Job Title: 2ndLineSupportEngineer Industry: Public Sector Salary: £35,000 - £38,000 Location: Hybrid/London The Role: Resolve desktop, laptop and mobile associated incidents, provider requests and issues in a well timed and efficient way in step with Business requirements … applicable and valid. Participate in Problem Management, Major Incident and Disaster Recovery sports as required Skills Needed: Previous experience in a similar role/2ndLineSupport Experience supporting Mac and Windows operating systems on desktops and laptops, peripheral commissioning and setup Active Directory and … Microsoft 365 supportSupport and set-up of AV and interactive equipment; such as projectors, video-conferencing equipment, interactive equipment ITIL Foundation qualification (v3 or v4) Strong understanding of ITIL service management processes Experience using an ITSM ticket management system Research indicates that men will apply more »
london, south east england, United Kingdom Hybrid / WFH Options
Primis
Job Title: 2ndLineSupportEngineer Industry: Public Sector Salary: £35,000 - £38,000 Location: Hybrid/London The Role: Resolve desktop, laptop and mobile associated incidents, provider requests and issues in a well timed and efficient way in step with Business requirements … applicable and valid. Participate in Problem Management, Major Incident and Disaster Recovery sports as required Skills Needed: Previous experience in a similar role/2ndLineSupport Experience supporting Mac and Windows operating systems on desktops and laptops, peripheral commissioning and setup Active Directory and … Microsoft 365 supportSupport and set-up of AV and interactive equipment; such as projectors, video-conferencing equipment, interactive equipment ITIL Foundation qualification (v3 or v4) Strong understanding of ITIL service management processes Experience using an ITSM ticket management system Research indicates that men will apply more »
Sharp IT Services has an excellent new career opportunity based in Mayfair, London for a On-Site 2ndLineSupportEngineer position. Key Responsibilities The On-Site 2ndLineEngineer will be based at one of our client … sites and will assist with the day-to-day IT support for the client alongside a remote Helpdesk Team. An average day will be diverse and offer an opportunity to learn a multitude of technologies, by investigating and resolving a variety of requests working closely with the Helpdesk … in personal and team development to increase technical proficiency and increase productivity. Skills and Qualifications Technical knowledge and experience of IT and IT support with on-site experience. Intermediate knowledge of Microsoft Server and Desktop Operating Systems. Intermediate knowledge of Microsoft Cloud Technologies (365 and Azure) Excellent written more »
Sharp IT Services has an excellent new career opportunity based in Mayfair, London for a On-Site 2ndLineSupportEngineer position. Key Responsibilities The On-Site 2ndLineEngineer will be based at one of our client … sites and will assist with the day-to-day IT support for the client alongside a remote Helpdesk Team. An average day will be diverse and offer an opportunity to learn a multitude of technologies, by investigating and resolving a variety of requests working closely with the Helpdesk … in personal and team development to increase technical proficiency and increase productivity. Skills and Qualifications Technical knowledge and experience of IT and IT support with on-site experience. Intermediate knowledge of Microsoft Server and Desktop Operating Systems. Intermediate knowledge of Microsoft Cloud Technologies (365 and Azure) Excellent written more »
warrington, cheshire, north west england, United Kingdom Hybrid / WFH Options
RedRock Consulting
2ndLine IT SupportEngineer/Desktop Support Analyst x 2 - Warrington/Hybrid - Immediate Start! Salary: £28,000 - £34,000 + Hybrid + Good Benefits Package A leading organisation with offices throughout the globe requires 2ndLine IT Support Engineers/Desktop Support Analysts to join its growing support function. This is an excellent opportunity to join a collaborative and close-knit IT team that are spread across the UK, where you will enjoy a great working environment, strong … 365. Strong knowledge of PC hardware coupled with the ability to set up, configure, and rebuild workstations. Experience of providing onsite/remote support, prepping and installing equipment for new starters, software and hardware installs and troubleshooting network issues and patching Excellent customer relationship, communications and interpersonal skills more »
london, south east england, United Kingdom Hybrid / WFH Options
Salt
2ndLine Infrastructure Engineer - M365 AND Microsoft Technologies My client are an energy company on a path to reduce the carbon footprint of large scale energy users. ROLE As a key member of the technical team, you will provide operational support to end … users at all levels and our software development team. Your role will serve as an escalation point for all IT support and DevOps queries. You will support over 170 end users across various geographical locations. Your responsibilities will include maintaining and monitoring IT systems such as … email, phone, or face-to-face. Monitor and update the ticketing system to highlight overdue or unresolved tickets. Identify issues and guide first-linesupport or end users through the necessary steps for resolution. Collaborate with the IT manager and wider technology team to address recurring more »
birmingham, midlands, United Kingdom Hybrid / WFH Options
Mentmore
1st/2ndLine Application SupportEngineer - SQL £45k +benefits and expenses Birmingham - Hybrid working Model (3 days from home a week) - Some UK travel (fully expensed) A leading national meat production company, are looking for a Application support specialist to … assist with all 1st/2ndline Application queries. This role will offer scope to be fully trained in MES (manufacturing execution systems ) and develop your experience and knowledge in thriving company, with an excellent progression structure. You will need to show knowledge and hands on experience more »
bristol, south west england, United Kingdom Hybrid / WFH Options
Moon Executive Search
Opportunity for an experienced 2ndLine Helpdesk Engineer for a leading Bristol based IT Managed Service Provider. Bristol IT MSP Southwest Client base upto £30k 23 Days holidays + Bank Mon - Fri 0900 - 1730, plus a late shift every 3 weeks of 1330pm - 10pm- which … can be worked remotely. Looking at appoint ASAP Providing 2ndline IT Support direct from clients, as well as escalations from the 1st line teams, via phone and email through ticketing systems. As a Helpdesk Engineer you must have strong customer … service and relationship building skills, with at least 4 years IT Support experience, ideally within an IT MSP setting. You will need demonstrable working experience of supporting and maintaining: Routers, Firewalls, Switches, Servers, Active Directory, Exchange, Migrations, Office 365, Citrix, Veeam back up and VMware Driving Licence required more »
2ndLineSupportEngineer - Milton Keynes 5 Days per week onsite - £35,000 2ndLineSupportEngineer required for a leading client based in Milton Keynes. My client is currently seeking a 2ndLineSupportEngineer to come on board to provide support for Microsoft environments across a diverse clientele spanning various industries such as legal, real estate, logistics, manufacturing, and more. … Responsibilities include managing installations, upkeep, and resolving issues pertaining to Windows 10/11 operating systems on both laptops and desktops. Key skills, * Strong 2ndLinesupport experience * Conduct administration tasks for server operating systems. * Collaborate with RDS, Citrix, and Hyper-V technologies. * Supply assistance more »
Ipswich, Suffolk, East Anglia, United Kingdom Hybrid / WFH Options
Spider
2ndLineSupportEngineer - Do you have a passion for IT? Do you a practical mindset and perseverance? If so, we could be looking for you! The company has an excellent opportunity for an experienced 2ndLineSupportEngineer to join their team based in Needham Market, Suffolk. As one of the 2ndLineSupport Engineers you will provide efficient IT support, both remote and on-site, to the company`s diverse client base, with a specific … Bank Holidays. Loyalty Holiday accrued from Year 1 Casual Dress code Company Pension scheme On-site parking Flexible working/Hybrid working available. The 2ndLineSupportEngineer key duties include: Utilise investigative lines of questioning to perform effective and informative troubleshooting activities. more »
Ipswich, Suffolk, United Kingdom Hybrid / WFH Options
Spider
2ndLineSupportEngineer – Do you have a passion for IT? Do you a practical mindset and perseverance? If so, we could be looking for you! The company has an excellent opportunity for an experienced 2ndLineSupportEngineer to join their team based in Needham Market, Suffolk. As one of the 2ndLineSupport Engineers you will provide efficient IT support, both remote and on-site, to the company`s diverse client base, with a specific … Bank Holidays. Loyalty Holiday accrued from Year 1 Casual Dress code Company Pension scheme On-site parking Flexible working/Hybrid working available. The 2ndLineSupportEngineer key duties include: Utilise investigative lines of questioning to perform effective and informative troubleshooting activities. more »
Havant, Hampshire, South East, United Kingdom Hybrid / WFH Options
Mexa Solutions
Not just another 2ndline support role. But when where youre seen as one of the most experienced in the team. The go-to person for helping with any issues/technical advice. Youll be the person that people look up to. But is that enough? Well why not … get involved in ad hoc projects and site visits for support & deployment? All whilst working with the latest & greatest technologies. For a growing IT Service Provider who have acquired 6 new clients in 2024 and are happy to offer 40% remote working. Growth of their staff is important … Analyst, who has strong experience of supporting users at a 2ndline support level, ideally in a Managed Service environment This 2ndLineSupport Analyst position is looking to start ASAP, will be based near Havant, Hampshire (40% home based after a more »
A 1st/2ndLineSupportEngineer/Customer Service person is required for this IT company based near Winchester. Key Responsibilities Providing first and some secondlinesupport and escalation of helpdesk tickets to their customer base, working to specific SLA’s Providing incident management & stakeholder facing communication … for customers as required (with the expectation of leading a multi manned P1 Bridge Line). Basic remote support and change management assistance to the customer base Manage and monitor call queues ensuring adherence to customer SLA’s Qualifications/Skills required You do not need more »
Title: 2ndLineSupportEngineer Location: Bristol Salary: £28,000 to £30,000 My Client are looking for a 2ndLineSupport analyst to join their growing team. What we are looking for someone with: Experience supporting Windows more »
SupportEngineer (2ndline Windows O365 Azure VMWare) Epsom to £45k Do you have experience of supporting users within a Microsoft Windows/Azure environment? You could be joining an independent Building Society that specialise in savings and mortgages, in a friendly and … supportive environment. As a SupportEngineer you will provide 2ndlinesupport to internal users via telephone, email and ticketing system, providing timely and effective resolution to user issues within the agreed SLA. You'll prioritise effectively and escalate problems where … Friday (with flexibility around start and finish times). Requirements: You have experience working in a help desk/service desk environment in a 2ndlinesupport function You have a strong knowledge of Windows, O365, Azure, Active Directory, Group Policy and Microsoft Exchange/ more »
recently started your career in IT and are looking to progress to the next level? Our Edinburgh based client are seeking to hire a 2ndLineSupportEngineer with the following skills/experience: - Experience troubleshooting/supporting Microsoft 365 technologies - Strong communication … skills and an ability to explain technical concepts to non-technical stakeholders - Experience working with Desktop/Printer support - Experience of working within a fast-paced environment The role requires the successful candidate to be onsite 5x days p/w in Edinburgh due to their clients requirements. more »
Edinburgh, Newhaven, City of Edinburgh, United Kingdom
Be-IT Resourcing Ltd
recently started your career in IT and are looking to progress to the next level? Our Edinburgh based client are seeking to hire a 2ndLineSupportEngineer with the following skills/experience: - Experience troubleshooting/supporting Microsoft 365 technologies - Strong communication … skills and an ability to explain technical concepts to non-technical stakeholders - Experience working with Desktop/Printer support - Experience of working within a fast-paced environment The role requires the successful candidate to be onsite 5x days p/w in Edinburgh due to their clients' requirements. more »
Are you an IT Support professional looking for your next career opportunity? Are you keen to work for a Microsoft Gold partner, providing first class IT services … to the education industry? You will work on site within schools, ensuring that IT systems and services are always available. You will be providing 2ndLine IT Support as well as manging key accounts, being the bridge between the schools and the business. This is … Working hours: Mon-Fri 8am-4:30pm What you will bring to the role: Previous experience in an IT Support, preferably to 2ndLineSupport role. Experience of working within a school, academy or College would be very highly desired and advantageous. Previous more »
Berkshire - Surrey, Guildford, Surrey, United Kingdom
hireful
Are you an IT Support professional looking for your next career opportunity? Are you keen to work for a Microsoft Gold partner, providing first class IT services … to the education industry? You will work on site within schools, ensuring that IT systems and services are always available. You will be providing 2ndLine IT Support as well as manging key accounts, being the bridge between the schools and the business. This is … Working hours: Mon-Fri 8am-4:30pm What you will bring to the role: Previous experience in an IT Support, preferably to 2ndLineSupport role. Experience of working within a school, academy or College would be very highly desired and advantageous. Previous more »
Guildford, Surrey, United Kingdom Hybrid / WFH Options
Penguin Recruitment
2ndLineSupportEngineer - Guildford, Surrey. £30000-£40000 + Microsoft training + Benefits Leading MSP with offices across the South, are looking for a 2ndLineSupportEngineer to work with Public and Private sector clients … across the South East. The position is hybrid based and will join an existing 2ndline team. The 2ndLineSupportEngineer will require: Proven track record working at a 2ndLineSupportEngineer level, with experience working for an MSP preferred (not essential) Experience in 3rd linesupport beneficial Excellent communication skills and be able to demonstrate the ability to translate technical issues to non-technical staff. Strong desktop support skills with an eye for more »
We are looking to recruit an experienced 2ndlinesupportengineer who enjoys working in an environment in which they will have a broad responsibility and will have the opportunity to improve process and recommend technology improvements. To be a success in this … role will have a broad technical skill base and be able to provide 1st and 2ndlinesupport in an SME environment. You will have a good knowledge of Windows/Azure, Active Directory, Exchange and M365. A working knowledge of networking with the ability more »
Coalville, Leicestershire, United Kingdom Hybrid / WFH Options
Big Red Recruitment Midlands Ltd
ROLE: SecondLine Application SupportEngineer SALARY: Up to £34,000 LOCATION: Coalville (Hybrid with 2 office days per week - Tuesdays & Wednesdays) HOURS: Monday-Friday - Shift patterns on Rota Basis: 7am-3pm, 9am-5pm & 11am-7pm Our client has been embarking on an exciting … join a constantly evolving technology organisation with a family values core and be able to thrive. You will be joining an established 1st and 2ndLineSupport team and the successful 2ndLineSupport will be responsible for helping support … next generation of cloud-based applications, along with a small number of established on premise applications. Having ideally had previous experience within SaaS support, you will need to be passionate about delivering excellent customer service, have a proactive attitude to problem solving, and buy into the team ethos. more »
2ndLineSupportEngineer - Hybrid/Reigate - 6 Month Contract - £267.24 Overview: An excellent opportunity has arisen with our client, a global financial services organisation embarking on an exciting transformation journey. We are seeking an experienced 1st/2ndline … in remediating vulnerabilities within a Microsoft environment: Scanning tools such as Nessus or Qualys 2 years+ of 1st line technical helpdesk environment 2ndline technical support experience Contract Details: £267.24 per day Inside IR35 (Umbrella) 6 month contract Hybrid - 2X Per week in … Reigate 2ndLineSupportEngineer - Hybrid/Reigate - 6 Month Contract - £267.24 more »
Job Title: 2ndLineEngineer x2 (Office 365 Specialist + Infrastructure Specialist) Location: Multiple Campus locations, Portsmouth Salary: £28,315.00 - £30,034.00 (Full-Time Equivalent) Job Type: 37 Hours per week, 52 Weeks per year, Full-Time, Permanent About The College: As a newly merged … Student Beans and Totum with a COPC email address Free car parking across all campus sites (apart from Arundel) About The Role: As an 2ndLineEngineer specialising in either Office 365 or infrastructure here at COPC, you will be responsible for providing advanced technical … support and troubleshooting for staff and students. The role involves managing and maintaining the colleges IT systems, including Office 365 applications, ensuring their optimal performance and security. You will address escalated issues from the 1st line or support, perform system upgrades and collaborate with more »
2ndLineSupportEngineer2ndLineSupportEngineer - Social Messaging Platform - London (Tech stack: 2ndLineSupportEngineer, SQL Server, Jira, Microsoft Office Suite, Excel, Word, Outlook, 1st, 3rd … Analyst, 2ndLineSupportEngineer) In 2012 our client launched a social messaging platform that has been taking the US by storm. After an extremely successful period our client has decided to hop across the Atlantic, in a bid to expand their sphere … and European markets. A number of new offices are being opened in the UK and our client is looking for talented, enthusiastic and passionate 2ndLineSupportEngineer to support their product to these new markets and help enhance this already more »