PureConnect, PureCloud, or PureEngage platforms, including configuration, administration, and integration capabilities. Strong understanding of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR). Excellent troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues. Effective communication, collaboration, and stakeholder more »
TO HAVE…. AACC and Elite Implementation and Call flow design Core Avaya Aura to include Communication Manager, System manager, Session manager, AES/CTIIntegration, Media Servers, Media Gateways Avaya Breeze, including IX Workplace Attendant Comprehensive understanding of resiliency and redundancy Avaya SIP/SBC Call recording Integration Certified more »
and services, including Service Cloud, Experience Cloud, Sales Cloud & Pardot have significant integrations experience, including custom API, data integrations (Informatica/MuleSoft), Outlook and CTI integrations. have demonstrable experience and knowledge of cyber and data security best practices relevant to Salesforce, including Salesforce-specific security features, data encryption, data retention more »
