10 of 10 SLA Jobs in West London

participation. Approve new Application/Service support models and challenge non-fit-for-purpose designs during Service Design. Govern Service Desk tooling, contractual components, SLA exceptions, and impacts of OpCo decentralisation. Act as primary escalation contact for complex incidents, GDPR-related issues, and global service impacts. Monitor performance, drive continuous ...

Drive scalable strategies for lead acquisition, qualification, and nurturing at various stages, ensuring smooth collaboration across stakeholders. - Provide structured reporting on lead flow and SLA adherence, enabling refinement of lead management tactics. - Collaborate with stakeholders to maintain accuracy, optimise efficiencies, and identify roadmaps for improvement in lead flow and management. ...

Drive scalable strategies for lead acquisition, qualification, and nurturing at various stages, ensuring smooth collaboration across stakeholders. - Provide structured reporting on lead flow and SLA adherence, enabling refinement of lead management tactics. - Collaborate with stakeholders to maintain accuracy, optimise efficiencies, and identify roadmaps for improvement in lead flow and management. ...

specialists, Account Managers, and Service Managers. Manage Remedy/ServiceNow tickets, ensuring actions are completed within agreed internal OLAs or Customer Service Level Agreements (SLA's). Support governance activities by addressing any non-compliance issues and managing them to resolution. Investigate incidents and faults, identify root causes, and implement ...

servicedesk system perform initial triage of all calls and assign to correct team. Take ownership of and resolve calls in line with service level agreement(s). Identify problems, log problem records and communicate appropriately. Log changes, providing adequate information and ensuring change records are kept up to date. Provide ...

repairs, physical installations as well as for the escorts requested by customers. You will be handling all incoming customer service requests and ensuring SLA's and agreed KPIs are achieved to ensure outstanding customer satisfaction. The role will ensure 24/7 support in the data centre operations and representing ...

systems across the data centre, including DCIM, SCADA, BMS, VESDA, and alarm monitoring Managing and completing ServiceNow tickets, emails, and job queues within SLA timescales Carrying out racking/stacking, patching, break-fix, decommissioning, and infrastructure installations Troubleshooting ICT faults and escalating issues where required Maintaining accurate documentation, shift handovers ...

Responding to ICT faults and escalating issues to senior engineers where required Supporting ServiceNow ticket management, emails, and job queues to ensure completion within SLA timescales Maintaining accurate documentation and assisting with shift handovers Following health & safety procedures, permit-to-work processes, and client standards Helping maintain high standards ...

execute changes across the product roadmap. Bring structure and pace to fast-moving, ambiguous problems Own program delivery and ensure KPI's and SLA's to deliver impact. Experience & Skills Experience in management consulting or experience in the aviation industry Experience in driving adoption and managing change management within ...

An telecommunications company based in Central London are seeking an individual who wants to start their career in first line and customer support. You will be the first point of contact for their clients and ...