3 of 3 SLA Jobs in West London

environments Solid understanding of IT Service Management (ITSM), including incident, problem, and change management processes Experience with ITSM tools (e.g., Jira) and working within SLA-driven environments Familiarity with legacy systems connectivity (e.g., AS/400/iSeries) is highly beneficial ...

troubleshooting. Experience supporting laptops, desktops, printers, mobile devices and peripheral hardware. Excellent troubleshooting, communication and customer service skills. Experience working within SLA-driven environments. The ability to manage competing priorities and provide support in a fast-paced operational environment. Desirable Experience Audio Visual and Video Conferencing support. Microsoft certifications. PowerShell ...

servicedesk system perform initial triage of all calls and assign to correct team. Take ownership of and resolve calls in line with service level agreement(s). Identify problems, log problem records and communicate appropriately. Provide technical expertise on escalated issues that cannot be resolved by Technical Support Officers. ...