51 to 75 of 105 Customer Retention Jobs in the UK

well-established UK manufacturer with a strong reputation for quality and innovation. As part of continued growth, they are looking to appoint a Customer Success Manager to strengthen their commercial function and elevate the customer experience. This is a pivotal role focused on customer satisfaction, retention … support. The Role Act as the primary post-sale point of contact for a portfolio of UK customers Manage smooth onboarding, delivery, and ongoing customer support Build trusted, long-term customer relationships Proactively resolve IoT/software-related issues and manage expectations Identify opportunities for repeat business ...

Remote (Need to be UK Based). WeDo have exclusively partnered with a SME who continue to go from strength to strength. Due to customer retention and growth, coupled with a recent round of funding (c£12m), a Lead Engineer is required to broaden their existing product ...

productivity. Drive Operational Excellence & Enablement: Ensure the provision of a comprehensive, reliable, and user-centric IT service that fully equips all colleagues to exceed customer expectations. Lead Technology Innovation & Investment: Anticipate future needs, develop a prioritised roadmap of change, and ensure all technology investments deliver a clear return ...

field based role, perfect for someone who enjoys building face to face relationships, identifying opportunities on site and developing both new and existing customer accounts. You ll take ownership of a regional portfolio, working closely with internal teams to deliver consultative site solutions that meet customer needs while … range of products and services Negotiate contracts and pricing with clients Maintain a strong and sustainable sales pipeline Manage debt control within your customer portfolio What We re Looking For: Proven experience in business development or external field sales A track record of exceeding sales targets and delivering revenue ...

high-performance but genuinely collaborative - smart people, low ego, and leadership that gives autonomy and support in equal measure. With scaling revenue, strong customer retention, and ambitious growth plans, this is a business with real momentum. The Role As a Pre-Sales Consultant ...

Aerospace and Automotive sectors to make smarter, data-driven decisions. Elevating the overall user experience of Synopsys' flagship products, driving user satisfaction and customer retention. Contributing to the technical excellence and scalability of our web applications, ensuring long-term maintainability and performance. Setting high standards for code quality, testing ...

Opportunity Our client is an international organisation with their UK office in London. They develop innovative digital solutions to improve service, engagement, customer experience and communication within the retail industry. Leading the UK Technical Team, this position is fundamental to the Solution and Product Definition Strategy and supports … face and remotely consult with clients, current and potential, to help define their project requirements. Manage and coordinate technical design phases to meet customer needs. Proactively coordinate and activate resources as needed to achieve project goals. Engage and coordinate with internal teams, including Software Development (for project integrations), Delivery ...

design and packaging of standardized industry solutions (e.g., "small logistics vehicle + insurance + charging package"), deliver value propositions and sales scripts; Develop benchmark customer cases, industry white papers, demo sandboxes, and other enablement materials to enhance frontline sales conversion efficiency; Collaborate with regional marketing teams to plan industry … specific activities (online seminars, industry exhibitions, trial programs); Monitor solution adoption rates, customer retention, and NPS, continuously iterate solution content and promotion strategies. ...

where you’ll act as a trusted partner to your customers, ensuring long-term value, retention, and growth. You’ll lead structured customer engagement, build strong relationships with senior stakeholders, and proactively identify opportunities to expand services, optimise delivery, and strengthen commercial outcomes. Key responsibilities will include … Managing and developing long-term relationships across a portfolio of high-profile accounts Creating account strategies aligned to customer goals, challenges, and priorities Leading regular account reviews and strategic discussions with senior stakeholders Identifying opportunities for upsell, cross-sell, contract expansion, and service improvement Owning revenue and growth plans ...

trusted, long-term partner with a strong focus on ROI and total cost of ownership. Your Team Working cross-functionally with Customer Success and internal delivery teams, you’ll collaborate to build joint value roadmaps that support customer objectives and MHR’s strategy. You’ll maintain accurate sales … activity in Salesforce and conduct regular customer touchpoints, visiting each customer at least every 90 days. Together, you’ll resolve escalations, maintain referenceable accounts, and ensure customers continue to realise value from their investment in MHR. Your Impact Your ability to build meaningful, strategic relationships and deliver consultative ...

sales role and it is not a Service Desk role. It is a strategic service delivery role for a professional who cares about client retention and technical excellence. ...

performance, and execution. Oversee service delivery for infrastructure, cloud, and support functions. Maintain service quality, meet SLAs, and drive process improvement. Support contract renewals, customer retention, and service expansion. Build and lead high-performing technical and service teams. Report on KPIs, risks, and opportunities to senior stakeholders. … Senior leadership experience within an MSP or IT services environment. Strong understanding of managed IT, cloud, and infrastructure services. Proven record balancing operational stability, customer outcomes, and business growth. Commercially aware, strategic, and delivery-focused. Offer Senior leadership influence in a growing MSP. Competitive package (£60k-£80k) plus share ...

have direct and visible impact. You'll be working with a business that delivers technically complex, high-quality projects while valuing sustainable growth, client retention, and long-term relationships over turnover for turnover's sake. ...

managed IT Support, Cyber Security, Microsoft Cloud services and transformation projects. Achieve and maintain KPI’s across revenue generation (upfront and recurring) and client retention To generate leads within set KPI’s for other divisions including telephony, connectivity, mobile & energy To support senior leadership with proper opportunity/ ...

right time to join - Business Development Manager At this moment in it business history it has built a strong reputation, client retention and expansion is at an all-time high, the existing core clients trust the company and have complete access to Board of Directors, this openness ...

looking to appoint a Regional Business Development Manager/Account Manager . This role offers a genuine opportunity to build meaningful customer relationships in a sector where face-to-face engagement has historically been limited, with strong support from an established brand and operational infrastructure. The Opportunity This … balanced, field-based sales role , with an even split between developing existing customer accounts and winning new business within your region. You will take ownership of an established portfolio while also proactively identifying and converting new customers, using a consultative, service-led approach. The focus is firmly on long ...

clear, actionable insights that drive commercial value. Analyse large and complex datasets to quantify the impact of marketing investment on key outcomes such as customer acquisition, retention, and engagement. Apply a range of data science techniques - including regression, machine learning, and time-series modelling - to generate insights ...

clear, actionable insights that drive commercial value. Analyse large and complex datasets to quantify the impact of marketing investment on key outcomes such as customer acquisition, retention, and engagement. Apply a range of data science techniques - including regression, machine learning, and time-series modelling - to generate insights ...

relationships with key business client. This is a fantastic opportunity to join a forward-thinking organisation that has recently restructured its operations and customer support functions to enhance client experience and long-term success. In this role, youll take ownership of a portfolio of corporate clients, managing the full … customer lifecycle from post-sale onboarding through to long-term relationship development. Youll play a key role in ensuring clients receive measurable value from their investment, while identifying opportunities for growth, optimisation, and deeper engagement. Key Responsibilities Client Onboarding & Implementation Lead the end-to-end onboarding process ...

plans. Lead platform selection, implementation, onboarding and long-term platform management. Present strategic recommendations, progress and performance updates to board-level stakeholders. Commercial Growth & Customer Experience Drive revenue growth through conversion optimisation, customer acquisition and retention strategies. Design and deliver best-in-class digital customer journeys across all touchpoints. Lead website and app roadmaps focused on making the customers job easier. Champion data-driven personalisation, content strategy and customer engagement initiatives. Digital Enablement & Operations Design and implement adoption strategies transitioning customers from traditional offline sales to self-service, EDI, punchout and integrated solutions. ...

full right to work to apply* ABOUT THE BUSINESS This established, pure-play CRM agency has close to 30 years' experience delivering data-led customer engagement and retention programmes for some of the UK's most recognisable brands. Following a recent international acquisition, the agency is entering … client care on a large, complex account within a regulated environment. Provide strategic support, ensuring campaigns and activity align with broader customer and brand objectives. Work closely with internal teams delivering execution across direct marketing and email. Act as a consistent, reliable client contact, maintaining momentum and quality across ...

ongoing satisfaction to aid growth and contract renewals with customers. Work alongside our sales team, driving and supporting their strategy for new business acquisition, customer growth and retention. Plan and prioritise personal sales activities and customer contact to meet and exceed required daily sales activities. Maintain … across the business including leadership, solution architects, procurement, and others to make both tactical and strategic decisions. While feeding back to all on discovered customer needs, to support continual improvement of product and process. Customer visit and international travel when necessary. Utilisation of CRM (Salesforce) in the recording ...

diverse geographies. The Impact you will create in the Job: You will manage the entire sales process, starting from generating interest to first customer contact to setting up qualified meetings for the Sales team. You will build a strong pipeline of Sales Qualified Opportunities by penetrating new accounts. Actively … analyze and identify the roadblocks in our customer engagement and retention Follow up on leads and conduct research to identify potential prospects and build relations by initiating communications and doing follow-ups in order to move opportunities through the sales funnel. You will deploy ...

line. You will be responsible for leading a team of 15 engineers, ensuring service excellence, strong SLA performance and a consistently high standard of customer support. Reporting directly to the Head of Operations, you will work closely with our Customer Success Managers and internal technical teams to align … service delivery with customer expectations and business objectives. Key Responsibilities Full ownership of daily service desk operations within an MSP environment Direct line management, mentoring and development of 15 service desk engineers (1st-3rd line) Oversight of ticket queues, prioritisation, escalations and workload distribution Management of incident, problem ...

Work Location: London Paddington, Reading Green Park Mode of Working: Hybrid Hybrid Working Details: 2 days office The Role: It's a telecom-based customer, this role is an improve/optimize the digital experience to the customer, this role is an impactful role. As the person will … testing, and performance optimization. They will work closely with cross-functional teams to identify opportunities for growth and execute effective CRO strategies to increase customer acquisition, retention, and overall ROI. Your Responsibilities: Data Analysis & Insights: Analyze website performance and user behavior data to identify trends, pain points ...