design, and implementation, with a focus on contact center technologies. In-depth knowledge of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR, CRM). Hands-on experience with contact center platforms such as Genesys, Avaya, Cisco, Twilio, or Amazon Connect. Strong understanding of cloud computing more »
design, and implementation, with a focus on contact center technologies. In-depth knowledge of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR, CRM). Hands-on experience with contact center platforms such as Genesys, Avaya, Cisco, Twilio, or Amazon Connect. Strong understanding of cloud computing more »
PureConnect, PureCloud, or PureEngage platforms, including configuration, administration, and integration capabilities. Strong understanding of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR). Excellent troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues. Effective communication, collaboration, and stakeholder more »
PureConnect, PureCloud, or PureEngage platforms, including configuration, administration, and integration capabilities. Strong understanding of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR). Excellent troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues. Effective communication, collaboration, and stakeholder more »
Genesys PureConnect, PureCloud, or PureEngage platforms, including configuration, administration, and integration capabilities. understanding of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR). troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues. communication, collaboration, and stakeholder management skills. more »
of education and/or directly related experience may be substituted in lieu of the stated requirements. Must have some knowledge of the Genesys CTI platform. Genesys/Nuance certification and experience supporting a Genesys environment within an IT or Contact Center application preferred. Specific Job Duties Designs, develop, implements more »
TO HAVE…. AACC and Elite Implementation and Call flow design Core Avaya Aura to include Communication Manager, System manager, Session manager, AES/CTIIntegration, Media Servers, Media Gateways Avaya Breeze, including IX Workplace Attendant Comprehensive understanding of resiliency and redundancy Avaya SIP/SBC Call recording Integration Certified more »
of services from design, implementation, administration and support of enterprise-wide voice technologies that include a SIP core, Session Border Controllers, ComputerTelephonyIntegration (CTI) applications, centralized call recording and work force management applications, automation and provisioning tools, and the installation, maintenance, and troubleshooting of encrypted end points. Here are more »
of services from design, implementation, administration and support of enterprise-wide voice technologies that include a SIP core, Session Border Controllers, ComputerTelephonyIntegration (CTI) applications, centralized call recording and work force management applications, automation and provisioning tools, and the installation, maintenance, and troubleshooting of encrypted end points. Here are more »
of services from design, implementation, administration and support of enterprise-wide voice technologies that include a SIP core, Session Border Controllers, ComputerTelephonyIntegration (CTI) applications, centralized call recording and work force management applications, automation and provisioning tools, and the installation, maintenance, and troubleshooting of encrypted end points. Here are more »
of services from design, implementation, administration and support of enterprise-wide voice technologies that include a SIP core, Session Border Controllers, ComputerTelephonyIntegration (CTI) applications, centralized call recording and work force management applications, automation and provisioning tools, and the installation, maintenance, and troubleshooting of encrypted end points. Here are more »
