: Focus on outcomes : You don’t claim victory at code completion; you measure success by positive business results and customer adoption. Operate with autonomy : You are comfortable taking high-level priorities and turning them into actionable, well-defined technical roadmaps without constant supervision. Bridge ...

projects to help unblock key product decisions, ranging from sizing the opportunity in new markets to measuring the incremental value of accounting integrations on customer retention and usage. What You’ll Bring Technical Skills: 3+ years of experience in analytical roles with strong data analysis skills. Expert … Airflow. Familiarity with leveraging AI tools to improve workflows and analytical outcomes. Analytical Thinking: Experience with at least one of: funnel analysis, customer segmentation/cohort analysis, or metrics decomposition. Structuring problems before diving into data and knowing how to find the signal in the noise. Ownership: Ability ...

impact on a company that needs your expertise. Your New Role. Responsible for analysing marketing performance data to help a business improve lead generation, customer engagement, campaign effectiveness, and overall commercial performance. Here are the main responsibilities typically involved: Analyse marketing campaign performance across digital channels such as email … social media, PPC, SEO, and websites. Interpret large volumes of customer and sales data to identify trends, opportunities, and areas for improvement. Produce regular reports, dashboards, and KPI analysis for senior management and sales teams. Measure ROI and effectiveness of marketing activity and recommend improvements based on data insights. ...