delivery of high-quality IT services, and the continuous improvement of operational processes. This will involve: Delivery of the Global Operations Centre and key ITIL operational processes (Event, Incident, Problem, Change and Release, Service Continuity), the IT Risk Framework and the coordination of service continuity. Ownership of all ITIL processes … must be willing and able to travel to participate in meetings, workshops and other related activities. Qualifications Educated to degree level or equivalent experience ITIL or similar qualification in Service Management Skills Strong leadership with a proven ability of influencing and persuading internally and externally. Leadership and motivation of virtual more »
of a customer solution, understand the wider context of the solution with the customer and how it aligns with their business, bringing a holistic ITIL based Service Management structure to some of GTT’s most important Managed Customers. The Technical Manager will work on multiple client accounts and must have … Demonstrable experience of working autonomously in a multi-vendor enterprise scale environment. Working knowledge and/or general understanding of technology methodologies such as ITIL Profound understanding and working experience in the security area (SASE, DLP, CASB, SaaS API and SAAS inline, IDS/IPS, Sandboxing, etc…) Knowledge and working more »
needed Qualifications Essential Bachelor’s degree in Computer Science, Information Systems, Business or related field, Masters preferred or equivalent combination of education/experience. ITIL v.3 or v.4 Specialist Qualification. Desirable SIAM knowledge. Experience Significant previous experience within an IT focussed role. 10+ years’ experience managing or influencing technical staff … at least 4 areas) including: data center, hosting platforms, messaging/collaboration, client services, voice & data networks, application technology services, and IT service management. ITIL v.3 or v.4 Specialist Qualification; detailed knowledge of IT Service Management and its impact on creating effective IT organisations. Essential Languages English As an inclusive more »
maintenance, migration, and other activities. • Provide compelling evidence of your SharePoint Online administration experience in similar or larger sized organizations. • Leverage your exposure to ITIL processes, preferably ITIL v4 Foundation certified. • Demonstrate agility in navigating ambiguous situations and showcase your initiative. • Highlight your proficiency in the Microsoft Office 365 suite. … discussions, brainstorming sessions, and adeptly manage competing priorities. Requirements: • Proven track record in SharePoint Online administration in similar or larger sized organizations. • Exposure to ITIL processes, preferably ITIL v4 Foundation certified. • Comfortable operating in ambiguous situations, demonstrating initiative. • Highly proficient in the Microsoft Office 365 suite. • Strong communication and collaboration more »
Hatfield, England, United Kingdom Hybrid / WFH Options
Mitsubishi Electric
requirements, engaging with key IT stakeholders where appropriate. Provide the relevant support for meeting rooms as required by the business. Follow the defined department ITIL processes and procedures, and wider company standards, policies and procedures; providing feedback on processes where improvement opportunities are identified. Ensure the hardware & software asset inventory … Experience in building/imaging software for deploying corporate standard images to standard desktop hardware using our IT tooling. Understanding of Service Management concepts. ITIL foundation qualified (preferred) Experience in IT Service management logging systems. Ability to work independently and as part of a team. Ability to prioritise own workload more »
Azure, Servers, Operating Systems, Capacity, Desktop Architecture, Alert Monitoring, Problem Determination, Incident Management, Backup/Recovery. Strong collaborator and leader with exceptional communications skills. ITIL framework and best practices. Web technologies (devices, servers, cloud instances, and networking protocols that enable applications and data). experience to include building an enterprise … network routing implementation and support. Project Management and architectural understanding. Knowledge of cloud services and BYOD. Knowledge of Information security compliance standards (ISO27001). ITIL Version 3 foundation level or above desirable. Proven analytical and problem-solving skills. Strong documentation skills. Organized, methodical and self-motivated. Ability to visualise and more »
Delivery Manager – Data Ops Location: Hybrid - London Package: Negotiable + Benefits Data and Data services is a key strategic enabler in Brown and Brown Europe as we look to integrate acquired business, enable them to provide great customer service and more »
business goals and objectives Excellent team working skills and ability to build and maintain strong relationships. Qualifications/Certifications such as: Microsoft Azure Admin, ITIL Foundation or ITIL Practitioner Willing and able to achieve SC Clearance as required. more »
in troubleshooting hardware and software? Are you looking for an exciting opportunity to gain meaningful exposure on Service Management, Service Now, and knowledge of ITIL processes? Join us as an End User Computing (EUC) Specialist! Careers at TCS: It means more TCS is a purpose-led transformation company, built on … Windows 7, Windows 10 and Office 2013. Working experience in SNOW. English proficiency/Good Communication in local language. Knowledge on Service Management/ITIL process. Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature paid holiday entitlement, pension contribution more »
Greater London, England, United Kingdom Hybrid / WFH Options
Primis
Analysts Building strong Stakeholder relationships with end users Provide others with constructive, unambiguous feedback to improve performance Application Support Manager Requirements: Excellent understanding of ITIL service management processes Proven ability to manage a high workload and multiple priorities whilst meeting deadlines Experience of communicating clearly, with the ability to adapt … Galaxy Ticketing, Microsoft BC or any equivalent applications. Application Support Manager Desirable's: Project Management experience ISTQB qualification Previously worked for a big organisation ITIL | Azure | SFCC | Dynamic 365 | Galaxy Ticketing | Microsoft BC | File Manger Pro | Data Warehousing | Hybrid | London | UK Please apply if you are a Application Support Manager more »
SRE- Azure, Kubernetes, PaaS, IaaS, SQL, Azure DevOps, CI/CD A leading provider of financial services is seeking two SRE engineers with a solid and proven background in Azure. This position will also be based onsite in London two more »
Solihull, Warwickshire, United Kingdom Hybrid / WFH Options
Confidential
sets through appropriate tooling to provide all necessary reporting against IT Service Management performance/operational metrics. Work within The InformationTechnologyInfrastructureLibrary (ITIL) framework and supplier governance to deliver operational services. Work with Service Integration, and the IT Service Management Process Leads and outsource suppliers to continuously challenge … and identify process and service improvements. What we need from you Excellent technical knowledge of IT systems and services. Understanding of ITIL, Service Integration and Management (SIAM) together with IT Service Management experience. Service design and transition experience. Planning and co-ordination skills to manage time appropriately. Ability to work more »
Derbyshire, England, United Kingdom Hybrid / WFH Options
Harvey Nash
Flexible benefits package I am keen to talk to any support managers with solid experience of the SDLC, API’s/Web App integration & ITIL, specifically having been responsible for all levels of support, Incident Management, Vendor Management, Risk, The Role: Reporting to the Director of Technology, and working with … that process Experience of managing and coordinating internal and third party partners to agreed support strategies and service levels Vendor management knowledge and experience ITIL/ITSM v3 Certification desired Experience of support operation across a range of core technologies Web App Integrations and APIs This is an excellent opportunity more »
CSS, XML, SOAP, REST, ideally in ServiceNow • Knowledge of multiple ServiceNow applications across the platform - ITSM and more • Understanding of Service Management best practice - ITIL • Adept and providing and delivering feedback • Delivering work using agile methodologies • Able to take responsibility for own learning and demonstrate examples where this has been … as required • Assisting with system testing and UAT • Providing advice and guidance to customers on the best approaches for implementing ServiceNow in terms of: ITIL best practice, ServiceNow best practice and Industry trends and use of ServiceNow • Keeping abreast of industry trends in Service Management and developments in the ServiceNow more »
Service Delivery Manager Please note this role requires you to be holding an Active DV (Developed Vetting) Clearance The Organisation : This Big 4 consultancy, specialising in Defence and Security, is renowned for its commitment to excellence and innovation. With a more »
Service Delivery Manager Please note this role requires you to be holding an Active DV (Developed Vetting) Clearance The Organisation : This Big 4 consultancy, specialising in Defence and Security, is renowned for its commitment to excellence and innovation. With a more »
If you have a background in ITIL, Service Management, or ServiceNow Architecture/Development and you’re seeking a new role in London, we want to hear from you. Cognizant is recruiting a ServiceNow Solution Consultant, and the role comes with an attractive salary and benefits package. As a Solution … advisor or consultant who can demonstrate the product tailored to prospective customers Expert at Process design, workflow mapping, and functional specification documentation Background in ITIL, Service Management, and ServiceNow Architecture/Development Knowledge of IT application development methodologies, Scrum, and Agile would be an added bonus You'll receive an more »
Knowledge of MS Office (2016/365), Outlook, Word, PowerPoint, and Excel - Knowledge of Remote Access systems and focusing on supporting remotely - Understanding of ITIL (v2 or v3), understanding of ISMS/ISO27001 would be desirable. AV Support Assistant/Audio Visual Specialist/AV Engineer ***PLEASE NOTE THIS ROLE more »
City of London, London, United Kingdom Hybrid / WFH Options
Mosaic Island Ltd
detail across people, processes and technology (tooling) Support both the definition and establishment/delivery of service management and lifecycle processes (across the full ITIL scope of service definition, transition, operations and management). Including integrations with other functions and processes such as demand, project/devops processes and other … teams. Service management tooling options and analysis Key Supplier Experience: You should have experience across the full ITIL service lifecycle, specifically having architected/designed processes for service design, service transition, service operations and management/strategy. Agile working, specifically integrating with service management processes ITIL certification Excellent stakeholder management more »
Reading, Berkshire, South East, United Kingdom Hybrid / WFH Options
Pertemps Thames Water
a new team, which has just implemented a new Software Asset Management Tool, as part of creating our own in-house multi-million-pound ITIL service management framework reporting to the software asset manager. You will be involved in continuously improving our service for our current and future long-term … in producing ELPs for primarily SAP, including understanding the license terms and conditions. SAP licencing experience is essential for this role. You will have ITIL qualifications and CSAM or an equivalent. You will have experience with industry-standard discovery/SAM tools, Flexera would be an advantage. Desirable Experience You more »
ServiceNow, JamF, etc. to gain insights and drive actions associated to 3rd party software. Good communication and presentation skills. CAMP, CSAM, and/or ITIL Certification. Application Deadline: The application window for this position is anticipated to close on Apr-29-2024. We encourage you to apply as soon more »
ServiceNow, JamF, etc. to gain insights and drive actions associated to 3rd party software. Good communication and presentation skills. CAMP, CSAM, and/or ITIL Certification. Application Deadline: The application window for this position is anticipated to close on Apr-29-2024. We encourage you to apply as soon more »
Shell) Ensure compliance with security vulnerability and risk management including setting up best practices across the infrastructure, testing and applying vendor patches, etc. Following ITIL best practices for issue management including root cause analysis, Achieve product commitments (and influences others to do same) via informal leadership & highly developed communication skills more »
Preferred Qualifications Bonus Points If You Have: Bachelor's Degree in Computer Science or related 4+ years of experience in IT Services or related ITIL Certification Project Management background Experience with the Microsoft 365 Excellent communication skills Team Player Application Deadline: The application window for this position is anticipated to more »
ServiceNow, JamF, etc. to gain insights and drive actions associated to 3rd party software. Good communication and presentation skills. CAMP, CSAM, and/or ITIL Certification. Application Deadline: The application window for this position is anticipated to close on Apr-29-2024. We encourage you to apply as soon more »
