to drive service improvements through planning and execution. Lead the procurement of infrastructure architecture, including design, migration, integration, and installation. Develop and mature ITservicemanagement principles, including governance, policies, processes, procedures, and standards. Ensure the quality of day-to-day infrastructure and network operations. Act as the senior escalation more »
Keynsham, England, United Kingdom Hybrid / WFH Options
IVC Evidensia
subject matter expert (SME) with a minimum of 5 years of experience in roles focused on technology governance, quality management, IT project management, ITservicemanagement, or IT process improvement. Proven track record of leading and delivering successful IT improvement projects. Pragmatic Delivery: A highly organized, detail-oriented, and self more »
Alfreton, Derbyshire, East Midlands, United Kingdom
ABC Mobility Group
ITManagement Team. Liaise with 3rd party support. Stock management of IT equipment. Key Skills, Experience and Competencies Jira Servicemanagement or any other ITSM solution. Windows Operating Systems including 7/10/11 Microsoft Office Suite. Windows Server 2016/2019/2022 Microsoft cloud services - Azure, Entra more »
NHS South Central and West Commissioning Support Unit
systems and Office Applications, Patient Administration system, Email, Web Browser applications, Service Desk systems, Microsoft Windows client OS, Basic Network troubleshooting, IT Security basics, ITSM tools, e.g. TOPdesk. Desirable Microsoft Desktop Support Technician Certificate (MCDST) (Windows 7/10) or equivalent Knowledge of Primary Care and Clinical Commissioning environment Skills more »
Hemel Hempstead, England, United Kingdom Hybrid / WFH Options
Haven
information clearly to both technical and non-technical stakeholders. project management skills, prior experience in incident management, and conducting root cause analysis. experience with ITSM tools (e.g., ServiceNow, Jira). Desirable Skills: management and negotiation skills. of a wide range of technology architectures and operations, including public cloud. in major more »
Service Requests are resolved in an effective, efficient, and customer-centric manner, with updates recorded in Halo as appropriate. Understand and follow agreed ITServiceManagement processes, and ensure colleagues are informed on the best way to interact with the ITService Desk. Coordinate effectively with other IT Support Analysts more »
hardware, software, and networking concepts. • Proficiency in troubleshooting desktops, laptops, operating systems (Windows, macOS), and common business applications. • Familiarity with ITIL framework and ITservicemanagement principles. • Excellent problem-solving skills and ability to diagnose and resolve complex technical issues. • Strong organisational skills with the ability to prioritise and manage more »
as Office, Teams, SharePoint, OneDrive, and MFA. * Administer backup technologies and antivirus/security software. * Execute cable patching and utilize remote access tools. * Leverage ITSM tools for streamlined service delivery. * Demonstrate proficient technical abilities, demonstrating competence in managing the aforementioned tasks. * Possess outstanding customer service and communication aptitudes. * Display a more »
What you can expect to get out of the opportunity: An excellent opportunity to build subject matter expertise Hands-on experience of the ITServiceManagement sector Client engagement experience and development of consulting skills Variety of experiences to help you shape your future career Industry recognised training and certification more »
Experience in a customer-facing role, providing technical support. Understanding of ITIL standards and processes/experience of working with ServiceNow or an equivalent ITSM/CRM tool Application support experience delivering against Service Level Agreement targets AEJ Consulting Limited is acting as an Employment Agency in relation to this more »
Chippenham, Wiltshire, South West, United Kingdom Hybrid / WFH Options
Global Technology Solutions Ltd
Cloud IT Solutions Technical Consultant Service Desk Consultant Permanent Chippenham Onsite/Hybrid Working £45,000 - £80,000 DOE Must Drive - Happy to Travel as needed. You will be an experienced Technical Consultant with a methodical approach to problem-solving more »
Management and the Head of Service Delivery & Regional IT Experience Senior level IT leadership, gained in a complex global organisation. Substantial experience in ITservicemanagement, including incident management, service desk operations, and service level management. Hands-on experience in managing and coordinating incident responses, including major incidents. Proven ability more »
Employment Type: Permanent
Salary: £110000 - £135000/annum Excellent bonus and benefits
Newport, Wales, United Kingdom Hybrid / WFH Options
Vantage Data Centers
working on IT Requests, Incident management, Change Management and Problem Solving. You will utilize ServiceNow and Manage Engine as the primary ITServiceManagement (ITSM) solution to efficiently manage incidents, service requests, and other IT-related tasks. You will have the technical ability to support Win10 and 11, Mac OS … and enterprise maintenance and support contracts. Work under limited supervision, both independently and within a team environment. Proficient in incident management tools and ITservicemanagement platforms with a focus on global incident response (e.g., ITSM, Jira, ServiceNow). Strong analytical and problem-solving skills with an emphasis on global more »
Previous exposure to ITIL change managementservicemanagement and/or project management. Experience of working in an ITIL-based support environment and with ITSM systems Involvement in design and implementation of policy, process and procedure Excellent computer literacy – particularly MS Office, ServiceManagement tools IT Change Analyst - Permanent - London more »
Previous exposure to ITIL change managementservicemanagement and/or project management. Experience of working in an ITIL-based support environment and with ITSM systems Involvement in design and implementation of policy, process and procedure Excellent computer literacy - particularly MS Office, ServiceManagement tools IT Change Analyst - Permanent - London more »
Previous exposure to ITIL change managementservicemanagement and/or project management. Experience of working in an ITIL-based support environment and with ITSM systems Involvement in design and implementation of policy, process and procedure Excellent computer literacy - particularly MS Office, ServiceManagement tools IT Change Analyst - Permanent - London more »
using O365, Active Directory and MS Excellent telephone manner and good interpersonal skills Previous Service Desk Experience Exemplary Communication Skills Desired Experience using an ITSM Platform – Service-Now, AutoTask etc The Company This is CAE – Our goal is to be recognised as the most trusted and valued IT infrastructure solutions more »
architect and design functions to support the continued growth of our secure managed services and cloud and security business. Manage the design of ITServiceManagement services, management framework including processes, service level agreements and service operations. Previous experience to produce a strategy creation and project plans. Proficiency in Information more »
deliver an exceptional customer experience. Support requests for client oversight and due diligence. Your Experience Essential Proven Client Relationship Management and/or ITServiceManagement experience Proven ability to work across organisational boundaries to deliver for the business and our clients Knowledge of technology best practices and standards Strong more »
UKAEA's mission of delivering sustainable fusion energy and maximising scientific and economic impact. The role of Change & Problem Manager, reporting to the ITServiceManagement Group Leader within the Enterprise Infrastructure Solutions Unit, is pivotal. This role involves assessing the need for change, analysing current states resulting from identified more »
experience of supporting IT or Audio-Visual hardware, software, or services (1st and 2nd tier) ideally in an academic environment. - Functional knowledge of ITServiceManagement principles and experience. - Experience of effective working in a customer service environment. - Familiarity with using and supporting multiple operating systems, such as Microsoft Windows more »
MCSE, ITIL, etc.) 2 Two years experience of managing customer facing services. 3 Have undertaken continuous professional development, particularly in these four areas: ITservicemanagement Project management Industry standard technology solutions Management and leadership Skills and experience 4 Technical environment: have an understanding of current technical solutions and be more »
Leicester, Leicestershire, East Midlands, United Kingdom
SF Recruitment (Tech)
and problem-solving skills. - Excellent communication and collaboration skills. Technical Environments: Windows 10, Office 365, Exchange/Outlook, Teams, Active directory, Sophos MDM, Jira (ITSM), Windows server 2012, 2016, VMware, VEEAM, Fortinet, VPN, TCP/IP, Wi-Fi more »
Banbury, England, United Kingdom Hybrid / WFH Options
Propel
employees Responsibilities: · Handle inbound calls, emails, self-service and in person visits to the Service Desk. · Log all incidents & service requests in the ITSM tool. · Diagnose, categorise and prioritize all incidents, service requests and ticket escalations, perform first line resolution where possible. · Escalate unresolved tickets and follow up to ensure more »
Hemel Hempstead, England, United Kingdom Hybrid / WFH Options
Haven
oversight. - Demonstrable expertise in managing IT infrastructure for large-scale operations. - Excellent problem-solving abilities and capacity to work under pressure. - Solid understanding of ITSM frameworks and experience in managing service delivery platforms. - Extensive knowledge of modern cloud technologies (Azure/AWS) and enterprise hardware solutions. - Strong financial acumen, capable more »