1 to 12 of 12 Service Analyst Jobs in the West Midlands

Service Analyst Permanent Telford or Worthing - 1/2 days a week on site We are actively looking to secure a Service Analyst to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients … are passionate about training, technology and career development. Job Purpose/The Role: Assigned to a Contract Area, provision of internal supporting functions for Service Delivery Managers. Recording/Tracking/Reporting of Service Performance Measures/Credits pertinent to the Delivery Group; identification of hotspots/areas … for focus or remedial attention. Collation and analysis of evidence/collateral for use by the Service Delivery Managers in Service/OTACE reviews with the customer. Your Key Responsibilities : Support the Service Delivery Manager with internal/external Service Reviews and CPRF meetings; input to more »

Service Desk Analyst - Initial 6 months FTC Are you a talented IT professional looking for a thrilling opportunity to showcase your skills? We are thrilled to present an exclusive opening for a Service Desk Analyst at a prestigious brand. Working Hours: Monday to Thursday … The Role: As a Service Desk Analyst, you will play a pivotal role in supporting our client. You will provide technical support to colleagues, assisting with systems and end-user devices. Your responsibilities will include incident management, problem resolution, knowledge management, and ensuring exceptional customer service. Key Responsibilities … Provide technical support within the ITIL framework and adhere to Service Management principles. Troubleshoot and resolve software and hardware issues within SLAs. Create and maintain knowledge articles to aid in issue resolution. Complete service requests such as software installations and hardware setups. Escalate complex issues to the relevant more »

Service Desk Analyst Role: We are seeking ambitious hard working team players to join our service operations team and build their careers with the business. The IT Support Analyst will work within the Service Desk Team providing 1st line software, hardware and network support to … requests and solving problems impacting delivery of BAU IT services. You will also identify and suggest improvements to processes and procedures used by the Service Desk to keep our customers happy. Key Responsibilities: Providing top-quality 1st line support Taking ownership of incidents, requests and problems Ensure all modes … of customer contact are responded to - Telephone calls and Emails, Self-Log Providing a first class level of service by meeting or exceeding contractual SLAs, KPIs and Customer Satisfaction Ensure the highest level of troubleshooting is applied to every customer contact made through the use of agreed scripts and more »

IT Service Desk Analyst £200 per day - Inside IR35 via Umbrella Location: Birmingham, West Midlands - Full time onsite 5 days per week - Excellent transport links Midlands based Service Desk resources are required to work on our financial services client's thriving desk until 17/9/… 24. The Service Desk Analyst will be required to cover the following- Be the primary point of contact to accept phone calls into the Service Desk, logging onto the ISM system and triaging, applying simple fixes where available or assigning to the appropriate teams Be the primary … point of contact to accept Self Service requests/tickets, ensuring all the required data is captured, tickets are set to the correct priority level, assigned to the correct internal team for management or apply simple fixes Where demand is reduced, undertake ticket admin tasks such as call chase more »

1st Line Service Desk Analyst - Burton On Trent £24,000 + benefits Job Summary: As a 1st Line Service Desk Analyst, you'll be the initial point of contact for internal customers regarding IT issues and queries. Your role involves logging and resolving requests and incidents … efficiently while maintaining compliance with service level agreements (SLAs). You'll provide professional customer support, both remotely and in person, and assist with software and hardware issues, including troubleshooting and asset management. Key Responsibilities: First point of contact for internal IT inquiries and issues. Logging and resolving requests … software licenses. Installing and supporting software. Troubleshooting hardware and software issues on various devices. Asset management for IT equipment. Identifying and reporting problems to Service Managers. Organizing and prioritizing workload efficiently. Contributing to improving first-time issue resolution. Keeping updated on new technologies. Qualifications and Skills: ITIL certification or more »

Job summary As member of the IT Service Centre team, reporting to the IT Application Support Team Leader, the post holder will assist in the provision of responsive, customer focussed service, providing routine 1st and 2nd Level IT Support to Trust users and stakeholders as directed. Working under … compliance with the National and local registration policies and procedures. Main duties of the job Under supervision, provide assistance and support within the IT Service Centre Team with a view to supporting an efficient and reliable IT Customer centric service to the Trust, utilising basic customer service … order to maximise positive customer experience. As directed provide "routine" first line & second line incident management and Request Fulfilment, via both the helpdesk telephone service and the online Self Service Portal. Have a detailed understanding of the RBAC and PBAC models to provide guidance and assistance to sponsors more »

Service Transition Analyst/Manager/Consultant/ITIL Certified/DC/Datacentre/Datacanter/Cloud/Exit/Migration/Insource/Outsource/Suppliers/Stakeholder Management. One of our leading clients is looking to recruit a Service Transition Analyst/Manager … Remote/Warwickshire (Approx 1 day per week in Warwickshire) Duration - 6 months Day Rate - £(Apply online only) per day Inside IR35 Experience: Strong Service Transition ITIL Certified Experience on a Datacentre/Cloud/Azure Exit/Migration - programme involves moving to a multi supplier environment and insourcing more »

and universities; hospitals and senior living communities; major sports and cultural venues; and remote mining camps and offshore platforms. We are looking for a Service Desk Analyst to join our busy Digital and technology team based in Birmingham. As a Service Desk Analyst you will provide … 1st class support to Compass users. This will cover hardware and software support. You will be logging, updating, progressing and resolving incidents, and service requests, to agreed standards and timelines. A natural trouble-shooter with a talent for multi-tasking and prioritising workload, you will pay close attention to … IT incidents and requests from initial logging through to resolution, in line with all internal processes and targets Providing an excellent level of customer service whilst acting as a single point of contact for end users with technical faults and IT queries Escalation of issues to an appropriate level more »

Morgan Hunt is collaborating with a leading public sector organisation to recruit an ITIL Service Management Analyst. In this pivotal role, you will spearhead the alignment of IT Service Management policies and processes with industry best practices, ensuring they seamlessly support operational strategic objectives. Your extensive expertise will … processes, identifying areas for enhancement, and driving the implementation of new processes, all while fostering engagement among stakeholders to foster a culture of continual service improvement. A key aspect of your responsibilities will involve producing comprehensive reports and leveraging data analysis to pinpoint trends and areas of focus. This … necessary. Key Deliverables: Elevate problem management processes by leveraging our new ITSM toolset, ServiceNow, while serving as the liaison between internal resolver teams, external service providers, and end users for all IT Service Delivery matters. Enhance and create ITIL-aligned processes to support Continuous Service Improvement initiatives more »

you a technically confident individual with customer focused mentality? MSX International has the job for you! MSX International are currently recruiting for a TSD Analyst for our prestigious client, Jaguar Land Rover. This is an exciting opportunity for a motivated candidate to join us in our partnership with this … successful organisation. The Role As an integral member of the team the TSD Analyst will be an integral component to the TSD department in achieving a best in class service, driving customer loyalty and retention through accurate incident management. In using your technical knowledge, you will investigate telematic … concerns by going through a diagnostics process to ensure customer satisfaction. Additionally, the TSD Analyst will: ? Become an expert in the Connected Car Technologies ? Oversee Global markets such as UK, USA, China, EU and Russia ? Case Management; incident management, technical/hierarchal escalations, ticket handling ? Investigations; product knowledge, technical more »

dedicated to excellence in everything we do, from product development to technical support and customer service. Job Description: We are seeking a skilled IT Service Support Analyst to join our dynamic team at ARDEX. The successful candidate will play a crucial role in providing technical assistance and support … maintained Troubleshoot, analyse, and resolve IT related incidents Install, configure, and proactively maintain all IT hardware, software, systems, and peripherals Provide an exceptional customer service - in person, via phone, email, and other forms of communication Documentation of systems, network, user, and reference guides User administration and maintenance Maintain records more »

Purpose Working with our awesome IT team, the role acts as first-line technical support to the Punch business. Whilst providing first-class customer service through your quality communication, you will actively be receiving, prioritising, documenting, and resolving end-user help requests in line with Punch's process and … in a professional and efficient manner Build and maintain great relationships with colleagues and other customers to allow you to provide first-class customer service Act as a key point of contact for new starters joining the business, providing them with tailored support as they learn all about their … understanding of Modern IT Security Good understanding of the organisation's goals and objectives Experience of working in an IT Support Team or Customer Service environment is highly desirable Benefits Competitive salary Performance Bonus Company Sick Pay Company Pension 25 Days Holiday, plus the option to buy and sell more »