Birmingham Women's and Children's NHS Foundation Trust
Job summary The post holder is responsible for the deployment of IT systems and the resolution of a range of ICT related issues for the Birmingham Women's and Children's NHS Foundation Trust. The post holder will primarily provide analyst support for mobile and static devices involving … deployment, hardware, software applications and related technologies that underpin the delivery of patient care. They will also support the Taurus EPR programme deployment and maintenance of any related end user device equipment. To attend sites the postholder will use a trust owned van and be responsible for its upkeep … of cleanliness and fuel which will be reimbursed via trust expenses. The job is to provide more visible and improved onsite support for Trust staff. They will look to increase first-time fix rates and reduce the current waiting time for an engineer to attend site and resolve technical more »
Job Title: ICTSupport Technician Place of Work/Group Company: Nijhuis Saur Industries UK/Eire Ltd, Wallsend , UK Summary: The ICTSupport Technician will be a key member of the ICT Team providing remote support to all employees across the UK, offering … technical assistance, troubleshooting, and resolving IT issues. Responsibilities will range from 1st line support, managing end user devices, through to assisting in implementation of bespoke IT projects. Duties and Responsibilities: Be an active and supportive member of the ICT team, working in collaboration and autonomously to meet the … needs of the organisation. Act as first line response for daily ICT requests through the online helpdesk software and dealing with any queries, escalating requests or jobs to relevant other members the ICT team as required. Maintain and update the Helpdesk knowledge base. Using the Group’s remote more »
ICT Supplier Support Manager Birmingham (On-site) £43,458 - £46,879 Gleeson Recruitment are working on an exciting opportunity alongside a well established national business based in their Birmingham offices. The purpose of the role is to assist a small internal ICT team with the delivery and … management of key supplier relationships for material ICT Contracts and Service Level Agreements (SLA’s) to enable good services to be provided to ICT users. The post holder will take a lead role in managing ICT supplier performance and to continually improve the support that is … available to business ICT stakeholders. Experience/Knowledge: Experience working with ICT suppliers in an outsourced environment. Ability to prioritise, deliver to agreed deadlines and manage expectations. Conversant with ICT Service Desk ticketing software. Appreciation of project management methodologies. Working knowledge of service delivery frameworks, with reference more »
Job summary An exciting opportunity to join our friendly technical team has arisen for a passionate ICTSupport Officer, passionate about technology and delivering exceptional customer service. This is a vital role providing frontline technical support across the Trust to ensure the smooth running of end-user … maintenance of computers, phones and other end-user devices. The role will assist with new hardware deployment and builds. Providing excellent customer service to ICT users over the phone and in-person is essential. You'll continually expand your technical knowledge while helping staff get the most out of … taking this post Full Job Descriptions can be found in the adverts supporting documents Job description Job responsibilities Main Responsibilities Provides first level technical support via phone, email and in-person to assist NHS staff with basic hardware, software, networking and other computer-related issues Runs initial diagnostics, performs more »
engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure. We have a great opportunity for a ICT Application Support Team Lead to work within our app support team in Hoddesdon. As part of the VW UK ICT Team … Application Support Team Lead is accountable to support, maintain and enhance business applications for various VW UK businesses meeting the service levels and delivering application enhancements/upgrades. Based in Hoddesdon, and reporting into a Senior Manager, this role requires an individual who is flexible, adaptable, and focused … on providing excellence in business-critical support of applications that run VW businesses. Dynamics 365 Business Central application knowledge is essential for this role. About you At least 5 years of experience as lead of Application portfolio development/support Master's or Bachelor's degree in relevant more »
NHS Hertfordshire and West Essex Integrated Care Board (468)
decisions while balancing the pressures of incoming and on-going customer contacts. Team members are expected to have the aptitude to understand, work and support hardware and software on various platforms/configurations together with providing solutions to enhance customer experience e.g. contributing to knowledge bases on various platforms … supported sites in adjacent counties as required. The role covers the hours of 08h00 - 17h00. Main Duties: Provide a wide range of services to support, fix and maintain hardware and software across HBLICT's partner organisations. This includes, but is not limited to, attending sites and using remote tools … to achieve prompt and effective resolution. Accurately log all support/service interactions through ITSM tool and processes Respond promptly to requests for support/service in person, via inbound communication channels Participate in regular team meetings Attend and contribute to regular appraisal and personal development meetings Manage more »
Role Purpose The jobholder is responsible for the overall IT support regarding hardware, network, security management and Wintel services within the European IT organisation. Key Responsibilities Implementing and maintaining the IT infrastructure to ensure up-time and availability of the computer infrastructure, within defined budget limitations to obtain the … outages, scheduling upgrades and collaborating with network architects on network optimisation. Secure network systems by establishing and enforcing policies and defining/monitoring access. Support and administer firewall environments in line with IT security policy. Standard server & software client packages: Implement, support and customisation of the company’s … standard server & client software. Support end users on IT issues, ensure appropriate communication between key users and IT. Ensure solutions for IT requests/changes/issues and problems within the group related to hardware, network and software logged thru a Enterprise Service Management helpdesk system (Top desk). more »
