51 to 75 of 158 Customer Retention Jobs in the UK

Points Customer Success Manager position Leading Hospitality Tech Software Platform Salary circa £50K + 10% Bonus + Future Equity Options Strong UK growth and looking to scale function ASAP Hybrid Role based in London About The Company Scale Up – Hospitality Software working with hospitality groups, multi-site operators … market – Offer a genuine solution to a real-time issue! Hybrid working Huge growth planned for this year and beyond! About the Role Customer Success Manager Role Developing strategies to increase customer retention and satisfaction as well as supporting with onboarding Collaborating with the sales team ...

values-driven approach. We're now looking for a driven and delivery-focused Project Manager to take end-to-end ownership of customer and internal projects across our professional services portfolio. The Role As a Project Manager at Formation Tech, you'll be the key person responsible for delivering … high level of autonomy, you'll manage everything from sales handover through to service desk transition, working closely with technical teams, leadership, and senior customer stakeholders along the way. You'll have real commercial responsibility, contributing to project P&L, WIP control, and billing readiness, while also playing ...

grow their investments and wealth. With a flagship savings proposition already holding significant balances and serving as a core driver of long-term customer relationships, the business is entering a pivotal scale-up phase. This is an opportunity to shape products that directly influence commercial growth, customer retention … take ownership of a high-impact product area at the centre of the business’s long-term growth strategy, balancing innovation, commercial performance and customer outcomes. Role Highlights Own and evolve the roadmap for a core savings proposition with significant commercial importance Lead end-to-end delivery, from discovery ...

Customer Success Advisor Location: Gateshead, Tyne and Wear Salary: £25,000 benefits Hours: Full time, office-based (1 day WFH available after 6 months) About the Company We're partnering with a fast-growing organisation within the UK's education technology sector. They are known for delivering innovative digital … collaborative environment where employees are encouraged to develop and contribute to continuous improvement. The Opportunity This is a great opportunity to join an established Customer Success team in a role focused on customer support, account coordination, and administration. As a Customer Success Advisor, you'll ensure customers ...

under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! You'll play a key role within our Customer Onboarding team, focusing on helping customers achieve value quickly, feel supported from day one, and remain engaged long term. You ll contribute directly … customer growth, retention, and loyalty by ensuring every new customer starts their journey with confidence. Your responsibilities include: Learner Activation & Onboarding • Set up new customer accounts accurately and on time. • Send welcome communications and guide customers through first login and initial setup. • Provide friendly product ...

under our interview guarantee scheme, please use the contact details provided once you have clicked “apply”! You'll play a key role within our Customer Onboarding team, focusing on helping customers achieve value quickly, feel supported from day one, and remain engaged long term. You’ll contribute directly … customer growth, retention, and loyalty by ensuring every new customer starts their journey with confidence. Your responsibilities include: Learner Activation & Onboarding • Set up new customer accounts accurately and on time. • Send welcome communications and guide customers through first login and initial setup. • Provide friendly product ...

projects, your focus will be on driving operational excellence, improving scalability, embedding automation, and building a high-performing team capable of delivering consistently exceptional customer experiences. You'll work cross-functionally with Product, Technology, Customer Success, Sales, and Support teams to reshape how implementations are delivered and continuously … improve the customer journey. Key Responsibilities: Transformation & Operational Improvement Team Leadership Cross-Functional Collaboration What We're Looking For: Essential Experience Proven experience within a similar position in a SaaS environment A strong track record of leading successful implementation, onboarding, or operational transformation programmes Experience leading and developing teams ...

department on a journey of transformational change. The Role You will lead and support our team of Implementation Consultants to deliver an exceptional onboarding customer experience, ensuring that customers are supported through a seamless onboarding journey Key Responsibilities • Lead, coach, and develop a team of implementation specialists • Set performance … clients during implementations • Build strong relationships with clients and internal teams (e.g., sales, product, support) • Manage expectations and ensure clear communication throughout projects • Maximise customer retention through ongoing service delivery • Develop and optimise implementation processes, tools, and methodologies • Drive efficiency, scalability, and consistency across projects • Monitor KPIs ...

rata Basingstoke Our client based in Basingstoke specialise in consulting and sales of workspace technology who pride themselves on delivering excellent customer service in design, installation and aftercare/support. They are looking for a dedicated Sales Administrator to provide support to their sales team and customers. Main responsibilities … will include ensuring timely and accurate customer quotations, follow up calls and support. Skills and Competencies needed for the Sales Administrator role Someone who can bring a positive mindset to the position as this role is heavily focussed on customer success Excellent telephone manner when consulting with potential ...

rata Basingstoke Our client based in Basingstoke specialise in consulting and sales of workspace technology who pride themselves on delivering excellent customer service in design, installation and aftercare/support. They are looking for a dedicated Sales Administrator to provide support to their sales team and customers. Main responsibilities … will include ensuring timely and accurate customer quotations, follow up calls and support. Skills and Competencies needed for the Sales Administrator role Someone who can bring a positive mindset to the position as this role is heavily focussed on customer success Excellent telephone manner when consulting with potential ...

delivering £60m worth of support over the next three years. The Role: The Head of Marketing is responsible for developing and executing Nominet’s customer marketing strategy to drive awareness, customer acquisition, retention and revenue growth for the registry business. This role ensures our domain, registry … aligned with organisational goals. You’ll lead a small high-performing team, oversee the full marketing mix, and work closely with Commercial, Product, Customer Success and Corporate Affairs teams. What You'll Be Doing: Develop and deliver a comprehensive marketing strategy aligned to business objectives, growth targets, and Nominet ...

businesses create, edit, sign, and streamline document workflows at scale. This role owns end‐to‐end product leadership, with a strong focus on customer retention and long‐term value creation. You will drive product‐led growth through experimentation, lifecycle engagement, and funnel optimization across activation, retention … Drive pdfFiller’s AI and innovation roadmap – ensuring we delight customers both today and in the future Own portfolio‐level roadmap prioritization informed by customer insight, market research, and competitive intelligence Drive product‐led growth by optimizing the full user journey, conversion funnels, retention loops, and unit ...

Responsibilities • Define and lead pricing and monetisation strategy across multiple revenue streams • Develop scalable pricing frameworks, packaging models and commercial structures aligned to customer value and business objectives • Support the transition towards modern recurring revenue and SaaS-aligned commercial models • Build governance processes that improve pricing consistency, commercial visibility … margin performance • Partner closely with Product, Finance and Commercial teams to ensure pricing strategy supports growth and customer retention objectives • Analyse pricing performance, customer behaviour and market trends to identify optimisation opportunities • Deliver pricing insights, reporting and recommendations to senior leadership • Drive improvements in pricing operations ...

within established accounts and driving long-term value. Key Responsibilities Manage and grow a portfolio of insurance sector accounts, driving revenue expansion and client retention Identify and develop upsell and cross-sell opportunities within existing clients Build and maintain strong, senior-level relationships across client organisations Collaborate with ...

growing and looking to hire a Product Support Engineer who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity. Claroty is a global leader in cyber-physical systems (CPS) protection, dedicated to securing the critical infrastructure that keeps the world running. We’re a fast … platform. You will work hands-on to investigate and resolve complex technical issues in mission-critical environments, partnering closely with R&D, Product, and Customer Success teams. This role requires strong analytical thinking, ownership mentality, and the ability to build lasting customer relationships while operating in high-impact ...

have the perfect opportunity for you! They work across both B2B and B2C sectors, delivering innovative products and services to a diverse customer base. They are focused on driving growth through creative and data-driven marketing strategies across multiple brands and markets. You will be working across two distinct … optimal performance, functionality, and SEO Email Marketing & CRM: Create and deploy email marketing campaigns using platforms such as HubSpot, Klaviyo, or Salesforce Manage automated customer journeys and analyse campaign performance Content & Asset Development: Develop content strategies that support lead generation and customer retention Create engaging digital ...

have the perfect opportunity for you! They work across both B2B and B2C sectors, delivering innovative products and services to a diverse customer base. They are focused on driving growth through creative and data-driven marketing strategies across multiple brands and markets. You will be working across two distinct … optimal performance, functionality, and SEO Email Marketing & CRM: Create and deploy email marketing campaigns using platforms such as HubSpot, Klaviyo, or Salesforce Manage automated customer journeys and analyse campaign performance Content & Asset Development: Develop content strategies that support lead generation and customer retention Create engaging digital ...

become an integral part of our dynamic revenue team. You will play a key role in driving both new business acquisition and customer retention, building relationships with prospective and existing members, and creating valuable revenue opportunities. This is an exciting opportunity for someone who enjoys outbound sales … managing customer relationships, and earning uncapped commission while contributing directly to business growth. About Us: Transport Exchange Group is a rapidly growing software (SaaS) company dedicated to providing cutting-edge solutions for the logistics and transportation industry. With ongoing investment in new products, we offer the excitement and innovation ...

functionality, and embedded payments powered by ClearAccept. With over 20 years of product evolution, Swan is a mature, feature-rich retail solution with high customer retention and deep operational capability. From fashion and department stores to furniture and sports retail, we help retailers run smarter, more connected ...

Serve as a trusted advisor to key customers by building strong relationships and gaining a deep understanding of their business objectives. Lead structured customer review meetings to ensure clients are maximising the value of the platform. Identify and drive upsell and cross-sell opportunities through proactive account planning … engagement. Manage renewals and reduce churn risk by identifying issues early and ensuring customer concerns are resolved effectively. About You 3+ years of experience in SaaS Account Management or Customer Success roles. Demonstrated success in managing strategic accounts, improving customer retention, and driving revenue growth. ...

tech business transforming how owners stay connected to their pets. Since launching in recent years, the company has scaled rapidly, building a global customer base across multiple markets, with further international expansion planned in 2026. With a strong subscription-led model, they are now looking to bring … work with large, complex datasets to generate insight, improve decision-making, and drive commercial performance. A key focus will be optimising recurring revenue, improving customer retention, and enhancing subscription billing processes. Key Responsibilities Build reports and dashboards to track KPIs and performance Turn complex datasets into actionable ...

enjoys commercial conversations and relationship management without the pressure of a pure "hunter" sales role. ⚡Location -Northampton (onsite) 💰Salary - £35K + OTE Key Responsibilities: Customer Retention: Act as the primary commercial point of contact, ensuring contracts are renewed on time and building strong, long-term relationships. Growth … Strategy: Identify and qualify cross-sell and upsell opportunities to deepen customer relationships and grow revenue. End-to-End Renewals: Own the renewal process, clearly explaining contract terms and positioning enhanced solutions where suitable. Business Development: Support growth through networking events, exhibitions, and proactive outreach to generate new leads. ...

seeking an experienced Revenue Analystto support its continued international expansion. Established in 2022, the organisation has grown rapidly and now supports a global customer base across multiple territories, with further European growth planned. This is a high-impact role working closely with the executive team within a growing data … meaningful insights to support business decisions Performing data mining and analysis using SQL and Google BigQuery Supporting recurring revenue analysis, subscription billing optimisation and customer retention initiatives Identifying trends, risks and opportunities to drive performance improvements Investigating business requirements and translating them into effective, data-led solutions ...

seeking an experienced Finance Analyst to support its continued international expansion. Established in 2022, the organisation has grown rapidly and now supports a global customer base across multiple territories, with further European growth planned. This is a high-impact role working closely with the executive team within a growing … meaningful insights to support business decisions Performing data mining and analysis using SQL and Google BigQuery Supporting recurring revenue analysis, subscription billing optimisation and customer retention initiatives Identifying trends, risks and opportunities to drive performance improvements Investigating business requirements and translating them into effective, data-led solutions ...

learner and client engagement. Maintain CRM records and provide accurate forecasting. Collaborate with marketing teams to optimise lead generation campaigns. Support learner and client retention through proactive communication and follow-ups. Champion the brand in all communications and engagements. Mentor colleagues where appropriate and contribute to team objectives. ...