10 of 10 SLA Jobs in West London

essential). Proven experience supporting Salesforce users in a ticket-based or service desk environment. Comfortable managing a high-volume support queue in an SLA-driven setting. Familiar with ITIL principles and service management best practices. Experience working within Agile methodologies (e.g., sprints, backlogs, prioritisation frameworks). Confident engaging directly ...

governance. Own relationships with key strategic suppliers . Establish SRM governance, supplier evaluation, and compliance standards. Develop supplier development strategies, long-term partnerships, and SLA performance management. Map and influence key stakeholders to identify business needs and drive procurement strategy execution. Communicate procurement vision, support change management, and strengthen business ...

Architecture. Identify opportunities leveraging AI, Automation & Analytics. Ensure scalability for future growth. Service & Operational Excellence: Oversea Incident Management & root cause resolution. Ensure vendor performance & SLA delivery. Maintain IT System stability & performance. Experience Required: IT Business Partner - IT/Business Systems partnering/leadership within FMCG, Retail or Consumer sectors. Retail ...

specialists, Account Managers, and Service Managers. Manage Remedy/ServiceNow tickets, ensuring actions are completed within agreed internal OLAs or Customer Service Level Agreements (SLA's). Support governance activities by addressing any non-compliance issues and managing them to resolution. Investigate incidents and faults, identify root causes, and implement ...

repairs, physical installations as well as for the escorts requested by customers. You will be handling all incoming customer service requests and ensuring SLA's and agreed KPIs are achieved to ensure outstanding customer satisfaction. The role will ensure 24/7 support in the data centre operations and representing ...

Diesel Generators, Chillers, Heating Ventilation Air Conditioning (HVAC), Exhaust Fans, Variable Frequency Drives (VFD's), and Transformers Troubleshoot events within internal Service Level Agreements (SLA's) Take daily operational readings of all mechanical and electrical equipment through routine rounds/log-taking (temperatures, voltages, currents, etc.) Supervise contractors who perform ...

teams for pre-planned installations and maintenance services Drive and develop the scheduling team ensuring the department is always striving to work to set SLA’s Develop and implement new processes, ideas and fresh perspectives Candidate profile: Proven working history of managing a team Excellent scheduling experience Strong reporting skills ...

An telecommunications company based in Central London are seeking an individual who wants to start their career in first line and customer support. You will be the first point of contact for their clients and ...

with our Traffic Signal and CCTV Engineers. Will help to ensure that the operation is run effectively, incidents and incoming calls are managed within SLA, correct processes are followed, whilst consistently delivering a first-class service to its customers. This role will be based from our Feltham depot TW14 … service, have worked in a 24/7 Service Centre or Service Desk environment and is used to ensuring timely call resolution to achieve SLA's, then this might be the next step in your career. Key Requirements: Ensure that excellent customer service is maintained and delivered to the highest ...

with our Traffic Signal and CCTV Engineers. Will help to ensure that the operation is run effectively, incidents and incoming calls are managed within SLA, correct processes are followed, whilst consistently delivering a first-class service to its customers. This role will be based from our Feltham depot TW14 … service, have worked in a 24/7 Service Centre or Service Desk environment and is used to ensuring timely call resolution to achieve SLA's, then this might be the next step in your career. Key Requirements: Ensure that excellent customer service is maintained and delivered to the highest ...