51 to 75 of 206 Customer Retention Jobs in the UK

cloud solutions. They specialise in working across a broad range of industries (manufacturing, wholesale & distribution, charities, NFPs, education, financial services, construction and service sectors) and pride themselves on strong customer service, tailored solutions and partnering for the long-term. Role Overview As Marketing Manager, you will own the marketing strategyfor the company. You will lead activity that drives brand … awareness, lead generation, customer retention, and thought leadership in the IT/software solutions space. You will be responsible for both strategic planning and hands-on execution across digital, content, partner and event marketing. You’ll work closely with the sales, support and professional services teams and key partners like Sage to align messaging, campaigns and the … customer journey. You’ll also oversee budgeting, metrics and continuous improvement. You would be familiar in using leading sales and marketing platforms like Salesforce/Sage CRM and prospect nurturing/journey building/email platforms like Force 24. Key Responsibilities Develop, own and execute a comprehensive marketing strategy aligned to business objectives (growth, market penetration, brand positioning). More ❯

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time. Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like … Hertz,brite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A , Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo. We're an in-office company, driven by a shared commitment to excellence and … system challenges and builds elegant solutions that scale to millions of users. In this role, you will Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention Identify cross-customer trends that guide the evolution of Decagon's agent building platform and research efforts Experiment with and More ❯

Borough, London SE1 with regular travel as required Competitive salary dependent on experience. Company performance-related bonus, healthcare insurance & wellbeing benefits. An opportunity to join Liv-ex as a Customer Success Manager and play a key role in helping our customers get the most from their membership, ensuring they're supported throughout their journey and see real value from … operates, trades, and leverages data intelligence. Despite our market leadership, we remain an agile, entrepreneurial, focused organization where senior leaders are involved in overseeing execution. Summary Purpose As a Customer Success Manager in a data subscription business, your primary objective is to maximize customer retention and expansion by ensuring clients derive ongoing value from their subscriptions. … You will manage the customer lifecycle end-to-end-onboarding, adoption and renewal-while proactively identifying opportunities to grow ARR through upsells and cross-sells. Your role is critical in driving customer satisfaction, minimizing churn, and supporting sustainable revenue growth. Key Tasks & Responsibilities Lead onboarding, training and proactive engagement to ensure subscribers maximize value and actively use Liv More ❯

CUSTOMER INSIGHT ANALYST £500 - £570 PER DAY INSIDE IR35 2 DAYS PER WEEK IN LONDON 3 MONTH CONTRACT THE COMPANY: Join a fast-paced business looking to grow out their data function. THE ROLE: As a Customer Insight Analyst, your responsibilities will include: Building and maintaining dashboards and reports focused on customer acquisition, retention, churn … and engagement. Analysing customer journeys, trends, and segmentation to uncover actionable insights. Translating complex data into clear, compelling recommendations for stakeholders. Supporting the delivery of high-quality customer reporting across multiple business areas. Managing and prioritising a backlog of insight and reporting requests. Collaborating with the BI and data teams to ensure accurate and consistent data flows. YOUR … SKILLS AND EXPERIENCE: The successful Customer Insight Analyst will have: Strong SQL and Python skills. Strong experience with either Tableau or Looker. Hands on experience with Cloud data environments (GCP ideally). Proven experience working with customer and marketing data. Strong understanding of customer behaviour metrics such as LTV, churn, retention, and segmentation. Excellent communication More ❯

of a supportive and collaborative team that values open communication, shared successes, and meaningful relationships. Learn more about our culture and values via our Career page. Job description The Customer Success Manager is a key role within the Customer Experience organisation, helping our most valued customers achieve their goals by optimising the use of our products and services. … As a Customer Success Manager at Akeneo, you will manage a portfolio of strategic accounts, providing a direct impact on retention as a strong contribution to Akeneo's customer-first objective. You will guide customers on their post-implementation journey. You will ensure they have a positive experience, maintain engagement with Akeneo over time, and show … them how to attain more value and a clear ROI. Responsibilities: Build strong relationships with key contacts at customer accounts, including C-level executives across both the business and IT. Drive adoption of our software and identify opportunities for expansion. Create prescriptive and customised success plans to help customers define, measure, and achieve success using Akeneo's solutions. Engage More ❯

life cycle. We are looking for a proactive and results-oriented Renewal Manager to join our team. As a Renewal Manager, you will play a critical role in ensuring customer retention and maximizing revenue by managing the renewal process. You will work closely with customers, Sales, and Customer Success Managers (CSMs) teams to provide a seamless … before their renewal date to discuss contract terms, value realization, and future needs. Prepare and present renewal quotes, proposals, and contracts using Salesforce and other tools. Collaborate with Sales, Customer Success Managers (CSMs) and Sales Engineers (SEs) to address customer questions or technical requirements. Proactively identify and address at-risk renewals, developing strategies to mitigate churn. Negotiate contract … terms and pricing to ensure a win-win outcome for the customer and Black Duck Software. Log all activities, updates, and customer interactions in Salesforce to maintain accurate renewal records. Identify and pursue upsell and cross-sell opportunities during the renewal process. Provide feedback to management on trends, challenges, and areas for process improvement. Requirements: Experience in account More ❯

As a Customer Support Specialist, you will be responsible for ensuring that customer queries, problems and complaints are responded to in a high-quality and timely manner, contributing to customer retention, advocacy and expansion.What you’ll be doing: Engaging effectively with both new and long-standing customers across live chat, email, phone, and video channels … including participation in webinars and virtual training sessions as needed. Taking ownership of customer issues from initial contact to resolution, ensuring a successful customer journey. Reaching out to current customers via phone or video call to address questions, offering product insights, and suggesting ways to enhance their service. Once trained, you will participate in webinars and virtual sessions … to gather feedback, understand reasons for cancellation, and identify reactivation opportunities. Document product improvements and issues, communicate with the development team, and keep customers updated on relevant progress. Analysing customer feedback and complaints to enhance the overall user experience. You’ll thrive in this role if you: Have a natural knack for building rapport and trust with customers, stakeholders More ❯

Our client helps more than 100,000 UK organisations - from accountancy firms and schools to growing businesses - work smarter every day. Their Customer Renewals team makes sure those customers stay with them year after year by providing a smooth, transparent renewal experience and resolving queries with care. They’re the people who keep everything running - ensuring customers feel supported … valued, and confident in their choice to stay with IRIS. They’re now looking for a Customer Renewals Team Lead to guide and motivate a small team (around five people) across multiple locations. You’ll help shape how we engage with our customers, drive improvements, and make sure every renewal conversation is a positive one. Why This Role Matters … Customer loyalty is central to our success. Every renewed contract is a sign that our customers trust us - and your leadership will ensure that trust keeps growing. You’ll help your team deliver a consistently excellent experience, balancing commercial outcomes with empathy and understanding. It’s about making smart, informed decisions that work for both the customer and More ❯

Product Manager - SaaS - UK/Global Markets - Solihull based (hybrid 3 days ) £65K-£70K + bens We are looking for a strategic, data-driven, and customer-focused Product Manager to drive innovation across UK and global markets. As a cross-functional leader, you will collaborate closely with Engineering, Product Marketing, Sales, Customer Success, and customers to define and … deliver high-impact features that drive customer retention, business growth, and platform stability. Key areas of responsibility: Strategic Roadmap Ownership & Execution Planning & Agile Execution Customer & Data-Driven Decision Making Cross-Functional Leadership & Collaboration The successful candidate will bring the following skills and value to the team in Solihull: 5 years of experience in product management, with … a track record of successfully shipping B2B SaaS products. Experience working with CRM platforms, customer engagement tools, or workflow automation solutions. Strong understanding of product roadmap development, prioritization frameworks (RICE, MoSCoW), and agile methodologies. Ability to balance long-term strategy with near-term execution, ensuring continuous product progress while adapting to changing needs. Experience with analytics and business intelligence More ❯

Job Title: Customer Insights Analyst Location: London (1-2 days per week) Contract Length: 3 months IR35 Status: Inside IR35 Rate: £500-£570 per day Start Date: 2 weeks notice max Overview: Our client, recently acquired, is prioritising key data initiatives to strengthen their customer strategy. The focus is on retention, promotions, marketing effectiveness, growing the … customer base, and outperforming competitors. Key Responsibilities: Collaborate with commercial, marketing, and loyalty teams. Build and maintain dashboards and reports on customer acquisition, retention, churn, and engagement. Analyse customer journeys, trends, and segmentation to generate actionable insights. Must have Skills & Experience: Proven experience enhancing customer strategy. Strong Python and SQL skills. Experience with cloud More ❯

knack for turning data into actionable insights.If this sounds like the role for you, we'd love to hear from you! Responsibilities* You will be passionate about ensuring the customer receives the right message at the right time, with a focus on optimizing existing triggered email campaigns, as well as developing and launching new ones. * Deliver all promotional and … You will deliver increased personalisation, segmentation and relevancy in all emails.* Ensure all emails are scheduled and delivered to brief.* Maintain lifecycle communication programmes to drive continuous improvements to customer retention and lifetime value.* Proofread emails for clarity, grammar and spelling.* Deliver the monthly customer email newsletters, offering a range of content across our group services. … organisation skills.* An acute eye for detail.* Strong commercial awareness and trading focus.* Have an understanding of segmentation and personalisation and how these practices might be used in improving customer communications.* Able to manage time effectively and to prioritise actions. More ❯

that values initiative, collaboration, and long-term career development. The Role Proactively identify, develop, and secure new service and project opportunities within HVAC and BMS. Manage and grow existing customer relationships to maximise retention and repeat business. Develop a strong understanding of the companys mechanical and electrical service offering. Prepare tenders, quotes, and proposals, ensuring commercial and … operations and estimating teams to deliver quality solutions for clients. Provide technical insight and problem-solving support to customers. Key Performance Indicators Quarterly and annual revenue versus target. New customer wins (number and value). Pipeline value, quality, and conversion rates. Gross profit margin (quoted vs delivered). Customer retention and repeat business rate. CRM hygiene More ❯

an exceptionally talented CRM Executive to join us in our mission to responsibly provide trusted technology solutions for developing and growing online sportsbook & casino markets. So, if you love customer relationship management, sports and games, then this is the ideal place for you! About Us: SportPesa is a multi-award-winning technology company founded in 2014 that focuses on … include the following activities: · Supporting CRM strategy across key markets and working closely with the product, data & marketing teams, helping to connect CRM activity to core business KPIs · Driving customer retention & revenue growth through lifecycle optimisation, experimentation and insights Journey & lifecycle management: · Designing, building & optimising cross-channel CRM journeys (via email, SMS, push notifications & in-app) across … acquisition, onboarding, activation, retention and win-back phases · Mapping & monitoring customer lifestyle metrics to detect drop-off, slippage and opportunity funnels · Localising journeys in each market (language, offers, regulatory constraints) Analysis, reporting & insights: · Delivering weekly/monthly/quarterly performance reporting of CRM programmes vs business KPIS (retention, LTV, ARPU, churn) · Conducting incrementality/uplift More ❯

Senior Customer Analyst – Loyalty, Retention & Growth Hybrid – London (2 days in office) £70,000-75,000 base + discretionary bonus + pension up to 12% A leading global online marketplace is seeking a Senior Customer Analyst to join its Customer Analytics function. The team focuses on understanding, optimising, and growing the customer base through … a key part in shaping acquisition, retention, and loyalty strategy, working cross-functionally with Marketing and Product teams to turn insight into commercial impact. Responsibilities include Owning customer analytics projects such as segmentation, churn modelling, LTV, and lifecycle optimisation Designing and analysing A/B and multivariate tests to shape acquisition and retention strategies Using … SQL and dashboarding tools such as Tableau or Looker to communicate insight across the business Partnering with marketing and commercial teams to identify and influence customer growth opportunities Translating analytical findings into actionable recommendations that improve customer performance Requirements Strong SQL experience and familiarity with modern data environments Proven experience in ecommerce, tech, or other data-led B2C More ❯

Senior Customer Analyst – Loyalty, Retention & Growth Hybrid – London (2 days in office) £70,000-75,000 base + discretionary bonus + pension up to 12% A leading global online marketplace is seeking a Senior Customer Analyst to join its Customer Analytics function. The team focuses on understanding, optimising, and growing the customer base through … a key part in shaping acquisition, retention, and loyalty strategy, working cross-functionally with Marketing and Product teams to turn insight into commercial impact. Responsibilities include Owning customer analytics projects such as segmentation, churn modelling, LTV, and lifecycle optimisation Designing and analysing A/B and multivariate tests to shape acquisition and retention strategies Using … SQL and dashboarding tools such as Tableau or Looker to communicate insight across the business Partnering with marketing and commercial teams to identify and influence customer growth opportunities Translating analytical findings into actionable recommendations that improve customer performance Requirements Strong SQL experience and familiarity with modern data environments Proven experience in ecommerce, tech, or other data-led B2C More ❯

platform (e.g., discovery & mapping, risk scoring & analytics, automated response). You will work closely with the CTO/founder, engineering, data/AI teams, UX/design, marketing, and customer-success to define product strategy, prioritise features, and deliver value to customers and the business. You will play a key role in shaping the product direction, defining metrics, understanding … for our users (e.g., cybersecurity/risk teams, GRC teams, supply chain teams). Key Responsibilities: Define and maintain a compelling product vision and roadmap aligned with business goals, customer needs and market dynamics (third-party risk, supply chain resilience, AI-driven intelligence). Engage deeply with customers (prospects, existing users) to understand their workflows, pain points, and desired … features (user stories, acceptance criteria, dependencies), prioritise backlog, and drive delivery. Define success metrics (e.g., user-onboarding time, visibility of third-party entities, risk-score accuracy, time to respond, customer retention/expansion) and monitor product performance. Conduct competitive analysis, market research, and stay on top of trends in cybersecurity, third-party risk management, supply-chain tech More ❯

platform (e.g., discovery & mapping, risk scoring & analytics, automated response). You will work closely with the CTO/founder, engineering, data/AI teams, UX/design, marketing, and customer-success to define product strategy, prioritise features, and deliver value to customers and the business. You will play a key role in shaping the product direction, defining metrics, understanding … for our users (e.g., cybersecurity/risk teams, GRC teams, supply chain teams). Key Responsibilities: Define and maintain a compelling product vision and roadmap aligned with business goals, customer needs and market dynamics (third-party risk, supply chain resilience, AI-driven intelligence). Engage deeply with customers (prospects, existing users) to understand their workflows, pain points, and desired … features (user stories, acceptance criteria, dependencies), prioritise backlog, and drive delivery. Define success metrics (e.g., user-onboarding time, visibility of third-party entities, risk-score accuracy, time to respond, customer retention/expansion) and monitor product performance. Conduct competitive analysis, market research, and stay on top of trends in cybersecurity, third-party risk management, supply-chain tech More ❯

is seeking an experienced Head of Ecommerce to lead their digital commerce strategy. This is a senior role with full ownership of the company's online sales performance and customer experience. As the Head of Ecommerce, you will shape and execute a dynamic ecommerce strategy that drives revenue growth, enhances the customer journey, and strengthens the brand's … a winning ecommerce strategy that drives revenue and market growth Lead cross-functional teams to deliver a seamless and engaging online journey collaborating with marketing, commercial, IT, logistics and customer services Optimise ecommerce platforms, technology, and integrations to boost performance Use data and analytics to maximise sales, conversion, and customer retention Collaborate with the digital marketing … team to create and implement strategies on SEO, PPC, email, and social campaigns to grow traffic and sales Improve the end-to-end customer journey and implement best practises in UX/UI design to enhance site navigation, product discovery and mobile responsiveness Set and manage ecommerce budgets, report on key KPIs, and ensure compliance with all data and More ❯

a commercial mindset are at the heart of its culture, empowering teams to make a measurable impact on business performance. THE TEAM You'll join a specialist pricing and customer engagement function focused on subscription strategy for one of the UK's most prestigious news titles. The team includes a Pricing Manager, and an Analyst, working together to understand … customer behaviour, optimise value propositions, and drive sustainable growth. The environment is highly collaborative, working closely with colleagues in sales, marketing, and finance to shape data-driven decisions that influence how millions engage with the brand. THE ROLE This is a commercially focused analytical role, sitting within the wider retention and customer engagement team. You'll … focus on delivering value to customers while driving growth for the business. Key responsibilities include: Supporting the development of pricing strategies and propositions for digital and print subscriptions. Analysing customer data to understand engagement, retention, and lifetime value. Collaborating with commercial, finance, and marketing teams to evaluate business impact and inform decision-making. Providing insight into pricing More ❯

opportunity for an IT Apprentice to join their expert team in Bromsgrove. Since 1992, they have been providing solutions and helping businesses across the Midlands. They are dedicated to customer servic,e and customer retention is very important to them. Some of their services included IT Services, Business Software and Telecoms. If youve got a natural … towards your qualification through Baltic Apprenticeships . Desired Skills, Qualities, and Knowledge: Passionate about IT and eager to learn from the ground up. Excellent communication skills and a professional, customer-focused attitude. Organised, patient, and methodical in your approach to problem-solving. Creative thinker with good attention to detail. Confident with technology and interested in developing both technical and … to grow and develop your IT career. Your Training with Baltic Apprenticeships Youll complete a Level 3 IT Support Technician Apprenticeship , developing your skills in hardware, networking, cybersecurity, and customer support. With live virtual training sessions, self-paced learning, and dedicated tutor guidance, youll gain the technical confidence and knowledge to succeed in IT. How to Apply To apply More ❯

AI & Data Management Location: Bracknell Hybrid (2 days per week in the office) Are you a QA/Automation Tester with Appium experience, looking to move into a more customer success/sales-focused role? If so, please read on as this is the perfect opportunity for you! Our client are one of the most impressive software companies, that … Java, JavaScript or Python. Risk Mitigation : You'll be able to address Risk from an early stage, helping create action plans to reduce this risk, which in turn improves Customer Retention . You will partner the customer and help them along their journey, allowing them to hit their customer goals and milestones, providing a good More ❯

AI & Data Management Location: Bracknell Hybrid (1 day per week in the office) Are you a QA/Automation Tester with Appium experience, looking to move into a more customer success/sales-focused role? If so, please read on as this is the perfect opportunity for you! Our client are one of the most impressive software companies, that … Java, JavaScript or Python. Risk Mitigation : You'll be able to address Risk from an early stage, helping create action plans to reduce this risk, which in turn improves Customer Retention . You will partner the customer and help them along their journey, allowing them to hit their customer goals and milestones, providing a good More ❯

AI & Data Management Location: Bracknell Hybrid (1 day per week in the office) Are you a QA/Automation Tester with Appium experience, looking to move into a more customer success/sales-focused role? If so, please read on as this is the perfect opportunity for you! Our client are one of the most impressive software companies, that … Java, JavaScript or Python. Risk Mitigation : You'll be able to address Risk from an early stage, helping create action plans to reduce this risk, which in turn improves Customer Retention . You will partner the customer and help them along their journey, allowing them to hit their customer goals and milestones, providing a good More ❯

ve been retained by a B2C business to identify a product manager for a new role for the business as aSenior Growth Product Managerspecifically targeted on ownership of the customer retention strategy. You'll lead the roadmap to reduce churn, increase LTV, and build a seamless lifecycle from offboarding insights to win-back campaigns. Your work won … t spend months going through committee, it will go live, get tested, and shape the future of the product. What You'll Be Doing: Leading retention and churn strategy across the full subscription lifecycle Identifying and solving issues, before they result in cancellation Partnering with a "phenomenal" analytics and data team, design, and engineering to implement scalable solutions … really get to grips with LTV in a product, growth, or lifecycle role with a significant personal focus on churn and retention Hands-on experience with experimentation, customer research, and funnel analysis Be deeply analytical yet able to story-tell the data and plan to wider team around you. Key Information Job Title: Senior Growth Product Manager More ❯

background, these are the qualities we are looking for in the people we hire: Commitment, Positive Realism, Ethics, Accountability, Humanity, Quality, and Delight. What this role is about The Customer Success Manager acts as a key member of the customer team, reporting to the Customer Success Lead. This role is critical to ensuring customer satisfaction, retention … start-up/scale-up environments and will be responsible for onboarding and supporting product adoption within our existing account base. What you'll do Proactively advocate for the customer's success by representing their voice and needs across all internal departments, while also acting as a key partner in helping them maximise the value of Airbox. Develop and … build deep relationships with customer programme managers and operators, and develop them into Airbox champions and advocates. Deliver onboarding to new customers and ongoing training in line with service agreements. Work closely with the sales organisation to share where there are account risks or opportunities identified. Own the contract renewal process and ensure consistent growth within accounts. Identify and More ❯