51 to 75 of 214 Customer Retention Jobs in the UK

programmes. 12 month contract on hybrid basis. Responsibilities Develop programmes which deliver robust relationships with all customers, fostering trust and loyalty, while growing client advocacy across our customer base to enhance satisfaction and retention Further embed the use of AI, data, and propensity models to develop proactive intervention capabilities that prevent customer churn Skills … 4+ years experience in a Customer Success/Business Analysis or similar role. Ideally in a SaaS organisation in customer retention strategy and design. Data driven - you are confident digging into the numbers to quantify ROI. Marketing degree or similar Benefits Long contract Global company Free breakfast on site More ❯

on our Shopify Plus store, drive growth through experimentation and insight, and help bring the spirit of Savile Row to screens worldwide. From UX to CRO, campaign planning to customer retention, you’ll shape how our customers experience Drake’s in the digital space - with authenticity, delight, and a dash of irreverence. YOUR RESPONSIBILITIES Strategy & Leadership · Define … growth e-commerce platform. · Lead and mentor a talented in-house team, nurturing skills and driving performance. Site Ownership · Take charge of our Shopify Plus storefront: manage merchandising, UX, customer journeys, and CRO. · Work hand-in-hand with our creative, marketing, ops, and retail teams to ensure a joinedup, best-in-class brand experience. · Implement A/B tests … UX improvements, mobile optimisation, and SEO enhancements with a clear focus on performance. Performance & Growth · Partner with digital agencies to drive customer acquisition through paid search, social, and performance marketing. · Turn data into direction: monitor KPIs, site analytics, sales funnels, and user behaviour to continually refine strategy. · Improve key commercial levers: AOV, LTV, conversion rates, and retention. Customer More ❯

on our Shopify Plus store, drive growth through experimentation and insight, and help bring the spirit of Savile Row to screens worldwide. From UX to CRO, campaign planning to customer retention, you’ll shape how our customers experience Drake’s in the digital space - with authenticity, delight, and a dash of irreverence. YOUR RESPONSIBILITIES Strategy & Leadership · Define … growth e-commerce platform. · Lead and mentor a talented in-house team, nurturing skills and driving performance. Site Ownership · Take charge of our Shopify Plus storefront: manage merchandising, UX, customer journeys, and CRO. · Work hand-in-hand with our creative, marketing, ops, and retail teams to ensure a joinedup, best-in-class brand experience. · Implement A/B tests … UX improvements, mobile optimisation, and SEO enhancements with a clear focus on performance. Performance & Growth · Partner with digital agencies to drive customer acquisition through paid search, social, and performance marketing. · Turn data into direction: monitor KPIs, site analytics, sales funnels, and user behaviour to continually refine strategy. · Improve key commercial levers: AOV, LTV, conversion rates, and retention. Customer More ❯

product team to improve the website and app, analyzing user behavior, testing new ideas, and driving product strategy. This role offers the chance to make an impact by influencing customer retention and product performance, with plenty of room for creativity and innovation. Key Responsibilities Lead A/B testing and experimentation to optimize product features and customer flows Analyze customer data to identify trends, improve app usage, and drive retention Collaborate with product managers and engineers to shape new propositions and features Use SQL to analyze large datasets, testing hypotheses, and generating insights Support pricing tests and assess product performance against business goals Help iterate on the website and app, continuously improving user More ❯

product team to improve the website and app, analyzing user behavior, testing new ideas, and driving product strategy. This role offers the chance to make an impact by influencing customer retention and product performance, with plenty of room for creativity and innovation. Key Responsibilities Lead A/B testing and experimentation to optimize product features and customer flows Analyze customer data to identify trends, improve app usage, and drive retention Collaborate with product managers and engineers to shape new propositions and features Use SQL to analyze large datasets, testing hypotheses, and generating insights Support pricing tests and assess product performance against business goals Help iterate on the website and app, continuously improving user More ❯

leading provider of golf club management software, supporting hundreds of clubs with everything from competitions and handicapping to membership and payment solutions. We are seeking a motivated and enthusiastic Customer Support Specialist to join our Warwick-based team. In this role, you will assist customers with enquiries and requests, manage support cases via our helpdesk system, and deliver training … solution. This is a fantastic opportunity for someone who is passionate about golf, enjoys problem solving, and wants to be part of a friendly, hardworking team. Key Accountabilities: Resolve customer support queries via telephone, email, and online helpdesk Escalate and document development requirements where needed Manage data entry into CRM and helpdesk systems Support customer implementation projects Deliver … customer training sessions on system use Work with a customer retention plan to build strong client relationships Required Skills & Experience: Strong IT and web skills, with a good aptitude for problem solving Comfortable working under pressure with excellent attention to detail Clear, professional, and accurate written communication skills Excellent telephone manner with a customer-first More ❯

a skilled and experienced Clinical Application Specialist to join our GYN Surgical Solutions division, primarily focusing on the Sonata product range. What are Hologics Applications Specialists responsible for? Ensuring customer retention and driving customer satisfaction. Provide advanced applications support of existing Hologic customers, training of new and existing customers on relevant product portfolio. Provide customer … and site assessment). Assisting users in the effect utilization of Hologic products, advanced applications' troubleshooting and commercial support during conferences and trade shows. Drive business growth of existing customer base as well as expand market share within a designated territory. Identify growth opportunities to existing customer base and gather insights from competitive accounts to identify potential opportunities. … Work in close collaboration with Sales, Field Service, Marketing and Technical and Customer Service to ensure customers receive a first-class experience. To be considered for the role we expect the following as a minimum expectation: Education : Post grad/diploma qualification in Medical Ultrasound. Experience : Fully competent in the surgical/clinical setting and advanced experience as applications More ❯

Customer Account Manager - Managed Services Location: Manchester (Hybrid working, 3 days office, 2 days home) Salary: to £28-30k Dep on experiences + £8-10k Commission + Bens Our client, an expanding and dynamic provider of managed services is looking to recruit a Customer Relationship Manager to join their customer excellence and account management team … Main purpose of Role: Working closely with the named Account Directors across a nominated Account Roster and the broader business functions to support the creation of the best possible Customer Experience, Retention of Annual recurring revenues and incremental Account spend. As part of the overall engagement, support the Account Directors in working to drive cross sell and … leading role supporting the Account Director within named Accounts on run rate business. Work working closely with the team to bring new contacts and opportunities to light through close customer management. Engage directly in their own named accounts drive growth and ensure the retention of the support renewal and recurring revenues. Continue to develop incremental opportunities by More ❯

targets and expand market share. Work alongside the product management teams to help collect market research, to provide feedback across the core product pillars informing on market trends and customer demand. To work with the marketing teams to help tailor marketing campaigns and collateral, often built from customer success stories. To work alongside the sales and customer success teams to help collaborate with the customer base to ensure user adoption and utilisation of the services deployed To build effective relationships with key partners to help drive demand generation and to better service the shared customer base. To help serve as a subject matter expert to help establish them as a trusted advisor in the … and verbal) Character: Self-starter mentality with a proven ability to thrive in a fast-paced, high-growth, and collaborative environment. Key Measures of Success Performance against fiscal targets Customer retention rate Execution against Go to market plans. Customer satisfaction survey. Peer feedback More ❯

equitable environment. About the role An Enterprise Service Manager at Expereo plays a pivotal role in overseeing the service experience of large enterprise customers, ensuring seamless service delivery, exceptional customer satisfaction and continuous service improvement. This role requires a strategic, proactive approach to managing service operations, acting as a key liaison between customers, internal teams and global service providers. … The Enterprise Service Manager plays a vital role in customer retention and growth by delivering exceptional service performance, optimising response and resolution times and driving improvements in service management processes. Responsibilities Here are how your day-today responsibilities of the role will look like, but are not limited to: Act as the primary point of contact for … ensuring a high level of engagement and satisfaction. Conduct regular service reviews (Monthly or quarterly) providing insights into service performance, improvement initiatives and future service enhancements. Act as the customer advocate within Expereo, ensuring customer feedback and issues are addressed effectively across teams. Monitor and manage service performance against contractual SLAs and KPIs identifying and addressing gaps proactively. More ❯

Contact Center Customer Success Manager What you can expect The Contact Center Customer Success Manager (UK) will drive product adoption, customer satisfaction, retention, and expansion across Zoom's UK Contact Center customer base. This role spans all industries and serves as a strategic partner to clients. You will lead conversations with senior stakeholders and … You will proactively guide customers toward their desired outcomes. You will work closely with sales, marketing, and product teams to ensure success across a high-performing and diverse EMEA Customer Success team. About the Team Customer Success at Zoom is core to our "2.0 journey"-ensuring customers derive ongoing value from our platform. We partner closely with our … customers post-sale to build trusted relationships, maximize product usage, and align solutions to their evolving business needs. The EMEA Customer Success team is a diverse group of professionals based across the Netherlands, France, UK, and Saudi Arabia. As we scale, we are committed to delivering world-class customer outcomes and maintaining a collaborative and inclusive culture. What More ❯

SaaS Customer Support Manager We are seeking an experienced Customer Support Manager to lead and inspire a high-performing support team within a growing software business. You’ll oversee the day-to-day running of the customer helpdesk, ensuring SLAs are met, service quality remains exceptional, and continuous improvements are implemented. This is a leadership role where … your expertise, empathy, and ability to drive performance will directly impact customer satisfaction and retention. Location: Milton Keynes – Hybrid (with travel across the UK, Ireland and occasionally overseas) Salary: £55,000+ depending on experience, plus bonus, pension and an excellent benefits package Requirements for SaaS Customer Support Manager 3+ years in a customer support position within a … quickly Experience with ITIL or service management frameworks is beneficial Previous exposure to AI-powered tools is desirable Confident stakeholder management and relationship building at all levels Responsibilities for Customer Support Manager Lead and develop a team of support analysts (including a team lead) to deliver exceptional customer service Manage the day-to-day helpdesk operations, ensuring SLAs More ❯

The next step in your customer success career begins here. Customer Success Manager - Emergency Services This is an entry-level role focused on supporting the CSM team with day-to-day customer interactions, reporting and research, while building the foundations for a career in Customer Success. Full-time Birmingham Hybrid What are we all about? Lots … and have fun along the way. You'll see our enthusiasm and passion for the work we do displayed throughout every interaction with us, whether it's on a customer call, on one of our wonderful webinars or at our flagship BIG Social event. What are our values? We graft We give a sh t Who do we work … sector, including with 41 of the UK's police forces, our track record speaks volumes about the value we bring to those on the front line. What's the Customer Success Manager role all about? Our Customer Success team develops collaborative and supportive working relationships with our diverse customer base to ensure the adoption and use of More ❯

This is an exciting opportunity to join a growing business within the insurance and consultancy services industry , where you will be responsible for driving online sales performance, optimising the customer journey, and ensuring an exceptional digital experience. Key Responsibilities: Manage and enhance the full e-commerce sales funnel, ensuring a seamless online customer journey. Implement conversion rate optimisation … CRO) strategies using A/B testing, analytics, and customer insights. Collaborate with developers and designers to deliver a mobile-optimised and engaging digital experience. Monitor KPIs including conversion rates, traffic, and acquisition costs to inform strategy. Partner with Marketing and Sales teams to ensure consistency across digital platforms, content, and customer retention strategies. About You More ❯

for our clients, ensuring they derive maximum value from our products/services. Your role will involve building strong relationships, understanding client needs, and facilitating successful outcomes to drive customer satisfaction and retention. Role Description The Client Success Manager will report to the Client Success Director and work closely with the client leadership team to ensure optimal delivery and More ❯

for our clients, ensuring they derive maximum value from our products/services. Your role will involve building strong relationships, understanding client needs, and facilitating successful outcomes to drive customer satisfaction and retention. Role Description The Client Success Manager will report to the Client Success Director and work closely with the client leadership team to ensure optimal delivery and More ❯

compliance regulations Day-to-day website management including content updates, price changes, site troubleshooting and promotional activity Review and report on website performance and trading activity including conversion rates, customer retention, AOV and daily traffic Use analytical tools to understand customer behaviour and optimise the on-line customer journey Identify trends and opportunities to keep More ❯

About your role: At British Gas, we're redefining the way our customers experience energy and home services. At the heart of this transformation is our Membership proposition - a customer-centric scheme designed to reward, engage, and build lasting relationships with our customers. We're looking for a commercially-minded, analytical, and customer-obsessed Digital Product Manager to … lead and evolve our Membership offering. You'll drive the strategy, performance, and optimisation of our membership proposition, collaborating across digital, commercial, marketing, and customer experience teams to deliver maximum value for both our customers and the business. Responsibilities of the role: Own the end-to-end performance of the Membership product, with a focus on acquisition, engagement, retention, and lifetime value. Define and deliver the Membership strategy and roadmap, ensuring alignment with broader business goals and customer needs. Continuously improve the digital customer experience across touchpoints-simplifying sign-up, driving engagement, and enhancing perceived value. Leverage data and insights to identify new opportunities, refine features, and inform key product decisions. Lead conversion rate and More ❯

About your role: At British Gas, we're redefining the way our customers experience energy and home services. At the heart of this transformation is our Membership proposition - a customer-centric scheme designed to reward, engage, and build lasting relationships with our customers. We're looking for a commercially-minded, analytical, and customer-obsessed Digital Product Manager to … lead and evolve our Membership offering. You'll drive the strategy, performance, and optimisation of our membership proposition, collaborating across digital, commercial, marketing, and customer experience teams to deliver maximum value for both our customers and the business. Responsibilities of the role: Own the end-to-end performance of the Membership product, with a focus on acquisition, engagement, retention, and lifetime value. Define and deliver the Membership strategy and roadmap, ensuring alignment with broader business goals and customer needs. Continuously improve the digital customer experience across touchpoints-simplifying sign-up, driving engagement, and enhancing perceived value. Leverage data and insights to identify new opportunities, refine features, and inform key product decisions. Lead conversion rate and More ❯

What you'll be doing: As our Head of Service Management and Customer Experience, you'll lead a combined team of Service Delivery Managers, Technical Account Managers, and Customer Experience professionals, responsible for delivering exceptional customer outcomes across our cloud-managed services. You'll shape and execute our service strategy, drive continual improvement, and act as a … C-level stakeholders. You'll report to the COO and work cross-functionally with technical, sales, and service teams to ensure our services are reliable, scalable, and aligned to customer success, as well as acting as senior escalation point for service issues, general escalations and dispute resolution for some of the groups largest and most valued customers. You'll … also: Lead and develop our Service Delivery and Customer Experience teams Design and implement a forward-thinking service strategy aligned to business and customer goals Build strong relationships with key customer stakeholders and manage executive service reviews Drive continuous service improvement, performance monitoring, and SLA adherence Collaborate with Sales and Technical teams to support retention More ❯

transformation toward a role-personalized, AI-powered clinical ecosystem . Your impact will span search quality, relevance, personalization, and workflow integration across a global clinical user base. Key Responsibilities Customer Focus Deeply understand clinician workflows, pain points, and search behaviors across care settings. Represent the voice of the customer-leveraging interviews, analytics, and advisory feedback-to shape product … define and run structured experiments and OKRs. Surface and prioritize high-value improvements using telemetry, qualitative insights, and market research. Commercial Acumen Collaborate with go-to-market, sales, and customer success teams to position search as a differentiator. Support commercial packaging and pricing decisions that drive customer retention and upsell opportunities. Innovation & Technical Acumen Translate AI … 10+ years in product management, including demonstrated leadership in search, AI/ML, or digital health . Proven success launching and scaling search or discovery products that deliver measurable customer impact. Strong understanding of AI-powered search technologies (e.g., vector search, semantic ranking, NLP). Exceptional stakeholder management and executive communication skills. Empathy for clinicians and a relentless focus More ❯

Customer Success Manager Key Highlights: Job Title: Customer Success Manager Location: Gateshead , 3 days per week in the office, hybrid working Reporting to: Head of Customer Success About Us ️ SaleCycle powers campaigns for some of the world's most recognisable brands. We help 500+ enterprise-level clients worldwide to optimise their online conversions through traffic retention … Build and maintain strong, long-lasting client relationships by serving as their primary point of contact. Understand client goals, challenges, and business needs to provide tailored solutions and ensure customer satisfaction. Regularly engage with clients to gather feedback, assess satisfaction, and identify opportunities for improvement. Communication Skills: Serve as the liaison between clients and internal teams, ensuring clear, transparent … Proactively share relevant product/service updates and industry insights to clients. Communicate complex technical information in an easy-to-understand way for clients, ensuring alignment on objectives. Client Retention & Growth: Monitor client health, identify risks, and proactively address concerns to ensure long-term retention. Identify opportunities for upselling or cross-selling additional services/products to expand More ❯

brands and supercharge them. What you’ll be doing: You’ll be responsible for the full end-to-end performance of the business, from product strategy, revenue growth and customer retention to operational delivery and innovation. This includes: Developing and delivering a clear growth strategy in line with wider group goals Leading and inspiring cross-functional teams … operations, product and development Owning the P&L and driving performance against key financial targets (including Rule of 40) Identifying market trends and evolving our value proposition to meet customer needs Working with central product and marketing teams to shape go-to-market strategies Representing the brands at external events and forging strong partnerships Championing team development, accountability, and … a strong culture of leadership development. We’re looking for someone who: Has a strong commercial background and proven track record of owning and growing a P&L Is customer centric with experience in shaping strategy around customer and market demands Brings leadership experience across multiple functions within software, SaaS, or payments Is both a strategic thinker and More ❯

accounts, maintaining a high level of engagement and oversight across all activities and deliverables Analyze lost business opportunities , providing feedback and insights to improve future sales strategy and client retention Requirements: Proven experience in a Key Account Management or Client Partner role, ideally within IT consulting or professional services Experience working with clients in the banking and financial More ❯

vision for a high-growth automotive retailer making waves in the digital space. From optimising Shopify storefronts and integrating advanced eCommerce tools, to weaving AI and automation into the customer journey, youll turn technology into a revenue-driving powerhouse. What Makes This Role Different Salary: £85,000 £100,000 DOE Bonus: 10%+ performance-linked Equity: Real share options … Lead the development, optimisation, and scaling of Shopify-based solutions managing both internal teams and specialist third-party agencies. Set the Tech Roadmap: Align platform capabilities with sales growth, customer retention, and brand expansion. Champion AI & Automation: Embed AI tools and automation into marketing, fulfilment, and customer service to create a frictionless buying journey. Lead High … CRM, and marketing platforms. Data-Driven Decisions: Optimise product content, analytics, and reporting to supercharge commercial performance. Platform Reliability: Own uptime, speed, and performance, ensuring a best-in-class customer experience. What Youll Bring Senior-level leadership in eCommerce technology , ideally within a scaling retail or automotive environment. Shopify mastery from core functionality to deep customisation and complex integrations. More ❯