8 of 8 SLA Jobs in West London

manage incidents, requests and changes, with HaloITSM experience considered an advantage. Experience working with third-party managed service or support partners, including escalation and SLA management. Familiarity with D365 reporting and Power BI, with working knowledge of SQL considered an advantage. Familiarity with Microsoft 365 and Entra ID. Microsoft Certified ...

follow. Facilitation: You facilitate post‐incident reviews and continuous improvement workshops that turn lessons into measurable actions. Success Metrics (what good looks like) 85% SLA attainment on first response and resolution for priority tickets. Reduced mean time to resolve (MTTR) and fewer repeat incidents quarter over quarter. High client CSAT ...

will have: Excellent customer service and communication skills. Strong troubleshooting skills across hardware, software and end-user devices. The ability to prioritise work, meet SLA requirements and remain calm during busy periods. Experience with MDM technologies such as Microsoft Intune. An understanding of FortiClient VPN, ADCs and firewall technologies would ...

manage incidents, requests and changes, with HaloITSM experience considered an advantage. Experience working with third-party managed service or support partners, including escalation and SLA management. Microsoft Certified: Dynamics 365 Finance Functional Consultant (MB-310) and/or ITIL v4 Foundation certification would be an advantage. Strong written communication skills ...

weeks look the same. What You'll Be Doing Providing Level 1 and Level 2 support for airport operational systems, resolving incidents within SLA and escalating complex faults to engineering and product teams Carrying out scheduled preventative maintenance, corrective repairs, equipment replacement, health checks and system validation Installing, configuring ...

platform secure. Participate in a 24/7, on-call rotation for incident response escalation within response and on-site Service Level Agreements (SLA). Provide technical implementation support in customer environments, including guidance on implementation, and feasibility of cross-product integrations. Must be a British citizen to meet compliance ...

Microsoft domain environment. The ideal candidate will have strong troubleshooting skills across hardware and software, the ability to prioritise work to meet SLA requirements, and familiarity with Intune, GPOs, Autopilot and VPN technologies. #J-18808-Ljbffr ...

deep and complex technical stack that includes microservices, containers, and virtualization. Ensure operational readiness of the services and meet the availability and performance SLA commitments to our customers. Required Skills 4+ years industry experience designing, building, scaling and supporting backend systems in production with a solid grasp on good software ...