51 to 75 of 621 Customer Retention Jobs in the UK

enterprise aviation customers within the European region. Reporting to the Head of Sales and Accounts - Europe, this role focuses on expansion of existing customer relationships, identifying new commercial opportunities within accounts, driving the progression of complex enterprise opportunities and driving long‐term customer value and retention. … airline customers, the Account Director develops strong relationships across operational and executive stakeholders while working cross‐functionally with Solution Consultants (pre‐sales), Product, Customer Success, and Marketing teams to deliver commercial outcomes and maximize customer value. This role plays a critical part in executing the regional growth strategy ...

This role is responsible for leading the full EMEA Client Management function, owning team performance across retention, expansion, customer satisfaction, and commercial growth. This is a people leadership role with accountability for the team quota. The Director will lead and coach Account Managers, Senior Account Managers … Account Managers, and emerging player-coach leaders to deliver consistent account coverage, proactive customer engagement, and measurable net retention outcomes across the region. This role is suited to an experienced SaaS or technology client management leader who can bring structure, commercial discipline, and strong people leadership ...

Role specifics Salary range: up to £65k Reporting to: Customer Success Manager & Team Lead Key stakeholders: Professional Services, Solution Consultants, Support, Tech and Product teams Organisational Framework Level: 3 – Professional Specialist About you/Job Summary As a Customer Success Manager, you will be the trusted partner … ensure they are confident in using our product, thereby maximising its value and impact for their organisation. Additionally, you will create and execute customer success plans that focus on customers’ long‐term goals and strategic outcomes and help shape and improve internal processes to ensure the best possible customer ...

This role is responsible for leading the full EMEA Client Management function, owning team performance across retention, expansion, customer satisfaction, and commercial growth. This is a people leadership role with accountability for the team quota. The Director will lead and coach Account Managers, Senior Account Managers … Account Managers, and emerging player-coach leaders to deliver consistent account coverage, proactive customer engagement, and measurable net retention outcomes across the region. This role is suited to an experienced SaaS or technology client management leader who can bring structure, commercial discipline, and strong people leadership ...

Account Manager Position Overview As a Senior Account Manager, you will be responsible for driving growth across a portfolio of mid-market and strategic customer accounts. The role combines new business acquisition, account development, and strategic relationship management to deliver long-term revenue growth, customer retention … from home. Each team within our organisation can decide how to implement this policy. Responsibilities Develop and grow a portfolio of existing and new customer accounts across commercial and mid-market organisations. Identify, qualify, and secure opportunities for upselling, cross-selling, service expansion, and new customer acquisition. Build ...

Senior Account ManagerPosition OverviewAs a Senior Account Manager, you will be responsible for driving growth across a portfolio of mid-market and strategic customer accounts. The role combines new business acquisition, account development, and strategic relationship management to deliver long-term revenue growth, customer retention … policy. If you have any questions after applying, please reach out to our recruitment team. ResponsibilitiesDevelop and grow a portfolio of existing and new customer accounts across commercial and mid-market organisations. Identify, qualify, and secure opportunities for upselling, cross-selling, service expansion, and new customer acquisition. Build ...

people share our company values, which translates into our clients’ experience. About the job We are seeking a highly motivated individual to join our Customer Success team as a Senior Customer Success Manager. In this role you will provide strategic support and input to the Customer Success … Team, helping and guiding them through difficult commercial and strategic scenarios. You will work closely with the Head of Customer Success to understand the overall strategy of each account. This will involve a continuous development of the way we encourage our customers to ‘use more’ and continue ...

Title: Customer Success Advisor - Commercial Location: Felixstowe Salary: £35000-£42000 Position Type: Permanent, full-time Hours of work: Monday-Friday 8.30am-5pm Our client, a leading UK rail freight and logistics company, are looking for a commercially driven Customer Success Manager to join their friendly team. The role … Customer Success Advisor, you will be responsible for c ommercial accountability, growth and revenue responsibility, customer retention and engagement and onboarding and adoption activities. Main duties and responsibilities: - Lead customer onboarding activity to accelerate adoption, maximise customer value, and support long-term account growth ...

Performance/Business Intelligence Analyst to deliver high-quality insight, business/commercial intelligence, analysis and performance reporting across the organisation. You will turn customer, revenue and commercial data into clear, actionable recommendations that support effective decision making. Client Details Major UK Infrastructure organisation Description This Major UK Infrastructure … Performance/Business Intelligence Analyst to deliver high-quality insight, business/commercial intelligence, analysis and performance reporting across the organisation. You will turn customer, revenue and commercial data into clear, actionable recommendations that support effective decision making. You will regularly interact with stakeholders across Finance, Operations, Marketing ...

seeking passionate, innovative minds to join our journey. Be a part of our dynamic team and let's transform the industry together! Director, Customer Success (EMEA) As our EMEA Customer Success organization continues to evolve, we're looking for a strategic and commercially minded Customer Success leader … help shape the next phase of growth for our customers, team, and business. As Director, Customer Success, you'll lead a team of Customer Success Professionals while helping some of the world's leading brands maximize the value of the company. You'll bring a combination of Customer ...

Location: DMGT HQ - High Street Kensington, London Position: Permanent About the Role We're looking for an Analytics Manager - Customer to lead analytics across acquisition and retention, helping us grow and optimise our subscriber base. This role sits within the Central Analytics team and works closely with … Customer, CRM, Product and Audience teams. You'll go beyond reporting to uncover what drives acquisition, conversion, retention, and value, translating data into clear, actionable recommendations that shape business strategy. You will own the Customer analytics pillar end-to-end, helping to managing a team ...

improvement and ensure they are fully utilising the solutions and services available to them. This role is ideal for someone who enjoys building customer relationships, delivering excellent service and driving organic growth through consultative account management. Duties & Responsibilities Manage a portfolio of existing customers, developing strong and long-lasting … relationships. Serve as the primary point of contact for customer account enquiries and commercial discussions. Protect and grow recurring revenue through excellent account management and customer engagement. Identify and qualify opportunities for additional products and services within existing accounts. Conduct regular customer review meetings to discuss service ...

Technology (JET) is a leading provider of event registration software and services, supporting trade exhibitions, consumer shows, and conferences with innovative technology and exceptional customer service. Our mission is to deliver seamless event experiences through powerful SaaS solutions and a client-first approach.**Role Purpose**To personally drive … business generation for the time being, while leading existing-account commercial management and Customer Success across the portfolio — building a scalable, predictable revenue engine while protecting strong customer relationships. This is a new SLT seat created alongside the Marketing Director as JET's commercial function is split into ...

improvement and ensure they are fully utilising the solutions and services available to them. This role is ideal for someone who enjoys building customer relationships, delivering excellent service and driving organic growth through consultative account management. Duties & Responsibilities Manage a portfolio of existing customers, developing strong and long-lasting … relationships. Serve as the primary point of contact for customer account enquiries and commercial discussions. Protect and grow recurring revenue through excellent account management and customer engagement. Identify and qualify opportunities for additional products and services within existing accounts. Conduct regular customer review meetings to discuss service ...

Senior Director, Strategic Accounts – France Summary We are seeking an experienced and commercially driven Senior Director, Strategic Accounts, to lead and grow our strategic customer relationships across the French market. This role will be responsible for overseeing Finastra's key accounts in France, developing long‐term customer partnerships … French financial services ecosystem and experience navigating complex enterprise sales environments. Key Responsibilities Strategic Account Leadership Own and oversee Finastra's strategic customer relationships across France. Develop and execute account strategies that drive customer satisfaction, retention, expansion, and long‐term revenue growth. Act as a trusted ...

Customer Analytics Manager 12 Month FTC London (Hybrid) | Up to £70,000Looking for a role where you can shape customer strategy and influence senior decision-making? This Customer Analytics Manager position offers the opportunity to own the customer analytics agenda for a well-established retail business … delivering insight that drives customer growth, retention and commercial performance. The Company This organisation is a leading consumer business with a large and highly engaged customer base across both digital and physical channels. Data and analytics sit at the heart of business decision-making, with established ...

client is a UK business software company. As Senior Director, Services (Health), you will shape and lead the Services strategy for our Health customer portfolio, with accountability for customer experience, retention, service revenue and delivery performance. You will bring together Support and Professional Services around … implementation towards higher-value advisory and data services, while developing service offerings that reflect the needs of different customers. Working closely with the Health Customer Unit and senior leaders across the business, you will set direction, create accountability and drive change across a complex and highly regulated environment. ...

Customer Success Manager £42,000-£45,000 + 15% Bonus | Hybrid (Milton Keynes, 2 days per week) We're partnering with a high-growth, venture-backed SaaS business that is transforming how organisations understand and engage their people. With hundreds of customers across the UK and an innovative platform … entering an exciting new phase of growth. They're investing heavily in product innovation, adopting AI throughout the business, and continuing to expand their Customer Success function. As a result, they're looking for an experienced Customer Success Manager to take ownership of a portfolio of mid-market ...

This is more than a job. It's a chance to build, grow, and make a real impact! Join our team as our new Customer Success Analyst . You’ll play a key role in assisting our customers when issues arise, acting as a reliable point of contact throughout … someone who enjoys problem-solving, communicating with customers, and taking ownership of delivering positive outcomes. You’ll work closely with Product, Engineering, Support, and Customer Success teams to coordinate the resolution of client‐raised issues, identify recurring themes, and help drive continuous improvement. Strong communication skills, attention to detail ...

bridge the gap between seamless delivery and account expansion. In this role, you will champion our client’s contractual obligations, empower a small customer performance team, and hold internal stakeholders accountable to high standards. Leveraging the trust you build through reliable execution, you’ll safeguard customer retention … Management. Maintain a balance as a trusted advisor, surfacing growth opportunities without compromising delivery integrity. Manage, coach, and set high performance standards for the customer success team. Provide the team with necessary data, tools, and processes, driving a culture of proactivity and accountability. About you: Proven background in contract ...

Working closely with sales, purchasing, finance and project delivery teams, you’ll play a key role in driving revenue growth while delivering an excellent customer experience. What You’ll Be Doing Manage and grow a portfolio of existing enterprise customer accounts Achieve and exceed agreed sales, revenue … Identify cross-selling opportunities across IT products and services Take ownership of opportunities and progress deals through to completion Prepare the commercial elements of customer proposals, including pricing, discounts and margin modelling Deliver engaging sales presentations to both new and existing customers Monitor competitor activity and support customer ...

trust through openness and transparency, where everyone is inspired to do their best work. About The Role We are looking for a Director of Customer Experience and Engagement to build and lead the organization responsible for helping Nscale customers realize meaningful value from our platform. You will … strategy, operating model, and execution of our customer experience function. This role will be pivotal in working with our customers across the AI lifecycle—from initial requirements gathering to contractual acceptance, onboarding and workload migration through production adoption, optimization, and expansion. This role sits at the intersection of customers ...

excellence across 1st Formations and its associated business lines. The individual will be responsible for driving operational performance, alignment, and execution across 1st Formations' customer-facing operations and associated service lines. This role provides operational leadership across customer sales, retention, customer service, mail, company secretarial … alongside function managers and front-line teams to ensure execution matches ambition. Key Responsibilities Own the operating strategy and day-to-day performance across customer sales, retention, customer service, mail, Co Sec, and the serviced offices/business centre; translating commercial objectives into functional plans while ...

Manager What You Will Do As a Key Account Manager within ShopperTrak, you will be responsible for managing and growing a portfolio of strategic customer accounts across the retail sector. Supporting the execution of our key account strategy, you will develop trusted customer relationships, drive commercial growth … maximise the value customers receive from our data-driven solutions. Working closely with internal teams and customer stakeholders, you will identify opportunities to expand our footprint, increase wallet share, and retain critical business. This role will focus on a select group of high-potential named accounts, ensuring long-term ...

Lead Customer Success Manager Salary: £60,000 - £80,000 basic salary + meaningful early-stage equity Location: London (4 days per week office-based) Employment: Full Time, Permanent This is an opportunity to join a fast-growing, venture-backed AI startup transforming how property businesses operate. Its AI platform … better service to tenants. Already live with pilot customers and building towards commercial scale, the business is looking for a commercially minded, technically capable Customer Success professional to help turn early traction into long-term customer growth. The Role As Lead Customer Success Manager, you will ...