51 to 75 of 196 Customer Retention Jobs in the UK

Drive customer retention and long-term success by managing the renewal lifecycle for a global SaaS leader in procurement and spend management. Professional development and career progression is very clearly defined in this organisation. The Company Cloud based procurement and spend management software, helping organisations transform … that improves efficiency, financial control and visibility of organisational spend. Cloud based platform enabling customers to modernise procurement processes through secure, scalable technology. Collaborative, customer focused culture where innovation, continuous improvement and long-term partnerships are valued. The Role Take ownership of a portfolio of existing customer contracts ...

About the Team OpenAI's GTM Partnerships team builds and scales a strategic global ecosystem of partners that accelerates customer success, enables responsible AI adoption, and drives sustainable growth in support of OpenAI's mission. We work closely with Sales, Customer Success, Product, Marketing, Operations, Legal, and Executive … Leadership to ensure our partners are aligned, enabled, and accountable for delivering meaningful customer outcomes. Our ecosystem spans global systems integrators, consulting firms, cloud providers, regional partners, managed service providers, and industry specialists that help organizations successfully deploy AI at scale. As OpenAI's enterprise business continues to grow ...

solve problems that nobody else can.Our mission is to elevate brand awareness and drive revenue growth through innovative marketing strategies that captivate audiences, foster customer loyalty and amplify the influence of our brand in the marketplace. 2) The role:We’re looking for a strategic and hands‐on Vice … channels. You’ll work closely with the executive team to translate business goals into high‐impact marketing initiatives that strengthen market position, accelerate customer acquisition, and deepen customer engagement.This is a highly visible leadership role for someone who thrives in a fast‐paced environment, combines creativity with commercial ...

Summary As a Customer Support Specialist (Ticket Analyst) at Solvace within the Customer Success team, you will be the first line of expert support for our customers across the EU and beyond. You will own the end-to-end management of support tickets, ensuring every customer query … handled promptly, accurately, and with genuine care. Working closely with the Customer Success, Account Management and Software Implementation teams, you will triage, investigate, and resolve technical and functional issues raised by customers using the Solvace platform. You will play a critical role in maintaining customer satisfaction, protecting retention ...

Customer Growth Director London | Customer Success | Reports to Chief Customer Officer Hybrid Working The Problem We're Solving A fast-growing data & CRM platform business helps companies unlock the value in their first-party data. Our Customer Growth System (CGS) turns messy data into actionable intelligence … alongside delivery, with a clean line between adoption and implementation Why This Role Matters This role directly moves net revenue retention, client retention, and adoption, and our ability to scale beyond our first vertical. You'll work closely with the Senior Leadership Team, including Technology ...

senior leadership and progressive career opportunity for an experienced Customer Solutions and Retention leader, at the heart of a fast-growing, service-led business with a genuinely high-performance culture. This is a truly commercial, client-first role where the customer experience sits at the centre … root-cause analysis and cross-team collaboration Improve onboarding, payments and scheduling processes to strengthen the end-to-end journey Build a high-performing, customer-centric team, driving a culture focused on creative problem-solving You will be an experienced Customer Solutions/Customer Experience, Client Success ...

senior leadership and progressive career opportunity for an experienced Customer Solutions and Retention leader , at the heart of a fast-growing, service-led business with a genuinely high-performance culture. This is a truly commercial, client-first role where the customer experience sits at the centre … root-cause analysis and cross-team collaboration Improve onboarding, payments and scheduling processes to strengthen the end-to-end journey Build a high-performing, customer-centric team, driving a culture focused on creative problem-solving You will be an experienced Customer Solutions/Customer Experience, Client Success ...

sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business … Summary The Executive Director, Program Management leads the end-to-end delivery strategy and execution for Comcast Business’ most complex, high-value enterprise customer programs. This role is accountable for ensuring seamless implementation of multi-site, multi-product solutions across connectivity, advanced networking, cybersecurity, and managed services portfolios—delivering ...

currently working with a client to recruit a Customer Success Specialist to join their growing team in Leeds. This is a great opportunity for someone who enjoys building strong customer relationships, delivering an excellent service experience, and playing a key role in driving retention and account … expand accounts. What you’ll be doing: Managing and building strong relationships with a portfolio of customers Running regular service reviews to understand customer needs and goals Supporting renewals and helping to drive customer retention Proactively monitoring accounts and resolving issues early Handling and resolving customer ...

This Customer Success - Support Associate role sits in Defaqto, part of the Fintel Software & Data Division. About Defaqto We are one of the UK’s most trusted providers of independent financial information, ratings and market intelligence, helping consumers, advisers and financial institutions make smarter financial decisions. We maintain … unbiased product ratings - including our industry-recognised Star Ratings - which assess product quality across insurance, banking, investments, pensions and more. Kickstart your career in Customer Success with a leading fintech brand. Role Overview This isn’t an IT helpdesk role— it's about building relationships, solving problems, and helping ...

years experience in an IT MSP or IT/Telecoms VAR at Account Director level. Working with your colleagues in specialist roles such as Customer Experience, Customer Success, and Product/Solution Sales Specialists, you will achieve this by: Helping customers understand, invest in and unlock the value … long-term goals, along with clearly defined steps to reach them. Proactively establishing professional and productive relationships with all relevant stakeholders in each Customer account. Assessing, clarifying, and validating customer requirements, needs, and goals on a consistent basis. Speaking with customer stakeholders on a regular basis ...

commercially minded Head of Marketing to lead the development of a scalable, measurable marketing engine that drives mid‐market and enterprise pipeline growth, supports customer expansion and retention, and drives revenue operations, reporting, and attribution. This is a hands‐on role for a senior B2B marketer … optimise a diversified channel mix across inbound, outbound support, partnerships, and campaigns, prioritising scalable, cost‐effective pipeline generation aligned with target payback periods Customer Expansion & Retention Own marketing’s contribution to Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and churn reduction Support ...

Customer Service Executive, you will be the first point of contact for customers, ensuring a seamless experience across enquiries, orders, and ongoing account support. This is a varied role blending customer service, coordination, and relationship management. Client Details Our client is a highly respected yet low-profile telecoms … provider based in Reading, specialising in tailored connectivity and communication solutions for SMEs and regional enterprises. Known for their consultative approach and strong customer retention, they operate in a busy and fast-moving environment where service quality is critical to their continued success. Description Key responsibilities include ...

This role is ideally suited to a commercially astute enterprise sales professional who thrives in complex environments and is motivated by delivering long-term customer value. Your Team As a senior member of our Enterprise Account Management function, you will work in close partnership with Customer Success, Consultancy … Product, Delivery, and Executive Leadership teams to drive customer outcomes and sustainable growth. You will establish and maintain executive-level relationships across your portfolio, developing a deep understanding of each customer’s strategic priorities, operational challenges, and evolving market landscape. Through a structured account management approach and regular ...

architecture, hybrid cloud operations and technology enabled business transformation. You'll work closely with ProServe Cloud Architects, Engagement Managers, and Delivery Consultants to drive customer success and business growth. As ProServe’s customer facing relationship owner you’ll be primarily focused on understanding and defining business outcomes … customers by building trust, identifying applicable AWS Professional Services offerings, and creating proposals and securing customer signoff of SOW’s. Following project launch, you will stay connected with the customer to ensure we are delivering the agreed customer business outcomes (CBO) as outlined in the SOW. Your ...

develop partner solutions, capabilities, and practices aligned to Splunk + Cisco use cases, enabling partners to deliver differentiated, repeatable offerings into their customer base. The role operates in full alignment with Partner Sales Managers (PSMs) and Partner Development Managers (PDMs), with shared accountability for partner growth and success . … output of the role is building partner‐led technical capabilities that drive measurable business outcomes, including revenue growth, services expansion, and customer retention . This also includes the creation and consistent (quarterly) evolution of Partner Intelligence (Technical Scorecards and Plans), which act as the single source ...

Dover Salary: up to 52,000 + discretionary bonus Hours : Monday to Friday, 37.5 hours per week The role: We are seeking a proactive, customer-focused Business Development Manager to join our client's growing team. The role will support the development of general cargo services and play … responsibilities as the Business Development Manager would be: Manage daily interactions with general cargo customers, ensuring high levels of service and timely responses Support customer onboarding and align operational requirements across internal teams. Maintain regular engagement to identify service improvements and upsell opportunities Produce and maintain account management plans. ...

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions … across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including ...

customers across all sales channels, including physical stores, online shops, and mobile. The platform helps multi-channel retailers and charities manage operations, improve customer experience, and drive revenue by providing tools for inventory management, customer relationship management (CRM), promotions, and loyalty programs. At Cybertill, our Sales team sits … customers unlock greater efficiency, insight, and impact through our market-leading retail and donation management platforms. You’ll be joining a collaborative, ambitious, and customer-focused commercial team that works closely with Marketing, Product, and Customer Success to deliver measurable value and long-term partnerships. We take pride ...

Summary Autel UK is seeking a results-driven Fulfilment Representative (FR) to ensure that customer contracts are not only delivered successfully but also fully realised in terms of revenue, operational performance, customer satisfaction, and long-term business value. The Fulfilment Representative (FR) is the business owner of customer … business outcomes. Working closely with Account Representatives (ARs), Solution Representatives (SRs), customers, and cross-functional delivery teams, the FR coordinates the successful execution of customer commitments throughout the project and operational lifecycle. While ARs focus on customer relationship development and business growth, and SRs lead solution strategy ...

Head of Sales & Customer Growth Central London £55,000 - £65,000 Basic + Uncapped Commission + Travel Expenses About Veritas Veritas is a growing technology solutions provider delivering Managed IT Services, Cyber Security, Telecoms, Managed Print, Document Solutions and Business Automation to organisations across the UK. We're looking … experienced Head of Sales & Customer Growth to lead our commercial function, develop our sales team and drive sustainable revenue growth across both new and existing customers. Reporting directly to the Directors, this is a key leadership role with the opportunity to influence business strategy, shape the sales function ...

leading EdTech companies as they continue to expand across the Higher Education sector. With an enviable reputation, an exceptional customer retention rate and ambitious growth plans, they're looking to appoint an experienced Key Account Manager to develop strategic relationships with universities across the UK. This … team, you'll manage a portfolio of Higher Education customers, taking ownership once new clients have successfully completed implementation. You'll work closely with Customer Success, BD and Product teams to ensure customers continue to achieve their objectives whilst proactively identifying opportunities to strengthen relationships and expand account value. ...

leading EdTech companies as they continue to expand across the Higher Education sector. With an enviable reputation, an exceptional customer retention rate and ambitious growth plans, they're looking to appoint an experienced Key Account Manager to develop strategic relationships with universities across the UK. This … team, you'll manage a portfolio of Higher Education customers, taking ownership once new clients have successfully completed implementation. You'll work closely with Customer Success, BD and Product teams to ensure customers continue to achieve their objectives whilst proactively identifying opportunities to strengthen relationships and expand account value. ...

leading EdTech companies as they continue to expand across the Higher Education sector. With an enviable reputation, an exceptional customer retention rate and ambitious growth plans, they're looking to appoint an experienced Key Account Manager to develop strategic relationships with universities across the UK. This … team, you'll manage a portfolio of Higher Education customers, taking ownership once new clients have successfully completed implementation. You'll work closely with Customer Success, BD and Product teams to ensure customers continue to achieve their objectives whilst proactively identifying opportunities to strengthen relationships and expand account value. ...

commercial leadership role responsible for managing and developing a regional organization of Client Partners and Performance Managers, while driving revenue growth, deepening executive-level customer relationships, and shaping Unity’s go-to-market approach across EMEA.As the senior leader for a portfolio of Unity’s most important mobile gaming … Lead and develop a regional team of Client Partners and Performance Managers across EMEA, building a high-performance culture grounded in accountability, collaboration, and customer impact.* Own regional commercial performance across a portfolio of strategic accounts, with responsibility for revenue growth, customer retention, and business expansion ...