8 of 8 SLA Jobs in West London

candidates will need to have excellent telephone manner and 5* customer service skills, as well as strong data entry skills. Role requirements: Answering inbound calls and responding within agreed SLA’s Respond to emails received in the service inbox Creating quotes Closing service reports Creating and managing returns Manage stock adjustments Creating contracts Logging calls for Engineers attendance Candidate requirements More ❯

day-to-day operation and maintenance of mechanical and electrical equipment in data center sites Troubleshoot and report facility and data sever-level events within internal Service Level Agreements (SLA) Create and deploy standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams Ensure all safety procedures are adhered to by vendors, and staff PHYSICAL REQUIREMENTS Work at More ❯

decommissioning requests, ensuring all Service Level Agreements (SLAs) are achieved. Collaborate closely with internal teams Track and follow up on requests or escalations, coordinating with internal teams to maintain SLA compliance. Experience Required: 2 Years + Account Management, implementation, onboarding. Project Support or customer success experience Experience using salesforce or similar CRM software. Google suite product is desirable Demonstrate the More ❯

coordinating across the group & third parties.Help with tooling implementation and embedding, once selected.The client are currently doing a new ITSM tooling selection - this role can also help shape the SLA and OLAs of the future, working with key stakeholders.Monitor, review and report on existing service levels and volumes across the group. Disclaimer: This vacancy is being advertised by either Advanced More ❯

Want a 3D Career? Join Norgine. At Norgine, our colleagues Dare themselves to be different and try new things, Drive to achieve their goals and beyond, and Develop themselves and their community. We call it the 3D career at Norgine More ❯

procedures/processes. Rail Maintenance Technician Key requirements: Have maintenance experience on either CCTV, CIS, PAVA, PHP, Access Control or come from an electrical background Experience of working with SLA driven maintenance contracts An understanding of using ServiceNow or using IT for updating/closing jobs/reporting Full UK Driving Licence The job holder will be required to work More ❯

procedures/processes. SISS Maintenance Technician Key requirements: Have maintenance experience on either CCTV, CIS, PAVA, PHP, Access Control or come from an electrical background Experience of working with SLA driven maintenance contracts An understanding of using ServiceNow or using IT for updating/closing jobs/reporting Full UK Driving Licence The job holder will be required to work More ❯

currently in the market for a Customer Service Manager. As a Customer Service Manager, you are the first point of contact for all their customers regarding service agreements and SLA's. Your role is all about providing exceptional support to a number of their UK based customers. You are responsible for supporting their customers continuously to ensure high levels of … day responsibilities would include: Manage day to day service operation and ensure service, customer expectations and delivery are achieved and exceeded. Own and fully understand the Service definitions and SLA definitions. Ensure that we are delivering to contractual requirements. Be first escalation point of contact for the customer base around all aspects of their service, including during major or Service … impacting Incidents to advise of progress. Enable achievement of maximum Customer Service satisfaction levels and SLA's via measuring, tracking and reporting, including Continuous Service Improvement activity. Planning, forecasting and regular reporting of service projects and their allocated budget and resources. Drive and Manage Change Requests from the customer. Accountable for the technical stability/functionality of the designated systems More ❯