51 to 75 of 167 Customer Retention Jobs in the UK

would like to work with an apprentice eager to help shape and embed new business processes which support all our users in their customer journey whether they’re on a mission to get more active, be healthier or attain high-performance competition standards You’ll be involved … work and be given latitude for your coursework to choose projects where business processes can be implemented or improved At the core of a customer service business is marketing, how we add value to our users, and how we capture more value from their continued patronage. Much ...

energy, intentional and experienced executive to become our new VP of Account Management. This is a key leadership position responsible for delivering revenue growth, customer retention, and overall customer satisfaction. The role manages a team in the UK and North America and works in close parallel … coaching, and performance feedback. Revenue Growth: Develop and execute strategies to expand revenue and identify new business opportunities within existing customer accounts. Client Retention: Build and maintain strong relationships with key clients, ensuring high levels of satisfaction and retention. Account Management Strategy: Develop and implement account management ...

Customer Success Manager Location: Gloucestershire, Herefordshire & Worcestershire (Hybrid with customer visits) Salary: Up to £45,000 + benefits Build relationships. Add value. Help customers grow. We're looking for a Customer Success Manager to join a growing Managed Service Provider supporting organisations across Gloucestershire, Herefordshire and Worcestershire. … additional IT, Cyber Security or Software solutions could improve efficiency, security or business performance. Coordinate with technical and project teams to ensure a seamless customer experience. Proactively manage customer satisfaction, service improvement plans and retention. Act as the voice of the customer internally, ensuring issues are resolved ...

sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business … Summary The Executive Director, Program Management leads the end-to-end delivery strategy and execution for Comcast Business’ most complex, high-value enterprise customer programs. This role is accountable for ensuring seamless implementation of multi-site, multi-product solutions across connectivity, advanced networking, cybersecurity, and managed services portfolios—delivering ...

Product Manager - Loyalty - Retail Sector My global retail client is looking for an experienced Product Manager to sit within their Customer & Loyalty function . You will be focused on customer retention, loyalty, and lifetime value by improving how customer data is captured, connected, and activated … across our client's ecosystem. You will do this by driving the technology, data, and product capabilities that create personalised and engaging customer experiences across digital and in-real-life touchpoints. In order to separate yourself from a generic product manager our client ids looking for a candidate ...

lead Cloudinary’s worldwide Support organization and help redefine how technical support creates value for customers and the business. Reporting to the Chief Customer Officer, you will own the strategy, operating model, and performance of a global, follow-the-sun support organization. Beyond delivering operational excellence, you will modernize … Support through AI, automation, knowledge management, and data-driven insights—transforming Support from a reactive service into a strategic customer intelligence function. As a member of the Customer Success leadership team, you will serve as the voice of the customer, partnering closely with Engineering, Product, Customer ...

+ Holidays + Pension + Other Benefits Are you an organised and commercially minded sales support professional with experience in telecoms, IT or customer service? Do you enjoy managing customer enquiries, preparing quotations and coordinating orders through to completion? This is an excellent opportunity to join a leading … lifecycle across mission and business-critical network solutions. In this role, you will act as the first point of contact for day-to-day customer enquiries. You'll work closely with procurement, operations, finance and engineering teams to obtain pricing, coordinate order fulfilment and ensure customers receive an excellent ...

commercially minded Head of Marketing to lead the development of a scalable, measurable marketing engine that drives mid‐market and enterprise pipeline growth, supports customer expansion and retention, and drives revenue operations, reporting, and attribution. This is a hands‐on role for a senior B2B marketer … optimise a diversified channel mix across inbound, outbound support, partnerships, and campaigns, prioritising scalable, cost‐effective pipeline generation aligned with target payback periods Customer Expansion & Retention Own marketing’s contribution to Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and churn reduction Support ...

across the UK Ministry of Defence (MOD), NATO, prime defence contractors and international defence organisations. The role is focused on developing long-term strategic customer relationships, winning profitable contracts and supporting sustainable business growth while ensuring full compliance with defence procurement regulations and security requirements. The successful candidate will … business leads. Develop annual sales and growth plans. Build and maintain a robust opportunity pipeline Monitor market trends, defence spending and procurement programmes. Customer Relationship Management Develop strategic relationships with: UK Ministry of Defence Defence Equipment & Support (DE&S) Defence Infrastructure Organisation (DIO) Prime Contractors Tier 1 and Tier ...

based in Devizes and works closely with customers across multiple industries, delivering high-quality, sustainable PCB solutions. They pride themselves on technical expertise, customer focus, and environmental responsibility. The BDM will be required to drive sales growth and market share for the UK division by developing new business opportunities … customers in target sectors. - Develop strategic account plans and deliver against revenue and margin targets. - Prepare accurate forecasts and contribute to UK growth strategy. Customer Relationship Management: - Act as the primary contact for customers, ensuring exceptional service - Understand customer needs and provide tailored PCB solutions. - Negotiate pricing, contracts ...

Role: Customer Retentions Advisor Location: Altrincham (fully office based) Hours: Mon-Fri between 8am-6pm & Sat 9am-5.30pm (1 in 4) Salary: 26,228 OTE 40,000 + benefits This is an exciting opportunity for an experienced Customer Retentions Advisor to join my client on a permanent basis … their team is growing. Fully office working at their Altrincham office. Do you have proven experience in a customer-facing, sales or retention role? Can you handle high volumes of inbound/outbound calls? Have you proactively contacted existing customers to ensure continuing customer satisfaction ...

years experience in an IT MSP or IT/Telecoms VAR at Account Director level. Working with your colleagues in specialist roles such as Customer Experience, Customer Success, and Product/Solution Sales Specialists, you will achieve this by: Helping customers understand, invest in and unlock the value … long-term goals, along with clearly defined steps to reach them. Proactively establishing professional and productive relationships with all relevant stakeholders in each Customer account. Assessing, clarifying, and validating customer requirements, needs, and goals on a consistent basis. Speaking with customer stakeholders on a regular basis ...

+ Quarterly Bonus + Profit Share + Outstanding Benefits Are you an experienced Account Manager who enjoys building long-term customer relationships, developing existing accounts and identifying opportunities for growth? We're partnering with a highly respected global manufacturing and technology business to recruit an Account Manager to join … Share incentive scheme, Cycle to Work scheme, Employee discount platform, Long service awards The Opportunity You'll take ownership of an established portfolio of customer accounts, ensuring they receive outstanding service while identifying opportunities to develop and grow existing business. This is a relationship-led role where ...

Customer Service Executive, you will be the first point of contact for B2B customers, ensuring a seamless experience across enquiries, orders, and ongoing account support. This is a varied role blending customer service, coordination, and relationship management. Client Details Our client is a highly respected yet low-profile … telecoms provider based in Reading, specialising in tailored connectivity and communication solutions for SMEs and regional enterprises. Known for their consultative approach and strong customer retention, they operate in a busy and fast-moving environment where service quality is critical to their continued success. Description Key responsibilities ...

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions … across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including ...

throughout their journey with us. You'll lead an experienced CRM team, own the CRM roadmap and work closely with Product, Data, Engineering and Customer Success to deliver high-impact campaigns that drive engagement, activation and retention. You'll also play a key role in delivering our FY27 priorities … Oversee the planning, execution and optimisation of CRM activity, maintaining high standards of campaign delivery, governance and reporting. Partner with Product, Engineering, Data and Customer Success teams to enhance the customer experience and deliver cross-functional initiatives. Drive improvements in candidate engagement, activation and retention through ...

Head of Sales & Customer Growth Central London £55,000 - £65,000 Basic + Uncapped Commission + Travel Expenses About Veritas Veritas is a growing technology solutions provider delivering Managed IT Services, Cyber Security, Telecoms, Managed Print, Document Solutions and Business Automation to organisations across the UK. We're looking … experienced Head of Sales & Customer Growth to lead our commercial function, develop our sales team and drive sustainable revenue growth across both new and existing customers. Reporting directly to the Directors, this is a key leadership role with the opportunity to influence business strategy, shape the sales function ...

customers across all sales channels, including physical stores, online shops, and mobile. The platform helps multi-channel retailers and charities manage operations, improve customer experience, and drive revenue by providing tools for inventory management, customer relationship management (CRM), promotions, and loyalty programs. At Cybertill, our Sales team sits … customers unlock greater efficiency, insight, and impact through our market-leading retail and donation management platforms. You’ll be joining a collaborative, ambitious, and customer-focused commercial team that works closely with Marketing, Product, and Customer Success to deliver measurable value and long-term partnerships. We take pride ...

commercial leadership role responsible for managing and developing a regional organization of Client Partners and Performance Managers, while driving revenue growth, deepening executive-level customer relationships, and shaping Unity’s go-to-market approach across EMEA.As the senior leader for a portfolio of Unity’s most important mobile gaming … Lead and develop a regional team of Client Partners and Performance Managers across EMEA, building a high-performance culture grounded in accountability, collaboration, and customer impact.* Own regional commercial performance across a portfolio of strategic accounts, with responsibility for revenue growth, customer retention, and business expansion ...

leading EdTech companies as they continue to expand across the Higher Education sector. With an enviable reputation, an exceptional customer retention rate and ambitious growth plans, they're looking to appoint an experienced Key Account Manager to develop strategic relationships with universities across the UK. This … team, you'll manage a portfolio of Higher Education customers, taking ownership once new clients have successfully completed implementation. You'll work closely with Customer Success, BD and Product teams to ensure customers continue to achieve their objectives whilst proactively identifying opportunities to strengthen relationships and expand account value. ...

leading EdTech companies as they continue to expand across the Higher Education sector. With an enviable reputation, an exceptional customer retention rate and ambitious growth plans, they're looking to appoint an experienced Key Account Manager to develop strategic relationships with universities across the UK. This … team, you'll manage a portfolio of Higher Education customers, taking ownership once new clients have successfully completed implementation. You'll work closely with Customer Success, BD and Product teams to ensure customers continue to achieve their objectives whilst proactively identifying opportunities to strengthen relationships and expand account value. ...

leading EdTech companies as they continue to expand across the Higher Education sector. With an enviable reputation, an exceptional customer retention rate and ambitious growth plans, they're looking to appoint an experienced Key Account Manager to develop strategic relationships with universities across the UK. This … team, you'll manage a portfolio of Higher Education customers, taking ownership once new clients have successfully completed implementation. You'll work closely with Customer Success, BD and Product teams to ensure customers continue to achieve their objectives whilst proactively identifying opportunities to strengthen relationships and expand account value. ...

opportunity development, commercial ownership, and delivery oversight. The role requires strong collaboration across multidisciplinary teams and a focus on delivering outcomes that meet both customer needs and business objectives. This position engages with senior stakeholders across government and industry and requires the ability to build trusted, long-term relationships … complex environments. Strategic Account Leadership Position DXC solutions to support strategic customer priorities Develop and manage a high-quality pipeline of opportunities Drive business growth within existing accounts and identify new opportunities Commercial & Financial Ownership Own revenue performance, sales targets, and margin outcomes Maintain accountability for financial performance, including ...

partner relationships, while positioning the business as a market leader in digital protection solutions. The VP of Sales & Marketing will also lead our Customer Success tea as a core strategic function focused on driving long-term customer loyalty, retention, and revenue growth. The successful candidate will … performance reporting. Marketing Leadership Oversee the planning, development, and execution of marketing campaigns across digital and traditional channels, ensuring they are grounded in customer and market insight. Utilise data-driven marketing and digital techniques to grow brand presence, generate qualified leads, and drive client engagement. Work closely with product ...

This is a strategic leadership opportunity for a commercially focused sales leader who has successfully built, developed and scaled sales teams within fast-paced, customer-centric environments. The successful candidate will be responsible for driving revenue growth, developing market strategy, and leading a national field-based sales team whilst … senior leadership and cross-functional teams to align commercial objectives with wider business goals Building strong relationships with executive-level stakeholders across a diverse customer base Providing market and customer insight to support strategic decision-making, product development and customer retention initiatives About YouWe ...