51 to 75 of 126 Service Analyst Jobs in the UK excluding London

Job summary Are you an experienced service desk analyst looking for an exciting opportunity to be at the forefront of digital change in healthcare? Look no further! We are a friendly team currently seeking a service desk analyst to join our established service desk at … support to clinical and non-clinical staff. Main duties of the job The post holder will be required to work as part of the service desk team under the direction of the Service Desk Manager. The post holder will take specific responsibility for the day to day operation … of the DTI Department's Service Desk providing telephone support, face to face support and support via email to all users during the hours 8.00 am to 5.00 pm (Monday to Friday). The post holder may be required to participate in On-call out of hour's rotation. more »

1st Line Service Desk Analyst - Burton On Trent £24,000 + benefits Job Summary: As a 1st Line Service Desk Analyst, you'll be the initial point of contact for internal customers regarding IT issues and queries. Your role involves logging and resolving requests and incidents … efficiently while maintaining compliance with service level agreements (SLAs). You'll provide professional customer support, both remotely and in person, and assist with software and hardware issues, including troubleshooting and asset management. Key Responsibilities: First point of contact for internal IT inquiries and issues. Logging and resolving requests … software licenses. Installing and supporting software. Troubleshooting hardware and software issues on various devices. Asset management for IT equipment. Identifying and reporting problems to Service Managers. Organizing and prioritizing workload efficiently. Contributing to improving first-time issue resolution. Keeping updated on new technologies. Qualifications and Skills: ITIL certification or more »

Service Desk Analyst, Newcastle Salary £24,000 Our national facilities client has an immediate opening for an enthusiastic team player to join their thriving service desk. Supporting almost 4,000 users, this is a fabulous opportunity for someone who is keen to start their career in IT … portraying a confident approach to users and colleagues. Requirements: - Ideally some relevant experience gained within a helpdesk role - Solid experience gained within a customer service role (face to face or telephone based) - Tech savvy - an understanding and awareness of IT support and technologies. - You will be comfortable working in … and have the ability to work to well as part of a team. Whether you're: a) An enthusiastic team player with excellent customer service skills looking to commence their career in IT support b) An IT graduate looking for their first opportunity, or c) An experienced helpdesk analyst more »

Service Desk Analyst 3 Month contract, technical skills covering O365, Windows 10/11 and Azure with any knowledge of networking, firewalls and security a real advantage. Working as part of team who act as the first point of contact for all issues, raising tickets and seeing through … also potentially be the opportunity to work with the infrastructure team on network issues. Required Skills and Experience: Previous experience of working on a service desk support users and senior management. Experience of Windows 10/11 Desktop Operating Systems, O365 and Azure Knowledge of networks including WIFI, Switching … Routing, Firewalls and security products an advantage. Strong customer service practices. Any industry certification such as CompTIA preferred but not essential. more »

We are currently recruiting for one of the UK’s Leading FMCG companies for the role of a Service Improvement Analyst . It’s an exciting new opportunity to work for a recognised leading company specialising in Retail and Digital E-commerce, they offer an outstanding experience for … on any device! What You Can Expect Type - FTC until June 2025 Location - Watford (Hybrid) Salary - £37,000 Industry - FMCG Main Responsibilities as a Service Improvement Analyst Continually reviewing the effectiveness, efficiency and quality of Customer Operations activities and services. Become responsible for optimising the customer experience and … standards of customer satisfaction and continually enhancing processes. Work on projects related to projects improving Customer Operations performance. Experience & Skills Required Strong experience with service and process improvements Experience in the Retail/gaming/gambling. Demonstrable experience in process improvement methodologies (e.g. Lean Six Sigma) would be nice. more »

The Role: IT Service Desk Analyst To provide first line support and assist with the closure of all service requests, problems and incidents that relate to IT services. This includes: End-User Computing (EUC) Application Support Email File Management Identity Access Management Managed Print Services The primary … objective of the IT Service Desk is to ensure the performance and cost-effectiveness of our technology, application, and infrastructure solutions. This involves promptly identifying and resolving outages or performance issues, providing first-line support to end-users, and ensuring minimal disruption to business operations. In addition, this role … desktop environments and offer technical assistance to external customers, primarily letting agents and landlords. The role encompasses active participation in the continuous rollout of Service Desk projects, supporting the Service Desk Manager and Infrastructure team as required. The IT Service Desk operates between the hours of more »

The Role As the CAE Service Desk Analyst, you will play an integral role within the team supporting CAE’s internal and external customer base. As a Service Desk Analyst within CAE, your primary focus will be to provide 1st line support to CAE’s customer … base 24x7. You will be central to the service desk operation with excellent technical skills combined with first class customer service. Travel to customer sites may be required on an ad hoc basis. **Please note - This is a 24/7 vacancy which is a shift pattern of … resolution of IT issues both hardware and software; Providing regular feedback to customer regarding the status of their tickets; Providing exceptional communication between the service desk, end users and resolver groups; Meeting and exceeding customer specific service level agreements (SLAs); Creating/updating documentation and knowledgebase; Liaison with more »

Role: Service Desk Analyst Location: Havant,UK Role type: Contract Job description: Provide hardware/software/network problem diagnosis/resolution via telephone/email/chat for customer’s end users Route problems to internal 2nd and 3rd level IT support staff. Coordinate and manage relationships … development Routine maintenance updates with other IT staff and business units Provide all required documentation including standards, configurations and diagrams Provide knowledge transfer of Service Desk operations Technical Requirements Phone support experience necessary. Technical Service desk or technical call center experience is necessary. Disciplined, systematic problem solving skills … Windows 2000 Servers: Windows 2000, Windows 2003, Windows 2008, Knowledge of Active Directory, Exchange 2003/2007 ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center User account creation for Active Directory, Exchange Mailboxes, Distribution lists Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live more »

Our client based in Cheltenham is seeking an IT Service Desk Analyst to join their team carrying out 1st line support via phone and email. This is a great opportunity for someone with either some experience in an IT support role or someone who has a relevant qualification … looking for their first opportunity. What will you be doing? Providing 1st Line Service Desk Support Answering the Service Desk phone and mailbox Creating/Updating ticket logs Providing support on Microsoft Windows 10/11 operating system Supporting users over phone, email and in person What experience … do you need? To be considered for the IT Service Desk Analyst role, you must be: Previous experience within an IT Support role ideally within a service desk environment would be beneficial Understanding of supporting Office 365 and Windows environment Understanding of Active Directory Understanding of ticketing more »

Goodman Masson are excited to be partnered with a large sized housing association on their search for a Service Charge Analyst! What is the role? Main responsibilities: Analysing and reconciling service charge income and expenses Maintaining accurate records of service charge transactions Collaborating with property managers … to ensure timely and accurate billing of service charges Reviewing lease agreements to determine applicable service charge allocations Calculating service charge budgets based on property expenses and projected costs Conducting regular audits of service charge accounts to identify discrepancies or errors Providing financial reports and analysis … related to service charge income and expenses Communicating with tenants regarding service charge inquiries and disputes Ensuring compliance with accounting standards and regulatory requirements Assisting in the preparation of annual service charge budgets and forecasts Participating in meetings with property management teams to discuss service charge more »

Service Desk Analysts required for a Public sector organisation Onsite/12 month contract ServiceDesk are responsible for managing the first- and second-line technical support for all IT applications and services across sites, including end-user computing. This includes multi-function devices and specialised IT equipment. Responsible for … ensuring support for existing and emerging information and communications technology services, including providing technical advice to project teams. A service desk analyst interacts with customers. At this level, they will perform tasks such as taking calls from customers and trying to resolve their queries, while knowing when to … process efficiency and common ways in which processes are optimised, spotting or identifying obvious deficiencies. Resolve user requests to a minimum of the agreed service level agreement, empathising with the end user. Own an issue until a new owner has been found or the problem has been mitigated or more »

Service Desk Technician - Onsite Cambridge up to £30K+ Benefits We are looking for an experienced service Desk Technician to join the UK's best I.T infrastructure and services provider. Bringing I.T solutions to life. What you will be doing * You will act as the central point of contact … for all IT-related incidents and service requests. You'll be working one on of our dedicated customer sites. * logging incidents service requests and resolving support requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands. … 2nd line support on Microsoft 365, office applications, internal software * Performing device builds and facilitating desk moves What we are looking for: * Previous IT Service desk experience * Excellent communication skills at all levels * Knowledge of Microsoft 365 and Office apps * Experience with supporting CAD packages (solidworks autocad etc.) NOT more »

Service Desk Technician - Onsite Cambridge up to £30K+ Benefits We are looking for an experienced service Desk Technician to join the UK's best I.T infrastructure and services provider. Bringing I.T solutions to life. What you will be doing * You will act as the central point of contact … for all IT-related incidents and service requests. You'll be working one on of our dedicated customer sites. * logging incidents service requests and resolving support requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands. … 2nd line support on Microsoft 365, office applications, internal software * Performing device builds and facilitating desk moves What we are looking for: * Previous IT Service desk experience * Excellent communication skills at all levels * Knowledge of Microsoft 365 and Office apps * Experience with supporting CAD packages (solidworks autocad etc.) NOT more »

Prestigious opportunity for a Service Transition & Design Analyst to join our pioneering Digital transformation. Co-ordinating an end to end Service Assurance (Service Design and Transition) process. You will be responsible for work ensuring that new and changed IT Services have a complete Service Design … Package, and that it meets the agreed Service Transition and Operational Readiness measures, which includes creation of artefacts such as runbooks, configuration of ITIL service support processes, support and RACI models, Disaster Recovery plans, and the completion of knowledge transfer. If you possess a combination of some of … the following skills, then LETS TALK! Experience of co-ordinating/managing Service Design and Service Transition activities for new and changed services Experience of collaborating with stakeholders to successfully onboard all new and changed solutions delivered into the production environment Demonstrable understanding of Availability Management, Capacity Management more »

Job Title: Service Desk Analyst Location: Havant Workplace Type: On-site Employment Type: Contract Job Description: Provide hardware/software/network problem diagnosis/resolution via telephone/email/chat for customer’s end users Route problems to internal 2nd and 3rd level IT support staff. … development Routine maintenance updates with other IT staff and business units Provide all required documentation including standards, configurations and diagrams Provide knowledge transfer of Service Desk operations Technical Requirements Phone support experience necessary. Technical Service desk or technical call center experience is necessary. Disciplined, systematic problem solving skills … Windows 2000 Servers: Windows 2000, Windows 2003, Windows 2008, Knowledge of Active Directory, Exchange 2003/2007 ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center User account creation for Active Directory, Exchange Mailboxes, Distribution lists Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live more »

IT Service and Support Analyst Great chance for an IT service professional to join a household name brand with a real time Ecommerce customer website and an established IT team of 10. You will need excellent customer service skills as this role is IT service … management function and it’s an excellent environment for tech development/progression. Role/Responsibilities Support franchisees in all IT related incidents/service requests. Where possible provide first call resolution for all IT related incidents/service requests. Log all incidents/service requests within … ticketing system. Own incidents/service requests or escalate to 2nd/3rd line support where necessary. Work to SLA thresholds for all incidents/service requests. Dedicated to meeting the expectations and requirements of internal and external customers Establishes and maintains effective relationships with customers at all more »

Change your job, change your workplace, change your future... We are actively building diverse teams and welcome applications from everyone Role: Service Desk Analyst Located: Warrington- Birchwood Package: Up to £24,000, plus bonus and additional benefits Shift Pattern: 37.5 hours per week between 7:00am-7:00pm … To provide a single point of contact for Ricoh’s IT Services Customers providing first line diagnosis, resolution and functional escalation of incidents and service requests on the RICOH Service Desk based in Birchwood. Provide first line logging, diagnosis and resolution of incidents and service requests that … enter the service desk via phone call, email or self-service portal to ensure a high level of customer service is delivered Provide functional escalation to internal, customer and 3rd party supplier resolver groups so that service level agreements can be met on a monthly basis more »

Service Desk Analyst/Identity Access Management (IAM) Analyst required by a very established financial institution, with a long-standing reputation for excellence and a focus on culture and staff wellbeing. This IAM Analyst role will see you working the IT Access Management function, covering, the … working in an Identity and Access Management role using Microsoft Active Directory/Azure Entra, you will ideally have experience of: Working on a Service Desk or Help Desk, providing end-user support on Desktop technologies improving operational efficiency, service delivery and information management across all lines of … Management Studio Excellent verbal oral and written communication skills, Ability to work under pressure to meet business critical deadlines and SLAs. In return this Service Desk/IAM Analyst will be joining a financial services company with half a decade's experience and strong customer loyalty. They promote more »

Do you have a passion for providing first class customer service within a service desk environment? Here at Saint-Gobain Digital, we're looking for a Service Desk Analyst to join our team. This is a permanent role, working hours 36.25 hrs per week. Based in … East Leake, Loughborough on a hybrid basis. The Service Desk function provides first line support for all colleagues within Saint-Gobain UK & Ireland businesses. Service Desk analysts handle application issues, communication, and hardware queries from all levels of the business and are the first point of contact for … our colleagues across Saint-Gobain for IT queries. What will I be doing : Providing an efficient, personalised support service to our business users. Ensuring that work is correctly prioritised and actioned to meet fixed business service levels agreements and deadlines. Actioning tickets promptly, in a professional service more »

Role: Service Desk Analyst Location: Luton (with potential for hybrid working after probation) Salary: £26 - 28K + a comprehensive range of Employee Benefits Key Skills: Service Desk Support, 1st and 2nd line, MS Office, technical support, investigating technical issues and resolving or escalating Why Apply: This role … joins a busy, friendly team providing first class Service Desk/Desktop support across large User estate. The Role: To respond to 1st line and 2nd line tickets, investigate, diagnose and resolve issues, across MS Office suite, various devices, applications, comms equipment Escalate issues as needed Provide excellent customer … service to all Users of the service. Contribute ideas to the development of the new purpose built service desk tool The successful candidate will be able to demonstrate: Essential: 2+ years' experience in service desk role supporting a broad range of users ICT issues. Exceptional customer service more »

Role: Service Desk Analyst Location: Luton (with potential for hybrid working after probation) Salary: £26 - 28K + a comprehensive range of Employee Benefits Key Skills: Service Desk Support, 1st and 2nd line, MS Office, technical support, investigating technical issues and resolving or escalating Why Apply: This role … joins a busy, friendly team providing first class Service Desk/Desktop support across large User estate. The Role: To respond to 1st line and 2nd line tickets, investigate, diagnose and resolve issues, across MS Office suite, various devices, applications, comms equipment Escalate issues as needed Provide excellent customer … service to all Users of the service. Contribute ideas to the development of the new purpose built service desk tool The successful candidate will be able to demonstrate: Essential: 2+ years' experience in service desk role supporting a broad range of users ICT issues. Exceptional customer service more »

A leading accountancy and business advisory firm is seeking a talented IT Service Desk Analyst Apprentice. This firm provides crucial advice and solutions to entrepreneurial organizations navigating todays dynamic business landscape. Working closely with Britain's economic engineambitious, high-growth businessesthe firm directly advises owners and management teams … helping them fuel the economy. The IT Service Desk Analyst will play a pivotal role in maintaining and advancing the firms IT infrastructure. Reporting to the IT Hub Lead, the successful candidate will assist in delivering IT support across the organization, ensuring the firm's services and applications … are fit for the modern market. Key Responsibilities: Act as the first point of contact for IT support incidents and service requests. Record, resolve, and escalate support issues to appropriate teams. Ensure IT support functions operate within defined KPIs and SLAs. Collaborate with various departments to implement new ideas more »

Description To deal with and fulfil service requests that are logged with the ITSC - this includes processing Starter, Mover, and Leaver (SML) and all permission, software and hardware requests made by the business. This is a predominately customer service focused role, you will be responsible for taking ownership … and management of internal customer requests and setting expectations whilst meeting the needs of the Business. To provide a friendly, supportive helpful and timely service to all customers who contact the Service Centre Continually strive for process improvement and seeking ways to maximise efficiency. Act as a liaison … Technology) to drive through a resolution on behalf of the customer and deliver in accordance with agreed timelines. Actively and professionally represent the IT Service Centre throughout the organization. Use sound judgment and make decisions that will maximize customer satisfaction. Strive to continually improve personal performance in order to more »

to excellence and innovation. Our client values its employees and provides a supportive and dynamic work environment. They are currently seeking a dedicated IT Service Desk Analyst to join their Tech Support Team. IT Service Desk Analyst Leeds/Onsite £22,000 - £30,000 (DOE) Responsibilities more »

We have an excellent opportunity for a Service Desk Analyst to join our Service Management team based on site at Havant. You'll be working on a 365 shift rota monitoring and maintaining computer systems and networks. Key Responsibilities Collaborating closely with team members to carry out … and problems are identified, triaged, and responded to efficiently and within require timescales. Ensuring that calls are correctly prioritised and categorised. Ensuring that the Service Desk management tool is updated at each stage of the lifecycle of an incident. Proactively monitoring our extensive estate of servers, using event management … instructions to resolve incidents, problems and events. Provide updates and reports on active incidents, problems and events. Proactively update knowledge articles so that the service desk can deliver a standardised and repeatable service Produce management reports from ITSM data Performing or arranging software rebuilds following system failure. Supporting more »