6 of 6 Customer Retention Jobs in Yorkshire

As a Customer Support Specialist, you will be responsible for ensuring that customer queries, problems and complaints are responded to in a high-quality and timely manner, contributing to customer retention, advocacy and expansion.What you’ll be doing: Engaging effectively with both new and long-standing customers across live chat, email, phone, and video channels … including participation in webinars and virtual training sessions as needed. Taking ownership of customer issues from initial contact to resolution, ensuring a successful customer journey. Reaching out to current customers via phone or video call to address questions, offering product insights, and suggesting ways to enhance their service. Once trained, you will participate in webinars and virtual sessions … to gather feedback, understand reasons for cancellation, and identify reactivation opportunities. Document product improvements and issues, communicate with the development team, and keep customers updated on relevant progress. Analysing customer feedback and complaints to enhance the overall user experience. You’ll thrive in this role if you: Have a natural knack for building rapport and trust with customers, stakeholders More ❯

new business opportunities within the Transport and Warehousing sectors across the UK. Build and maintain long-term relationships with both new and existing clients, ensuring a high level of customer satisfaction and retention. Develop tailored logistics solutions that meet client requirements, focusing on efficiency, cost-effectiveness, and service excellence. Prepare and deliver professional presentations, proposals, and tender submissions. Represent More ❯

Customer Success Manager (NOW CLOSED FOR APPLICATIONS) 29th August, 2025 We are looking for a Customer Success Manager to join our incredible team. Salary : Starting from £37k (depending on experience) Application Deadline : NOW CLOSED FOR APPLICATIONS Location : Sheffield, UK (on-site) How to apply: Simply send your CV and covering letter to explaining why you would be a … STRICTLY NO AGENCIES. Role Description: Our Success: Your Mission This role will see you play an important part in the growth of the business as a member of the Customer Success Team (CST). Reporting to the Head of Customer Success, you will work closely with our customers (otherwise known as the "Sport:80 Community") to ensure they … members to ensure strong, effective relationship management between Sport:80 and the client. Promote product adoption and engagement to maximise the value clients gain from our Platform. Strengthen client retention and growth by leveraging integrations with our partner products and services. Reporting to the Head of Customer Success, you will also be responsible for: Continually build knowledge More ❯

professional to make a significant impact in the rapidly evolving EAM technology, working with customers across many manufacturing industries. Your Responsibilities Manage the relationships with influencers & decision makers within customer accounts to promote loyalty and high customer retention. Identify opportunities and close deals for additional Aptean products, add-on licenses, upsell modules & next version upgrades for existing Aptean … customers. Identify and manage opportunistic new business situations. Maintain a thorough understanding of a customer’s business goals and the status of all current projects and issues. Optimize portfolios, prioritize accounts, and create & maintain strategic account plans, quotes and forecasts. Manage a revenue and bookings quota and participate in frequent forecast reviews of assigned territory. Facilitate internal communication, including … to account. About you Minimum 3 years of experience in a similar role, preferably within SaaS, software products, services, and offerings across the manufacturing sector. Thorough understanding of the customer sales cycle. Knowledge or experience of sales methodologies, e.g. Challenger Sale, Value Selling – MEDDIC. Effective verbal and written communication skills with the ability to credibly present recommendations at senior More ❯

UK business that’s making waves in its sector. They’re now looking for an experienced Senior Account Manager to join their collaborative, people-focused team and help drive customer success and retention. As a Senior Account Manager, you’ll be responsible … for managing and growing relationships with existing clients, identifying new opportunities within your portfolio, and ensuring customers receive exceptional service. You’ll play a key part in driving client retention, supporting. The ideal candidate will be technically minded and have experience in Saas. The role: Managing and growing a portfolio of key accounts — building strong, trusted client relationships. … with excellence. Delivering first-class service and proactive support, ensuring high client satisfaction. Attending client meetings, reviews, and events to deepen engagement and uncover new business. Supporting sales and customer teams to optimise performance and meet targets. Analysing processes and recommending improvements to enhance client experience. Representing the business at promotional events and roadshows. What We’re Looking For More ❯

In 2022 we built out an exciting SIEM/SOAR and ManagedDetection and Response service called SEP2.security, built upon Google CloudSecurity's Chronicle stack. Due to customer demand, we are now looking to hire aPrincipal Cyber Security Engineer to join this every growing team. The Security Intelligence Services team, that this role issituated in, provides security monitoring and use … case/playbook implementationon customer tenants, with a strong focus on customer satisfaction. This rolegoes beyond pure analysis to include significant customer engagement to ensurelong-term client retention. This is a full-time position that can be performed fullyremotely from the United Kingdom, or for those local to the West Yorkshire areaa hybrid role, with occasional travel … engagements with managed clients, internal teams, and externalpartners to assess security requirements and develop effective solutions. Detectionrule creation, log source onboarding, tuning and building response plans/playbooks. Respondto customer requests for security monitoring and recommend/devisedetection rules. Supportingboth in-life services as well as new customers. Investigatecomplex security events and alerts. Researchthreats and vulnerabilities. Helpto support and More ❯