3 Apprenticeship Break/Fix Jobs in the UK

will deal with Cloud and Network incidents, with the role giving variety in daily activity. Role Service Desk and Technical Assistance: - First line 'break-fix' assistance to school based users as directed by the site Service Desk queue - Use the service desk software to … them of action and progress of reported problems - Assist school-based staff and students with technical issues* - Provide high levels of customer service Hardware / Software Support and Fault Diagnosis: - First line support for workstation and laptop support. Assessment and resolution of hardware / software issues - First line … for printers. Basic assessment and resolution of hardware issues - First line support for ICT peripheral devices (USB devices, Scanners, tablets etc)* Assessment of hardware / software issues - First line support for interactive whiteboards and projectors. Basic assessment and resolution of hardware issues - First line support for wireless access points more »

required from time to time as part of this role Helpdesk Support and Administration Answering Helpdesk calls and logging support tickets Assisting with troubleshooting breakfix issues Administration of tickets and configurations in our database Recording events and problems, ensuring ticket has all details and updates Directing unresolved issues to the more »

required from time to time as part of this role. Helpdesk Support and Administration - Answering Helpdesk calls and logging support tickets. - Assisting with troubleshooting breakfix issues. - Administration of tickets and configurations in our database. - Recording events and problems ensuring ticket has all details and updates. - Directing unresolved issues to the more »