2nd Line Support Engineer Jobs

Second Line Support Engineer
UK

The median Second Line Support Engineer salary in the UK is £31,000 per year according to job vacancies posted during the 6 months to 6 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
6 May 2024
Same period 2023 Same period 2022
Rank 574 600 869
Rank change year-on-year +26 +269 -155
Permanent jobs requiring a 2nd Line Support Engineer 359 422 375
As % of all permanent jobs advertised in the UK 0.36% 0.41% 0.24%
As % of the Job Titles category 0.38% 0.45% 0.25%
Number of salaries quoted 345 389 356
10th Percentile £26,000 £26,250 £25,125
25th Percentile £26,750 £28,000 £26,250
Median annual salary (50th Percentile) £31,000 £32,500 £31,500
Median % change year-on-year -4.62% +3.17% +9.00%
75th Percentile £35,000 £37,250 £34,281
90th Percentile £38,750 £40,000 £38,750
UK excluding London median annual salary £30,000 £31,500 £30,000
% change year-on-year -4.76% +5.00% +7.14%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,479 94,643 151,222
% of permanent jobs with a recognized job title 94.63% 91.52% 96.08%
Number of salaries quoted 67,031 59,595 85,375
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,611
Median annual salary (50th Percentile) £52,508 £60,000 £60,000
Median % change year-on-year -12.49% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

2nd Line Support Engineer
Job Vacancy Trend

Job postings that featured 2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing 2nd Line Support Engineer.

Salary trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 2nd Line Support Engineer over the 6 months to 6 May 2024.

Salary histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 6 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +67 339 £31,000 -4.62% 83
UK excluding London +3 299 £30,000 -4.76% 76
North of England +90 77 £30,000 +7.14% 13
South East -43 76 £30,000 -3.23% 21
Work from Home +65 71 £32,500 - 24
London +56 60 £34,000 -2.86% 10
East of England +39 53 £32,500 - 10
South West -31 45 £33,500 -8.22% 14
North West +30 37 £29,000 -4.92% 11
Midlands +22 31 £30,000 - 14
North East +14 22 £32,250 +0.78%
West Midlands +32 20 £30,000 -3.23% 11
Yorkshire +96 18 £32,500 +17.75% 2
East Midlands -12 11 £32,500 +8.33% 3
Wales +21 10 £27,500 - 4
Scotland -63 5 £29,000 -9.38% 2
Northern Ireland +25 2 £38,750 +19.23%

2nd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 6 May 2024, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Engineer in the job title.

1 267 (74.37%) Windows
2 252 (70.19%) Active Directory
3 244 (67.97%) Microsoft 365
4 242 (67.41%) Microsoft
5 164 (45.68%) Social Skills
6 159 (44.29%) Azure
7 126 (35.10%) Windows Server
8 122 (33.98%) Problem-Solving
9 114 (31.75%) Windows 10
10 105 (29.25%) VMware
11 98 (27.30%) SharePoint
12 97 (27.02%) Customer Service
13 90 (25.07%) Microsoft Exchange
14 88 (24.51%) Microsoft Office
14 88 (24.51%) Firewall
15 78 (21.73%) Microsoft Intune
16 75 (20.89%) VMware Infrastructure
17 61 (16.99%) Hyper-V
18 60 (16.71%) Microsoft Certification
18 60 (16.71%) Entra ID
19 59 (16.43%) ITIL
20 46 (12.81%) Wi-Fi
21 45 (12.53%) Degree
22 41 (11.42%) WAN
22 41 (11.42%) Analytical Skills
23 40 (11.14%) LAN
24 39 (10.86%) DNS
25 37 (10.31%) Citrix
26 36 (10.03%) Mac OS
27 35 (9.75%) Linux

2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 98 (27.30%) SharePoint
2 90 (25.07%) Microsoft Exchange
3 9 (2.51%) SharePoint 2010
3 9 (2.51%) SharePoint 2013
4 6 (1.67%) Confluence
5 4 (1.11%) Jupyter
6 2 (0.56%) Exchange Server 2007
6 2 (0.56%) Exchange Server 2010
6 2 (0.56%) Exchange Server 2013
7 1 (0.28%) IBM Notes
7 1 (0.28%) Skype for Business
Applications
1 88 (24.51%) Microsoft Office
2 9 (2.51%) Microsoft Excel
3 3 (0.84%) Spreadsheet
Business Applications
1 2 (0.56%) Remedy ITSM
2 1 (0.28%) Dynamics AX
2 1 (0.28%) Dynamics CRM
Cloud Services
1 244 (67.97%) Microsoft 365
2 159 (44.29%) Azure
3 60 (16.71%) Entra ID
4 30 (8.36%) OneDrive
5 23 (6.41%) AWS
6 22 (6.13%) GCP
7 7 (1.95%) Dynamics 365
8 3 (0.84%) Azure Sentinel
8 3 (0.84%) Google Workspace
8 3 (0.84%) Mimecast
9 2 (0.56%) Power Platform
9 2 (0.56%) SaaS
10 1 (0.28%) Azure DevOps
10 1 (0.28%) WhatsApp
Communications & Networking
1 88 (24.51%) Firewall
2 46 (12.81%) Wi-Fi
3 41 (11.42%) WAN
4 40 (11.14%) LAN
5 39 (10.86%) DNS
6 29 (8.08%) DHCP
7 25 (6.96%) VLAN
7 25 (6.96%) VPN
8 21 (5.85%) Network Security
9 19 (5.29%) SAN
9 19 (5.29%) TCP/IP
10 16 (4.46%) VoIP
11 14 (3.90%) Internet
11 14 (3.90%) Remote Desktop
12 7 (1.95%) NAS
13 6 (1.67%) Intranet
14 5 (1.39%) PBX
15 4 (1.11%) Ethernet
15 4 (1.11%) Wireless
16 3 (0.84%) SMTP
Database & Business Intelligence
1 28 (7.80%) SQL Server
2 14 (3.90%) Amazon RDS
3 8 (2.23%) MariaDB
3 8 (2.23%) MySQL
4 4 (1.11%) Metabase
5 1 (0.28%) Power BI
5 1 (0.28%) Relational Database
Development Applications
1 11 (3.06%) JIRA
2 4 (1.11%) Visual Studio Code
General
1 164 (45.68%) Social Skills
2 41 (11.42%) Analytical Skills
3 35 (9.75%) Organisational Skills
4 28 (7.80%) Finance
5 15 (4.18%) Manufacturing
6 14 (3.90%) Law
7 11 (3.06%) Legal
8 9 (2.51%) Documentation Skills
8 9 (2.51%) Telecoms
9 7 (1.95%) Retail
10 5 (1.39%) Inclusion and Diversity
11 2 (0.56%) Banking
11 2 (0.56%) Games
12 1 (0.28%) Advertising
12 1 (0.28%) Automotive
12 1 (0.28%) Electronics
12 1 (0.28%) Financial Institution
12 1 (0.28%) Marketing
12 1 (0.28%) Pharmaceutical
12 1 (0.28%) Tech for Good
Libraries, Frameworks & Software Standards
1 4 (1.11%) Cocoa
2 2 (0.56%) .NET
2 2 (0.56%) XML
3 1 (0.28%) ARM Templates
3 1 (0.28%) CSS
3 1 (0.28%) EDI
3 1 (0.28%) JSON
3 1 (0.28%) Web Services
Miscellaneous
1 28 (7.80%) Driving Licence
2 21 (5.85%) Onboarding
3 19 (5.29%) EPoS
4 11 (3.06%) Enterprise Storage
4 11 (3.06%) iPad
5 9 (2.51%) Self-Motivation
6 8 (2.23%) Clustering
7 6 (1.67%) Smartphone
8 5 (1.39%) Management Information System
8 5 (1.39%) Replication
8 5 (1.39%) Video Conferencing
9 4 (1.11%) Raspberry Pi
10 3 (0.84%) Apple TV
11 1 (0.28%) BYOD
11 1 (0.28%) Client/Server
11 1 (0.28%) Foreign Exchange (FX)
11 1 (0.28%) Hybrid Cloud
11 1 (0.28%) Linux Command Line
11 1 (0.28%) Public Cloud
11 1 (0.28%) Team-Oriented Environment
Operating Systems
1 267 (74.37%) Windows
2 126 (35.10%) Windows Server
3 114 (31.75%) Windows 10
4 36 (10.03%) Mac OS
5 35 (9.75%) Linux
6 28 (7.80%) Windows Server 2012
7 19 (5.29%) Apple iOS
8 14 (3.90%) Windows Server 2019
9 13 (3.62%) Android
10 9 (2.51%) Windows 7
10 9 (2.51%) Windows Server 2016
11 6 (1.67%) Windows Server 2008
12 5 (1.39%) CentOS
13 3 (0.84%) Mac OS X
14 1 (0.28%) Windows 8
14 1 (0.28%) Windows Mobile
14 1 (0.28%) Windows NT
14 1 (0.28%) Windows XP
Processes & Methodologies
1 122 (33.98%) Problem-Solving
2 97 (27.02%) Customer Service
3 59 (16.43%) ITIL
4 27 (7.52%) Incident Management
5 24 (6.69%) Computer Science
5 24 (6.69%) Mobile Device Management
6 20 (5.57%) Service Delivery
7 16 (4.46%) Infrastructure Engineering
8 12 (3.34%) Change Management
8 12 (3.34%) ITSM
8 12 (3.34%) Mentoring
8 12 (3.34%) Project Delivery
8 12 (3.34%) Server Management
8 12 (3.34%) Server Virtualisation
8 12 (3.34%) Time Management
9 11 (3.06%) Antivirus Management
9 11 (3.06%) Desktop Virtualisation
9 11 (3.06%) Kalman Filter
10 10 (2.79%) Problem Management
10 10 (2.79%) Service Management
Programming Languages
1 28 (7.80%) PowerShell
2 14 (3.90%) SQL
3 3 (0.84%) Python
4 2 (0.56%) Bash
5 1 (0.28%) Bicep
5 1 (0.28%) C++
5 1 (0.28%) JavaScript
5 1 (0.28%) Perl
Qualifications
1 60 (16.71%) Microsoft Certification
2 45 (12.53%) Degree
3 32 (8.91%) Security Cleared
4 27 (7.52%) A+ Certification
5 25 (6.96%) DBS Check
5 25 (6.96%) SC Cleared
6 23 (6.41%) Computer Science Degree
7 21 (5.85%) MCP
8 15 (4.18%) Azure Certification
9 10 (2.79%) MCSE
9 10 (2.79%) Network+ Certification
10 9 (2.51%) MCITP
11 8 (2.23%) CompTIA Security+
12 6 (1.67%) CCNA
12 6 (1.67%) Cisco Certification
12 6 (1.67%) HND
13 4 (1.11%) MCDST
14 3 (0.84%) ITIL Certification
15 2 (0.56%) ITIL Foundation Certificate
16 1 (0.28%) AWS Certification
Quality Assurance & Compliance
1 27 (7.52%) SLA
2 1 (0.28%) Cyber Essentials
2 1 (0.28%) GDPR
2 1 (0.28%) ISO/IEC 27001
2 1 (0.28%) PCI DSS
System Software
1 252 (70.19%) Active Directory
2 75 (20.89%) VMware Infrastructure
3 61 (16.99%) Hyper-V
4 16 (4.46%) VMware ESXi
5 14 (3.90%) Virtual Desktop
6 9 (2.51%) XenApp
6 9 (2.51%) XenDesktop
7 8 (2.23%) vSphere
8 6 (1.67%) VMware Workstation
9 3 (0.84%) Terminal Services
10 1 (0.28%) Firmware
10 1 (0.28%) Virtual Servers
10 1 (0.28%) VMware NSX
Systems Management
1 78 (21.73%) Microsoft Intune
2 31 (8.64%) SCCM
3 10 (2.79%) vCenter Server
4 8 (2.23%) Failover Clustering
4 8 (2.23%) Jamf Pro
5 7 (1.95%) Autotask
6 6 (1.67%) SmoothWall
7 3 (0.84%) NetBackup
8 2 (0.56%) Single Sign-On
9 1 (0.28%) AirWatch
9 1 (0.28%) Ansible
9 1 (0.28%) Backup Exec
9 1 (0.28%) Dell DRAC
9 1 (0.28%) FortiGate
9 1 (0.28%) Opsgenie
9 1 (0.28%) Puppet
9 1 (0.28%) SCOM
9 1 (0.28%) SCVMM
Vendors
1 242 (67.41%) Microsoft
2 105 (29.25%) VMware
3 37 (10.31%) Citrix
4 28 (7.80%) Cisco
5 27 (7.52%) Apple
6 23 (6.41%) HP
6 23 (6.41%) Veeam
7 20 (5.57%) Google
7 20 (5.57%) Sophos
8 18 (5.01%) Dell
9 10 (2.79%) Datto
10 9 (2.51%) Symantec
11 7 (1.95%) Remedy
11 7 (1.95%) ServiceNow
12 6 (1.67%) ESET
12 6 (1.67%) Meraki
13 5 (1.39%) Draytek
14 4 (1.11%) Salesforce
14 4 (1.11%) Sun
14 4 (1.11%) Veritas