level of interpersonal skills, including active listening and understanding. Communication skills Good working knowledge of MS Office products Desirable Knowledge & Experience working in an ITIL environment Knowledge & Experience working in a PRINCE 2 environment Fundamental knowledge of computer systems design, applications development and systems administration Personal Essential Good analytical and more »
effective Problem Management. Job Specifications: Experience: background preferable years proven experience in an IT support role (1st/2nd line) of working to an ITIL framework in a service desk capacity Windows Server 2016 – 2022 365 Support for Email, SharePoint, OneDrive and Teams Directory Management 10, 11 Operating System Support more »
/22. Familiarity with basic network protocols A commitment to knowledge sharing and clear, detailed documentation. Ideally, previous experience and knowledge of ticketing systems - ITIL Framework. Ideally, prior experience with Watchguard firewalls Technically inquisitive, with a proven ability to keep up to date under your own initiative. Problem solver with more »
of data management and governance standards, such as DAMA-DMBOK, CMMI and DCAM is an asset. Industry-recognized designations/certifications, including PMP, TOGAF, ITIL, Cloud (e.g. Azure, AWS). Architectural/feature knowledge of one or more data and AI platforms (e.g. Google Cloud Platform; Amazon Web Services; Microsoft more »
for Customer and/or cost savings for the organisation. Key Skills: Excellent communication and interpersonal skills Good negotiating skills An excellent understanding of ITIL Service Support, delivery disciplines, and methodologies Ability to work well under pressure and to tight timescales Excellent communication, interpersonal, and customer care skills Experience: Experience more »
technology roadmaps and project delivery lifecycle processes. Experience of ensuring compliance between corporate business application roadmaps and IT roadmaps. Experience of working within an ITIL service management environment with strong knowledge of business systems or applications within a corporate environment. Ability to deal with and manage conflicts whilst building successful more »
SMT) and Directors/Senior Management (customer and internal). •Worked in a sizeable, fast moving/complex, service led technical and commercial ITIL aligned environment preferably within the telecoms and network industry. •Outstanding personal organisational skills •Ability to rapidly build relationships with colleagues at all levels more »
description and person specification Person Specification Qualifications Essential Educated to degree level or equivalent level of relevant experience working in a computer based discipline. ITIL Foundation qualification. Knowledge Essential Knowledge of health information exchange (HIE) and messaging standards e.g. HL7, FHIR Knowledge of information governance, technology and security best practice. more »
with a passion to optimize process performance to delivery business value. Someone who understands that technology need effective processes. · Working knowledge of NIST, TOGAF, ITIL, ISO 27k, GDPR, CIFIUS is a prerequisite for this role. · Knowledge of Cloud technologies and/or a keen aptitude to learn is a prerequisite. more »
like CCNP, CCIE are desired. Good to have: to work with 3rd party vendors, OEMs and Product suppliers. on Contracts and SLAs. knowledge in ITIL process and Agile. in handling of Network high priority incidents. Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our more »
of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company more »
firewall technologies (e.g., Palo Alto Gateways and Cisco Firepower Services). Practical experience of secure wired, wireless, and VPN onboarding. Experience working within the ITIL framework and demonstrating its use and standards within change control, operations, and project delivery. Must have a full UK driver’s license. Desirable: Cisco CCNA more »
within the NHS Knowledge of ticket logging systems and exposure to incident and problem management Evidence of post qualifying and continuing professional development Desirable (ITIL) accreditation at Foundation level (or higher) Analytical & Judgemental Skills Essential Problem solving skills and the ability to respond to unexpected demands Ability to analyse complex more »
technologies i.e., Palo Alto Gateways and Cisco Firepower Services. Practical experience of secure wired, wireless and VPN on-boarding. Experience of working within the ITIL framework and demonstrate its use and standards within change control, operations, and project delivery. Must have full UK driver’s license. Desirable: Cisco CCNA/ more »
Harrow, England, United Kingdom Hybrid / WFH Options
iO Associates - UK/EU
tenancy. Strong project management skills, including experience with methodologies like Prince 2. Excellent communication and organisational skills. Familiarity with IT industry standards such as ITIL, ISO, and Prince 2. My client is offering a competitive salary of up to £68,000 for this position, alongside an excellent benefits package. This more »
to deal with a face pace environment and good interaction skills with all levels of the business. Experience Using a ticketing system and following ITIL to manage and close tickets in a timely manner. Windows environment experience such as Windows 10 and Mac OSX (JAMF) experience is also preferred Office more »
Office 365, Active Directory, Phone System etc. Previous Experience and Knowledge: 1 years’ experience of 1st line support/delivery. Ideally some knowledge of ITIL and Service Desk operations. Clear communication skills using all media, tailored appropriately for the audience. Ability to work under pressure and to agreed targets Understanding more »
identity management tools such as Azure AD/Entra ID, JumpCloud or Okta Workforce Basic networking knowledge - DNS, DHCP, TCP/IP Familiar with ITIL environments and working with ITSM tools such as ServiceNow & FreshDesk Within a commutable distance to Central London and happy to commute daily Strong customer-focused more »
working in a commercial IT Support environment - preferably within a Managed Service Provider. Remote and onsite support experience, ticket management, experience working in an ITIL environment. Office 365 services – experience in all aspects of Microsoft 365 migration and implementation. Intune– including Device Management, Conditional Access Policies and Autopilot. SharePoint Online more »
frequently Experience and knowledge: Good understanding of networking principles as applied to LAN, WAN and Cloud configurations Must have been involved in Cloud Migrations ITIL knowledge Strong experience of Azure cloud and Microsoft Active Directory knowledge Knowledge of VMware Virtual server and SAN technologies Able to effectively support and communicate more »
FTC. Requirements Minimum of 5 years' experience in an IT infrastructure role managing a complex and global IT environment. Experience of working in an ITIL operational process environment and ideally having worked within an ISO 27001 accredited environment or equivalent. In depth working knowledge of a diverse array of Infrastructuremore »
Docker, Kubernetes, Linux, etc.) Host-based security products (threat detection, mitigations, end-user detection and response, micro-segmentation, zero trust) Experience working within an ITIL environment or structured platform management, particularly change and incident management Professional certifications, e.g., CISSP, CISM, CCNP, CCIE, AWS Certified Security, etc. Key Accountabilities Technical Design more »
meet each of the following criteria. Qualifications 1 Educated to degree level or equivalent, with relevant industry standard qualification(s) (for example, MCA, MCSE, ITIL, etc.) 2 Two years experience of managing customer facing services. 3 Have undertaken continuous professional development, particularly in these four areas: IT service management Project more »
Data warehousing and Business Intelligence (BI) solutions. Good technical, infrastructure and security architecture skills including good understanding and awareness of IT service management (e.g. ITIL) and IT governance (e.g. CoBIT) frameworks. Strong understand of Secure Design and Secure Development practices and frameworks, preferably ISC2 CSSLP or CISSP certified. Good technical more »
judgement. Be comfortable working to deadlines in an occasionally pressured environment. Experience in digital transformation roles desired but not essential. Understanding of Change Management (ITIL/Prosci qualification preferred). A passion for Cloud technology and desire to keep up to date with industry products and services more »
