46 1st Line Engineer Jobs in the UK

IT Support Engineer (1st Line) Salary: £21,000 to £25,000 Location: Bristol Responsibilities: * Deliver initial customer support for incidents and service requests, encompassing technical assistance for computer systems, software, and hardware pertaining to company-supported and military-grade computer applications and platforms. * Maintain accurate … via in-person communication, phone calls, email correspondence, or formal ticketing systems. * Appropriately categorize and redirect customer issues beyond the scope of first-line support to the relevant second-line resolver team, whether internal or contracted from a third-party provider. * Employ troubleshooting skills to swiftly more »

Job Title: 1st Line Support Engineer Location: Nottingham Job Type: Full-Time Permanent The Role: To provide end-user 1st line Technical support in accordance with the achievement of all applicable Service Levels and Customer Satisfaction scores. Duties: Provide technical support to more »

I'm currently hiring for a 1st Line Engineer on behalf of a Managed Services Provider based in Colchester. You will be responsible for service desk support around predominantly Microsoft technologies. Below are some of the technologies you'll be working with: - Windows 10/ more »

Location: Oxfordshire (office based) My client are seeking a passionate, proactive, enthusiastic, customer focused 1st Line IT Support Engineer to join their expanding team. The successful candidate will join a busy, friendly team and be responsible for providing a first-class, customer-centric service to … skills, with a proven track record of problem solving, and providing first-class customer service. Responsibilities: Deliver an exceptional standard of customer service Provide 1st Line Support via remote tools and telephone to customers Logging tickets, liaising with 2nd and 3rd line Support Consultants when … needed Liaise with 3rd party vendors Prioritising workloads and complete service desk tickets in line with SLAs Ensuring documentation is accurate Required Skills: Exceptional verbal and written communication skills Exceptional customer service skills Can do attitude, and willingness to learn new skills Windows Desktop Operating Systems Windows Server more »

Are you a tech enthusiast with a knack for problem-solving and a passion for helping others? We are seeking a 1st Line Support Engineer to join our dynamic team. In this role, soft skills are paramount, as we value communication and collaboration as much … as technical prowess. Key Responsibilities: Providing first-line support to users, resolving IT issues promptly and efficiently. Writing detailed reports on incidents, solutions, and recommendations. Embracing a methodical approach to problem-solving, catering to users of varying technical abilities. Handling forgotten password scenarios with humor and professionalism. Requirements … a supportive environment. If you thrive on providing excellent customer service and enjoy working with technology, apply now to join our team as a 1st Line Support Engineer. more »

IT Support Engineer … Kent - Onsite - £30,000 per annum + excellent benefits Overview: An excellent opportunity has arisen with a large MSP based in Kent for a 1st Line Support Engineer to be responsible for ensuring all IT Systems are up and running and providing users with a … projects as instructed by the IT Manager and Management Team. Maintaining and updating technical documentation regularly Essential Skills & Experience: 2+ years’ experience in a 1st/2nd line support role Good knowledge and experience of ITIL Best Practice Knowledge and experience of working with support of MS more »

Exellent opportunity to grow your IT skills - Bridgend - Hybrid working 3 days p/week onsite in Bridgend 1st Line Support role - £23 - £26k & benefits & training Intapeople are working with a well-established and thriving IT Provider, who are recruiting for experienced 1st Line … management, security and quality management principles. Update support queries with comprehensive notes and time throughout your working day. Update/manage customer documentation. Provide 1st Tier technical support, answering inbound support queries and returning calls to customers and other parties. Must Have: At least 1 years’ experience working for … backup solutions primarily Datto, Veeam and Acronis Hosted VOIP solutions primarily Gamma Horizon LAN technologies including VLAN and routing WAN technologies including leased line and MPLS connectivity If this sounds of interest to you and you have excellent communication skills with an appetite to learn please apply now more »

to join a company that values teamwork 👥, communication 🗣️, and customer satisfaction? Look no further than this IT and Communications company! 🤝 Currently seeking an enthusiastic 1st Line Support Technician to join a growing team. This role requires a self-motivated engineer with excellent communication skills and … operating systems, Microsoft Office, and PC building within a corporate environment. 💻 As a member of the team, you'll be responsible for: Providing onsite 1st line support 🏢 Working at customer sites as required 🚚 Proactive desktop monitoring 🖥️ Daily checks 📋 Hardware installation and maintenance 💾 Providing out-of-hours support more »

st Line Support Engineer Chorley £21K-£26K Our Client is looking for aLevel 1 Support Engineer to join … their friendly and dynamic support team providing remote support to Businesses across the UK. This is a great opportunity for a proactive and enthusiastic 1st Line Support Engineer. As the first point of contact for IT-related issues, you will play a crucial role in providing technical … run smoothly and efficiently. Key Responsibilities: Respond to incoming service desk calls, emails, and tickets in a timely and professional manner. Provide first-line technical support for hardware and software issues Diagnose and troubleshoot technical problems, escalating more complex issues to the appropriate team member Log all support more »

Are you an adaptable 1st Line Application Support Engineer with a real passion for supporting the wider team in resolving and escalating issues, whilst working within company SLAs and delivering high quality service at all times? If so please read on. Client Details A highly more »

1st Line Service Desk | Up to £25k |Bristol The Company They are a rapidly expanding MSP based in Bristol that work with high street brands, charities and other well known businesses to provide high quality IT support services and consultancy. It is a fast paced and fun … someone with the right attitude who would be willing to develop and learn new skills. Interviews are underway so don't hesitate to apply! 1st Line Service Desk | Up to £25k | Bristol Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. more »

Are you interested in working for an exciting Cisco Partner/Networking Specialist? You could be the next Network Engineer to join this fast growing team, of which are offering fantastic progression opportunities! Why would … you want to work for this Company: Cisco and Fortinet Partner Huge Growth Plans Massive Progression Opportunities as the company grows and grows! Role: 1st Line Network Engineer Supporting LAN/WAN Networks and Security Do not need valid certifications! Level 1 Network Support Provide more »

with promptly, efficiently, competently, and professionally. Providing remote technical support for computer applications and hardware, including. Ensure incidents and requests are completed in line with KPI targets and SLA objectives. Provide support documentation to colleges and end users to assist with the sharing of knowledge, providing training and … limited to: PC’s, Laptops, Servers, Photocopiers, Printers, Backups, Office 365, Active Directory, Phone System etc. Previous Experience and Knowledge: 1 years’ experience of 1st line support/delivery. Ideally some knowledge of ITIL and Service Desk operations. Clear communication skills using all media, tailored appropriately for more »

First Line Support 12 Months Contract - London based £20 per hour to £32.50 per hour A well established high end innovative global IT networking firm is looking to expand the UK office and are therefore seeking a first line support engineer to join on … you will be responsible for end user support. The role will be centred around:- Computer, Apps and audio visual equipment. As a Support Engineer you will be responsible for Service desk support Responding to tickets The Successful candidate should have experience in the following; Mac IOS Android Windows … factor authentication Hybrid working (2 or 3 days in the office) £20 per hour/£32.50 per hour If you are a first line support looking for a role then please apply today or send your CV to (url removed)` Randstad Technologies is acting as an Employment Business more »

First Line IT Support Engineer This is a great opportunity for a First Line Engineer to join an established MSP client I am working with closely in the Swansea region. As a company they can offer excellent career progression opportunity along with more »

First Line IT Support Engineer This is a great opportunity for a First Line Engineer to join an established MSP client I am working with closely in the Swansea region. As a company they can offer excellent career progression opportunity along with more »

st Line Technical Support Engineer, Bournemouth, £28,000 As a Technical Support Engineer within this software solutions company, you will play a crucial role in supporting with technical issues for customers. With opportunities to progress your career, the team fosters a growth environment where … began as a small family business and evolved into a global force. They understand the need for flexibility and as a Technical Support Engineer you will receive hybrid working, as well as private medical insurance, company sick pay, enhanced pension scheme and free onsite parking. Technical Support Engineer … Directory. Antivirus, firewalls, Wireshark, and VPN exposure. 2+ years’ experience on a technical support desk. Interested? To be considered for this Technical Support Engineer opportunity or for more information, submit your CV to Josh at Rubicon by applying directly to this advert. Our team reviews every application . more »

Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets … requests to product group/engineering group Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/engineer experience Provide ramp activities, knowledge sharing, technical coaching and mentoring Drive technical collaboration & engagement Lead or participate in building communities with peer delivery roles more »

IT Support Engineer (MSP) Role - IT Support Engineer Location - Warrington Salary - £25,000 - £30,000 My client, an award-winning Managed Service Provider based in Warrington, is looking for an IT Support Engineer to join their team! This role offers an exciting opportunity to … for Training Plans and Qualifications Company Sick Pay Social Events Generous Holiday Allowance Fantastic Pension Plan If you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply with an more »

1st/2nd line IT Technician, Support Engineer, Crawley, COR5683 £28,000 Are you early in your IT Support career, looking for the next big step? Are you wanting to work in a school setting? If this sounds like you, then please read on! The more »

North America, Australia, and Japan, our clients operate across various sectors, including automotive, retail, technology, and rail. Your New Role As a First Line Network Engineer, you'll play a vital role in ensuring the smooth operation of our network infrastructure. Your responsibilities will include managing more »