11 of 11 SLA Jobs in West London

governance. Own relationships with key strategic suppliers . Establish SRM governance, supplier evaluation, and compliance standards. Develop supplier development strategies, long-term partnerships, and SLA performance management. Map and influence key stakeholders to identify business needs and drive procurement strategy execution. Communicate procurement vision, support change management, and strengthen business ...

questions into clear KPIs and dashboards Nice to have: Microsoft Fabric/modern data platform exposure Customer analytics: retention/churn, NPS/CSAT, SLA/service performance Predictive/risk scoring experience (early-stage is fine) Data governance awareness (definitions, access, consistency) Important: This is a BI & reporting role ...

Architecture. Identify opportunities leveraging AI, Automation & Analytics. Ensure scalability for future growth. Service & Operational Excellence: Oversea Incident Management & root cause resolution. Ensure vendor performance & SLA delivery. Maintain IT System stability & performance. Experience Required: IT Business Partner - IT/Business Systems partnering/leadership within FMCG, Retail or Consumer sectors. Retail ...

Process purchase orders and make payments Onboard new suppliers Fulfil/despatch ESD licences Deal with customer queries Communicate effectively with software vendors SLA management Timely order fulfilment Cross-functional coordination Requirements The ideal Purchasing Administrator will have the following qualities: Clear spoken and written English is essential High attention ...

1. 1.Multi-Cloud Architecture (Strategic design and scaling of global Azure and AWS environments) 2.MSP Governance (Managing and holding Managed Service Providers accountable for SLA/delivery) 3.Infrastructure Automation (Driving 'Infrastructure as Code' to ensure repeatability and lean operations) 4.Platform Lifecycle Management (Ensuring global hardware/software stays current, supported ...

specialists, Account Managers, and Service Managers. Manage Remedy/ServiceNow tickets, ensuring actions are completed within agreed internal OLAs or Customer Service Level Agreements (SLA's). Support governance activities by addressing any non-compliance issues and managing them to resolution. Investigate incidents and faults, identify root causes, and implement ...

repairs, physical installations as well as for the escorts requested by customers. You will be handling all incoming customer service requests and ensuring SLA's and agreed KPIs are achieved to ensure outstanding customer satisfaction. The role will ensure 24/7 support in the data centre operations and representing ...

Diesel Generators, Chillers, Heating Ventilation Air Conditioning (HVAC), Exhaust Fans, Variable Frequency Drives (VFD's), and Transformers Troubleshoot events within internal Service Level Agreements (SLA's) Take daily operational readings of all mechanical and electrical equipment through routine rounds/log-taking (temperatures, voltages, currents, etc.) Supervise contractors who perform ...

execute changes across the product roadmap. Bring structure and pace to fast-moving, ambiguous problems Own program delivery and ensure KPI's and SLA's to deliver impact. Experience & Skills Experience in management consulting or experience in the aviation industry Experience in driving adoption and managing change management within ...

teams for pre-planned installations and maintenance services Drive and develop the scheduling team ensuring the department is always striving to work to set SLA’s Develop and implement new processes, ideas and fresh perspectives Candidate profile: Proven working history of managing a team Excellent scheduling experience Strong reporting skills ...

ensure services, customer expectations and delivery are achieved and exceeded Your day-to-day duties include: Own and fully understand the Service definitions and SLA definitions. Ensure that Service processes deliver to contractual requirements Be the escalation point of contact for the customer base around all aspects of their service … including during major or service-impacting incidents Enable achievement of maximum Customer Service satisfaction levels and SLA’s via measuring, tracking and reporting, including Continuous Service Improvement activity. Manage Change Requests through to successful delivery Accountable for the technical stability/functionality of the designated systems Organising and coordinating ...