51 to 75 of 99 Customer Retention Jobs in the UK

Role: We are seeking a detail-oriented and customer-focused individual to join our team as a Quality Assurance and Complaints Handling Specialist. In this role, you will be responsible for ensuring the quality and efficiency of the Operations Centre while effectively handling customer complaints and feedback. … implement quality assurance protocols and performance metrics to assess the Centre performance and identify areas for improvement. Conduct regular audits of Centre processes and customer interactions to identify gaps and develop strategies for enhancement. Handle escalated customer complaints and provide timely and effective resolution, ensuring customer satisfaction ...

KPIs. The Internal Sales Associate will create an additional revenue stream for the business and create opportunities to promote the compnaies product offering. Customer information will be provided; however, an amount of prospecting will be required. My client is one of the UKs top independent suppliers of office services … whilst providing them with market-leading quality, service and reliability. It is a company that looks to build every department on the principles of customer care. Internal Sales Executive Key Responsibilities Communicating with customers to understand their needs and requirements and identify sales opportunities. Calling customers and pitching proposed ...

KPIs. The Internal Sales Associate will create an additional revenue stream for the business and create opportunities to promote the compnaies product offering. Customer information will be provided; however, an amount of prospecting will be required. My client is one of the UKs top independent suppliers of office services … whilst providing them with market-leading quality, service and reliability. It is a company that looks to build every department on the principles of customer care. Internal Sales Executive Key Responsibilities Communicating with customers to understand their needs and requirements and identify sales opportunities. Calling customers and pitching proposed ...

strategies that provide the greatest opportunities to drive revenue. Responsibilities Provide general sales support (needs analysis, data review, and product demonstrations) Serve as the customer advocate and liaison for product management and development Prepare periodic forecasts and progress updates toward sales goals Qualifications Bachelor's degree or equivalent experience ...

strategies that provide the greatest opportunities to drive revenue. Responsibilities Provide general sales support (needs analysis, data review, and product demonstrations) Serve as the customer advocate and liaison for product management and development Prepare periodic forecasts and progress updates toward sales goals Qualifications Bachelor's degree or equivalent experience ...

have direct and visible impact. You'll be working with a business that delivers technically complex, high-quality projects while valuing sustainable growth, client retention, and long-term relationships over turnover for turnover's sake. ...

extremely well established company. The Role: Drive new sales opportunities in your designated area Act as the main point of contact, ensuring customer satisfaction and retention. keep accurate records of leads, opportunities, and sales activity. The Person: Sales experience within FMCG Norfolk based Driving license Reference Number : BBBH22678 ...

extremely well established company. The Role: Drive new sales opportunities in your designated area Act as the main point of contact, ensuring customer satisfaction and retention. keep accurate records of leads, opportunities, and sales activity. The Person: Sales experience within FMCG Hampshire based Driving license Reference Number : BBBH22678 ...

clients and internal stakeholders. Deliver regular MBR & QBR account reviews, performance reports, and presentations (PowerPoint/dashboard-driven) to demonstrate value and progress. New customer acquisition responsibility, existing customer expansion and retention. Maintain precise reporting and documentation within the CRM, ensuring audit-ready records and accurate products, revenue … Support technical and service teams with issue resolution, escalating where necessary and maintaining full ownership of client satisfaction. Price, order and ensure delivery of customer required hardware, software, SaaS and licenses etc for BAU work and special projects Identify upsell, cross-sell, and renewal opportunities within existing accounts ...

clients and internal stakeholders. Deliver regular MBR & QBR account reviews, performance reports, and presentations (PowerPoint/dashboard-driven) to demonstrate value and progress. New customer acquisition responsibility, existing customer expansion and retention. Maintain precise reporting and documentation within the CRM, ensuring audit-ready records and accurate products, revenue … Support technical and service teams with issue resolution, escalating where necessary and maintaining full ownership of client satisfaction. Price, order and ensure delivery of customer required hardware, software, SaaS and licenses etc for BAU work and special projects Identify upsell, cross-sell, and renewal opportunities within existing accounts ...

relationships with key business client. This is a fantastic opportunity to join a forward-thinking organisation that has recently restructured its operations and customer support functions to enhance client experience and long-term success. In this role, youll take ownership of a portfolio of corporate clients, managing the full … customer lifecycle from post-sale onboarding through to long-term relationship development. Youll play a key role in ensuring clients receive measurable value from their investment, while identifying opportunities for growth, optimisation, and deeper engagement. Key Responsibilities Client Onboarding & Implementation Lead the end-to-end onboarding process ...

Customer Success Manager - London 2 days on-site - £50,000- £60,000 as a base + bonus - reporting to the CEO We are working closely with a digital engineering and consultancy firm who help businesses design, build, and scale transformative technology solutions. Their teams work across web, mobile, data … automation, delivering end-to-end platforms for clients across financial services, retail, and technology sectors. They are looking to hire their first Customer Success Manager into their business to then build out a team in the future. Key Responsibilities Act as the primary point of contact ...

Account Manager UK Global Knowledge Skillsoft is expanding its high velocity sales impact across SMB and dormant enterprise segments and is seeking a driven, customer-focused SMB & Nurture Account Executive to accelerate growth. This digital-led, high-volume sales role is responsible for managing a broad portfolio of small … structured outreach, targeted nurture, and consistent inbound/outbound engagement. Meet and exceed pipeline and quota targets across net-new, reactivation, and upsell opportunities. Customer Engagement & Retention: Execute a digital-first engagement model (email, phone, LinkedIn, automated plays) to quickly build rapport, understand customer needs ...

intuitive, accessible, and enjoyable to use. Maybe that’s why our product is so globally beloved. The Growth team is dedicated to driving new customer acquisition and expanding our user base. A highly-analytical and data-informed team, we work closely with cross-functional partners to design and implement … define hypotheses, design experiments, and measure impact on growth metrics Translate data insights and user feedback into thoughtful, intuitive design solutions that help drive customer growth, product usage, and revenue Apply your understanding of SaaS growth concepts, including customer acquisition, activation, retention, and monetization to your ...

ready to make a real impact in the B2B SaaS space? We're on the lookout for an innovative Senior Campaign Manager to drive customer acquisition, retention, and revenue growth across the UK, Ireland, and international markets. This is your chance to take the lead in shaping … property or asset management. ·Hands-on experience with Google Ads, LinkedIn, and other digital paid campaigns. ·Strong knowledge of marketing automation, SEO, CRO, and customer journey optimisation. ·Data-driven mindset with expertise in analytics platforms. ·A creative problem-solver who thrives in a fast-paced, collaborative environment. *Rates depend ...

trusted advisor status through deep understanding of client needs and challenges. Oversee client onboarding processes to ensure smooth transition and high satisfaction. Design client retention plans and develop long-term partnership structures. Revenue & Target Management Own revenue targets, forecasting, and commercial sales pipeline planning. Monitor performance data … commitment to quality and service excellence. Key Performance Indicators (KPIs) Annual revenue and profitability targets Number and value of new strategic accounts acquired Client retention and expansion metrics Ddesireable exp of input into Bids & Tenders Contribution to team development and mentorship What We Offer Competitive salary with senior ...

JRRL are partnering with a growing law firm in Bromley to recruit a Marketing and Business Development Manager . This is a strategic leadership role focused on driving sustainable profitability through innovative marketing initiatives, client ...

responsible for supporting engagements with new prospects as well as existing customers that look to expand their footprint. Measures of success include new customer acquisition rates, retention, up-selling, and contribution to overall sales team and business success. The work you’ll do: Lead and define … bridge between our product & engineering teams within Celonis with the clients teams to provide the best technical services for our clients Assess our customer installed base IT landscape maturity for the region Participate in pre-Sales and post-Sales phases, engaging with customer Architecture and security teams Coach ...

Customer Success Manager (SaaS) Birmingham (hybrid – 1–2 days per week in the office, rest remote) Circa £35,000 base (depending on experience) + commission Private medical, life assurance, pension, electric car and cycle schemes, 25 days’ holiday + bank holidays Our client is an ambitious, rapidly growing financial … support, including online sessions and group demonstrations Gather feedback and testimonials to showcase client success and improve the service Consistently meet targets for client retention and growing existing accounts Manage your day-to-day activities and pipeline in the customer relationship management system Work with Product ...

secure continued expansion. In this role, you will represent the entire range of company products and services to assigned customers, while leading the customer account planning cycle and ensuring assigned customers’ needs and expectations are met by the company. The Account Executive - Existing Clients will be responsible for Client … Teams. Account Executive - Existing Clients are the primary contact for our most important and critical Clients and are targeted with a sales and client retention quota based on metrics around Renewal, Client Expansion and Client Satisfaction. If residing within commutable distance to one of our offices, a hybrid ...

About Reward Founded in 2001, Reward is an industry leader transforming the world of customer engagement and commerce media. Operating in 15 countries across Europe, Middle East and Asia, Reward’s cloud-based API platform integrates content, advertising, and commerce to deliver exceptional experiences for consumers resulting in increased … customer engagement, retention, and overall satisfaction. Reward’s Loyalty-tech platform is behind many award-winning bank loyalty programmes seen today from brands such as Visa, NatWest Group, Barclays, and First Abu Dhabi Bank to name a few. Reward also works with the world’s largest retailers ...

looking for a Head of Product to lead the next phase of innovation and growth. In this role, you’ll drive customer onboarding strategies, shape the future of Zilch’s Membership offering and build agentic commerce experiences powered by AI. You will lead four product squads focused on delivering … teams to turn complex problems into scalable, high-impact solutions, while owning the P&L for your portfolio to ensure every initiative drives measurable customer and business outcomes. Your Work Will Include Driving scalable customer acquisition and onboarding strategies. Developing and optimising Zilch’s Membership proposition and complementary ...

About Reward Founded in 2001, Reward is an industry leader transforming the world of customer engagement and commerce media. Operating in 15 countries across Europe, Middle East and Asia, Reward’s cloud-based API platform integrates content, advertising, and commerce to deliver exceptional experiences for consumers resulting in increased … customer engagement, retention, and overall satisfaction. Reward’s Loyalty-tech platform is behind many award-winning bank loyalty programmes seen today from brands such as Visa, NatWest Group, Barclays, and First Abu Dhabi Bank to name a few. Reward also works with the world’s largest retailers ...

heard across the organization. Act as a key escalation point for complex client issues, collaborating with cross-functional teams to provide timely resolutions. Client Retention and Growth Engage in consultative sales conversations with clients to identify growth opportunities, including global workforce expansion and additional service upsells. Leverage data … level executives and key stakeholders to align solutions with their business goals. Results-oriented with a focus on achieving sales quota, revenue & margin growth, customer satisfaction, and retention targets. Excellent communication, negotiation, and presentation skills with a consultative approach. Commercial acumen, including creation of business cases, sales ...

closely with ML engineers, data scientists and analysts to launch key new products with a global focus Defining and track success metrics related to customer engagement, retention, and financial well-being Prioritising high-impact opportunities and ruthlessly focus your squad on what matters most Translating complex data ...