IT Consulting Academy programme Ever wondered if you’ve got what it takes to be an IT Consultant ? Did you ever imagine yourself training to be an IT Consultant and embarking on a life-changing career? Now you can with more »
Manchester, North West, United Kingdom Hybrid / WFH Options
Eutopia Solutions Limited
have experience working in a multi-site environment but if not, it is essential that you have experience working within a large scale corporate ITIL environment preferably holding an ITIL v3 or v4 Apply now for immediate consideration more »
Familiarity with the use of incident management and reporting tools • Demonstrable detailed experience working in a customer facing role DESIRED SKILLS • A knowledge of ITIL processes, and ideally ITIL certified • While you will be educated and supported on the job, an inherent aptitude to technical problem solving • A willingness to more »
and you deliver effective IT Service and Support to meet and exceed requirements. Key Responsibilities: To manage IT related incidents and service requests utilising ITIL aligned support management processes and tools. Effective management of multi-channel customer communications (Portal, Email and Phone) ensuring that enough information is captured to assist … the following skills and experience: Minimum 2 years' experience in a pressured Service Desk and Support environment Experience in managing suppliers throughout issue resolution ITIL v2 or V3 Foundation (v3 preferred) Understanding or experience of time-critical manufacturing processes, and supporting technology Experience with CRM systems and 4 or above more »
have a complete Service Design Package that meets agreed Service Transition and Operational Readiness measures including creation of artefacts such as runbooks, configuration of ITIL service support processes, support and RACI models, Disaster Recovery plans, and the completion of knowledge transfer. You will have experience co-ordinating/managing Service … new and changed solutions delivered into the production environment. You will have a thorough understanding of Availability Management, Capacity Management and Information and Governance, ITIL, project delivery and working within a governance framework. Experience of security system implementations is preferred. If this sounds like the perfect role for you then more »
