12 of 12 SLA Jobs in West London

environments Solid understanding of IT Service Management (ITSM), including incident, problem, and change management processes Experience with ITSM tools (e.g., Jira) and working within SLA-driven environments Familiarity with legacy systems connectivity (e.g., AS/400/iSeries) is highly beneficial ...

Troubleshooting any Trading Voice related issues. Certify new Software releases and assess new features. Adhere to Internal Controls and procedures. Ensure deadlines and SLA are met. Be part of the change process around production activities and review Vendor Provided SoWs. Liaise with external partners and vendors for support and change ...

troubleshooting. Experience supporting laptops, desktops, printers, mobile devices and peripheral hardware. Excellent troubleshooting, communication and customer service skills. Experience working within SLA-driven environments. The ability to manage competing priorities and provide support in a fast-paced operational environment. Desirable Experience Audio Visual and Video Conferencing support. Microsoft certifications. PowerShell ...

driven solutions to reduce manual intervention, accelerate incident resolution, and enhance operational efficiency. Experience managing strategic vendor relationships and third-party service providers, including SLA negotiation, performance governance, and holding vendors accountable to deliver against operational and contractual commitments. Excellent coaching, feedback, and talent development skills, with experience building ...

Wise's highest-value customers. In this role, you'll establish and lead a global support structure that delivers extreme operational excellence, ensuring consistent SLA adherence across all regions while meeting regulatory requirements. Success means balancing customer resolution, speed, retention, revenue growth, and product adoption all while keeping the customer ...

service delivery for a strategic global customer. Maintain accountability for service performance, stability and customer satisfaction. Lead monthly, quarterly and executive governance reviews. Manage SLA and KPI performance and proactively identify service risks and improvement opportunities. Lead critical incident and escalation management activities. Drive continual service improvement initiatives. Strategic Client ...

cloud computing, etc Assist with defining the processes needed to achieve operational excellence Ensure data quality across all projects/clients Define and manage SLA s for data sets and processes throughout production Lead on the design, build and launch of new data models and pipelines Key Skills/Experience ...

operations Attend and contribute to service review meetings, providing operational reporting and insights Coordinate with third-party suppliers for equipment procurement, maintenance contracts, and SLA adherence Manage vendor relationships and hold suppliers accountable to agreed service levels Operational Planning & Budget Manage operational budgets for equipment, maintenance, and consumables Conduct capacity … Documentation, Reporting & Governance Maintain accurate documentation including inventory records, change management logs, and incident reports Produce regular operational reports covering uptime, incidents, capacity, and SLA performance Ensure compliance with data centre standards (e.g., Uptime Institute Tier classifications), health & safety regulations, and audit requirements Continuous Improvement Identify and implement process improvements ...

executive stakeholders. Consolidate and correlate data from multiple platforms to create a unified and prioritised exposure view. Develop dashboards covering exposure posture, remediation performance, SLA adherence and coverage. Automate reporting using scripting, SQL and data pipelines. Apply machine learning, artificial intelligence and other analytics to improve prioritisation and identify trends. ...

Responsibilities Vendor & Contract Management Manage the full lifecycle of IT supplier relationships, from onboarding and SLA management through to renewals and renegotiations. Ensure contracts are well documented, tracked, and delivering expected value. Procurement Process Develop and maintain a structured, auditable procurement process for all IT goods and services. Introduce consistency ...

PaaS). Demonstrated ability to lead technical teams and manage high-pressure incident response, including root cause analysis and service restoration in line with SLA commitments. Strong communication, documentation, and stakeholder engagement skills across technical teams, service desk, suppliers, and business units. Experience with IT service management practices, including Jira … SLA tracking, incident and problem management, and CAB processes. Solid expertise in Active Directory and related services, including Group Policy, DNS, and AD Sites and Services. ...

experts focused on relationship health, retention, and revenue expansion for our most valuable individual and business users. Enterprise Support: Dedicated operational experts ensuring consistent SLA adherence, regulatory compliance, and seamless onboarding for our large-scale Enterprise partners. Integration Success (IS): The technical support engine of the department, focused on integration … customer s daily operations. 2. Enterprise Support Operations Industry-leading Operational Excellence: Drive KPIs including First Contact Resolution (FCR), Quality, Speed of Reaction, and SLA adherence across globally distributed teams. Regulatory Governance: Ensure appropriate structures are in place for any regulatory requirements dictated by the partner's market, ensuring adherence ...