1 to 25 of 482 Service Management Jobs in the UK

Your new role We are currently recruiting for a Service Deliver Manager (Reporting) to join the NH Service Management Team, within Digital Services! The successful candidate can be based in one of our UK offices. The role qualifies for hybrid working, with a combination of office and more »

in the Warrington area that are seeking to add to their Operations/Desktop Team. They are dedicated to delivering a professional and polished service and a range of different products to their clients with the customers journey at the forefront of their work. Opportunity: My client is looking … The vision is that this individual with be a key member of the team assisting to embed and grow a ITIL based internal IT service management system and offering a wealth of experience to the more junior members of the team. more »

Venesky-Brown's client, a public sector organisation in Cardiff, is currently looking to recruit a Service Desk Analyst for an initial 6 month contract with potential to extend on a rate of £110/day. This role will be remote but the successful candidate may be required to … customers and users and to be seen as their 'customer champion' who will ensure that all reported difficulties are effectively addressed by the relevant service support team until closure. - Maintain an array of information flows and databases designed to support the service management function. Carry out, as … and ad hoc reporting requirements. - To maintain regular communications with the customer base over issues such as scheduled and unscheduled down time, changes to service delivery and the status of reported incidents. - To resolve incidents/faults and user support issues to the satisfaction of the end user. To more »

Your new role We are currently recruiting for a Service Deliver Manager (Reporting) to join the NH Service Management Team, within Digital Services! The successful candidate can be based in one of our UK offices. The role qualifies for hybrid working, with a combination of office and more »

Your new role We are currently recruiting for a Service Deliver Manager (Reporting) to join the NH Service Management Team, within Digital Services! The successful candidate can be based in one of our UK offices. The role qualifies for hybrid working, with a combination of office and more »

it takes to succeed The following information should be read carefully by all candidates. Our Technology Operations Centre (TOC) exists to deliver a full-service management capability for our critical operatio... JBLK1_UKTJ more »

Your new role We are currently recruiting for a Service Deliver Manager (Reporting) to join the NH Service Management Team, within Digital Services! The successful candidate can be based in one of our UK offices. The role qualifies for hybrid working, with a combination of office and more »

Your new role We are currently recruiting for a Service Deliver Manager (Reporting) to join the NH Service Management Team, within Digital Services! The successful candidate can be based in one of our UK offices. The role qualifies for hybrid working, with a combination of office and more »

Your new role We are currently recruiting for a Service Deliver Manager (Reporting) to join the NH Service Management Team, within Digital Services! The successful candidate can be based in one of our UK offices. The role qualifies for hybrid working, with a combination of office and more »

Your new role We are currently recruiting for a Service Deliver Manager (Reporting) to join the NH Service Management Team, within Digital Services! The successful candidate can be based in one of our UK offices. The role qualifies for hybrid working, with a combination of office and more »

Your new role We are currently recruiting for a Service Deliver Manager (Reporting) to join the NH Service Management Team, within Digital Services! The successful candidate can be based in one of our UK offices. The role qualifies for hybrid working, with a combination of office and more »

Your new role We are currently recruiting for a Service Deliver Manager (Reporting) to join the NH Service Management Team, within Digital Services! The successful candidate can be based in one of our UK offices. The role qualifies for hybrid working, with a combination of office and more »

engineering and associated technologies. Responsible for the operational and threat malware analysis for the group. Providing security input and for maintaining relationships with the Service Management function in relation to change management, problem management and incident management. Responsible for the level 2/3 operational Cyber … of information security incident response capability. You will act as the single point of contact for all security related response actions and decisions, including management of each incident from a security perspective, interaction with IM/MIM teams (where required) and recording of all key security decisions. What you more »

Your new role We are currently recruiting for a Service Deliver Manager (Reporting) to join the NH Service Management Team, within Digital Services! The successful candidate can be based in one of our UK offices. The role qualifies for hybrid working, with a combination of office and … governance, health & safety, etc.) of small to medium scale IT projects across lifecycle to reach agreed business and strategic benefits and contribute to the management of contract compliance and risk in an effective way. Participate in skills gap analysis to identify key areas of project/programme management skills that need to be developed. Apply an appropriate programme/project management framework, liaising with other Programme Managers or team members and related projects. Support IT Group or Programme Leaders to drive delivery against the agreed plan, assisting specific issues and being accountable for particular saving achievements. more »

Your new role We are currently recruiting for a Service Deliver Manager (Reporting) to join the NH Service Management Team, within Digital Services! The successful candidate can be based in one of our UK offices. The role qualifies for hybrid working, with a combination of office and more »

Your new role We are currently recruiting for a Service Deliver Manager (Reporting) to join the NH Service Management Team, within Digital Services! The successful candidate can be based in one of our UK offices. The role qualifies for hybrid working, with a combination of office and more »

Senior Service Designer - £650 -£700 per day - Inside IR35 - Hybrid working, 2 days a week on site near Slough - 6 Months initial contract. My client, a leading supplier to the Nuclear energy industry, is seeking a highly skilled Senior Service Designer with a strong background in ITIL service management to join their Digital Workplace Programme. The successful candidate will play a key role in designing and developing service management processes that align with the ITIL framework, ensuring their IT services meet business needs in a cost-effective, resilient, and reliable manner. Responsibilities and Duties … accordance with ITIL guidelines for the Digital Workplace Programme. Collaborate with IT architects, project managers, and other stakeholders to ensure a comprehensive approach to service design. Develop a modern workplace service that empowers colleagues while maintaining appropriate oversight and compliance in a highly regulated, multi-national environment. Create more »

UK for the last 5 years minimum) Our client provides infrastructure and support services to the armed forces. Role: As part of the IT Service Desk team, the IT Support Analyst will provide effective and efficient technical support. What you will be doing: Provide IT support to users via … the IT Service Desk. Handle and manage incoming calls and online requests to the IT Service Desk. Ensure that all IT Incidents and Service Requests are resolved in an effective, efficient, and customer-centric manner. Through troubleshooting and fault diagnosis, triage and resolve user issues as a … first call fix wherever possible; escalate to agreed 2nd line support teams as appropriate. Understand and follow agreed IT Service Management processes, and ensure colleagues are informed on the best way to interact with the IT Service Desk. Provide on-site support in regions as required. Identify more »

This includes operational and administrative tasks under an ITIL framework to deliver support for two Data Centre's. The role is to deliver Network Service Requests, Incident resolution, and Change execution for the Data Centre's network environments. Essential Requirement and Responsibilities Security Cleared, UK National only. We need … alerting and monitoring tools such as Manage Engine OPS manager, CISCO DNA-C, Prime, Nagios etc. Experience working with any ITSM tool such as Service Now. Strong verbal and written communication skills. Role includes P1 Operational on-call support, subject to scheduling. Document and control Standard Operating Procedure (SOP … Characteristics Experience with Packet Analysis. SoC Experience and some understanding of WAF and Firewall logs etc. Demonstrate technical understanding of DC Architecture, Infrastructure, and service management. Customer first delivery. Resolve issues with a desire to maintain service uptime & performance. Technically provide support to Cyber Security team. Follow asset more »

Do: Provide top-notch IT support to users, ensuring seamless access to IT services. Manage incoming calls and online requests, logging them in our Service Management tool, Halo. Resolve IT incidents and service requests promptly and effectively, keeping users informed every step of the way. Utilize troubleshooting … diagnosis skills to achieve 'first call fix' resolutions; escalate complex issues to our expert 2nd line support teams as needed. Follow and promote IT Service Management processes, guiding colleagues on optimal interactions with the IT Service Desk. Collaborate with other IT Support Analysts and offer support and … on-site support as needed in various regions. Educate users on IT policies and procedures, ensuring compliance, especially in IT Security. Assist the IT Service Desk Lead with preparing management information and reports. Handle software license management related to user requests. Contribute to continuous improvement initiatives for more »

you will need a strong technical background and possess the ability to think strategically, with a forward-looking and pro-active approach to IT. Management and motivation of your team are equally important. Benefits: 30 days holiday per year (excluding bank holidays), plus 3 fixed privilege days Flexible working … objectives. Enhance and maintain PML's business resilience from an IT perspective, including such areas as security and business continuity, liaising with external managed service providers. Lead and develop a small, diverse team of Windows, Linux, and DevOps professionals Specialists. Manage and oversee the entire IT environment, to ensure … used are integrated, streamlined and secure to meet our current and future scientific research and operational needs. Liaising with key stakeholders, lead and drive service improvement through planning and execution. Lead the procurement of the infrastructure architecture, including design, migration, integration and installation. Develop and mature IT service more »

for managing and analysing data to support the business IT services. The Configuration Analyst will play a key role in software and hardware asset management, utilising expertise in Power BI and data analysis to develop metrics and demonstrate the value delivered by IT processes. Configuration Analyst Key Responsibilities: Data … Analysis: Leverage your skills in Power BI to analyse data, develop metrics, and create reports that showcase the value and efficiency of IT service processes. Asset Management: Accurately manage hardware assets and software licensing, ensuring legal compliance and cost-effectiveness through meticulous audit reporting. Process Improvement: Improve first … to the IT organisation. Reporting & Metrics: Develop and maintain metrics that demonstrate the value being delivered, emphasising the efficiency and effectiveness of our IT service processes. Coaching & Development: Coach and develop team members in automated reporting and data analysis techniques, fostering a culture of continuous improvement and learning. Configuration more »

you will need a strong technical background and possess the ability to think strategically, with a forward looking and pro-active approach to IT. Management and motivation of your team are equally important. The ideal candidate will be experienced in defining and developing strategy, maintaining business resilience, and creating … mission and objectives. Lead and develop a small, diverse team of Windows, Linux, and DevOps professionals Specialists. Liaising with key stakeholders, lead and drive service improvement through planning and execution. Lead the procurement of the infrastructure architecture, including design, migration, integration and installation. Develop and mature IT service management principles, including governance, policies, processes, procedures, and standards. Act as most senior escalation point for IT operations issues and major incidents. Manage the IT Groups operational budget (c. £400k) and additional project budgets. Act as owner and relationship holder for Tier 1 system IT suppliers within the more »

the entire IT environment, ensuring integration, streamlining, and security of systems and tools for current and future needs. Liaise with key stakeholders to drive service improvements through planning and execution. Lead the procurement of infrastructure architecture, including design, migration, integration, and installation. Develop and mature IT service management … quality thresholds. Contribute to wider strategic discussions across the organization. Requirements: Proven experience managing multiple IT systems in areas such as program and project management, infrastructure services management, IT strategy/policy, and IT architecture. Strong technical background in leading systems integration, including designing, developing, integrating, and upgrading more »

looking for an experienced Problem Manager with a proven background working in high pressure ITSM environments. You will work with a team of experienced Service Management professionals to support the day to day management of all P1 and P2 major incidents on a real time, mission-critical … control system which is experiencing on average 8-10 major incidents a week. This role will have a focus on proactive and reactive Problem Management, but there will also be the requirement to assist with Incident and Change Management so exposure to these areas is a must. Skills … and Experience: Extensive experience working in a busy Service Management role supporting real-time, critical systems Extensive experience in Problem Identification and Management and a proactive approach to identifying and resolving underlying issues Ability to reviewing and improve incident escalation actions, processes and reporting through creating and more »