16 to 40 of 94 Customer Engagement Jobs in London

the marketing team. You’ll be reporting into the Brand and Marketing Manager and take charge of a team of over 15, structured across customer engagement, smart meter and commercial pillars. The team handles customer communications across a variety of channels ranging from DM, email, SMS and … own channels for our residential and SME customer base of five million across both EON Next and Sainsbury’s Energy brands. You’ll define and implement CRM strategy in line with a variety of business goals such as home energy tech cross-sell, customer contract renewal to smart … an always-on a/b testing regimen and establish dynamic reporting and optimisations. You’ll oversee the communications calendar across both commercial and engagement pillars and ensure best practice is adhered to in communications implementation. Thanks to your strategic expertise, you’ll proactively identify areas of synergies and more »

the marketing team. You’ll be reporting into the Brand and Marketing Manager and take charge of a team of over 15, structured across customer engagement, smart meter and commercial pillars. The team handles customer communications across a variety of channels ranging from DM, email, SMS and … own channels for our residential and SME customer base of five million across both EON Next and Sainsbury’s Energy brands. You’ll define and implement CRM strategy in line with a variety of business goals such as home energy tech cross-sell, customer contract renewal to smart … an always-on a/b testing regimen and establish dynamic reporting and optimisations. You’ll oversee the communications calendar across both commercial and engagement pillars and ensure best practice is adhered to in communications implementation. Thanks to your strategic expertise, you’ll proactively identify areas of synergies and more »

the ContraForce Platform by building a globally led, digital-first scale organization aligned with customers and partners. Dedicated to one of the fastest growing customer segments, the Service Provider Growth organization is committed to delivering the global digital scale engine for our business -- this is where you come in. … achieving their business objectives through best-in-class digital engagement. Diverse and Inclusive, wellbeing, sustainability, giving and learning. If you have been described as customer obsessed and have a passion for digital-first solutions, we invite you to learn more about the ContraForce Sales organization and the value we … customers to engage digitally to help solve their business problems. We are looking for a Country Manager, UK who specializes in Security Operations for customer solutions. You will work with partners and customers to prospect for and initiate the sales engagement for ContraForce’s capabilities and platforms. ContraForce more »

on-demand video service. Their studios Studios Global Research Operations team are looking to hire an experienced Business Analyst. The team leads recruitment and customer engagement initiatives to retain high response rates and drives customer focused solutions to custom testing strategies. They Develop visual reporting tools used … by cross-team stakeholders, and partner across multiple teams to deep dive into customer data Key job responsibilities • Support programming, QA, sampling, and deployment tasks for surveys across multiple locales and languages • Partner with Research Managers and Operations managers across global panels to support translations tasks and processes • Evaluates … make high judgement calls on ambiguous issues • Develop a deep understanding of our partners research needs and create impactful testing strategies • Drive excellence in customer engagement and retention policies Requirements 1-2 years of professional non-internship experience (marketing, consumer insights, or project management) Any applications with more more »

of concept for CRM and marketing automation, working on behalf of a global marketing agency with a rather unique offering in the CRM and customer loyalty ecosystem. Theyre a £1.7bn organisation with the operating ethos of a start-up. Fast paced, dynamic, always pushing boundaries and testing limits. Looking … to clients, along with recommendations and actions. Showcasing what the agency is able to deliver for them and expected outcomes. How these will improve customer engagement, drive enhancements to CLTV, retention and improve business outcomes. Solving the clients issues. The end game is to successfully turn these into … turn then move to become larger-scale, multi-year engagements with the agency typically taking on large chunks of the clients CRM, loyalty or customer engagement challenges. Helping clients mature their understanding about what loyalty really is for their customers and how to successfully activate and gain value more »

performance-based logistics The position will give you the opportunity to lead new sales opportunities within and manage existing complex engagements within the client customer as well as developing relationships within the broader defence supply chain community. In this position you will be responsible generating revenue from license and … IFS business partnerships as well as new relationships. Prepare, update and own the Key Account Strategy Own the end to end sales process from customer engagement, understating the customer needs, customer buying process to owning the RFI/RFP process Overall responsibility for customer satisfaction … performance-based logistics The position will give you the opportunity to direct new sales opportunities within and manage existing complex engagements within the client customer as well as developing relationships within the broader Indian defence supply chain community. more »

the past with responsibility for budgets in the region of £/€500k to £/€5m , or beyond . You will have experience in delivering Customer First outcomes and will understand the challenges in delivering transformational change involving Finance and HR systems . Skills such as the ability to inspire … a team, in managing and growing a portfolio of projects/customers and you will be passionate about defining and developing solutions which meet customer challenges and understand the commercial balance required to deliver these solutions between top and bottom-line growth. You’ll enjoy customer engagement … and promoting and inspiring our core values right across the delivery team. Role Requirements: The role will be divided across three areas of responsibility – Customer Delivery, Commercial Growth and People Leadership. Customer Delivery You will have full accountability for the delivery of end-to-end Customer engagements more »

Customer Analyst UK Retailer ** Unfortunately my client CANNOT offer sponsorship for this role ** 💸 Up to £48k plus 15% bonus & benefits inc discounts 🏠 Once a week - Central London THE ROLE We’re hiring for a consultative Insight Analyst to join an existing team of 6, which sits in a wider … Marketing and Insights team of 60. You will be responsible for delivering bespoke segments and customer insights to end suppliers, for this national retailer. You have responsibility for all the analytics using both loyalty and non-loyalty data to enable improved customer engagement and understanding. You will … also have support from a Lead Analyst, and will manage the whole analytics pipeline from customer insights, CRM analytics and even modelling if you have the skills or are inclined to learn. They have support for all the BAU campaign reporting from an offshore team run by Accenture, so more »

Software Solution Customer Success Manager Our client is a world renowned American software company that leads the way in digital creativity, offering a diverse array of innovative software solutions that empower artists, designers, and businesses to bring their visions to life and they have an immediate requirement for a … Software Solution Customer Success Manager to join their team The offer 12 month contract with likelihood for extension Salary of £57k per year inside IR35 PAYE Hybrid onsite 50% in Shoreditch London Your day-to-day You will provide an exceptional customer experience with proactive communication, applying the … right internal resources, and optimally using the client's customer engagement model to meet customer business goals You will engage with the client's customers to remediate challenges and risks with their software technology You will act as the main point of contact throughout the engagement more »

This is an exciting opportunity for an exceptional, experienced Customer Success Manager to join an established operation with scope to drive and enhance the service at every opportunity. Our immediate requirement is for an experienced Customer Success Manager to be a key part of our UK team, taking … audio visual integrator, providing AV and event services across multiple client partnerships globally. Key Responsibilities; -Act as a company ambassador, understanding and delivering excellent customer engagement from design, project installation through to service delivery. -Extensive knowledge of Audio-Visual systems and technologies to advise customers on the best … suited equipment. -Establish strong, long-term customer relationships by effectively communicating and resolving issues tailored to individual needs. -Oversee and monitor customer contract renewal dates, attending Review Meetings between Customers and our client. -Work closely with the Sales and Business Development Teams to support proposals and bids for more »

Position: Customer Success Manager Location: London, UK Salary: £55,000 per annum 🚀 A rapidly growing legal technology start-up is seeking a Customer Success Manager to join their dynamic team in London. This exciting role involves managing relationships with top-tier law firms, enhancing customer engagement … the benefits of our innovative technology solutions. Guide clients through the onboarding process and provide ongoing support to ensure their satisfaction and success. Analyze customer data to identify trends, opportunities, and areas for improvement. Drive customer retention and meet growth milestones by advocating for client needs and influencing … product enhancements. Ideal Candidate: 1-3 years of experience in Customer Success, preferably in a start-up environment, or direct legal experience Strong communication skills, both written and verbal, and proficient in Microsoft Office tools. Proven ability to engage effectively with diverse stakeholders, including senior executives and busy professionals. more »

boost journal subscription revenue through optimised pricing and market expansion, while fostering collaboration across teams to meet revenue targets. With a focus on enhancing customer experience and loyalty, you'll innovate retention strategies, refine renewal processes, and streamline publishing operations for maximum efficiency. What the company offers: Salary between … to increase subscription revenue by improving renewal rates, expansion into new markets, and pricing optimisation. Main accountabilities: Leading cross-functional teams spanning Sales, Marketing, Customer Service, and Finance, fostering cooperation to achieve revenue objectives Innovating retention tactics and analyse subscription churn to reduce losses and enhance customer engagement Refining subscription renewal processes and customer service operations to elevate customer satisfaction and loyalty Identifying and rectifying operational inefficiencies, implementing enhancements to streamline renewal and cash collection procedures Monitoring subscription renewal metrics, offering insights and recommendations to guide strategic decision-making Segmenting customers and map their journeys more »

team. As an Adobe Journey Optimizer Consultant, you will be responsible for leveraging the Adobe Experience Cloud platform to design, implement, and optimize personalized customer journeys for our clients. You will collaborate closely with cross-functional teams to understand client objectives, develop tailored strategies, and execute campaigns that drive … meaningful customer engagement and deliver measurable results. Key Responsibilities: Client Consultation: Engage with clients to understand their business objectives, customer personas, and desired outcomes. Solution Design: Utilize the Adobe Journey Optimizer platform to design end-to-end customer journeys that align with client goals and objectives. … Journey Optimizer campaigns, including segmentation, personalization, and automation. Content Strategy: Collaborate with content creators to develop compelling messaging and content assets tailored to specific customer segments and journey stages. Data Analysis: Analyse campaign performance and customer data to identify insights, trends, and optimization opportunities. Optimization: Continuously optimize customer more »

Cloud Adoption is an organization within our Technology Cloud Engineering (TCE) group, having the mission to increase customer consumption growth by driving fast activation, nurturing an efficient ramp up and removing technical barriers. Aligned to a territory and working together with Sales and Account Cloud Engineers (ACEs), the Cloud … Adoption Manager will focus on the post-booking side of our customer’s lifecycle, ensuring a successful and sustainable cloud consumption growth. Does this pique your interest? If so, we hope to meet you! Role and Responsibilities The Cloud Adoption Manager will collaborate closely, as needed, with the relevant … the accounts they are managing. The ultimate goal is to accelerate usage growth of Oracle Cloud (IaaS and PaaS) while also creating a robust customer experience across the entire cloud adoption lifecycle. Typical activities: Drive a fast and smooth Customer activation Strong focus on Activation for new cloud more »

times faster than traditional methods. Unlike conventional financial technologies, FintechOS liberates data from the core, empowering the creation of personalized and differentiated products and customer journeys at scale. As a cloud-native platform, FintechOS seamlessly integrates with any ecosystem tech or service, accommodating existing and legacy tech infrastructures. We … the Service Delivery structure, ensuring the implementation of project management best practices throughout the organization. You will report to the COO/SVP of Customer Operation and critical role in ensuring the successful delivery of projects, optimizing processes, and enhancing organizational efficiency. The ideal candidate will have extensive experience … and continuous learning. What you’ll need Excellent understanding and expertise in software deployment, integration & transformation project management. Proven expertise in creating and deploying customer engagement frameworks to manage multi-regional, multi-customer program portfolios. Proven expertise in integrating customer service & support management into multi-year more »

delivery, by managing either in-house projects or through partners in defined timelines and budget. The main projects are related to an increased online customer base during pandemic, so Website project experience is highly advantageous and also App experience in order to engage customer to download and engage … tree and table top tests. Ability to build and maintain relationships with internal teams and third party suppliers · Strong interpersonal, communication and influencing skills – customer driven · Ability to manage and prioritise workload comprised of multiple projects · Able to work strongly as part of a team or individually · Drive, enthusiasm … in a team environment both with HQ and with Partners · Readily adapts to change · Delivery Excellence, Managed Services and Development projects experience · People Management · Customer engagement and relationship building Advantage - SAP Hybris, and Adobe Experience Manager (AEM) highly preferred Ability to speak local language EXPERIENCE: Essential – 3+ years more »

this field. On a daily basis, you will be working closely with the sales team to deliver Proof of Concepts and assist with live customer projects for a machine-learning platform. Location: Central London– 3 days in office/2 days remote Salary: £30,000 – £32,000 + healthcare … At least ABB at A-Level or equivalent UCAS points (please ensure A-Level grades/equivalent are included on your CV). Excellent customer-facing skills - you should have experience dealing with customers (can be from internship, year-in-industry) A motivated self-starter with a problem-solving … Product Specialist – Graduate Level You will be the main point of contact and liaise with clients, internal teams (predominantly the tech team) Manage live customer projects from planning to final review Provide customer training to new and existing customers Deliver workflow advice to customers using the product Identify more »

a view to extend. About the Role As an Account Manager you will working under the HAL ITO account, achieve the strategic, financial and customer satisfaction objectives for the contract. This role will help shape the sales/account strategy to achieve revenue and profit growth of the Business … extending existing products and services in line with Heathrow Commercial Telecoms Business Plan. This includes both annual revenues as well as continued improvements in customer engagement processes via both the onshore and offshore account team. • Be personally responsible for several large accounts, annual revenue and overall customer … Telecoms market share within the account base and to increase the footprint of customers across the Heathrow’s set of Tenants. • Managing and nurturing customer relationships at all levels of Heathrow IT, Commercial Business Development and Heathrow Commercial Telecoms Clients • Driving Customer services and operations with regular reviews more »

expand across the Globe, we have managed to maintain our proven track record in delivery across multiple technologies we specialise in; Business Intelligence (BI), Customer Relationship Management (CRM), Data and Insights and Enterprise Performance Management (EPM). But it is our team of dedicated experts that are at the … key role in) delivery projects o Ideally 4+ years technical experience o Experienced designing solutions, not just writing the code/developing Consultancy and customer engagement Commands credibility with clients and colleagues Good communication skills Pre-sales, can deliver demos Team development and mentorship Technical Skills (not all more »

Up to £75k + bonus Overview: Work alongside an experienced and established sales team to present to clients how Dynamics 365 solutions, specifically D365 Customer Engagement and Power Platform, are capable of transforming businesses. The role requires regular communication with the further team to successfully bring on board more »

Customer Success Manager (German Speaker) - Pre IPO Unicorn SaaS Scale Up If you would be open to relocation, this will be based in the West Midlands! 🚀Pre IPO Unicorn SaaS Scale Up! 💼 Leadership role 💰 £80K Base + 25% Bonus (OTE = £100K+) 💵 Equity options 🚗 Onsite parking + Electronic vehicle scheme … Strong presence across UK, US, and Canada, they have an extremely unique platform which is revolutionising financial management for their customers and providing B2B engagement and benefits that are unparalleled to anything else on the market. Employees first focus– they pride themselves on a resilient workforce, encouraging diversity, collaboration … and a huge focus on career progression. The Position As a Customer Success Manager, you will work closely with a German portfolio of customers, helping to reach full utilisation of the SaaS platform and offerings. Responsible for managing a small team of Implementation Analysts (also German speaking), where you more »

Project based functional analysis for new implementation projects Training users on new functionality/system changes Working closely with customers to provide top tier customer service and support Preferable skills for the role will include... Proven experience supporting Dynamics 365 Customer Engagement (CE) or Dynamics CRM systems more »

As part of our Strategic Initiatives Team focused on Artificial Intelligence (AI) & (HPC), you will engage in comprehensive market analysis, competitive landscape assessments, and customer insights to evaluate and drive new business ventures. Your expertise will be crucial in shaping our strategic business development plans, ensuring the implementation and … opportunities. Collaborate for Success : Work closely with Sales, Pre-sales, Learning & Development, Centers of Competence, and Services teams to build strategic relationships, broaden our customer base, and maximize sales potential. Enhance Operational Efficiency : Track and evaluate the effectiveness of marketing campaigns and sales strategies, support training initiatives, and develop … compelling use cases for enterprise solutions. Customer Engagement : Interact with customers to support sales teams and reinforce customer strategy efforts. Sales Enablement : Equip sales teams with the necessary tools and knowledge to effectively promote AI-based solutions, facilitating collaborative ventures across a diverse tech ecosystem. Strategic Alliances more »

with extensive product knowledge, answering questions and demonstrating product capabilities as needed. Responsibilities Leading a global team of solution consultants, driving efficient pre-sales customer engagement procedures, and designing an effective product training plan. Offering training and support to the Solution consulting team, enhancing their understanding of Cirium … either remotely or in person, helping prospects and clients define their challenges and aligning them with the right Cirium solution. Providing technical expertise during customer engagements and deliver product demonstrations where needed. Summarizing customer’s functional/technical perspective to assist Sales, Marketing, Product and Technology to understand … the voice of the customer Collaborating with Marketing to create and maintain industry updates, thought leadership material and sales collateral that resonate with our customers and prospects. Requirements Demonstrate leading a previous technical pre-sales organization; working collaboratively with Sales Teams, understanding the full sales life cycle and processes more »

design, development, testing, training, implementation and service transition. The D365 CE Developer will leverage their knowledge of the entire Power Platform and Dynamics 365 Customer Engagement suite including Dynamics 365 for Customer Service and Dynamics 365 for Sales. You will also configure Dynamics 365 using low code … and customisation methods, including configuration of forms, business process flows, business rules and workflows, and customisation of plugins and custom workflow activities. Dynamics 365 Customer Service, Dynamics 365 Web API. Exposure to .NET, C#, JavaScript. Experience with source control management systems and continuous integration/deployment. Desirable Experience: Power more »