Azure AD and Exchange Breadth of IT Support knowledge and demonstrable experience in support of PCs, Mobile Phones, or other User Technologies Experience using ITSM tools such as ServiceNow. Proven ability to troubleshoot and resolve both hardware and software technical issues. An enthusiastic commitment to delivering and maintaining a positive … years' experience in an IT End-User Service or Desktop Services role ITIL3/ITIL4 Certification, or 2+ years' equivalent experience in an ITServiceManagement An understanding of Infrastructure technologies (e.g., Networking/SDWAN, SAN, VMWare, DNS, AD), including administration and operation. Experience of Microsoft 365 Deployment and Operations … An understanding of Microsoft Azure Cloud Eco Systems and Services Operational experience of ServiceNow (ITSM - Incident Management; Change Management; Request Fulfilment). An understanding of Information Security (InfoSec) and Cyber Security fundamentals INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply more »
Are you ready to kick-start your career in the dynamic world of IT? Are you passionate about innovation, problem-solving, and making a real impact? Look no further! We're seeking three enthusiastic individuals to join a team as more »
experience of supporting IT or Audio-Visual hardware, software, or services (1st and 2nd tier) ideally in an academic environment. - Functional knowledge of ITServiceManagement principles and experience. - Experience of effective working in a customer service environment. - Familiarity with using and supporting multiple operating systems, such as Microsoft Windows more »
several sites and the varying companies under the umbrella. Candidates will be required to log and manage incoming calls through to resolution via an ITSM system. Candidates must possess excellent communication skills and understand the importance of providing outstanding customer service. Candidates are required to have high levels of concentration … to fully understand the issues. Using own judgment, gather detailed, complex and sensitive information and where appropriate input this accurately into the Service Delivery ITSM System and other system software. Utilise existing technologies to obtain and manipulate software/hardware information and to remotely administer systems. Assist in the monitoring more »
ways to improve on delivery margins. Key Skills: Proven experience as a Service Delivery Manager or in a similar role. Strong understanding of ITservicemanagement frameworks Experience and good knowledge of Aveva PI Previous experience as a Snr Support Engineer, Programme Manager or Service Delivery Manager Previous experience working more »
ways to improve on delivery margins. Key Skills: Proven experience as a Service Delivery Manager or in a similar role. Strong understanding of ITservicemanagement frameworks Experience and good knowledge of Aveva PI Previous experience as a Snr Support Engineer, Programme Manager or Service Delivery Manager Previous experience working more »
Experience of using OpenShift or other Kubernetes based platforms - ideally in a DevOps or Administrative manner. Understand Cloud Native Concepts, incl. Containerization & Microservices Architecture. ITSM knowledge TO BE CONSIDERED…. Please either apply by clicking online or emailing me directly to For further information please call me on more »
Ability to create and run reports Awareness of Change and Release Management Excellent written and verbal communication skills with a genuine enthusiasm towards ITservicemanagement Excellent organisational skills and able to take a methodical approach Excellent customer service skills Strong and confident presentation skills Professional verbal and written communication more »
Ability to create and run reports Awareness of Change and Release Management Excellent written and verbal communication skills with a genuine enthusiasm towards ITservicemanagement Excellent organisational skills and able to take a methodical approach Excellent customer service skills Strong and confident presentation skills Professional verbal and written communication more »
Alexander Mann Solutions - Public Sector Resourcing
receiving telephone calls, managing live chats and facilitating customer walk-ups or bookings to the team. All key information is captured in the ITServiceManagement tool, with findings documented and shared to encourage continued learning across the teams. You'll have relevant experience in: Manage IT incidents and Service … email, chat, in person and more) for all IT systems and devices. Capture and update call information to a high standard within the ITServiceManagement tool.? Uphold excellent customer service skills with enthusiasm and energy. Create, maintain, review and share knowledge documentation.? Form and maintain strong stakeholder rapport. Remain more »
South Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Jumar Solutions Ltd
and database structures Proven BI development experience with ServiceNow expertise Familiarity with relational databases Proficiency in data modeling and reporting tools Certifications (preferred): ITIL, ITSM, V3, SCRUM, PMP Candidates must be UK based and have the right to work in the UK without any restrictions. If you are interested in more »
Devices, Vehicle Technology and associated peripherals. Effectively communicating with users of all levels of seniority and IT proficiency by telephone, email and through our ITSM tool. Ensuring that all tickets are logged, prioritised and dealt with in line with agreed SLAs. Applying a customer-focused approach; taking ownership of tickets more »
Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
Additional Resources
experience working in a similar role. Possess 1st & 2nd line Service Desk experience. Experience working in an ITIL aligned enterprise environment. Familiarity with ITServiceManagement tools i.e. ticket logging software, Microsoft System Centre. Skilled in Windows Active Directory, Microsoft EntraID (Azure), Microsoft Windows 10/11 & MS Office. Capable more »
Saffron Walden, Essex, South East, United Kingdom Hybrid / WFH Options
EMBL-EBI
EMBL-EBI is embarking on a transformative mission to enhance its IT services through the implementation of the ITServiceManagement (ITSM) framework using the ServiceNow platform. We are currently seeking an enthusiastic and motivated individual to join our implementation team, actively participating in the green-field deployment of the … and learning of ServiceNow best practices, tools, and technology. Assist in the design, configuration, customisation, development, and testing of ServiceNow applications, specifically focused on ITSM, integrations, Employee Center, workspaces. Build Service Catalog items as per stakeholder requirements. Build logic using Workflows and Flow designers. You have Overarching understanding of ServiceNow … a Scrum team. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. 4+ years experience of ServiceNow development, including ITservicemanagement process design and system integrations. ServiceNow System Administrator & ITSM Implementation Specialist certifications are required. Other relevant ServiceNow certifications, such as Certified Application Developer (CAD more »
Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA. * Manage antivirus/security products. * Execute cable patching and utilise remote access tools. * Leverage ITSM tools for streamlined service delivery. * Demonstrate robust technical skills, exhibiting proficiency and confidence in managing the aforementioned tasks. * Exhibit outstanding customer service and communication abilities. more »
Farnborough, Hampshire, South East, United Kingdom Hybrid / WFH Options
Sopra Steria Limited
It would be great if you had: Awareness of ITIL servicemanagement processes and practices Technical knowledge in a Cloud based platform Use of ITSM tools e.g. ServiceNow Microsoft MCP qualified DV Clearance Employment Type: Permanent Location: Farnborough, with some remote working Security Clearance Level: SC Cleared, Must be eligible more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
SF Recruitment (Tech)
months. This Solution Architect should have most of the following key skills: - Strong technical knowledge of ServiceNow plus a wider understanding of ITSM - Extensive client facing experience with the ability to design and deliver end to end enterprise level servicemanagement solutions - Ability to create engaging solution design and demos … of joining a dynamic, autonomous company with excellent progression opportunities then please click apply now to be considered. Solution Architect Birmingham (remote) Solution design, ITSM, servicemanagement, 4me, ServiceNow, roadmap, software development, demos more »
meetings to communicate about new problems, key problem status and closure of problems. PROFILE Technical skills : At least 3 years of experience in ITservicemanagement or an IT support role. Being able to get a quick insight in IT infrastructure, network and application dependencies using several technologies. Hands-on more »
incidents, problems and events. Proactively update knowledge articles so that the service desk can deliver a standardised and repeatable service Produce management reports from ITSM data Performing or arranging software rebuilds following system failure. Supporting the deployment of software configurations. Support of a 24/7 shift pattern, including accurate more »
South Tyneside and Sunderland NHS Foundation Trust
efficient and effective support service; o Undertaking the installation, configuration and deployment of Telecommunications equipment and software; o Maintain accurate and timely technical, ITservicemanagement and asset records as well as undertaking asset audit where required, o Respond to and fulfil users service requests submitted via the ITServicemore »
Ability to analyse and manipulate raw data and turn it into meaningful reports (e.g. Excel, PowerPivot, PowerBI) Knowledge and experience of the ITIL ITServiceManagement Framework Experience in the management and configuration of ServiceManagement Toolsets (ZenDesk) Awareness of Information Security principles relevant to Service Desk and industry standard more »
for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. Required Skills: At least 8 years' experience in ITServiceManagement principles and processes and solid understanding of hardware and software asset management processes. Experience in working to (and exceeding) Service Level Agreements. Should have more »
Chippenham, Wiltshire, South West, United Kingdom Hybrid / WFH Options
Global Technology Solutions Ltd
Cloud IT Solutions Technical Consultant Service Desk Consultant Permanent Chippenham Onsite/Hybrid Working £45,000 - £80,000 DOE Must Drive - Happy to Travel as needed. You will be an experienced Technical Consultant with a methodical approach to problem-solving more »
new and evolving business and operating models Experience working in a highly regulated environment Qualifications Architectural frameworks and methodologies, preferably TOGAF ITservicemanagement (ITSM) Information Technology Infrastructure Library (ITIL)Please apply should you meet the requirements more »
from happening, and minimising the impact of incidents that cannot be prevented. Collaborate closely with various IT teams and stakeholders to ensure that ITservicemanagement processes are aligned with business needs and industry best practices. Provide expert advice and guidance on all aspects of incident, change, and problem management. … are in line with best practices (like ITIL frameworks) and business requirements, and that they comply with relevant policies and regulations. Developing and refining ITSM processes, contributing to the overall resilience and efficiency of IT services. Your Key Skills: Strong focus on process efficiency, risk management, and service quality Adept … root causes of problems, and implementing effective solutions. Bachelor’s degree in IT related study OR 5+ Years IT experience with certifications in ITServiceManagement frameworks such as ITIL (highly desireable) Global complex business exposure Experience in ITservicemanagement, with a proven track record in incident management, change more »