51 to 75 of 324 Customer Retention Jobs in the UK

+ Bonus Hybrid (London & South East) FinTech Are you passionate about building long-term customer relationships rather than simply managing accounts? We're working with a fast-growing fintech business that's transforming the way recruitment companies access funding. Through a technology-led funding platform, they help recruitment agencies … improve cash flow, scale their businesses and operate with confidence. As they continue to grow, they're looking to appoint a Senior Customer Success Manager to take ownership of a portfolio of high-value clients, ensuring they maximise value from the partnership while driving long-term retention ...

+ Bonus | Hybrid (London & South East) | FinTech Are you passionate about building long-term customer relationships rather than simply managing accounts? We're working with a fast-growing fintech business that's transforming the way recruitment companies access funding. Through a technology-led funding platform, they help recruitment agencies … improve cash flow, scale their businesses and operate with confidence. As they continue to grow, they're looking to appoint a Senior Customer Success Manager to take ownership of a portfolio of high-value clients, ensuring they maximise value from the partnership while driving long-term retention ...

global logistics. What will you be doing? Lead, coach, and develop a team of Regional Key Account Managers, creating a high-performing and customer-focused culture. Drive commercial growth, customer retention, and account expansion across strategic technology accounts. Develop and execute account strategies aligned with customer … relationships with senior stakeholders across Procurement, Supply Chain, Manufacturing, Operations, Engineering, and Commercial functions. Lead executive business reviews, governance meetings, strategic planning sessions, and customer growth initiatives. Support complex commercial negotiations, contract renewals, and long-term partnership development. Identify new opportunities through a deep understanding of customer supply ...

opportunities and technology advancements to maintain a competitive edge. Oversee day-to-day operations across all departments including product development, engineering, marketing, business development, customer support, and finance, ensuring smooth functioning and meeting key performance indicators (KPIs). Work alongside the regional sales teams to ensure achievement of sales … optimise profitability and prioritisation. Collaborate with product teams to define product roadmap, prioritise features, and ensure timely delivery of innovative products that meet customer needs. Conduct market research to identify potential customer segments, analyse competitor landscape, and inform strategic marketing initiatives. Prioritise customer satisfaction by driving customer ...

Role: Customer Success Manager Salary: £45,000 -£50,000 Location: Yorkshire/North Contract: Permanent As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over … nurture our team's growth with several company wide development programs - including our Diversity, Mentoring and Sustainability programs. THE ROLE IN SHORT: The Customer Success Management team (CSM) exists to understand the needs of our customer, create intimacy, adapt solutions to meet these needs and maintain strong, meaningful ...

Team + The RolePendo’s Customer Engineering team is the technical backbone of the pre- and post-sales customer motion. The team brings together work that has historically sat across Customer Success, Technical Account Management, and Solutions Engineering into one full-lifecycle technical owner. Customer Engineering … helps customers connect technical execution to business outcomes and realize the value of their investment in Pendo.The Team + The RolePendo’s Customer Engineering team is the technical backbone of the pre- and post-sales customer motion.The team brings together work across Customer Success, Technical Account Management ...

looking for a highly motivated and customer-focused Desk Based Sales Executive to join our growing sales team. This role is primarily focused on developing and growing relationships within our existing customer base while also identifying and securing new business opportunities across the UK Public Sector. This … future growth opportunities. Working closely with Client Managers, Service Managers, Project Managers and Solutions teams, you will play a key role in delivering exceptional customer experiences and achieving ambitious sales targets. Purpose of the Role To drive business growth and customer satisfaction across MLL's UK Public Sector ...

London, UK The Team + The Role Pendo’s Customer Engineering team is the technical backbone of the pre- and post-sales customer motion. The team brings together work that has historically sat across Customer Success, Technical Account Management, and Solutions Engineering into one full-lifecycle technical … owner. Customer Engineering helps customers connect technical execution to business outcomes and realize the value of their investment in Pendo. The Team + The Role Pendo’s Customer Engineering team is the technical backbone of the pre- and post-sales customer motion. The team brings together work ...

future applications, and you will be notified whenever a new position that matches your criteria becomes available.Overview: We are seeking an experienced and customer-focused Senior Service Delivery Manager to join our UK Service Delivery Management team. This is a key customer-facing role responsible for managing … minimum of 10 years' Service Delivery Management experience, with a deep understanding of voice and Unified Communications environments, managed service operations, service governance, and customer relationship management. You will act as the primary service advocate for assigned customers, ensuring exceptional service performance, continuous improvement, and long-term customer ...

code creation to cloud deployment. Learn more at www.veracode.com , on the Veracode blog , and on LinkedIn and Twitter . Veracode is seeking a strategic, customer-focused Principal Customer Success Manager to lead relationships with our largest enterprise customers. This role serves as a trusted advisor to executive stakeholders … driving customer adoption, business value, retention, and growth. The Principal CSM partners cross-functionally with Sales, Product, Engineering, Professional Services, and Support to ensure customers achieve successful security outcomes and maximize their investment in Veracode. What You\'ll Be Doing Manage a portfolio of strategic enterprise accounts ...

looking for a senior sales professional who understands recurring revenue, can win and grow strategic accounts, and combines disciplined funnel management with a genuinely customer-centric approach. WHY THIS MARKET MATTERS The UK vehicle parc is larger and older than ever. At the end of 2025, 36.68 million cars … Commercial Director, you will focus on winning, developing and retaining strategic UK accounts. You will manage complex opportunities from prospecting through close, build trusted customer relationships and deliver sustainable recurring-revenue growth through disciplined, value-based selling. You will own your account portfolio and opportunity funnel - maintaining high ...

About Emplifi Emplifi is the only Autonomous CX platform unifying social marketing, commerce, and customer care for more than 20,000 brands worldwide. Powered by Fuel AI, built on more than 5T of data, and recognized as a leader by leading industry analysts, Emplifi helps enterprise teams orchestrate connected … customer journeys and deliver personalized experiences at scale, turning every customer touchpoint into a competitive advantage.About the Customer Success TeamThe Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value - leading to retention ...

experienced Account Manager.The organisation supports customers across Microsoft Cloud, Managed Services and Professional Services and has built a strong reputation for long-term customer partnerships and service delivery.You will take ownership of an existing customer portfolio, focusing on retention, relationship development and commercial growth through cross … requires previous experience working within the IT channel. Candidates without channel experience will not be considered. Responsibilities Manage and develop a portfolio of existing customer accounts Build trusted relationships with key customer stakeholders Drive retention and long-term customer satisfaction Identify and convert cross-sell ...

experienced Account Manager. The organisation supports customers across Microsoft Cloud, Managed Services and Professional Services and has built a strong reputation for long-term customer partnerships and service delivery. You will take ownership of an existing customer portfolio, focusing on retention, relationship development and commercial growth … requires previous experience working within the IT channel. Candidates without channel experience will not be considered. Responsibilities Manage and develop a portfolio of existing customer accounts Build trusted relationships with key customer stakeholders Drive retention and long-term customer satisfaction Identify and convert cross-sell ...

Team + The Role The Team + The Role Pendo’s Customer Engineering team is the technical backbone of the pre- and post-sales customer motion. The team brings together work that has historically sat across Customer Success, Technical Account Management, and Solutions Engineering into one full … lifecycle technical owner. Customer Engineering helps customers connect technical execution to business outcomes and realize the value of their investment in Pendo. The Team + The Role Pendo’s Customer Engineering team is the technical backbone of the pre- and post-sales customer motion. The team brings ...

Team + The Role Pendo’s Customer Engineering team is the technical backbone of the pre- and post-sales customer motion. The team brings together work across Customer Success, Technical Account Management, and Solutions Engineering into one full-lifecycle technical owner. Customer Engineering helps customers connect … technical execution to business outcomes and realize the value of their investment in Pendo. As a Senior Customer Engineer you will own strategic and complex Enterprise accounts across acquisition, implementation, adoption, expansion, and escalation. You will lead technical strategy for complex deployments, resolve ambiguous customer challenges, and partner ...

Customer Success Manager | UK | RegTech/Enterprise SaaS | 12 Month FTC I'm partnering with a fast-growing SaaS business that is trusted by some of the world's largest financial institutions to help navigate complex regulatory and compliance challenges. Their platform is used by global banks, insurers … teams manage risk, compliance and governance more effectively. As they continue to support a growing enterprise client base, they're looking for an experienced Customer Success Manager to take ownership of a portfolio of strategic accounts and ensure customers maximise value from the platform. You'll become a trusted ...

learn more about ICIS at the link below. https://www.icis.com/explore About the role: To provide dedicated analytical capability within Customer Intelligence, connecting customer research, CRM data, product usage data and business performance metrics into clear, actionable insight. This role is designed to build future … data science and AI capability while strengthening day-to-day reporting, dashboarding and evidence-based decision making. You will be responsible for turning customer, commercial and operational data into practical insight that improves customer understanding, product decisions, retention, engagement and business performance. You will work closely ...

surface savings in one platform—helping lean teams stay compliant, efficient, and audit-ready. Gatekeeper has consistently achieved significant, profitable growth YoY, with our customer base including Ford, The Telegraph, Autotrader, SumUp, Crocs and Funding Circle. Following private equity investment from Vista Equity Partners we are scaling rapidly … contact and owner of a portfolio of high-value existing accounts, responsible for retaining, growing, and expanding these relationships. This strategic role requires a customer-centric approach to strengthen relationships, drive renewals, identify upsell and cross-sell opportunities, and ensure our customers achieve maximum value from our solutions. ...

What s in it for you? Opportunity to manage and grow relationships with a portfolio of valued customers Play a key role in customer onboarding, engagement and long-term success Work collaboratively with cross-functional teams across the business Exposure to technology platforms and digital solutions Varied role with … opportunities to influence customer experience and business growth Supportive environment with ongoing learning and development opportunities Must have s Previous experience in Customer Success, Account Management or Partner Management Experience managing a portfolio of customer or partner relationships Experience supporting technology platforms, digital products or complex services ...

Managers. You will collaborate with existing customers, as well as new customers, identifying and on-boarding them. You will be passionate about putting the customer first and will ensure the delivery of exceptional customer service. Within this fast-paced role you will need to balance and prioritise your … market share. • Monitor individual and team performance against agreed KPIs, providing coaching and implementing improvement plans where required. • Build and maintain strong, long-term customer relationships to support customer retention, account growth, and client advocacy. • Ensure departmental KPIs and business objectives are consistently achieved and aligned ...

solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively. Now we're looking for a Customer Success Manager to take ownership of a portfolio of customers and become a strategic partner in their long-term success. This isn't a role … account maintenance—it's about delivering measurable value, driving adoption, reducing risk, and helping customers achieve their goals. Why This Role? As a Customer Success Manager, you'll be at the heart of the customer journey, ensuring our customers realise the full value of Klipboard ...

Director to join a company within the edtech space. The Role As an Account Director, you will play a pivotal role in growing the customer base, driving customer satisfaction, account expansion, managing risk, renewal and retention. You will be customers' main point of contact, responsible for cultivating strong … Proven experience in account management within the learning technology industry. Able to demonstrate success in balancing revenue and retention targets while driving customer satisfaction and managing risk and escalation with a matrix team. Customer‐centric with a passion for delivering exceptional customer experiences ...

This opportunity is ideal for a recent graduate or a student in their penultimate year who is looking to develop valuable customer-facing experience within a fast-growing EdTech organisation. We welcome candidates who are eager to learn, build their skills, and gain hands-on experience working with customers … policy library with innovative software tools, developed in collaboration with thousands of schools and more than 1,000 education experts. The Role As a Customer Success Intern/Graduates at The National College, you'll join a collaborative, mission-driven team where your ideas matter. Working alongside our Customer ...

partner channels, you will help drive the next stage of growth in a role where you can shape every part of the journey. Our customer base currently includes globally recognised brands and a 98% customer retention rate. We're in a strong position to accelerate … executing indirect sales and partner growth strategies Experience creating partner led pipeline and driving revenue growth Ability to engage and influence senior stakeholders across customer and partner organisations Strong commercial awareness and opportunity management skills Excellent communication, presentation and stakeholder management skills The Config Team: A leading SAP Supply ...