ICT Support
UK

The median ICT Support salary in the UK is £26,000 per year according to job vacancies posted during the 6 months to 13 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
13 May 2024
Same period 2023 Same period 2022
Rank 830 912 1214
Rank change year-on-year +82 +302 -303
Permanent jobs requiring an ICT Support 48 60 23
As % of all permanent jobs advertised in the UK 0.048% 0.059% 0.014%
As % of the Job Titles category 0.051% 0.065% 0.015%
Number of salaries quoted 43 49 23
10th Percentile £14,000 £15,000 £23,728
25th Percentile £24,696 £25,004 £25,000
Median annual salary (50th Percentile) £26,000 £40,500 £29,000
Median % change year-on-year -35.80% +39.66% +20.83%
75th Percentile £35,661 £50,000 £31,918
90th Percentile £38,250 £53,923 £34,728
UK excluding London median annual salary £25,243 £26,064 £27,500
% change year-on-year -3.15% -5.22% +47.45%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,699 92,665 152,640
% of permanent jobs with a recognized job title 94.62% 91.54% 96.10%
Number of salaries quoted 67,079 58,510 84,912
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,611
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,250 £80,719 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,000 £50,173
% change year-on-year -5.66% +5.64% +5.63%

ICT Support
Job Vacancy Trend

Job postings that featured ICT Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for ICT Support in the UK

ICT Support
Salary Trend

3-month moving average salary quoted in jobs citing ICT Support.

Salary trend for ICT Support in the UK

ICT Support
Salary Histogram

Salary distribution for jobs citing ICT Support over the 6 months to 13 May 2024.

Salary histogram for ICT Support in the UK

ICT Support
Top 12 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ICT Support within the UK over the 6 months to 13 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +93 48 £26,000 -35.80% 11
UK excluding London -7 43 £25,243 -3.15% 8
Midlands +4 15 £24,696 -47.05% 3
North of England +49 14 £35,579 +37.09% 3
West Midlands +28 13 £24,696 -0.65% 3
East of England +12 11 £14,000 -28.24% 2
Yorkshire - 9 £35,579 -
London +99 5 £39,680 -20.64%
North West -6 5 £36,500 +40.64%
Work from Home - 4 £30,040 - 1
South East - 3 £26,000 -
East Midlands -12 2 £34,836 -33.99%

ICT Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 13 May 2024, ICT Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring ICT Support in the job title.

1 32 (66.67%) Microsoft
2 21 (43.75%) CRM
2 21 (43.75%) SharePoint
3 18 (37.50%) Driving Licence
4 15 (31.25%) Windows
5 14 (29.17%) LAN
5 14 (29.17%) WAN
6 13 (27.08%) Windows 10
6 13 (27.08%) Microsoft Exchange
6 13 (27.08%) Microsoft Office
7 12 (25.00%) Degree
8 11 (22.92%) TCP/IP
8 11 (22.92%) VoIP
8 11 (22.92%) Microsoft 365
8 11 (22.92%) Social Skills
8 11 (22.92%) Inclusion and Diversity
9 10 (20.83%) Problem-Solving
9 10 (20.83%) SQL
10 9 (18.75%) Windows 7
10 9 (18.75%) Housing Management
10 9 (18.75%) Network Monitoring
10 9 (18.75%) DBS Check
11 8 (16.67%) Azure
12 7 (14.58%) Asset Management
12 7 (14.58%) VMware
12 7 (14.58%) GDPR
12 7 (14.58%) Software Asset Management
12 7 (14.58%) SaaS
12 7 (14.58%) Power Platform
13 6 (12.50%) Mac OS

ICT Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (43.75%) SharePoint
2 13 (27.08%) Microsoft Exchange
3 1 (2.08%) Skype for Business
Applications
1 13 (27.08%) Microsoft Office
Business Applications
1 3 (6.25%) Dynamics GP
2 1 (2.08%) Dynamics CRM
Cloud Services
1 11 (22.92%) Microsoft 365
2 8 (16.67%) Azure
3 7 (14.58%) Power Platform
3 7 (14.58%) SaaS
4 3 (6.25%) Dynamics 365
5 2 (4.17%) Entra ID
5 2 (4.17%) Power Automate
Communications & Networking
1 14 (29.17%) LAN
1 14 (29.17%) WAN
2 11 (22.92%) TCP/IP
2 11 (22.92%) VoIP
3 4 (8.33%) IPv4
3 4 (8.33%) IPv6
3 4 (8.33%) Network Security
4 2 (4.17%) Internet
5 1 (2.08%) Broadband
Database & Business Intelligence
1 1 (2.08%) SQL Server
General
1 11 (22.92%) Inclusion and Diversity
1 11 (22.92%) Social Skills
2 5 (10.42%) Finance
3 4 (8.33%) Public Sector
3 4 (8.33%) Telecoms
4 2 (4.17%) Fire and Rescue
4 2 (4.17%) Legal
4 2 (4.17%) Local Government
Miscellaneous
1 18 (37.50%) Driving Licence
Operating Systems
1 15 (31.25%) Windows
2 13 (27.08%) Windows 10
3 9 (18.75%) Windows 7
4 6 (12.50%) Mac OS
5 4 (8.33%) Linux
6 2 (4.17%) Apple iOS
6 2 (4.17%) Windows Server
Processes & Methodologies
1 21 (43.75%) CRM
2 10 (20.83%) Problem-Solving
3 9 (18.75%) Housing Management
3 9 (18.75%) Network Monitoring
4 7 (14.58%) Asset Management
4 7 (14.58%) Software Asset Management
5 4 (8.33%) Mobile Device Management
6 3 (6.25%) Service Delivery
7 2 (4.17%) Customer Service
7 2 (4.17%) Cybersecurity
7 2 (4.17%) Data Protection
7 2 (4.17%) ITIL
7 2 (4.17%) Remote Monitoring and Management
7 2 (4.17%) Security Monitoring
8 1 (2.08%) Change Control
8 1 (2.08%) Change Management
8 1 (2.08%) Mathematics
8 1 (2.08%) Project Management
8 1 (2.08%) Quality Management
8 1 (2.08%) Supplier Management
Programming Languages
1 10 (20.83%) SQL
Qualifications
1 12 (25.00%) Degree
2 9 (18.75%) DBS Check
3 3 (6.25%) Master's Degree
Quality Assurance & Compliance
1 7 (14.58%) GDPR
2 2 (4.17%) SLA
3 1 (2.08%) HMG Security Policy Framework
3 1 (2.08%) QA
System Software
1 6 (12.50%) Hyper-V
2 5 (10.42%) VMware Infrastructure
3 3 (6.25%) Active Directory
4 2 (4.17%) Microsoft Virtual Server
4 2 (4.17%) Virtual Machines
4 2 (4.17%) Virtual Servers
5 1 (2.08%) VMware ESXi
Vendors
1 32 (66.67%) Microsoft
2 7 (14.58%) VMware
3 4 (8.33%) Cisco
3 4 (8.33%) Datto
3 4 (8.33%) HP
3 4 (8.33%) NETGEAR
3 4 (8.33%) Ubiquiti
3 4 (8.33%) Veeam
4 2 (4.17%) Adobe