1 of 1 Customer Retention Jobs in Yorkshire

pivotal role in the end-to-end delivery, support and operational performance of the business. The Operations department encompasses implementation, service delivery and customer support, each with an established team with the opportunity to forge closer collaboration and improve working practices. Working closely with the SLT, you will continuously … focus on efficiency quality, productively and scalability. Own operational planning, capacity management, budgeting and drive delivery consistency through quality service Evaluate internal processes and customer journeys, identifying improvement to increase customer satisfaction and retention. Review existing challenges and forecast projected challenges, developing strategies to mitigate business impact ...