1 to 25 of 32 Customer Retention Jobs in Yorkshire

Customer Service & Sales Associate (Italian Market) Hybrid Working Salary: £28,000 -£40,000 Our client is looking for a passionate and commercially minded Customer Service & Sales Associate to join their growing team. This is a fantastic opportunity for someone who thrives on building customer relationships, delivering exceptional … supporting customers throughout their entire journey, from initial enquiry and onboarding through to retention and upselling opportunities. The Opportunity As a Customer Service & Sales Associate, you'll play a key role in delivering a first-class customer experience while achieving regional sales targets. You'll work ...

ambitious plans to reach £100M ARR by 2030 . Market-leading SaaS platform helping organisations reduce cyber risk through security awareness and compliance. A Customer organisation of 40+ people spanning Customer Success, Account Management, Onboarding and Managed Services. Significant investment into the customer technology stack, including Salesforce … Gong and Hook, creating a genuinely data-driven Customer Success function. A business that believes Customer Success should drive commercial outcomes, not just customer happiness. The Opportunity: Taking the lead for the Scaled Customer Success function, you'll define how a modern scaled CS organisation operates ...

ambitious plans to reach £100M ARR by 2030 . Market-leading SaaS platform helping organisations reduce cyber risk through security awareness and compliance. A Customer organisation of 40+ people spanning Customer Success, Account Management, Onboarding and Managed Services. Significant investment into the customer technology stack, including Salesforce … Gong and Hook, creating a genuinely data-driven Customer Success function. A business that believes Customer Success should drive commercial outcomes, not just customer happiness. The Opportunity: Taking the lead for the Scaled Customer Success function, you'll define how a modern scaled CS organisation operates ...

ambitious plans to reach £100M ARR by 2030 . Market-leading SaaS platform helping organisations reduce cyber risk through security awareness and compliance. A Customer organisation of 40+ people spanning Customer Success, Account Management, Onboarding and Managed Services. Significant investment into the customer technology stack, including Salesforce … Gong and Hook, creating a genuinely data-driven Customer Success function. A business that believes Customer Success should drive commercial outcomes, not just customer happiness. The Opportunity: Taking the lead for the Scaled Customer Success function, you'll define how a modern scaled CS organisation operates ...

Role Purpose Own and support the delivery of digital customer engagement activity by implementing email, push, POS, Coupon at till, digital banners and CRM campaigns. The role is responsible for planning, executing and optimising customer communications that drive sales, engagement, retention across Morrisons owned channels. This … position delivers targeted, high-performing communications in line with the contracted customer engagement plan and wider business objectives. It also ensures effective use of budget, strong customer segmentation, timely campaign delivery and continuous optimisation of performance. Accountabilities: Customer Develop and implement communication strategies by customer segment ...

assurance, employee assistance programme, wellbeing support, and flexible benefits including cycle to work scheme About the role: We're looking for an experienced Senior Customer Service Advisor to join our Commercial team in Doncaster reporting to the Head of Customer Service. In this key role, you will … bridge between customers purchasing via our e-commerce site and our internal operations. You will be responsible for handling complex order inquiries and escalated customer concerns, while driving process improvements. You will also support the wider team with e-commerce process training and adherence to ensure a consistently positive ...

Head of Customer Service role will manage a multi site, multi team operation spanning Customer Service, Order Management, Inbound Supply and distribution across the business. The role will also focus on the implementation of new EDI & CRM Systems Client Details Our Client is a market-leading manufacturing … nationwide footprint, supplying thousands of customers through a complex multi-site production, warehousing and distribution network. Their success is built on operational excellence, customer focus and a commitment to delivering outstanding service across every stage of the supply chain. Description Develop and execute the customer service strategy across ...

45k+ in your first year and progress quickly? We're working with an established technology business that offers a proven SaaS product, an impressive customer base and genuine career progression . Already trusted by 23,000+ businesses globally , with 340,000+ vehicles tracked and a 98% customer retention … will include: Making 75+ outbound calls per day Prospecting through phone, email and other channels Speaking with business owners and senior decision-makers Understanding customer challenges and identifying opportunities Qualifying prospects and booking product demonstrations Building and managing your own pipeline Working towards individual and team targets ...

45k+ in your first year and progress quickly? We're working with an established technology business that offers a proven SaaS product, an impressive customer base and genuine career progression . Already trusted by 23,000+ businesses globally , with 340,000+ vehicles tracked and a 98% customer retention … will include: Making 75+ outbound calls per day Prospecting through phone, email and other channels Speaking with business owners and senior decision-makers Understanding customer challenges and identifying opportunities Qualifying prospects and booking product demonstrations Building and managing your own pipeline Working towards individual and team targets ...

your first year and progress quickly? We're working with an established technology business that offers a proven SaaS product, an impressive customer base and genuine career progression . Read on to fully understand what this job requires in terms of skills and experience If you are a good … match, make an application. Already trusted by 23,000 businesses globally , with 340,000 vehicles tracked and a 98% customer retention rate , they're now growing their Leeds sales team. The Role As a Business Development Representative , you'll be responsible for generating new business and creating ...

developing a team of Business Development Managers and Account Managers. You will create and execute sales strategies that drive new business acquisition, maximise customer retention, and increase revenue from existing clients. Working closely with the leadership team, marketing, technical consultants, and service delivery teams, you will play … growth opportunities. Build and maintain a strong sales pipeline across the team. Ensure accurate forecasting and reporting of sales performance. Account Management Oversee strategic customer relationships and key accounts. Support Account Managers in identifying cross-sell and upsell opportunities. Drive customer retention and long-term contract ...

unsurpassed scale and strength with superior performance while delivering innovation to move the industry forward. The Role As the Team Manager for our Technical Customer Support team, you will play a vital role in delivering exceptional customer support experiences that reflect our commitment to service excellence. Leading … aligning our efforts. By providing coaching and mentorship, you will support both individual and team performance, ensuring that we meet service standards and enhance customer satisfaction. What You’ll Do Key Responsibilities: Team Leadership: Motivate your team by setting clear objectives and expectations, providing feedback, and conducting performance reviews. ...

environment we operate in, and our bold ambitions result in unique learning opportunities for our people. The role… We’re looking for a Senior Customer Success Executive (CSE) to build strategic, long-term customer partnerships and drive measurable business outcomes using an AI-first approach. This role goes … beyond traditional customer success or account management. You’ll act as a trusted advisor, guiding customers from onboarding through value realization, adoption, and growth — using AI-powered insights to proactively identify opportunities, risks, and next-best actions. You will own customer success end-to-end, helping customers unlock ...

backlog; write clear epics, user stories, and acceptance criteria. Partner with Product Management and stakeholders to shape roadmap outcomes and prioritise work to maximise customer value and business impact. Run effective backlog refinement and support agile ceremonies (planning, stand-ups, review, retro), ensuring the team is clear on scope … Support release planning and go-to-market readiness (release notes, user documentation, enablement for Sales/Support as needed). Use data (usage analytics, customer feedback, incident trends) to validate outcomes and drive continuous improvement. Promote strong product practices: definition of ready/done, quality thresholds, and pragmatic ways ...

Senior Digital Analyst - Bradford Senior Digital Analyst with excellent e-commerce retail/B2C customer digital analysis/customer journey analysis, reporting & Google Tag Manager experience is required by a leading ecommerce retail company based near Leeds. This role is hybrid working, ideally 2 - 3 days … office. This is not just reporting data, but owning GA4, GTM, attribution, customer journey analysis, marketing performance measurement, and stakeholder enablement. You should have the following experience: * Analysing customer behaviour, journey data and online purchasing patterns within an eCommerce environment * Hands-on experience with web analytics tools such ...

Digital Analytics & Insights Manager - Bradford Digital Analytics & Insights Manager with excellent e-commerce retail/B2C customer insight analysis/customer journey analysis, reporting & Google Tag Manager experience is required by a leading ecommerce retail company based near Bradford. This role is hybrid working, ideally 2 - 3 days … office. This is not just reporting data, but owning GA4, GTM, attribution, customer journey analysis, marketing performance measurement, and stakeholder enablement. You should have the following experience: * Analysing customer behaviour, journey data and online purchasing patterns within an eCommerce environment * Hands-on experience with web analytics tools such ...

Digital Analytics & Insights Manager - Leeds Digital Analytics & Insights Manager with excellent e-commerce retail/B2C customer insight analysis/customer journey analysis, reporting & Google Tag Manager experience is required by a leading ecommerce retail company based near Leeds. This role is hybrid working, ideally 2 - 3 days … office. This is not just reporting data, but owning GA4, GTM, attribution, customer journey analysis, marketing performance measurement, and stakeholder enablement. You should have the following experience: * Analysing customer behaviour, journey data and online purchasing patterns within an eCommerce environment * Hands-on experience with web analytics tools such ...

Digital Analytics & Insights Manager - Bradford Digital Analytics & Insights Manager with excellent e-commerce retail/B2C customer insight analysis/customer journey analysis, reporting & Google Tag Manager experience is required by a leading ecommerce retail company based near Bradford. This role is hybrid working, ideally 2 - 3 days … office. This is not just reporting data, but owning GA4, GTM, attribution, customer journey analysis, marketing performance measurement, and stakeholder enablement. You should have the following experience: Analysing customer behaviour, journey data and online purchasing patterns within an eCommerce environment Hands-on experience with web analytics tools such ...

More about the role As a Marketing Specialist - Customer Engagement (CRM), you will support the delivery of digital marketing activity, developing and implementing our email and push strategy, key activities and campaigns. Reporting into the Customer Engagement Manager. Assisting in the planning, execution and optimisation of email communications … campaigns to drive customer engagement, retention and sales. This role will leverage strategy, creativity and data analytics to deliver targeted, high-performing communications to customers that enhance engagement with Morrisons. Some of your responsibilities will include: Execute plans in line with agreed calendar activity and key customer ...

succeed in the digital age by providing them with a "one-stop shop" solution that streamlines operations, offers data-driven analytics, and enhances customer engagement, which Solera believes helps customers drive sales, promote customer retention, and improve profit margins. Solera serves over 300,000 global customers ...

millions of people. We are looking for an experienced Product Director to shape product strategy, drive portfolio performance and lead the successful delivery of customer value across multiple products and markets. This is a highly visible leadership role for someone who combines strategic thinking with strong execution. You will … influence senior stakeholders, balance commercial opportunities with customer needs, and ensure product investment decisions deliver measurable outcomes. What you'll be doing Define and lead product strategy across multiple portfolios and markets Shape roadmap priorities using customer insight, market evidence and business objectives Deliver portfolio commitments within agreed ...

performance. Proficient in Meta Ads Manager and reporting tools. Strategic Thinker: Able to translate businessobjectivesinto effective strategies, with a focus on long-term client retention by consistently adding value. Client-Centric: A natural relationship builder and primary point of contact capable of explaining complex concepts like attribution simply ...

platform as we transition to Microsoft Fabric. Duties & Responsibilities Partner with stakeholders across the company to understand business priorities, identify opportunities to create measurable customer and business value, and develop data science roadmaps that support strategic objectives. Drive impactful outcomes for customers and the business by transforming complex data … organisation move from reactive reporting to proactive and predictive decision-making. Design, develop, deploy and continuously improve predictive, propensity and optimisation models that support customer acquisition, retention, cross-sell, customer lifetime value and margin optimisation. Challenge existing ways of working by exploring new methodologies, technologies ...

tangible impact within a growing technology-led organisation. You'll combine analytical discovery, predictive modelling, and stakeholder collaboration to shape product strategy, improve customer outcomes, and influence key business decisions. THE COMPANY They are a growing organisation undergoing an exciting phase of data maturity and digital transformation. Their focus … leveraging data to enhance customer experiences, inform strategic decisions, and drive sustainable growth. Working within a collaborative environment, you will partner closely with data, product, operations, finance, and commercial stakeholders to unlock value from a modern cloud-based data platform. THE ROLE As a Product Data Scientist, you will ...

tangible impact within a growing technology-led organisation. You'll combine analytical discovery, predictive modelling, and stakeholder collaboration to shape product strategy, improve customer outcomes, and influence key business decisions. THE COMPANY They are a growing organisation undergoing an exciting phase of data maturity and digital transformation. Their focus … leveraging data to enhance customer experiences, inform strategic decisions, and drive sustainable growth. Working within a collaborative environment, you will partner closely with data, product, operations, finance, and commercial stakeholders to unlock value from a modern cloud-based data platform. THE ROLE As a Product Data Analyst, you will ...