176 to 200 of 321 Incident Management Jobs in the UK

IT Knowledge Management Process Owner (ServiceNow) Base Locations: Havant (preferred), Aberdeen, Perth, Glasgow, Edinburgh, Reading. Working Pattern: Permanent | Full Time | Hybrid (1 day per month at the office - Havant (preferred) Benefits: A comprehensive range of benefits to support your family, finances, and wellbeing, (including 34 days of holiday entitlement … enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing, and much more). About the Role: Are you passionate about Knowledge Management? Do you thrive in an environment where you can influence and improve service delivery? Join us as the IT Knowledge Management Process Owner, where … you'll be pivotal in managing and enhancing our Service Knowledge Management System. Reporting to the Head of Service Management, you'll be part of a dynamic team dedicated to the delivery of Infrastructure & Platforms (I&P) Services across the UK and Ireland. Key Responsibilities: Develop and manage more »

is expected to bring together and ensure consistency and alignment across all three individual elements namely: business continuity, operational resilience and Third Party Risk management (TPRM) as they are all inter connected and have dependencies in the context of wider risk management. The roles main purpose is to act … and appropriate process, documentation and plans in place in order to manage these risk topics and the operational impacts of them (such as managing incident management process etc). What You'll Do Providing expertise, leadership and support to the BCM Department Co-ordinators and the BCM Plan … and recovery capabilities both internally and with third parties and provide comprehensive reports Manage BCM incidents effectively and appropriately and provide robust lessons learnt, incident reports and make recommendations Providing expertise, leadership and support on operational resilience across the organisation ensuring compliance to all regulatory requirements and ensuring IBS more »

IT infrastructure and application systems are adequately protected. Escalate unresolved security exposures, misuse of resources, or non-compliance situations to management. Ensure that Change Management processes include a security review, particularly signing off on all firewall rule set and networking changes to maintain network security integrity. Support the information … security team in daily activities including security monitoring, incident management, and participating in a future 24x7 support rota. Mentor junior security team members. Key skills of the Cyber Security Engineer: Proven experience in security and risk assessment consultancy. Strong working knowledge of Azure security technologies with hands-on more »

user hardware/ancillary equipment configuration & deployment to Tunstall employees. Software installation, deployment & support in accordance with whitelisted application libraries & IT Service Catalogue. Creation, management, and deployment of device build imagines utilising image deployment tooling. The Ideal candidate: You will have proven experience in a service desk environment, be … in a Service Desk environment Experience as the first point of contact for inbound customer calls/emails/messages Proficiency in problem/incident management and root cause analysis Working knowledge of the following: Desktop PCs, Laptop & ancillary hardware support Windows operating system support (Windows 11/… general software systems, Active Directory Administration Enterprise anti-virus best practice awareness Experience operating in a customer-focussed IT Service Desk environment Excellent time management and prioritisation skills DESIRABLE ITIL V4 certification or understanding of the ITIL framework Basic understanding of Active Directory Group Policy management concepts Basic more »

scanners, mobile devices, and other computer assets. Install, configure, and troubleshoot hardware and software issues. Provide second-tier support for the help desk. Infrastructure Management: Organize and configure equipment, including desktops/laptops, printers, copiers, scanners, and faxes. Collaborate with business application teams and server administrators for appropriate projects. … secure computers. Evaluate and replace computer components (e.g., memory, hard drive, optical drives). Troubleshoot network issues, including switches, connectivity, and network port patches. Incident Management: Implement, support, and troubleshoot incidents related to PCs, laptops, and mobile devices. Conduct elementary network troubleshooting for remote users. Provide first-level … applications and Active Directory. Maintain file system security, data integrity, and password security. Perform simple system administrator tasks (e.g., virus protection updates, domain account management, systems monitoring). Qualifications: Education: Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). Experience: Proven experience in more »

mode? Are you looking for an exciting opportunity to be the focal point for Information Security matters, responsible and accountable for a specialist service management function? Make a meaningful impact as a Senior Information Security Manager ! Careers at TCS: It means more TCS is a purpose-led transformation company … information in compliance with the organizations and its information security policies. You will lead the Information Security aspects of the contract within Service Delivery Management, assess process effectiveness and make recommendations for service improvement. You will be responsible for improving service standards using and building a comprehensive knowledge base … sharing best practice, and consulting with customers (internal and external) to provide excellent service. Key responsibilities: the delivery for a specialist security service management function within or into an account. with customer’s and Information Security teams, to drive security improvements, promote and identify security enhancements and to ensure more »

Administrator to join their Data team with varied skills across Administration, Infrastructure, Engineering, and Architecture. Responsibilities: Performance tuning Backup & Recovery Build future strategy Security management Optimise SQL queries Incident management Optimise infrastructure Build solutions from scratch Monitor database performance Identify where to implement best practice DBA Tasks … ownership of SQL MS-SQL, T-SQL, SQL 2016/2019 MS Windows OS 2012 R2 - 2019 Significant SQL Server Background Experience with configuration management Experience migrating on-prem to private and public clouds Strong performance monitoring, tuning and troubleshooting Desirable: PowerBI and Tableau skills. Please apply if you more »

Administrator to join their Data team with varied skills across Administration, Infrastructure, Engineering, and Architecture. Responsibilities: Performance tuning Backup & Recovery Build future strategy Security management Optimise SQL queries Incident management Optimise infrastructure Build solutions from scratch Monitor database performance Identify where to implement best practice DBA Tasks … ownership of SQL MS-SQL, T-SQL, SQL 2016/2019 MS Windows OS 2012 R2 - 2019 Significant SQL Server Background Experience with configuration management Experience migrating on-prem to private and public clouds Strong performance monitoring, tuning and troubleshooting Desirable: PowerBI and Tableau skills. Please apply if you more »

identify and resolve any issues with local infrastructure and remote hardware) Investigating reasons for service problems (e.g. connectivity issues, hardware faults). Service and Incident management activities. Triage support tickets and resolve or escalate where necessary. You will be assisting with user support queries. You will be ensuring … ITIL service management processes are followed for all incident and change related activities. Maintaining anti-malware status is up to date across the estate, and ensuring new updates are delivered in a timely manner. Maintaining infrastructure security through the application of regular system security patching. Managing System Updates … and when necessary) to include testing of hardware, commissioning of hardware at new sites. Review site surveys and establish suitability for deployment. Ensuring asset management systems are kept up to date in line with the above activities. Raising and managing the changes to move implement functionality from Dev to more »

Key Responsibilities Providing first and some second line support and escalation of helpdesk tickets to their customer base, working to specific SLA’s Providing incident management & stakeholder facing communication for customers as required (with the expectation of leading a multi manned P1 Bridge Line). Basic remote support … and change management assistance to the customer base Manage and monitor call queues ensuring adherence to customer SLA’s Qualifications/Skills required You do not need to have all the following but should have experience in some of:- Experience of technical support and of computing technologies. Good understanding more »

IT skills as well as problem solving and analytical skills. This will be an exciting and challenging opportunity to further develop your professional and management skills in a demanding and changing environment. Main duties of the job To support the Head of Information Governance and Data Protection Officer (DPO … in the management and implementation of the Information Governance framework and work programme across the Trust, ensuring the Trust complies with the NHS Data Security and Protection (DSP) Toolkit Standards, Data Protection Act 2018, UK General Data Protection Regulations, Freedom of Information and all associated legislation, standards and best … that compliance with all IG policies is monitored and enforced, including that information governance related incidents are being reported and recorded on the DATIX Incident Management System and appropriately reviewed and investigated. Review and report any serious data breaches to the DPO and, if agreed DPO, to the more »

in Bedfordshire, on a contract basis. Responsibilities of the Connected Car Tester position include: * Perform End to End system validation for connected cars * Raise incident tickets in the incident management system and track * Follow testing methods & procedures to ensure robust validation of the complete telematics systems * Conduct more »

in Bedfordshire, on a contract basis. Responsibilities of the Connected Car Tester position include: • Perform End to End system validation for connected cars • Raise incident tickets in the incident management system and track • Follow testing methods & procedures to ensure robust validation of the complete telematics systems. • Conduct more »

TTP Your skills and experience Important skills and experience: SOC operations and transformation, Developing security operating procedures and processes, Producing dashboards and reports, Vulnerability Management utilising Tanium & Tripwire Incident Management utilising Elastic Stack and DCC and Endpoint security utilising Trend, SolarWinds and vSphere Cyber Kill Chain (CKC more »

TTP Your skills and experience Important skills and experience: SOC operations and transformation, Developing security operating procedures and processes, Producing dashboards and reports, Vulnerability Management utilising Tanium & Tripwire Incident Management utilising Elastic Stack and DCC and Endpoint security utilising Trend, SolarWinds and vSphere Cyber Kill Chain (CKC more »

across the Group. Working with the Information Security function to maintain records of all data assets and exports, while supporting with a data security incident management plan ensuring the timely remediation of incidents including impact assessments, security breach response, complaints, claims or notifications, and responding to subject access … worldwide data protection legislation. Good interpersonal skills with the ability to interact with people at all levels within the organisation. Effective change and project management skills, with great time management skills and the ability to handle multiple deadlines prioritising as necessary. Excellent written and presentation skills. Detail orientated more »

You’ve got well developed and comprehensive knowledge of M365, and plenty of management and leadership experience. You’re skilled at keeping fast-moving projects on track while bridging technology and no-technology capabilities. But now you’re ready for something different. You want an exciting new challenge and … to your technical responsibilities, you’ll manage, coach and develop your team, coordinating and prioritising their work while providing options and authoritative advice. Producing management information reports and commentaries on service performance will be additional key responsibilities, as will ensuring that team procedures, asset/configuration management information … expertise in the latest technologies and best practice. Use all your technological skills as we defend the UK’s national security interests With strong incident management, systems operation and problem solving skills, you’ll be capable of analysing, interrogating and evaluating data, and managing incidents and other problems. more »

IT infrastructure and application systems are adequately protected. · Escalate unresolved security exposures, misuse of resources, or non-compliance situations to management. · Ensure that Change Management processes include a security review and in particular sign off all Firewall rule set and networking changes to ensure the integrity of the clients … network security is maintained. · Support the information security team in day to day activities including security monitoring, incident management activities, and a future 24x7 support rota. · Provide mentoring to junior security team members. more »

of security principles and skills in security systems deployment and support. General networking and troubleshooting skills are also required. Role Responsibilities Responsible for the management and support of the cybersecurity systems and applications ensuring 24/7/365 availability covering all levels of support (1st/2nd/… 3rd Line). Technical Project Delivery Fault Management - In depth Call and incident Management Escalations - Ensure the right technical level input is provided for all assigned escalations. Responsible for the ongoing maintenance/upgrade/documentation of all security infrastructure components. Provide architectural design/implementation of more »

is a 12-month FTC paying up to £60k plus benefits. As Infrastructure Services Analyst you will be responsible for the day-to-day management of all infrastructure topologies including but not limited to WAN, LAN, MPLS, WIFI, Internet, Servers, Storage, and unified communications. Key Responsibilities: Maintain all infrastructure … in conjunction with the IT Security Team. Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts. Incident Management – responsible for technical troubleshooting. Ideal skills and experience: Experience working within a global professional services environment A strong awareness of best practice more »

involve working closely with the wider technology teams to enhance their cyber maturity. Furthermore, it provides the opportunity to contribute towards the implementation and management of various security technologies. Main responsibilities: Analysing security events and incidents relating to internal and customer assets. Designing and developing SIEM security use cases. … line with policy. Collaborating with development teams to implement secure development practices. Configuring and maintaining security tooling across the infrastructure. Collaborating on maturing security incident management processes and playbooks. Collaborating with third-party led security tests, assessments and audits of our information security information security policies, procedures, and … systems. Identifying, assessing, managing, remediating, and tracking information security risks through our risk management framework and ensuring key risks are reported to the CISO. Performing regular internal security audits aligned to ISO/IEC 27001 and SOC2 controls. Developing our security awareness training programme aligned with internal security policies. more »

platform) SuccessFactors (or other Tier 1 SaaS based platform) certified Experienced in ensuring operational availability of major SaaS based platforms and well versed in Incident and Major Incident Management Skilled stakeholder manager with the ability to communicate complex messages, constructively challenge and guide stakeholders The ability to more »

manage relationships with vendors and support staff that provide hardware/software/network problem resolution. Administer and provide User account provisioning. Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's. Responds to telephone calls, email, instant … logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs. Perform user account management activities. Escalate complex problem to appropriate support specialists. Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g. … word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications) Troubleshoot client software and basic network connectivity problems. Identify, evaluate and prioritize customer problems and complaints. May train users and operators on a limited basis and/or may write training procedures. Participate in on-going training more »

/Public Sector field who are responsible for designing, delivering and maintaining cybersecurity capabilities. Job Role: - Responding to security incidents as part of an incident response team - Develop security event monitoring and incident management services - Standardisation of Security Operating Procedures - Provide SME on a broad range of more »

REQUIRED* Basic Programming Scripting Linux Experience *BONUS SKILLS* Has a passion for Security Enjoys solving problems Is naturally inquisitive Understands the phases of security incident response and the Cyber Kill Chain *RESPONSIBILITIES* Analysis and investigation of alerts arising from Security Information and Event Management tools General day to … refinement of rules, alerts and reports arising from both traditional SIEM and Next Gen User Behavior Analytics (UBA) tools Full ownership of the Security Incident management process, including customer notification, severity-based prioritization, investigation, regular customer updates, identification of remedial actions, reporting and closure Using SIEM and UBA more »