51 to 75 of 133 Customer Retention Jobs in the UK

full sales cycle from prospecting and qualification through to contract closure. Critically, you will then be responsible for expert account management to ensure client retention, growth, and recurring revenue. You will work closely with the Managing Director and Marketing team to set and execute the sales strategy. ...

planning, creation, deployment, and reporting of email campaigns and automation journeys. Develop and implement email marketing strategies to increase engagement, generate leads, and improve customer retention. Ensure campaigns follow best practice for deliverability, segmentation, automation, A/B testing, and data privacy compliance (e.g., GDPR, CAN-SPAM). Maintain ...

strong, positive relationships with current clients. This involves regular communication and ensuring that clients are happy with the products or services they’re receiving. • Customer Retention: Developing strategies to keep clients engaged and reduce churn. The Sales Farmer ensures that clients feel valued and continue their business … with the company. • Account Growth: Identifying opportunities for upselling (selling more expensive options) or cross-selling (introducing complementary products or services) within the current customer base. • Problem-Solving and Support: Addressing any issues or concerns that clients might have with the product or service. A Sales Farmer works ...

London. Joining the EMEA Commercial team, the Business Change Manager will be responsible for initiating and managing strategic programs that will drive commercial outcomes, customer growth and retention. This is a cross-functional role where you will partner with stakeholders from across the business Marketing, Sales, Partnerships, Product, Customer … role in SaaS, Sales, Marketing, and Go-To-Market. Demonstrated, hands-on experience driving projects related to high-touch account management, B2B sales and customer retention strategies. Demonstrated ability to influence at VP level and above Demonstrated ability to build strong partnerships across teams. Ability ...

Joining the EMEA Commercial team, the Program and Change Manager will be responsible for initiating and managing strategic programs that will drive commercial outcomes, customer growth and retention. This is a cross-functional role where you will partner with stakeholders from across the business Marketing, Sales, Partnerships, Product, Customer … role in SaaS, Sales, Marketing, and Go-To-Market. Demonstrated, hands-on experience driving projects related to high-touch account management, B2B sales and customer retention strategies. Demonstrated ability to influence at VP level and above Demonstrated ability to build strong partnerships across teams. Ability ...

organizations embrace the power of easy collaboration and high productivity. Learn more at: https://www.yealink.com/en Responsibilities Manage key account customer relationships, overseeing all commercial aspects including upselling and retention. Drive customer retention and expansion, aiming to increase net retention within ...

Title : Customer Success Services Specialist (French Speaking) Location London Hybrid : You will be required to be in the London or Reading office once a week Target Start Date : March 2026 Contract duration : 12 months Day Rate : Competitive (Inside IR35) Deloitte Working with the Deloitte Associate (Contractor) Programme means … projects within the firm that suit your experience should you wish to continue with Deloitte. About the Project We are seeking a French speaking Customer Success Services (CSS) Specialist to work with a global software vendor client and support the client’s Corporate customer segment. You will simplify ...

programmes Work closely with distribution partners Client Engagement Operate at C-level with clients Lead strategic proposals, bids, and contract negotiations Ensure strong client retention and upsell strategy Operational Collaboration Work closely with technical and service delivery teams Ensure smooth handover from sales to implementation Align commercial promises ...

Customer Engagement Manager £40,000 - £42,000, plus benefits Wolverhampton – Hybrid Due to ongoing business growth, an exciting opportunity has opened up to join a dedicated team that prioritises client success. As the primary point of contact for customers, you’ll foster strong, positive relationships while ensuring their needs … their expectations are clear. Your focus will be on driving customer satisfaction and retention, helping clients achieve their goals while strengthening long-term partnerships. Main Areas of Responsibility for the Customer Engagement Manager: Responds to enquiries and concerns from customers Arranges regular customer reviews ...

deliver solutions that address client business needs and deliver client value while supporting product-specific business strategies. •Engage at all levels within the customer, sales and channel partner organization. Work with the customers and Business Partners to grow market share within the portfolio. •Provide sales direction and leadership … local Industry Conferences and User Group meetings •Contribute to creating and executing regional sales plays •Engage BigFix GEO and Global Leadership to increase customer advocacy and progress deals •Exceed assigned software, services and renewals sales targets •Maintain customer retention •Add new logos annually What ...

looking for a Program Manager (Contractor) to join its EMEA Commercial team, leading high-impact programmes focused on high-touch account management and customer retention . You’ll drive strategic initiatives from idea to execution, partnering with Sales, Marketing, Product, Partnerships, and Customer Success to deliver … functional commercial programmes end-to-end Connect strategy to execution, prioritising high-impact work Define and track KPIs, linking delivery to revenue and retention outcomes Establish governance, operating rhythms, and clear reporting Identify risks, unblock issues, and drive change at pace Influence senior stakeholders using data-driven insights ...

client are seeking an experienced CRM Manager to lead and optimise customer relationship strategies within the. This role in Greater Manchester requires expertise in CRM systems and a focus on achieving customer engagement and retention goals. Client Details Our client is an SME technology firm … established marketing & digital function. Description The key responsibilities for the CRM Manager role will include: Develop and implement effective CRM strategies to enhance customer engagement and retention. Analyse customer data to identify trends and opportunities for growth. Provide mentorship and training to an in-house digital team. Oversee ...

clients' SaaS product success. The role is far-reaching across: *Leadership of teams of 10+ staff *Sales and Marketing Strategy *Demand Generation *Account management *Customer retention and growth * Team Development A background of sales success in B2B/SaaS is needed. In return, you will receive ...

consultative approach to showcase the full potential of TechEdge’s products and services. Strategic selling: Develop and execute account strategies that maximize client retention and grow account revenue. Maintain a strong sales pipeline by prospecting within existing accounts and targeting new opportunities. Contract management: Lead all stages ...

partnerships across charities, churches, publishers and sector agencies Build trusted relationships with CEOs, marketing leads, fundraising teams and HR stakeholders Maintain high client retention and satisfaction Identify and execute upsell opportunities across the product portfolio Represent the organisation at relevant conferences and networking events Stay informed on market ...

Eckoh is a market leader of Customer Engagement Security Solutions, supporting an international client base from our offices in the U.S. and the U.K. Eckoh is owned by Bridgepoint one of the world's leading private asset growth investors, with over $75 billion of assets under management. … point of contact both externally and internally. Co-ordinate and Conduct business reviews to provide performance feedback, educate and provide industry insights. Drive client retention, renewals, upsells. Gather, report and communicate customer feedback on service, technology and product delivery. Manage individual lead generation and sales targets ...

business operations, working closely with Sales, Marketing and wider Commercial leadership to deliver several key initiatives, including: Transitioning to a more enterprise-tier customer model Operationalising and optimising the sales funnel BPO footprint optimisation and consolidation Embedding programme structure and governance into customer retention initiatives Driving ...

leading security accreditations. As a Principal Service Manager, you will be a senior leader responsible for the overall health, success, and growth of strategic customer relationships. Acting as a trusted advisor, you will ensure services are delivered effectively, customers realise value, and long-term satisfaction and retention are achieved. This is a high-impact role for someone who thrives at the intersection of service delivery, customer success, and relationship management. Key Responsibilities Build and maintain strong, senior-level customer relationships. Own the end-to-end success of strategic and business-critical customers. Ensure ...

environment that nurtures Growth and Curiosity Learn More Get to know us better before you apply! Check out our product documentation, blog, and customer stories to see how we work and what we value. CleverAI Blogs Redefining Customer Engagement in the AI Era TesseractDBTM CleverTap Product Demo About … CleverTap: CleverTap is the world’s leading AI-first, all-in-one customer engagement and retention platform, redefining how brands build lasting customer relationships in the Agentic era. Powered by its proprietary CleverAITM Decisioning Engine and the Agentic Universe, CleverTap enables autonomous, real-time decision-making ...

with nationally recognised FMCG suppliers with household brand clients, providing solutions to business challenges based upon our data. The team are responsible for client retention, contract renewal, and revenue growth through products and services which meet the business needs of clients. The overall aim is to boost ...

joining a growing team of over 50 specialists across IT support, cyber security, cloud solutions and infrastructure services backed by excellent client retention and industry-leading expertise. If you're confident with HubSpot, love improving processes, and enjoy supporting users, this is a brilliant opportunity to step into ...

implementation of an offshore centre Key Responsibilities Professional Services Strategy: Define and execute the services strategy aligned with company growth goals and evolving ERP customer needs. ERP Implementation Leadership: Oversee successful delivery of ERP implementations, upgrades, integrations, and business transformation programs. Customer Value & Outcomes: Partner with Customer Success, Sales, and Product teams to ensure high customer satisfaction, retention, and expansion. Innovation & AI Enablement: Drive the adoption of innovative delivery approaches, including automation, AI-enabled services, and next-generation consulting models. Revenue & Profitability Ownership: Manage services P&L, optimize utilization, forecasting, margin performance ...

meet budget and expectations Sales enablement - Assist Sales people with technical guidance on a variety of products and solutions across a range of customer sizes and types and evangelise the team’s capabilities Customer retention - Act as a trusted adviser to customers through building knowledge … leverage investment in Solutions Architects, Services BDMs, Cloud platform, and professional services resources. Client engagement - driving and evangelising DC and Cloud services capabilities to customer base. Differentiating my client through its productised services, consulting capability and cloud expertise. Accreditation – Attain and maintain relevant accreditation(s) in key areas Exceptional ...

Role: We are seeking a detail-oriented and customer-focused individual to join our team as a Quality Assurance and Complaints Handling Specialist. In this role, you will be responsible for ensuring the quality and efficiency of the Operations Centre while effectively handling customer complaints and feedback. … implement quality assurance protocols and performance metrics to assess the Centre performance and identify areas for improvement. Conduct regular audits of Centre processes and customer interactions to identify gaps and develop strategies for enhancement. Handle escalated customer complaints and provide timely and effective resolution, ensuring customer satisfaction ...

Doing Building strong relationships with clients Booking and managing client meetings to understand project needs Communicating the value of our service Supporting client retention and identifying upsell opportunities We’re Looking for People Who Are: Articulate and professional Motivated by success, results, and the chance to progress quickly ...