1 to 2 of 2 SLA Jobs in Wakefield

will be working on a busy and active IT service desk, answering phone calls, webchats and other forms of digital contacts, keeping to agreed SLA's and KPI's. You will be supporting a key long-term partner as they go through a digital transformation with new and interesting services more »

products ensuring timely resolutions. Provide complex diagnostic/technical resolution services and support to customers, Engineers and Field Service Engineers in line with contracted SLA agreements, in accordance with Service Operations Manuals/Operational Procedures and to high standards of customer satisfaction. To manage customer’s networks according to SLA … to Customer Incidents by performing 2nd line support diagnostics, so as to resolve the fault and/or implement a workaround solution that meets SLA standards and customer needs, with occasional 1st Line and 3rd line support co-ordination duties. Design, validate and implement solutions to meet Customer requests for more »