a Service Asset and ConfigurationManagement Analyst, you will play a crucial role in ensuring the accuracy and integrity of our ConfigurationManagementDatabase (CMDB) within the Atlassian platform as well as the source systems. You will collaborate with various teams, to manage and optimize our CMDB, enhancing our overall … ownership, complex service delivery, and IT asset management. Strong leadership, communication, and attention to detail are also key to success in this role. Responsibilities: CMDBConfiguration: Maintain and configure the CMDB schema to align with the company's IT infrastructure, services, and assets. Use Discovery to automatically discover and map … future challenges, ensuring operational effectiveness Skills and Experience Experience working within IT in an Asset Management capacity. Experience administering and managing a CMDB (ConfigurationManagementDatabase) to monitor and manage the asset life cycle of devices including provisioning repairing and decommissioning to ensure efficient and effective best use of assets. more »
this will be a crucial role for the business as you will be responsible for the accuracy and Integrity of there ConfigurationManagementDatabase (CMDB). The successful candidate will take ownership of building relationships with various teams across the business to ensure the management and optimisation of the CMDB … several data sources to ensure accuracy and completeness of data. You will have experience in process ownership, complex service delivery, and IT asset management Responsibilities: CMDBConfiguration: Maintain and configure the CMDB schema to align with the company’s IT infrastructure, services, and assets. Use Discovery to automatically discover and … insights to support decision-making, resource allocation, and improvement initiatives based on CMDB data. Skills and Experience Experience administering and managing a CMDB (ConfigurationManagementDatabase) to monitor and manage the asset life cycle of devices including provisioning repairing and decommissioning to ensure efficient and effective best use of assets. more »
in Service Management technical delivery in ServiceNow and one or more of the following areas we want to hear from you: • ITSM, ITIL, ITAM, CMDB/uCMDB • ServiceNow, HP Service Manager, BMC/Remedy, SaaS Solutions, Web Technologies (XML, HTML, JavaScript, Web Services, etc.) As a Senior Technical Consultant you more »
service support teams to ensure any potential CI's are correctly identified and managed through a quality release management deployment programme. '€¢Ensure that the CMDB is updated with release updates when a Change is implemented. '€¢Work with wider shared services teams (NOC, Major Incident, Change, Problem, etc) in implementation of more »
Infrastructure groups in region. Follow and promote change control processes to ensure compliance and protect service. Follow asset management processes in region and improve CMDB accuracy. Document and control Standard Operating Procedure (SOP's) for IT processes. Promote and demonstrate an Automation First thinking. Deliver best fit use cases for more »
that MyIT provides a cohesive platform for use across UKPN's service management processes (such as Incident, Problem, Change, ConfigurationManagement) Accountable for the CMDB as the escalation point for any issues related to the ConfigurationManagement process, Discovery and the CMDB. DUTIES AND RESPONSIBILITIES OF THE WIDER SERVICE ASSURANCE more »
Manager function will ensure delivery of a single standardised Asset Management Practice including a single set of methods and procedures for a reliable inventory (CMDB) for all Global IT Assets ensuring its governed and managed efficiently and effectively. This is a hybrid role with up to 2 days a week more »
Manchester, North West, United Kingdom Hybrid / WFH Options
INFUSED SOLUTIONS LIMITED
ITSM/ITOM initiatives. Key Responsibilities: Administering the ServiceNow platform Managing business services and configuration item relationships within ServiceNow Supporting ServiceNow discovery tool for CMDB Installing and testing updates and new releases Collaborating with business users to refine business requirements and workflows, and translating them into technical specifications Configuring and more »
that support requirements have been met. Ensured that services being handed over into operations have the necessary artefacts (KB articles, CI entries in the CMDB) produced to enable them to be supported and developed post transition to live/production environment. Worked with the IT Services operational teams to understand more »
implementation of solutions. This role will allow extensive ServiceNow training and upskilling. Our client is looking for someone who possesses experience in ITOM/CMDB/Discovery work. Essential skills for this role include ITIL processes, Developing solutions with ServiceNow. Core Responsibilities: * Developing complex solutions, carry out impact assessments to more »
success as a team leader in the following areas: Architect, design, and implement the Common Service Data Model (CSDM) framework and ConfigurationManagementDatabase (CMDB) solutions. Collaborate with stakeholders to understand their requirements and translate them into technical specifications for CSDM/CMDB implementation. Help develop and maintain CSDM/… CMDB policies, processes, and procedures to enable efficient management of the IT infrastructure, applications, and services. Provide guidance and support to the IT team on CSDM/CMDB-related issues and inquiries. Continuously evaluate and improve CSDM/CMDB processes to optimize IT service management and enable effective decision-making. … Proven experience as a CSDM/CMDB Architect or similar role. Proficiency in ServiceNow CSDM/CMDB frameworks and tools Strong knowledge of IT service management principles (ITIL) and IT infrastructure. Excellent analytical and problem-solving skills. Effective communication and interpersonal skills to collaborate with cross-functional teams. Ability to more »
request at a scheduled CAB meeting. Report back on successful, deferred, or failed changes to CAB. Ensuring that ICT infrastructure ConfigurationManagement Data Base (CMDB) is kept accurate and up to date throughout the asset life cycle and ensure that all capital assets are recorded on the Capital Asset Register. more »
Solihull, West Midlands, United Kingdom Hybrid / WFH Options
Experis
similar role. Familiarity with helpdesk ticketing systems (ITSM tools). ITIL Foundation qualified. Good all-round knowledge of IT Applications/Infrastructure. Experience of CMDB Data modelling and reporting. Strong customer service orientation, good communication, teamwork, and interpersonal skills. Attention to detail and the ability to manage multiple priorities and more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Jumar Solutions Ltd
tools are important - experience of ServiceNow or HALO is essential ITIL Foundation qualified Good all-round knowledge of IT Applications/Infrastructure Experience of CMDB Data modelling and reporting Strong customer service orientation, good communication, teamwork, and interpersonal skills Attention to detail and the ability to manage multiple priorities and more »
Reading, Berkshire, United Kingdom Hybrid / WFH Options
Polar Recruitment Services
highly secure site near Reading. Hybrid working is supported after training. Job Summary: As the Application Support Engineer you will support various applications in CMDB and Monitoring. You will carry out daily checks, regular maintenance, patching and incident resolution. Essential skills/qualifications: Windows Server experience Active SC clearance Active more »
in case of laptop swaps. User Onboarding/Offboarding: Onboard new users and set up new laptop. First time user setup, MFA and updating CMDB with the asset details. Troubleshooting and Support: Provide advanced-level support to resolve Office or Operating systems related issues, including troubleshooting OS installation, application compatibility more »
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom Hybrid / WFH Options
Reed Technology
to day responsibilities of this role will include: IT Asset Management including IT asset allocation, stock levels, replenishment, audits etc Using the ServiceNow configurationmanagementdatabase for Newcastle based assets. Coordination of local joiners, leavers, movers where a DS service or asset is involved Contract Management for a subset of more »
anomalies in Vale (and other ITSM platforms as required) working with the wider team to address. Update Dealer and Kyocera Databases Updating the configurationmanagementdatabase as agreed Liaising with field engineers (KSN) to provide support. Resolve technical queries for both contracted and warranty customers. Collaborate with all of the more »
of all Company and Client services Respond to Service and Incident Requests as allocated to you or reassign as necessary Maintain an accurate ConfigurationManagementDatabase (CMBD) Complete appropriate administrative functions including configuration, process and operational documentation and maintenance of Service Desk information Ensure that all ICT functions achieve standards more »
Greater London, England, United Kingdom Hybrid / WFH Options
Wipro
other architects to provide scalable and adaptable architectural solutions. Skills/Competencies : Strong knowledge and experience in Information Architecture, IT Service Management, Solution Architecture, CMDB/CSDM, and ServiceNow Products. Proficiency in defining and refining the Architectural strategy. Ability to design and direct Architectural governance activities. Familiarity with industry trends more »
Role: ServiceNow Lead(Expertise in OMT, ITSM and CMDB) Location: UK reading and London hybrid Trevel. Type: Permanent Must Have: Telecom Domain experience. Requirements and Skills: Development Experience: Prior experience as a Developer or Designer is a prerequisite, with a documented history of prosperous project executions. A solid command of more »
convening of CAB where appropriate or as a retrospective change request at a scheduled CAB meeting. Ensuring that ICT infrastructure ConfigurationManagement Data Base (CMDB) is kept accurate and up to date throughout the asset life cycle and ensure that all capital assets are recorded on the Capital Asset Register. more »
Stoke-On-Trent, Staffordshire, West Midlands, United Kingdom
Sanderson Recruitment
Requirements: NVQ Diploma in Business and Administration or equivalent. Experience providing coordination support to complex business functions. Proficiency in Microsoft applications. Experience with internal CMDB and accounting systems. Previous support experience with Project Management Teams. Familiarity with Microsoft Project. UK Security Check (SC) clearance required or eligible. If this sounds more »
Cisco, Palo Alto, Big IP (FW, SDWAN, VLAN’s, Routing, Switching) Security (Splunk, APM, SIEM) Login/Monitoring (Splunk, Elastic, Prometheus, PRTG, Netbox, IPAM, CMDB) Mattermost, Atlassian The role As a Site Reliability Engineer you will work on projects relating to application software, operating systems and system management tools as more »
experience of SAP, however, service acceptance around any other large scale applications considered Desirable: ITIL Practitioner Experience of use of industrial strength CMDBs (ConfigurationManagementDatabase) and their application (e.g. ServiceNow) Familiarity with the generation of Service Acceptance Checklists and Service Design Packs and Operational readiness reviews Able to hold more »