9 of 9 SLA Jobs in West London

follow. Facilitation: You facilitate post‐incident reviews and continuous improvement workshops that turn lessons into measurable actions. Success Metrics (what good looks like) 85% SLA attainment on first response and resolution for priority tickets. Reduced mean time to resolve (MTTR) and fewer repeat incidents quarter over quarter. High client CSAT ...

driven solutions to reduce manual intervention, accelerate incident resolution, and enhance operational efficiency. Experience managing strategic vendor relationships and third-party service providers, including SLA negotiation, performance governance, and holding vendors accountable to deliver against operational and contractual commitments. Excellent coaching, feedback, and talent development skills, with experience building ...

revenue is achieved Ensure timely issuing and approval of invoices and record in the revenue tracker Conduct client-facing activities, including monthly service reviews, SLA reporting, and Business Reviews Support clients with new products and programs, coordinating with internal teams Keep all internal documentation current and well-organised Share responsibility ...

governance. Lead a high-performing global production services organization with strong talent development, accountability, and consistent execution across regions. Drive improvements in availability, resiliency, SLA performance, incident reduction, and time to restore service for critical platforms. To be successful in this role, were seeking the following: Bachelors degree in computer ...

cloud computing, etc Assist with defining the processes needed to achieve operational excellence Ensure data quality across all projects/clients Define and manage SLA's for data sets and processes throughout production Lead on the design, build and launch of new data models and pipelines Key Skills/Experience ...

work both independently and collaboratively, ensuring timely fault resolution and maintaining strong client relationships. Key Responsibilities: Provide on-site technical support within agreed SLA timeframes Diagnose and resolve hardware and software faults efficiently Perform routine servicing, updates, and equipment modifications Support installation and configuration of devices Maintain accurate service call ...

specialists, Account Managers, and Service Managers. Manage Remedy/ServiceNow tickets, ensuring actions are completed within agreed internal OLAs or Customer Service Level Agreements (SLA's). Support governance activities by addressing any non-compliance issues and managing them to resolution. Investigate incidents and faults, identify root causes, and implement ...

support issues and ensure each one is managed through to the point that it is resolved to the customer’s satisfaction and within established SLA’s.* Minimize development and test times by gathering accurate descriptions of environments and symptoms seen by customers and providing expert insights.* Reproduce customer issues ...

hackajob is partnering directly with loveholidays to hire for this role. Why Technology at loveholidays? At loveholidays - we trailblaze together . Were on a mission to open the world to everyone, giving our customers unlimited ...