the financial, property, and investment sectors. Job Responsibilities Daily Operations: Perform comprehensive backup checks and monitor customer alerts daily. Ensure all alerts are documented, escalated, and resolved according to SLA standards. Call and Ticket Handling: Respond to customer calls and tickets. Ensure prompt resolution or escalation as needed. On-Call Support: Be on standby for out-of-hours calls and More ❯
South West London, London, England, United Kingdom
Michael Page Technology
support to all staff. Office, whilst also providing remote support alongside the rest of the Service Desk team in all other offices Diagnosing and troubleshooting incoming incidents within agreed SLA targets Providing general support and maintenance of all laptops and mobile devices Office 365 administration Maintaining the Software and Hardware inventories Assisting the IT department in any projects they are More ❯
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
Exceptional communication skills and committed to customer satisfaction. Working knowledge of ticketing systems and able to document ticket resolutions effectively. Able to work under pressure and meet deadlines and SLA’s Able to work independently and as part of the team More ❯
candidates will need to have excellent telephone manner and 5* customer service skills, as well as strong data entry skills. Role requirements: Answering inbound calls and responding within agreed SLA’s Respond to emails received in the service inbox Creating quotes Closing service reports Creating and managing returns Manage stock adjustments Creating contracts Logging calls for Engineers attendance Candidate requirements More ❯
day-to-day operation and maintenance of mechanical and electrical equipment in data center sites Troubleshoot and report facility and data sever-level events within internal ServiceLevel Agreements (SLA) Create and deploy standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams Ensure all safety procedures are adhered to by vendors, and staff PHYSICAL REQUIREMENTS Work at More ❯
Hounslow, London, United Kingdom Hybrid/Remote Options
IF Recruitment
decommissioning requests, ensuring all ServiceLevel Agreements (SLAs) are achieved. Collaborate closely with internal teams Track and follow up on requests or escalations, coordinating with internal teams to maintain SLA compliance. Experience Required: 2 Years + Account Management, implementation, onboarding. Project Support or customer success experience Experience using salesforce or similar CRM software. Google suite product is desirable Demonstrate the More ❯
coordinating across the group & third parties.Help with tooling implementation and embedding, once selected.The client are currently doing a new ITSM tooling selection - this role can also help shape the SLA and OLAs of the future, working with key stakeholders.Monitor, review and report on existing service levels and volumes across the group. Disclaimer: This vacancy is being advertised by either Advanced More ❯
sessions to train focus groups on the roll out of new system features and functions Respond to tickets raised in the system and ensure issues are resolved within agreed SLA timescales Capable of utilising Gearset and Git for version control and deployments Keep abreast of Salesforce system enhancements and trends, whilst identifying areas to implement process improvements through upgrades to More ❯
procedures/processes. SISS Maintenance Technician Key requirements: Have maintenance experience on either CCTV, CIS, PAVA, PHP, Access Control or come from an electrical background Experience of working with SLA driven maintenance contracts An understanding of using ServiceNow or using IT for updating/closing jobs/reporting Full UK Driving Licence The job holder will be required to work More ❯
procedures/processes. Rail Maintenance Technician Key requirements: Have maintenance experience on either CCTV, CIS, PAVA, PHP, Access Control or come from an electrical background Experience of working with SLA driven maintenance contracts An understanding of using ServiceNow or using IT for updating/closing jobs/reporting Full UK Driving Licence The job holder will be required to work More ❯
currently in the market for a Customer Service Manager. As a Customer Service Manager, you are the first point of contact for all their customers regarding service agreements and SLA’s. Your role is all about providing exceptional support to a number of their UK based customers. You are responsible for supporting their customers continuously to ensure high levels of … day responsibilities would include: Manage day to day service operation and ensure service, customer expectations and delivery are achieved and exceeded. Own and fully understand the Service definitions and SLA definitions. Ensure that we are delivering to contractual requirements. Be first escalation point of contact for the customer base around all aspects of their service, including during major or Service … impacting Incidents to advise of progress. Enable achievement of maximum Customer Service satisfaction levels and SLA’s via measuring, tracking and reporting, including Continuous Service Improvement activity. Planning, forecasting and regular reporting of service projects and their allocated budget and resources. Drive and Manage Change Requests from the customer. Accountable for the technical stability/functionality of the designated systems More ❯
currently in the market for a Customer Service Manager. As a Customer Service Manager, you are the first point of contact for all their customers regarding service agreements and SLA's. Your role is all about providing exceptional support to a number of their UK based customers. You are responsible for supporting their customers continuously to ensure high levels of … day responsibilities would include: Manage day to day service operation and ensure service, customer expectations and delivery are achieved and exceeded. Own and fully understand the Service definitions and SLA definitions. Ensure that we are delivering to contractual requirements. Be first escalation point of contact for the customer base around all aspects of their service, including during major or Service … impacting Incidents to advise of progress. Enable achievement of maximum Customer Service satisfaction levels and SLA's via measuring, tracking and reporting, including Continuous Service Improvement activity. Planning, forecasting and regular reporting of service projects and their allocated budget and resources. Drive and Manage Change Requests from the customer. Accountable for the technical stability/functionality of the designated systems More ❯
