51 to 75 of 161 Customer Experience Jobs in the North of England

Are you passionate about AI and embracing change across the business? We are seeking an experienced and dynamic individual to join our Customer Operations team as a Chatbot Platform Product Owner. This role involves overall capability definition and roadmap ownership for our global chatbot platform within Customer Operations. … role will be hugely influential in the business having the opportunity to make a major impact on the tools we use to ensure our customer promises are upheld and too deliver an exceptional customer experience. Summary of your day to day? Prioritise backlog of feature enhancements for current … tech stack and Sage products to drive resolution and seamless handover Develop Bot personas (task bot, knowledge bot) and identify common components to complete customer tasks (e.g. authentication, search/NLU) Support regional content owners and bot authors to write high performing automated journeys (high containment, low effort, high more »

a talented and experienced CRM Manager to join our growing team. As the CRM Manager, you will be responsible for developing and implementing effective customer relationship management strategies to enhance client engagement, drive customer loyalty, and maximise revenue opportunities. Key Responsibilities:Develop and execute CRM strategies to increase … customer retention, satisfaction, and lifetime value.Collaborate with cross-functional teams to define customer segments, personas, and journeys.Utilise CRM tools and platforms to analyse customer data, track KPIs, and measure campaign performance.Design and implement targeted email marketing campaigns, including segmentation, A/B testing, and automation.Stay abreast of … industry trends and best practices in CRM, digital marketing, and customer experience management.Provide regular reports and insights to stakeholders on CRM performance, trends, and opportunities for improvement.Qualifications:Proven experience in CRM management, preferably within a digital marketing agency or similar environment.Proficiency in CRM software and tools, such more »

in York. Working across our UK and International websites, we are looking for someone to help maximise online sales and optimise the digital shopping experience for our customers. Reporting into the Senior E-Commerce Trading Executive and being part of a small but efficient Trading team, you will work … closely with various teams within the business to ensure we are driving sales, maximising trading opportunities, and improving the customer journey across the website. This will range from onsite merchandising, stock visibility, CRO, new season launches and reporting. To succeed in the role, you will need to have strong … we are optimising the right products to our customers Coordinate with the brand and creative teams to develop engaging website content to enhance the customer experience and drive traffic Build and use reporting tools to analyse website performance metrics, including traffic, conversion rates, bounce rates and search intent more »

Omnia is one of the Middle East’s leading brand and digital agencies and is focused on creating engaging brand and digital experiences through customer centric design and a strong technical know-how. Building websites, platforms and digital products for almost two decades, Omnia has seven offices worldwide with … thriving global brands. We are looking for a Senior UI Designer to support a team of designers, providing training and mentorship while supporting the experience team across a multitude of deliveries. Job Responsibilities: Work with multidisciplinary teams to create exceptional digital products. Effectively manage time within a project to … on budget and on time. Able to look at current interfaces and websites, suggesting improvement to both UX and UI. Create visual experiences for customer-facing web, mobile and tablet-based applications. Transform wireframes into original, creative mock-ups. Inspire users with attractive, compelling designs while maintaining visual consistency more »

Coordinator (Platform and Data) Marketing Department Lytham St Anne's Lancashire Permanent, 37.5 hours per week Monday-Friday £26,000 - £28,000 depending on experience + Bonus + Excellent Benefits Close date: 22nd April Informal Chats: w/c 22nd April Interviews: w/c 29th April We have … a super organised, proactive and self-starting individual to join our team as a CRM Coordinator. This role will support the development of our customer data and communications platform to improve access and use of customer insight and ensuring we are always optimising the technology and tools available. … in defining and implementing new technology enhancements and tools to support the wider CRM team in delivering their vision for highly personal and seamless customer experiences at Beaverbrooks, to engender long lasting customer relationships and repeat business. The awards weve been given as an employer speak volumes about more »

opportunity awaits a candidate with robust product expertise to become an integral part of our expanding product team, contributing significantly to enhancing the overall customer experience. THE COMPANY: We are currently working with a mobile tech company who are looking to expand their product team, to leverage data and … insight, and understand how to really improve their products to enhance customer experience. THE ROLE: As a Senior Product Analyst, you will be delving into user behavior across the web and app by: Liaising with stakeholders across the business. Deep diving into data to understand customer engagement Measurement … and Reporting YOUR SKILLS AND EXPERIENCE: A successful Senior Product Analyst have the following skills and experience: Proven experience in project management and stakeholder management. A/B testing experience Proven experience with visualisation tools e.g. Looker Advanced SQL/Google Big Query knowledge THE more »

Engineers to join our team to service and maintain three phase electrical industrial vacuum and material handling equipment systems for our exciting range of customer's commercial, industrial, public sector and blue-chip customers. The role will be based out of our Heywood depot and would suit someone with … and onsite parking. Key Responsibilities of the Field Service Engineer: Servicing systems utilising your knowledge of our systems and equipment. Deliver a high-class customer experience by providing a high standard of customer service, including problem solving whilst building customer relationships. Preparation of service work utilising … organisational skills. Correctly complete Engineer work reports, handover certificates. Travel to sites across the UK. Skills & Experience Required: Be reliable, trustworthy, self-motivated with the ability to work alone as well as in a team. Excellent communication and relationship building skills. Work closely with the planning team, ensuring your more »

Job Title - Technical Support Advisor - Out of Hours Salary - Up to £36k depending on experience Location - Remote Established in 2003, we're proud to be one of the UK's leading independent providers of essential business technology. We are now recruiting for a Technical Support Advisor - Out of Hours. … The Operations team ensures the process from order to cash remains punctual, efficient and the client receives exceptional customer service. Principal Responsibilities/Duties • Ensuring that the Customer is at the centre of everything that we do. • Providing 1st and 2nd line support to customers for Telephony, Data … agreed target time and meeting any agreed personal targets. • To diagnose, log, action and follow through to resolution cases, including escalations whilst keeping the customer informed of progress. Be able to identify when a case cannot be fixed remotely and handover the case to be progressed for a site more »

First Central employees are operating at the required competency and meeting regulatory requirements. Were all about people, so youll contribute to positive improvements to customer experience and outcomes, through continuous improvement, reporting and analysis of trends. Do you thrive to ensure the best customer service and outcome … detail A drive for continuous improvement Heres a glimpse of what we can offer: Generous starting salary of £25,000 - £28,000 depending on experience Monday to Friday, no weekends! Hybrid working: 4 days from home and 1 day in the office after training Fully supportive team throughout … most valuable asset is you, youll be responsible for your personal development and knowledge management, updating 121/appraisal documentation within required timeframes Your experience: Providing coaching to employees Working in a quality assurance environment including risk and controls principles, focusing on customer outcomes Problem solving and continuous more »

Job DescriptionSenior Data Analyst - Protect GroupLocation: Leeds, UK Contract: Permanent, Full-TimeSalary: Competitive depending on experience + Generous BonusIncludes: Company Apple MacBook Company OverviewProtect Group is a global business founded by a serial entrepreneur and a highly experienced and successful executive team – with its Head Office located in Uruguay … and more.Protect Group operate a global Membership Programme for the travel, hospitality and events industries that provide a range of refund services that enhance customer experience and boost revenue. For example, we help online booking agents provide a full refundable booking option to their customers.Job RoleWe are looking … own and make their mark across a data and AI driven global technology brand.The industries which we work across and can be considered relevant experience include: Events, Travel, Hospitality, Transportation, Fin-tech, Insur-tech, Financial Services.We would expect you to be a natural innovator with an entrepreneurial spirit and more »

Senior Data Analyst - Protect Group Location: Leeds, UK Contract: Permanent, Full-Time Salary: Competitive depending on experience + Generous Bonus Includes: Company Apple MacBook Company Overview Protect Group is a global business founded by a serial entrepreneur and a highly experienced and successful executive team – with its Head Office … more. Protect Group operate a global Membership Programme for the travel, hospitality and events industries that provide a range of refund services that enhance customer experience and boost revenue. For example, we help online booking agents provide a full refundable booking option to their customers. Job Role We … and make their mark across a data and AI driven global technology brand. The industries which we work across and can be considered relevant experience include: Events, Travel, Hospitality, Transportation, Fin-tech, Insur-tech, Financial Services. We would expect you to be a natural innovator with an entrepreneurial spirit more »

Company description: Water Utility Company based in Yorkshire region of England. Job description: Salary & Benefits: Salary from £50,876 per annum dependent on experience, a company car lease/allowance scheme, annual incentive related bonus (up to 10% of annual salary), private health care, attractive pension scheme (Up to … Friday between a working window of 8:00am-6:00pm We have an exciting opportunity for a Digital Product Design Manager to join the Customer Experience team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this … team in partnership with the Digital Product Manager, Content Designer and Developers. You will be accountable for making sure that Yorkshire Waters digital service experience is loved by our customers across Yorkshire. Putting users at the heart of decision making the Digital Product Design Manager will ensure that digital more »

Job Title: Project Manager Location: West Yorkshire Salary: Up to £50K dependent on skills and experience Job Type: Full Time, Permanent role What we are looking for: Due to a growing customer base, we are looking for a dedicated Project Manager for our Utilities/Renewables sector. With … Energy and Critical National Infrastructure clients Manage the project to time and budget, including appropriate handling of risks, issues and scope changes Managing multiple customer projects end-to-end with potential conflicting priorities Work with team leaders to effectively manage resources allocated to projects Pro-active customer communications … you will be professionally communicating all project updates (good and bad) whilst maintaining a positive customer experience Produce relevant project KPI reports on project billing and profitability targets Identify risks within a project and work with the team to manage or mitigate these risks About You - You Will more »

in the senior leadership team. There is a highly competitive salary and excellent benefits package on offer for the right individual who can combine experience leading technical and quality functions with strategically guiding important business wide strategy. The Head of Technical duties & Responsibilities will include: Support the Group strategy … highly qualified teams Ownership of site technical budget to support to further development of site capabilities across 3 functions Utilise previous hands on technical experience form challenging manufacturing fields to steer the growth and direction of each division You will lead from the front, coach mentor and develop your … team to be customer centric and deliver the best customer experience Active engagement and implementation of change management across the site. Support cross functional departments in delivery first class service; products and technical knowledge Elevation are keen to speak with people that have worked in a similar more »

Our client, a leading Unified Communications, Contact Centre, and Network Infrastructure solutions is hiring for an Account Manager. We aim to create exceptional customer experiences and drive business growth through innovative technology. Role Overview: As an Account Manager, you will work with Account Directors to enhance customer experience … for continuous improvement. Maintain CRM system (Salesforce) and stay updated on our portfolio. Technical Profile: Experience in UCC, UCaaS, CCaaS, Network Infrastructure, and CX solutions. Understanding of mobile and WAN. Proven ability to achieve targets. Personal Attributes/Skills: Excellent customer service and communication skills. Proactive, collaborative, and more »

using our CRM database (Salesforce and Zoominfo) Being accountable for your time management, KPI’s, and development Delivering high levels of sales acumen and customer experience Some of the skills and experience we are looking for: Minimum of 1 years experience in outbound B2B sales Excellent more »

Are you passionate about using data to solve problems and improve the customer experience? Do you thrive in collaborative, fast-paced environments where your analytical skills can drive real impact? If so, consider joining our Operations team as a Data Analyst Apprentice. Role This is an opportunity to … our customers. Our fulfilment centres are the heart of our operations, bustling with activity as we receive, store, pick, pack, and ship millions of customer orders each day. As part of a diverse, cross-functional team, you’ll work alongside operations managers, engineers, and front-line associates to uncover … data-driven insights that optimise processes, boost productivity, and enhance the overall customer journey. From analysing industry trends to modelling scenario-based forecasts, your work will have a direct impact on the day-to-day efficiency of our vast network of fulfilment centers. The pace is high, with a more »

management systems connectivity, asset and building automation control and more! By leveraging real-time data insights, they empower businesses to make informed decisions, enhance customer experiences, and drive sustainable growth. As a Technical Solutions Engineer, you'll play a crucial role in ensuring the seamless integration and functionality of … Diagnose and resolve complex technical issues related to energy management systems, solar installations, building management systems, and other IoT applications Uphold practices to ensure customer satisfaction and engagement throughout troubleshooting and technical enquiry case Escalate technical cases for further exploration or conclusion Utilize systems tracking and database to log … all topics and statuses of technical cases Collaborate closely with cross-functional teams to feedback customer technical insights and issues to enhance product functionality and optimize user experience Develop and maintain crucial technical documentation on aftersales, customer service, technical product matters- used for internal and external customers more »

an excellent training program that will enable them to develop within the team and enhance their skillset. You will be visiting a range of customer sites with the team (and alone once trained) and will be responsible for fault finding and repairing a variety of electro-mechanical equipment within … the industrial printing industry. You will diagnose issues, order parts if needed and provide an excellent customer experience on behalf of the brand. This is a great time to join the business who have a track record of training and developing staff with an average service within the … Covering the north of England and Scotland *Access to first class training and an excellent benefits package The Candidate: *Multiskilled fault finding and repairs experience *Field service experience *A full, clean UK driving license *In the Leeds area Consultant: Patrick Walsh Revorec Recruitment Solutions is a specialist recruiter more »

service Pension scheme & Life assurance Great online training academy Employee focused company with progression opportunities As an Internal Sales Person , you will provide excellent customer service to our key customers over the phone and via email to drive customer loyalty . You will be managing the sales activity … processing orders and utilising IT systems such as M3, Vecta and Microsoft Office to support the customer experience. You will also use your great communication skills to coordinate with our branches and engineers to ensure a smooth installations process. Internal Sales Person - Background, Experience & Attributes desired: Experience of working in a highly competitive customer focused role (B2B, B2C, retail/hospitality) Electrical knowledge is essential Experience of working within a sales/target driven role To be customer centric with a customer service background To demonstrate proactive sales via phone, face-to more »

through a tech and digital transformation in order to align with the companys transformative vision. This role is offering up to £45K (depending on experience) with hybrid/flexible working based in their office near Wigan. Benefits of the role include : 8% pension, life assurance scheme, employee assistance program … scheme. As a Web Data Analyst you will be working closely with the Digital Insights Manager, Data Scientist and Data Analyst to improve user experience on their website. You will be responsible for analysing user data, behaviour and journeys across the website using Google Analytics 4 and other web … with the UX Designer to carry out UX research and conduct AB testing. Their overarching strategy is to build a better overall user and customer experience, ecommerce strategy and technical platform to create greater alignment and efficiency across the business. As the SME you will be on the more »

client is one of the UKs leading financial advice companies with over a decade of award-winning advice plus a platinum 5-star Feefo customer experience rating. They are a customer-focused, wealth management, equity release, mortgage advice, and home finance financial services company which aims to … audits, competitive analysis, and benchmarking to uncover areas for improvement and maintain a competitive edge in search rankings. Requirements. Minimum of three years of experience as an SEO Executive or in a comparable role focused on SEO within a commercial setting. Proven background in financial services or industries where more »

Food Distribution or Food Manufacturing background. What you will be doing As FMCG National Account Manager , you will play a critical role in the customer experience, working to expand and retain the companys largest and most strategic business relationships and work across business lines within your assigned accounts … assigned accounts in partnership with the Sales Managers Identify and pursue new business opportunities and products not under contract with your assigned accounts Increase customer retention and profitability by identifying opportunities to reduce waste, seamlessly on-board new business, manage compliance to Key Performance Indicators that allow the right … to grow with your assigned accounts Follow the appropriate methodologies for selling and account management strategy Focus on customer retention and satisfaction across all facilities and lines of business Conduct regular business reviews with assigned accounts and provide volume forecasts to operations business partners Act as single point of more »

realised. For more information about the role, please see the attached candidate pack. Person specification To be successful in this role, you will have experience of leading a large team or teams; along with the management of complex operational delivery and have successfully led through others to deliver business … have the proven ability to test, innovate and challenge existing procedures and practices and can influence peers and senior leaders to achieve desired results. Experience of coaching and developing others, successfully leading change initiatives is essential. You may have experience of the following: Service Delivery Manager, Operations Delivery … Lead, Service Operations Manager, Service Performance Manager, Customer Experience Lead, Service Excellence Manager, Operational Effectiveness Lead, Service Improvement Manager, Delivery Excellence Lead, Customer Service Manager, etc. REF more »

identify commercial opportunities along with commercial threats by legislative change You will lead from the front, coach mentor and develop your team to be customer centric and deliver the best customer experience Support cross functional departments in delivery first class service; products and technical knowledge Elevation are … be Degree educated with a Bachelors in Science Skilled in lean six sigma with qualifications to match Chartership or fellow membership highly desired Previous experience working within a Technical lead, management, research capacity, gained whilst working for a chemical manufacturer or as near to Strong leadership skills, with the more »