you’ve used something before that makes an improvement, your team will want to hear it. You’ll be coming into the end user support team, helping a range of people at the firm, and solving all kinds of their issues. You’ll be responding to various kinds of … tickets, and you’ll be encouraged to fulfil every ticket – with support from the team for anything you can’t solve right now. Whether you’re onboarding new users, or solving a complex network performance issue, automation needs to be at the heart of everything you do. This is … efficient technical environment and they’re keen to keep it that way. You’re going to need to have experience in a similar IT Support role in a Microsoft environment. You’ll of course need to have strong PowerShell or Python to automate – you’ll need to show where more »
This is an excellent opportunity for an Deskside Support Engineer(VIP Support) to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure. … optimizing infrastructure performance and cost. Key Responsibilities: To serve as the first point of contact for customers seeking technical assistance in person at walkup support locations, over the phone, remote connection software, chat, and email Provide a high level of customer service to users seeking problem resolution Perform remote … on the issue and details provided by customers. Walk the customer through the problem-solving process. Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services. Record events and problems and their resolution in internal ticketing systems, Follow-up and update more »
Working for a Fast-paced high level financial services company based near Tottenham Court Road. The Infrastructure Support team is tasked with managing all aspects of our Technology Infrastructure, encompassing both a modest physical infrastructure presence and an expanding virtualized environment. Currently, the team supervises several vital services maintained … phase in our migration away from our current infrastructure provider. •Guide the helpdesk/service desk team in delivering outstanding day-to-day IT support, adeptly resolving issues spanning systems, hardware, and fundamental cloud services, with a specific focus on the Azure environment. •Manage ticket escalations, ensuring timely and … effective resolutions. •Act as the main liaison for IT support within the organization, collaborating with internal teams and external vendors as required. •Create and uphold documentation for IT procedures, systems, and commonly encountered issues.. •Provide training and mentorship to junior team members, nurturing a culture centered on ongoing learning more »
Job Description Job title: Senior Lead End User/Desktop Engineer (Junior to Senior) Windows Client: Elite FinTech Salary: USD (200k - 250k) + Bonus + Benefits Location: Singapore/London/Shanghai/US The role: My client is seeking an Engineer with a broad skillset to support a range of technology within their stack. The role requires one to own significant projects within the desktop enterprise as well as technical troubleshooting experience. The role requires one to have a wide range of experience in several areas. You will have: Extensive experience in End User/… Technical Support (Trading/buyside Experience required) Experience in troubleshooting Desktop Hardware/Software/AV/Communication Microsoft Windows operating system. End to End BAU experience Network troubleshooting Powershell experience Strong preference for Quant/Hedge fund experience High Level Desktop Enterprise Experience The organisation is more »
Job title: Senior Lead End User/Desktop Engineer (Junior to Senior) Windows Client: Elite FinTech Salary: USD (200k - 250k) + Bonus + Benefits Location: Singapore/London/Shanghai/US The role: My client is seeking an Engineer with a broad skillset to support a range … of technology within their stack. The role requires one to own significant projects within the desktop enterprise as well as technical troubleshooting experience. The role requires one to have a wide range of experience in several areas. You will have: Extensive experience in End User/Technical Support (Trading/buyside Experience required) Experience in troubleshooting Desktop Hardware/Software/AV/Communication Microsoft Windows operating system. End to End BAU experience Network troubleshooting Powershell experience Strong preference for Quant/Hedge fund experience High Level Desktop Enterprise Experience The organisation is one of more »
As a Deskside Support Engineer, you will serve as the first point of contact for customers seeking technical assistance in person, over the phone, remote connection software, chat, and email. Key Responsibilities : Serve as the first point of contact for customers seeking technical assistance in person at walkup support locations, over the phone, remote connection software, chat, and email Provide a high level of customer service to users seeking problem resolution Support VIP users/senior stakeholders providing white glove service Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the … issue and details provided by customers. Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel. Provide accurate information on IT products or services Record events and problems and their resolution in internal ticketing systems, Follow-up and update customer status more »
Excellent Opportunity for Deskside Application Support Specialist to be part of our Infrastructure Services Practice Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud, Data Centres, DevOps, End User Computing, Service Desk, Network … are meeting SLA`s for service. Responsible to be a resource for the Project Ops team where required (hardware build/Testing/application support) Responsible to Complete regular PCI Audits, being meticulous with details. Responsible to update asset management information Responsible to Assist with regular reviews of user … with any data protection reviews or requests to remove data as instructed by our legal teams. Responsible in Forming part of Service team that support priority issues and on an “on call” basis. Essential Skills Good working experience in a Deskside support or Application Support role. Extensive more »
Durham, County Durham, North East, United Kingdom Hybrid / WFH Options
ECS Resource Group
Deskside Support Analyst Location - Durham Temp-Perm Day rate - £190 per day Hybrid, 3 Days in office, 2 working from home My client is an IT managed solutions company who provide business to business solutions, they are looking for someone to join their team as Deskside Support Analyst. … go into a permanent position. The main responsibilities within the role Building Devices. Setting up Credentials. Tablet set up and re-imaging. Deskside/Desktop Support. Raising and dealing with tickets. Skills and experience Driving licence (Not essential but would be an advantage) Office 365. Active Directory. Windows. EPOS more »
Printer Installation - Field Installation Engineer - 1st Line Support Location - London Overview We are seeking a skilled Printer Installation Technician. The primary responsibility of this role is to efficiently install and configure printers, including Multi-Function Printers (MFP), desktop printers, and Fiery servers. The ideal candidate will have a … strong technical background in printer hardware and software, excellent problem-solving skills, and a customer-focused attitude. Position Requirements Install and configure desktop printers, MFPs, and Fiery servers according to manufacturer specifications. Troubleshoot and resolve any issues related to printer hardware, software, or connectivity during installation. Conduct thorough testing more »
