IT Problem Manager Relevant certifications such as ITIL Foundation, ITIL Practitioner, or Certified Problem Manager (CPM) are essential. Experience with ITSM tools such as ServiceNow, Remedy, or HP Service Manager Key Responsibilities: Develop and implement proactive problem management strategies to identify and resolve recurring IT issues. Conduct thorough root cause more »
Employment Type: Permanent
Salary: £65000 - £75000/annum £6k Car allowance + 10-15% bonus
Chippenham, Wiltshire, United Kingdom Hybrid / WFH Options
Reed Technology
Experience Customer focussed attitude with positive approach Excellent telephone manner, listening and empathy skills Good knowledge of service management toolsets and best practice e.g. ServiceNow and ITIL Proven experience & understanding of IT infrastructure, desktop and business applications Span of technical knowledge to encompass all versions of MS Windows, Basic TCP more »
Enterprise Resource Planning (ERP) eg Oracle Fusion/SAP/SAGE o Customer Relationship Management (CRM) eg Salesforce o IT Service Management (ITSM) eg ServiceNow o Warehouse Management System (WMS) Manhattan Associates o Security Information and Event Management (SIEM) eg Splunk/LogRhythm o Project Management tooling eg Microsoft Project more »
Farnborough, Hampshire, South East, United Kingdom Hybrid / WFH Options
Sopra Steria Limited
great if you had: Awareness of ITIL service management processes and practices Technical knowledge in a Cloud based platform Use of ITSM tools e.g. ServiceNow Microsoft MCP qualified DV Clearance Employment Type: Permanent Location: Farnborough, with some remote working Security Clearance Level: SC Cleared, Must be eligible for DV Internal more »
challenge and improve existing process in a constructive manner by appropriately negotiating and influencing key stakeholders. Desired skills: IT Service Management toolsets (Cherwell, Remedy, ServiceNow etc) Centralised monitoring toolsets (e.g. SolarWinds/Nagios/Icinga/etc) Windows 10 If you are a dynamic leader with a passion for delivering more »
ISO 20000, 27001, 9001 assessment processes Experience with any of the following technologies is preferred (however training is provided where required) Service Management toolsets (ServiceNow/Hornbill/Remedy) Tivoli Integrated Portal/BigFix/SolarWinds/Zabbix A knowledge of Unix, Linux, command line environments, Windows OS, Active Directory more »
business problems and work with teams globally. Functional understanding of project management principles and their application to infrastructure projects and teams. Working knowledge of ServiceNow and Microsoft office tools products. Proven ability to learn new technologies quickly to a high level of proficiency. Strong problem-solving and troubleshooting skills. Excellent more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
SF Recruitment (Tech)
ServiceNow Consultant with strong ServiceNow solution design experience is sought by an international technology delivery organisation based in the Midlands. With a rich history of delivering innovative, enterprise tech solutions for household names this ServiceNow Consultant will play a key role in building and delivering client roadmaps working closely with … Solution Architect can expect excellent technical autonomy and a clear progression path as the team scales up over the next 12-18 months. This ServiceNow Consultant should have most of the following key skills: - Strong technical knowledge of ServiceNow plus a wider understanding of ITSM - Extensive client facing experience with … software development would be a plus - Any additional service management platform exposure would be useful - 4me, Jira Service management, solarwinds etc In return This ServiceNow Consultant will receive: - £80,000 - £90,000 base salary - 10% bonus - Car allowance - Share options - Long term remote working - Flexible working hours - Fast track progression more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
83zero Limited
As a ServiceNow Service Architect, your mission will be to architect solutions that not only adhere to best practices but also push the boundaries of what's possible with ServiceNow. You will be at the forefront of delivering for the business, rolling out new processes, features, and improvements across various … ServiceNow modules such as ITSM, CSM, ITOM, FSM, and Domain Separation. ServiceNow Service Architect - REMOTE (Successful candidates must qualify for security clearance checks) Salary: £80,0000 to £100,000 per annum - plus benefits and healthcare options Location: UK-Wide (REMOTE) Our client is a UK Cloud, Connectivity, Communications, and Cyber … Security pioneer, and a trusted technology partner for more than 3000 companies. They are looking for an experienced ServiceNow Service Architect to join their Operational Excellence Team who have a pipeline of exciting projects! This is unique opportunity for an Architect to enhance their digital career. Principal Accountabilities: Strategic Design more »
of a critical multi-year programme of work. Focusing on the following areas: Service Management Practices Data Governance/Management Common Service Data model - ServiceNow Adapt ITSM best practice focused on value and solving current business problems. Improve process across the Critical Service value chain (identification methodology, SLA, OLA, UPC more »
Policy Awareness of ITIL process of Incident, Change, Problem, Service Request and related activities Desirable skills Certification in Microsoft Technologies Experience with Service management, ServiceNow Knowledgeable in AD Experience supporting Lenovo, HP and Mac devices and tablets Driving licence & access to a vehicle SAN technologies, Converged Infrastructure etc.) Additional Information more »
management and proven experience working collaboratively with both technical and non-technical staff. It would be great if you already have… Previous experience of: ServiceNow, MS SQL, Azure Log Analytics, Splunk Understanding of transaction processing systems, preferably with some exposure to electronic point of sale. Experience of financial systems, ideally more »
Hemel Hempstead, England, United Kingdom Hybrid / WFH Options
Haven
both technical and non-technical stakeholders. project management skills, prior experience in incident management, and conducting root cause analysis. experience with ITSM tools (e.g., ServiceNow, Jira). Desirable Skills: management and negotiation skills. of a wide range of technology architectures and operations, including public cloud. in major incident management in more »
Welwyn Garden City, England, United Kingdom Hybrid / WFH Options
PayPoint plc
It would be great if you already have… Experience of DevSecOps Experience in CRM systems development (e.g. Salesforce) Experience in ITSM tools development (e.g. ServiceNow) Messaging Frameworks (e.g. Azure Service Bus) ORM Technology (NHibernate or Entity Framework) Microsfot SSIS and SSRS MSMQ Postman/SOAP Selenium, Cypress, Splunk Experience in more »
ISO 20000, 27001, 9001 assessment processes Experience with any of the following technologies is preferred (however training is provided where required) Service Management toolsets (ServiceNow/Hornbill/Remedy) Tivoli Integrated Portal/BigFix/SolarWinds/Zabbix A knowledge of Unix, Linux, command line environments, Windows OS, Active Directory more »
Northampton, Northamptonshire, East Midlands, United Kingdom
City Plumbing
understanding of our products, services, and technical infrastructure to effectively support and troubleshoot customer issues. Workload Management - Efficiently manage workloads and workflows in both ServiceNow and Jira to ensure timely resolution of customer inquiries and issues. Performance Management - Set clear performance expectations, provide regular feedback, and conduct performance evaluations to more »
Exeter, Devon, South West, United Kingdom Hybrid / WFH Options
Met Office
facilitate knowledge sharing and improve wider team capability. Awareness of ITIL best practice and use of IT service Management tools such as JIRA/ServiceNow to help manage the team's workload. Experience of development and delivery using Agile principles. How to apply If you share our values, we'd more »
Manchester Area, United Kingdom Hybrid / WFH Options
Montash
SC clearance Expert in IAM – with a focus on identity governance Strong background using Sailpoint Desired Sailpoint IDN CyberArk Microsoft Entra ID Microsoft AD ServiceNow Access management module more »
Warwickshire, West Midlands, United Kingdom Hybrid / WFH Options
Jumar Solutions Ltd
across all aspects of IT Infrastructure and service. Skills, knowledge and experience required for the role: Extensive experience in IT Service Management Architecture & Design ServiceNow Configuration and Asset Management Six Rs application portfolio assessment IT Service Discovery Tooling and dependency mapping Migration experience - Ideally experience of migrating services in to more »
Employment Type: Contract, Work From Home
Rate: £650 - £700 per day, Benefits Home working/Hybrid Working
disruptions and maintaining SLA and information security requirements Escalate any unresolved issues Ideally hold ITIL framework knowledge and qualifications. Have a good understanding of ServiceNow Working Hours Consistency of work - 5 days per week Monday - Friday between the hours of 6am – 7pm Weekends will be based on a 1 in more »
SSPM or CSPM knowledge, policies and configurations. • API Knowledge – integration of SaaS 3rd Party applications with on-prem tooling using APIs • Knowledge of Client, ServiceNow, 0365 SaaS applications and security aspects of these applications • SSPM experience using Microsoft Defender for Cloud and/or any experience on AppOmni • Strong understanding more »
SSPM or CSPM knowledge, policies and configurations. API Knowledge - integration of SaaS 3rd Party applications with on-prem tooling using APIs Knowledge of Salesforce, ServiceNow, 0365 SaaS applications and security aspects of these applications SSPM experience using Microsoft Defender for Cloud and/or any experience on AppOmni Strong understanding more »
Knutsford, Cheshire, United Kingdom Hybrid / WFH Options
Experis IT
SSPM or CSPM knowledge, policies and configurations. API Knowledge - integration of SaaS 3rd Party applications with on-prem tooling using APIs Knowledge of Salesforce, ServiceNow, 0365 SaaS applications and security aspects of these applications SSPM experience using Microsoft Defender for Cloud and/or any experience on AppOmni Strong understanding more »
SSPM or CSPM knowledge, policies and configurations. - API Knowledge - integration of SaaS 3rd Party applications with on-prem tooling using APIs. - Knowledge of Salesforce, ServiceNow, 0365 SaaS applications and security aspects of these applications. - SSPM experience using Microsoft Defender for Cloud and/or any experience on AppOmni. - Strong understanding more »
projects from requirements through release and sustainment. Define metrics to measure success and enable continuous improvements to support learning and development. Support Operations including ServiceNow Change process, CMDB updates & application support process and managing incidents & achieving SLA standards.Partnering with cross-functional stakeholders to drive prioritization, On-time delivery, progress tracking more »