We are seeking an enthusiastic and organised individual to provide 3rdLine IT Support within our client's IT Support Team. Main Purpose of the Role: . Provide 3rdlinesupport to end users and maintain a strong … root cause . Working as part of the IT team which currently consists of Head of IT, IT Systems Manager, 1st/2nd line Systems Engineers . Provide technical support and mentoring to other members of the team . To contribute to the development and implementation … of the company strategy to support the growth of the business, whilst improving the efficiency. As well as having the necessary technical skills, you will possess excellent communication skills and be a team player who is methodical with the ability to stay calm under pressure. Reporting to the more »
Are you looking for a new exciting opportunity working as a 3rdLineSupport Engineer for a Managed Service Provider based in Witney, Oxfordshire? Main Duties of the Role Provide onsite, remote and telephone support Project management and implementation Keep documentation up-to … date and accurate Manage client expectations and adhere to support SLAs Escalation point for 1st and 2nd line engineers Mentoring junior members of the team Your Skills and Experience Windows Server Microsoft 365, Azure and Intune Microsoft Exchange Hyper-V Networking Full driving licence Excellent communication more »
Infrastructure Support/3rdline Engineer This is a permanent position, paying £40-50k basis depending on related experience and is an on-site role based in Dartford, Kent. Working with a well respected and growing MSP you will be providing a mix of … Project support and some BAU support where required. The focus of the role will be on client projects, which often involve migrations from on perm to cloud and infrastructure upgrades. You will need to demonstrate strong ability in Wintel environments, virtualisation and networking, which commercial experience … such as Cisco is also beneficial. You will get experience supporting a broad range of technologies and work on interesting projects, with the support of the team and management to upskill. There is time allowed for certification study and they financially reward you for doing so as well more »
Technical Support Specialist - 2nd/3rdline Ashford, Middlesex Permanent - £32,000 - £35,000 + Additional remuneration for OOHs £250pw and Weekend shifts £225pd (1-in-8) 3 days per week Hybrid (following initial 3 months full time onsite). The Technical Support … using IT software. * Logging using inhouse CRM. Accurate ticket resolution. * Document and maintain detailed records of support interactions and solutions. * Liaise with 3rd parties * Dealing with 2nd/3rdline queries effectively to competition. * Patient with excellent customer service skills/commercial awareness * Excellent more »
Technical Support Specialist - 2nd/3rdline Ashford, Middlesex Permanent - £32,000 - £35,000 + Additional remuneration for OOHs £250pw and Weekend shifts £225pd (1-in-8) 3 days per week Hybrid (following initial 3 months full time onsite). The Technical Support … using IT software. * Logging using inhouse CRM. Accurate ticket resolution. Document and maintain detailed records of support interactions and solutions. * Liaise with 3rd parties * Dealing with 2nd/3rdline queries effectively to competition. * Patient with excellent customer service skills/commercial awareness * Excellent more »
SysAdmin/IT Support Engineer - 5 days - £65,000 - Reading We are working with a software house that works towards improving the NHS with their award winning application. This software is crucial for the operational processes of organisations within the medical industry. The company is experiencing organic growth … in the near future. It's a busy period for them so they want to expand the team by hiring a senior IT Support Engineer to join a squad of 8. You will be doing troubleshooting, providing support and working with DevOps tools. The Requirements: Kubernetes … Terraform Linux Application Support Expereince investigating and troubleshooting issues If interested, please submit your CV now and we will provide full details for that opportunity. Austin Fraser is committed to being an equal opportunities employer, and encourages applications from candidates regardless of sex, race, disability, age, sexual orientation more »
