1 to 10 of 10 Head of Support Jobs in the UK

Company Description Following years of accelerated growth Culina Group is now a £2.2billion+ turnover business, employing over 22,000 staff, with a fleet of more than 5,000 vehicles. Culina Group operates from over 100+ depots across the UK and Ireland, serving more than 1,000 clients over … its framework of chilled, ambient, contract packaging solutions and fresh and baked goods. Company Overview Culina Group is a leading UK 3rd party food & drinks logistics provider offering dedicated and shared user warehousing and distribution solutions. At Culina we have a winning culture, we believe that our culture is … one of the reasons our company continues to thrive A place where you're valued, challenged, and inspired! Job Description Due to continued growth, we are now seeking a Head of Product Support to join our IT Department at our Rugby site. As Head of more »

Head of Customer Support Salary: £57,100 - £76,500 Location: Cambridge/Hybrid Contract: Permanent/Full Time (35 hours per week) We are looking for an experienced Customer Support Manager/Head of Support to lead our team in providing exemplary support to IELTS customers globally on a 24/7 basis. In this crucial role, you'll steer a skilled team of support professionals dedicated to delivering outstanding customer service worldwide. We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud … part of the University of Cambridge. About the role The Customer Support team provides a crucial service to a range of customers, including candidates preparing for exams, test centres conducting assessments, and organisations that recognise our qualifications. As the leader of a team of more »

Job summary As the Head of Application Support you will be responsible for the overall management and support of the Trust applications portfolio. This is a specialist role which will champion the adoption of application management best practice across the Trust to ensure the … safety and security of data, and the quality and reliability of systems. Work with the devolved application support teams in clinical divisions to ensure all Trust systems, whether supported by the central IT team or the devolved clinical teams, meet the same high standards of support and management good practice. The post is key to delivering improved business operations and realising the value of the Trust investment in its application portfolio. Imperial are one of four Acute Trusts in North West London who are working together as an Acute Provider Collaborative to implement more »

The Head of Customer Support Operations is a senior role within our client and requires a customer centric individual to lead the growing team of service and 1st line tech support and service teams in what is a thriving, professional environment. ** This role is … on deliverables) + bens ** For this role we are seeking an individual who has a background in telephone based Customer Service and 1st line Support in a telco or IT environment. The customer support teams are responsible for the overall service provided to customers, whether this is the … onboarding of new customers to the in-life servicing of existing customers, our clients aim is to build strong relationships with our customers whilst creating a great experience at every opportunity. To achieve this the Head of Customer Support Operations will work closely with the more »

Head of UK Payroll Support Hybrid – Midlands/Cheshire £80,000 - £100,000 Are you experienced in operations and department management, and looking for your next challenge? A proven manager and leader but fed up with working for companies with no growth? Want to work for one … of the top 10 accountancy firms in the UK? We're working with one of the largest UK payroll providers in the UK who are expanding their services and require a Head of UK Payroll Support to join their national team. Working on a hybrid … basis from any of their Midlands/Cheshire based offices – the Head of UK Payroll Support will oversee all teams and services across all payrolls. Support and manage a large, UK based team of payroll professionals. Ensure all processes are monitored, controlled and continuously more »

Head of Support Services About the Company My client is a well-regarded technology provider in the retail sector. They are on the lookout for a Head of Support Services to lead their Helpdesk operations. If you have a wealth of experience in … be your next role. Role Overview Build and maintain solid relationships with customers and key stakeholders to ensure exceptional service delivery. Lead the UK support team, overseeing both Level 1 and Level 2 Helpdesk operations. Leverage your 10+ years of service and support experience to manage and … improve processes. Create and document efficient operating procedures to ensure consistent team adherence and optimize the use of service management tools. Monitor and manage Service Level Agreements (SLAs), ensuring the team has the right resources to meet or exceed customer expectations, including on-call support when needed. Act more »

global presence and a strong commitment to innovation are recruiting are a strategic leader with a passion for customer satisfaction and a track record of excellence in technical support. Serving a diverse range of industries, including automotive, aerospace, telecommunications, and more, they are at the forefront of technological advancement. As the Head of Global Service and Support, you will have a unique opportunity to establish and lead a new department dedicated to ensuring customer satisfaction and delivering high-quality technical support services across international markets. You will recruit and guide a team … of support professionals, develop strategic initiatives, and foster collaborative relationships with customers and external vendors. Key Responsibilities: Develop and execute strategies to meet global customer needs and enhance efficiency and effectiveness of support operations Collaborate with cross-functional teams to improve customer service and resolve escalated more »

The Role Hedge Fund/Asset Management Trade Support – Fixed Income & Credit focus (Potential to grow into Head of Operations) Martis Search are representing a boutique City of London based Asset Management company that also supports Alternative Investment strategies to hire a permanent “Hedge Fund/… Asset Management Trade Support Analyst.” The company boasts a truly entrepreneurial spirit. It is dynamic and forward-thinking, constantly launching new businesses, new funds, new global geographical locations; but still maintains the vibe of an “investment boutique.” The role supports existing company Funds, as well as newer UCTIS … Fund launches from both this year, as well as to support up-coming 2024 Fund launches. Our client is in need of someone, ideally from an Institutional Asset Management, or Hedge Fund Trade Support background who has a sound knowledge of Fixed Income and Credit Derivatives more »

Role : Head of Production Support Location : London (Central) Rate : £665-£690 per day - Inside IR35 Duration : 6+ Months Hybrid - 3 days a week on site Job Requirements: Ensure stability and resiliency across the Connect technology production estate by the creation by embedding central processes and Digital level … Service Management controls. Manage the Digital Service Management team, looking for opportunities for automation and innovation. Ensure the day to day running of support activities is efficient and minimizes disruption to customers and clients. The development and presentation of key KPI and KCIs to drive governance across … and manage incident review meetings, data governance reviews sessions and production reviews with key business stakeholders. Manage and be accountable for a global team of Service Quality managers/Release Managers ensuring best in class service is provided in line with ITIL principles. Ensure that high quality production metrics more »

Our client is a successful global software organisation with an already established and highly successful international business. As part of strategic growth, we are now recruiting an experienced Global Head of Services to lead an established international team at a time of positive transformation for the … a large business - so, senior experience and leadership skills are essential. Key Responsibilities: Managing international Services/Consulting teams and engagements Drive the development of an established Services organisation Develop and maintain world-class processes and people Build and drive relationships with key stakeholders Meet Services revenue and profit … quotas Coordinate with other global leaders, particularly in Sales, to implement regional and global initiatives Provide support in achieving region sales quotas Requirements: 5-10 years of senior Services leadership experience in the SaaS/Software industry Experience managing and leading all aspects of a successful Services more »