51 to 75 of 146 Customer Retention Jobs in the UK

Dover Salary: up to 52,000 + discretionary bonus Hours : Monday to Friday, 37.5 hours per week The role: We are seeking a proactive, customer-focused Business Development Manager to join our client's growing team. The role will support the development of general cargo services and play … responsibilities as the Business Development Manager would be: Manage daily interactions with general cargo customers, ensuring high levels of service and timely responses Support customer onboarding and align operational requirements across internal teams. Maintain regular engagement to identify service improvements and upsell opportunities Produce and maintain account management plans. ...

experience in freight forwarding sales, logistics solutions, or eCommerce fulfilment Are you commercially driven, highly organised and motivated by identifying new business opportunities, developing customer relationships and converting tailored logistics solutions into long-term commercial partnerships We are looking for a proactive and customer-focused Business Development Manager … role will play a key part in driving business growth across freight forwarding, customs, fulfilment, and warehousing services by developing new sales opportunities, managing customer relationships, and supporting long-term commercial success. Working closely with Operations, Client Services, and the wider commercial team, you will help deliver tailored logistics ...

+ Benefits A rapidly scaling consumer technology business operating in the digital entertainment space is hiring a Senior Analyst to help drive customer, product, and commercial decision-making through data. This is a highly commercial analytics role working closely with Product, CRM, Growth, Trading and Commercial teams to deliver … actionable insight across customer behaviour, retention, engagement, experimentation, and performance. The company is experiencing significant growth following recent investment and offers strong progression opportunities alongside high visibility across the organisation. What you'll be doing: Partnering with cross-functional stakeholders to solve commercial problems through data Analysing ...

projects, your focus will be on driving operational excellence, improving scalability, embedding automation, and building a high-performing team capable of delivering consistently exceptional customer experiences. You'll work cross-functionally with Product, Technology, Customer Success, Sales, and Support teams to reshape how implementations are delivered and continuously … improve the customer journey. Key Responsibilities: Transformation & Operational Improvement Team Leadership Cross-Functional Collaboration What We're Looking For: Essential Experience Proven experience within a similar position in a SaaS environment A strong track record of leading successful implementation, onboarding, or operational transformation programmes Experience leading and developing teams ...

threats . Following a period of significant growth, our client is looking to appoint an experience d Technical Account Manag er to join their customer-facing team. This is a fully remote opportunity, open to candidates based anywhere in the U K. This role is ideal for someone … combines strong customer engagement skills with a deep technical understanding of cybersecurity and security operations. You will act as a trusted advisor to enterprise customers, helping them maximise the value of an innovative AI-driven security platfo rm. The Opportu nityAs a Technical Account Manager, you will own strategic ...

Location London Employment Type Full time Location Type On-site Department Growth Customer Success About Us Legora is on a mission: to redefine how legal work gets done. From the very start we have been very clear about the fact that we are not building a solution for lawyers … it. Ready to join us in building the intelligent future of law? About The Role The way legal work gets done is changing - and Customer Success is at the heart of that transformation. We’re looking for an experienced, thoughtful Customer Success Manager with a demonstrated commercial record ...

Senior Support Engineer ready to take the next step in your career? We're looking for a Technical Support Team Lead to lead a customer-focused support function within a growing managed services provider. This role combines people leadership, customer engagement and service improvement. You'll work closely … with customers, technical teams and senior stakeholders to ensure high levels of service delivery, customer satisfaction and operational performance. What You'll Be Doing Leading, coaching and developing a technical support team Managing customer escalations and service-related challenges Driving service improvements and operational efficiency Conducting customer ...

they are seeking an experienced commercial leader to join the senior leadership team and take responsibility for driving revenue growth, strengthening network relationships, enhancing customer engagement, and identifying new market opportunities across the UK. This is a rare opportunity to influence strategy at Board level while playing … implementing a UK-wide commercial strategy aligned to the organisation's growth objectives. Driving revenue growth through new business acquisition, strategic partnerships, and customer retention initiatives. Building strong relationships with network members, major customers, shareholders, and key industry stakeholders. Identifying emerging market opportunities, customer requirements ...

your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Iron Mountain is seeking a dynamic Customer Success Executive to join our Commercial this role, you will be responsible for the delivery of quality services, creating customer loyalty, and retaining … provide comprehensive support across all service lines. What Youll Do (Core Responsibilities) In this role, you will: Manage Strategic Relationships: Build and maintain deep customer relationships to understand organisational goals, partnering with key decision-makers to structure partnership strategies and service level expectations. Drive Retention and Revenue ...

your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Iron Mountain is seeking a dynamic Customer Success Executive to join our Commercial this role, you will be responsible for the delivery of quality services, creating customer loyalty, and retaining … provide comprehensive support across all service lines. What Youll Do (Core Responsibilities) In this role, you will: Manage Strategic Relationships: Build and maintain deep customer relationships to understand organisational goals, partnering with key decision-makers to structure partnership strategies and service level expectations. Drive Retention and Revenue ...

Join our team at Concentrix, supporting a leading telecommunications provider. As a Customer Sales Advisor, you'll manage inbound calls from customers nearing contract end dates and also handle leads from service teams. Your role focuses on retaining and enhancing customer relationships through effective questioning and upselling additional … products. Key Responsibilities: Customer Engagement & Retention: Deliver exceptional support by understanding customer needs during contract renewals and building long-term relationships. Sales & Upselling: Utilize effective questioning to identify opportunities and recommend additional products, enhancing customer experience. Lead Management: Actively contact customers using leads generated ...

solutions, managed services, infrastructure, cloud, networking, cybersecurity, or wider technology services into business customers. The role requires a consultative approach, focusing on understanding customer challenges, developing tailored solutions, and building long-term strategic relationships. This is not a high-volume product sales position. Success in the role will come … from engaging with customers, identifying business needs, and working alongside technical specialists to deliver value-driven technology solutions. The position will involve regular customer visits across Northern Ireland and therefore candidates should be comfortable managing field-based relationships and conducting face-to-face meetings. Key Responsibilities Manage and develop ...

solutions, managed services, infrastructure, cloud, networking, cybersecurity, or wider technology services into business customers. The role requires a consultative approach, focusing on understanding customer challenges, developing tailored solutions, and building long-term strategic relationships. This is not a high-volume product sales position. Success in the role will come … from engaging with customers, identifying business needs, and working alongside technical specialists to deliver value-driven technology solutions. The position will involve regular customer visits across Northern Ireland and therefore candidates should be comfortable managing field-based relationships and conducting face-to-face meetings. Key Responsibilities Manage and develop ...

Analyst role sits at the heart of commercial decision-making, offering the opportunity to shape how data and insight influence growth, product strategy, and customer outcomes. You will work on high-impact analysis that directly informs business direction, partnering with senior stakeholders to turn complex questions into clear, actionable … insight. The Co mpany They are a fast-growing, data-driven digital business operating in a highly commercial environment. With a strong focus on customer experience and product performance, analytics plays a central role in how decisions are made across the organisation. The business values collaboration, curiosity, and pragmatic ...

ground up. You'll lead a small team while remaining hands-on, owning the development and execution of lifecycle programmes that directly impact customer experience, retention, and revenue. What you'll be doing Own and deliver the end-to-end CRM programme , from strategy through to execution … Lead and develop a team of 2 CRM Executives (growing to 3-4) Design and optimise customer lifecycle journeys , including: Onboarding and first purchase Patient recall and retention Repeat purchase and product journeys Build and scale multi-channel CRM campaigns across: Email SMS Direct Mail (Future channels ...

churn, working on a critical project tied to upcoming regulatory change. It is a role with clear visibility, where your ideas will directly influence customer retention and revenue outcomes. The Company They are a well-established, multi-channel media and content organisation with a large subscriber base … significant scale, they engage millions of customers across digital and traditional platforms. Their teams combine data, technology, and creative expertise to deliver compelling customer experiences. The business is continuing to invest heavily in CRM and lifecycle strategy to support long-term growth. The Role You will focus ...

global SaaS Client are now seeking a Data Analyst to join their team with a focus on customer retention. This role is a unique opportunity to transform reporting, build behavioural analytics, and work across the whole ecosystem lifecycle. This is a hybrid role (2/3 days week … maintain scalable, user-friendly dashboards that provide visibility into key performance metrics. Delivering deep-dive analytics: Conduct root cause analysis to uncover drivers of customer pain points, digital adoption challenges, and operational inefficiencies. Translate findings into actionable recommendations that improve customer journeys, optimize staffing and routing decisions ...

organizations embrace the power of easy collaboration and high productivity. Learn more at: https://www.yealink.com/en Responsibilities Manage key account customer relationships, overseeing all commercial aspects including upselling and retention. Drive customer retention and expansion, aiming to increase net retention within ...

drives decision making within a fast-growing, digital-first business. As a Senior Data Analyst, you will turn complex questions into clear insights, influencing customer strategy, product performance, and commercial outcomes. The Company They are a scaling, product-led organisation operating in a highly data-driven environment. With strong … capabilities, providing a strong platform for impact and progression. They promote an inclusive culture where different perspectives are valued and supported. The Role Analyse customer behaviour, retention, churn, and lifecycle performance to drive business insight Partner with Growth, Product, and Commercial teams to support strategic decision making ...

Company They are a fast-growing, data-led organisation that places analytics at the core of decision-making. With a strong focus on customer behaviour, product performance, and commercial growth, they are investing heavily in their data capability. The business fosters a collaborative, high-performing culture where analysts … areas to turn open-ended questions into meaningful insight and commercial recommendations. This role requires strong technical capability alongside a highly consultative approach. Analyse customer behaviour, retention, churn, and lifecycle performance Translate ambiguous business questions into structured analytical approaches Partner with Product, Growth, and Commercial teams ...

hands-on leadership role. You will develop the structure, processes and behaviours required to create predictable revenue growth while remaining actively involved in customer meetings, opportunity shaping, commercial negotiations and deal closure. You will work closely with marketing, bids, delivery, finance, recruitment and technical practice leads to ensure that … performance, risks, major deals, forecast confidence and corrective actions. Provide hands-on support with strategic accounts, complex opportunities and high-value deals by joining customer meetings, shaping propositions, guiding negotiations and supporting closures. Take direct ownership of selected opportunities where senior commercial leadership or executive involvement is required. Work ...

growth. You'll work closely with Sales, Analytics, Product, Technology, and Finance teams to deliver outstanding campaign results, identify growth opportunities, and maximise client retention . Key Responsibiliti es Manage and develop strategic client relationshi ps.Own commercial discussions including pricing, budgets, forecasting, and revenue delive ry.Create and optimise ...

meet the clients needs. Deliver World Class Service - Develop and maintain strong relationships with clients at all levels of their organisation and provide outstanding customer service while focusing on client retention. Provide leadership for Technical teams on events. Ensure that all the necessary HSE documentations including but not limited ...

expertise to promote our tailored payment, payout, and embedded finance solutions, directly addressing the complex challenges of airline merchants. Key Responsibilities Vertical-Focused Client Retention and Acquisition: A hybrid function - Prospect and secure new airline merchant customers as well as day-to-day account management and upselling ...

Orbital brand provides business connectivity, voice and related services to SMEs and multi-site organisations, supported by our own network capability, technical expertise and customer service culture. The next phase for Orbital is about moving beyond a historically Kent-focused sales model and building a more ambitious, repeatable … functional collaboration. . Role Purpose The Head of Sales will lead the Orbital B2B commercial engine across new business, business development, channel, account management, customer success and marketing. The role is responsible for driving sustainable revenue growth from new and existing customers, building a clear ICP-led sales strategy ...