2 Apprenticeship IT Support Jobs in the East of England

We are recruiting an IT Support Apprentice to join our IT team in our Ipswich office. Reporting to the Infrastructure Support Manager, the successful candidate will be responsible for delivering 1st line technical support across the group of businesses. This will include assisting the IT Service Desk in all areas of user and desktop support. Role The role will include: Provide assistance 1st line technical support to staff in providing IT support to the Fred. Olsen businesses. Effectively use service desk tools to manage service desk requests. Assist and guide users … will have excellent communication skills and be able to work to provided timescales. We are keen to hear from individuals who are passionate about IT and technology. As the IT Support Apprentice, you will have a fantastic opportunity to learn and grow with a team of supportive more »

work ethic, then please read on. Role Reporting directly to the Service Desk Team Leader this position encompasses the delivery of 1st line remote support and triage services for all contracted and non-contracted clients. This position requires clear communication, co-ordination and time management to ensure clients expectations … control whilst under pressure and make firm decisions based on common sense and judgement in difficult situations is paramount. Delivery of 1st line remote support services to contracted and non-contracted customers Triaging incidents and service requests that are logged by all customers, either by phone, email, live chat … reloading of machines operating systems, and hardware diagnostics Training ICT (Information Communications Technician) Level 3 Apprenticeship Standard You will also receive full training and support from the Just IT apprenticeship team to increase your skills Your training will include gaining a Level 3 IT qualification Career progression more »