Colchester, England, United Kingdom Hybrid / WFH Options
GS Solutions
similar role. Experience working in an ITIL based MSP Environment. Strong customer service background. Knowledge of the Autotask ticketing system or similar. Knowledge of ITSM and RMM tools. Leading and Motivating Teams. Completing 121’s and appraisals Develop and continuously improve ITIL based processes. Working within a Change Management framework. more »
Eastleigh, Hampshire, South East, United Kingdom Hybrid / WFH Options
Hays
with internal stakeholders to ensure all aspects of the projects are identified. You will be looking to implement IT training systems and implement ITServiceManagement tools. Daily duties and responsibilities include collecting, comparing, and evaluating project data allowing a thorough review of project performance; You will also provide guidance more »
with experience in activating indirect sales forces within the servicemanagement domain. You possess a deep understanding of enterprise servicemanagement best practices (ITIL, ITSM) and how they translate to real-world business value. You're an ESM expert, fluent in the technology's architecture and capabilities. You can explain more »
Hertford, England, United Kingdom Hybrid / WFH Options
Music Concierge
to build and maintain strong relationships with customers and senior stakeholders · Good technical knowledge across multiple domains, to ideally include Microsoft Active Directory, SCCM, ITSM Tools · Good customer service skills · Resource Management skills Key responsibilities · Providing technical expertise and leadership to our Technical Helpdesk Team, clients and suppliers · Resourcing and more »
sure growth is a given – professionally and personally – so our colleagues can thrive. The application administrator ensures the proper functioning of applications (especially ServiceNow ITSM) used by Charterhouse. You will need to co-ordinate with business analysts and 3rd party support or development teams to agree work required as well more »
Luton, Bedfordshire, United Kingdom Hybrid / WFH Options
Connexa Technology Limited
resolution times. Lead quarterly service review meetings with clients to ensure satisfaction and alignment with SLAs. Key Skills and Experience Strong background in ITservicemanagement with significant experience leading a Service Desk or similar support function within the retail or quick-service restaurant industry. Excellent communication skills, with a more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Intellect UK Group Limited
a multi-disciplinary transport technology team. Your studies and practical experience will ideally encompass one or more of the following areas: Information Technology ITServiceManagement Enterprise Architecture Information and Cyber Security Data analytics and presentation Communication networks Practical application of the above in a highways or transportation environment would more »
Manchester, North West, United Kingdom Hybrid / WFH Options
Intellect UK Group Limited
a multi-disciplinary transport technology team. Your studies and practical experience will ideally encompass one or more of the following areas: Information Technology ITServiceManagement Enterprise Architecture Information and Cyber Security Data analytics and presentation Communication networks Practical application of the above in a highways or transportation environment would more »
Bromley, London, United Kingdom Hybrid / WFH Options
Trust Payments
in a similar customer service orientated support role - Strong customer orientation - Experience of working in an ITIL environment - Experience of using Zendesk or similar ITSM tool - Excellent typing skills and IT Skills including Microsoft Office (Excel, Word and PowerPoint), Salesforce, DMS, Data handling and Record keeping - Problem analysis and resolution more »
as a ServiceNow GRC Technical Consultant, with a strong portfolio of successful projects. Deep expertise in ServiceNow GRC development, configuration, and integration. Familiarity with ITSM, ITOM, and other ServiceNow applications. Exceptional problem-solving and analytical skills. Strong communication and interpersonal skills, with the ability to explain complex technical concepts to more »
experience as a ServiceNow Technical Consultant, with a strong portfolio of successful projects. In-depth knowledge of ServiceNow development, configuration, and integration. Familiarity with ITSM, ITOM, ITBM, and other ServiceNow applications. Excellent problem-solving skills and the ability to work independently. Strong communication and interpersonal skills, with the ability to more »
Our client, a renowned leader in digital transformation, is seeking a talented ServiceNow Developer specialising in ITSM Pro to join their innovative team. This role provides an exciting opportunity to work with a forward-thinking organisation that values excellence, collaboration, and continuous development. This position is primarily remote, with a … week. Role Overview: As a ServiceNow Developer with a focus on ITSM Pro, you will be responsible for designing, developing, and implementing advanced ITServiceManagement solutions on the ServiceNow platform. You will work closely with clients to understand their ITSM requirements and deliver robust, scalable solutions that enhance their … servicemanagement capabilities. This role is ideal for a skilled developer with extensive experience in ServiceNow ITSM Pro who is eager to drive technological innovation. Key Responsibilities: Design and develop custom ITSM Pro applications and modules within ServiceNow. Collaborate with clients to gather ITSM requirements and translate them into technical more »
CF10, Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
Artis Recruitment
desk engineers, assisting with troubleshooting, problem resolution, and escalation management as needed. Stay abreast of emerging technologies, industry trends, and best practices in ITservicemanagement to enhance service desk capabilities and effectiveness. Assist in the development and implementation of ITservicemanagement tools, systems, and processes to streamline operations … to interact effectively with internal users, stakeholders, and senior management. Solid technical background with expertise in Microsoft Windows, Active Directory, Office 365, and ITservicemanagement tools. Ability to work effectively under pressure, prioritize tasks, and meet tight deadlines in a fast-paced environment. Strong analytical and problem-solving skills more »
Employment Type: Permanent
Salary: £37500 - £40000/annum + Hybrid Working & Great Benefits
Oxfordshire, England, United Kingdom Hybrid / WFH Options
Prince Talent & Resourcing | B Corp™
and requests through the servicemanagement tool Provide support for a wide range of Microsoft applications, software & hardware Maintaining governance standards across all ITservicemanagement processes Liaise with the team to communicate and understand issues and be able to effectively coordinate how to resolve an issue Identify repeat issues more »
Epsom, England, United Kingdom Hybrid / WFH Options
Piccadilly One
3rd Line when needed and communicate effectively with all stakeholders. Ensure customer interactions are managed efficiently and effectively, logging all interactions thoroughly on the ITSM tool. Provide a clear communication channel between customers and the IT organisation, managing expectations and setting the standard of behaviour for customer engagement. Maintain a more »
Leeds, England, United Kingdom Hybrid / WFH Options
Fruition IT
end user support services. What do I need? Team Leadership & Management experience is a must Proficient in Service Delivery, Incident, Change and Problem ManagementITSM processes, tools and frameworks (ITIL) Slack, Skype/Modern Workplace Support Network/Infrastructure and Monitoring tools Whats in it for you more »
Glasgow, Scotland, United Kingdom Hybrid / WFH Options
Summer-Browning Associates Ltd
skills with the ability to communicate across a varied team. Experience of operating a supplier performance/relationship management process. Understanding of an ITServiceManagement organisation. (Desirable) Knowledge of PCR2015 and CCS Frameworks. (Desirable more »
Operating Model design Process re-design, optimisation and lean practices Delivery Management and Business Analysis IT Operations Requirement’s elicitation Value stream mapping ITServiceManagement and ITIL Product Ownership and Management Product Centric operating models Benefits: Base Salary: £55,000 - £85,000 (DoE) Discretionary Bonus DV Bonus Flex Fund more »
recommendations; you'll have the freedom to explore and implement new languages, development standards and methodologies. You'll develop scripts for automation of monitoring, ITSM, capacity planning tools and APIs using Python to code, plan and execute automated High Availability (HA) and Disaster Recovery (DR) tests and create and maintain more »
using HR systems • Have previously worked on HR implementation • Be able to work well with external 3rd parties • An understanding of Service Delivery/ITSM platforms • Successfully identify the business needs and gather requirements to outline the solutions to the business problem • Support the cross-functional team with migrations and more »
Raunds, Northamptonshire, United Kingdom Hybrid / WFH Options
Howdens Joinery
Microservices, Azure functions and new technologies Creating releases and deploying code via Azure Pipelines Ensuring that reported issues/bugs are resolved effectively using ITSM tool and Azure DevOps Ensure that all developments are completed in accordance with agreed coding standards and best practices Continual review and improvement of implemented more »
Tacoma, Washington, United States Hybrid / WFH Options
The Pokémon Company International
directly on a service desk team in a senior capacity providing technical support in Microsoft Windows and Apple macOS environments. 2 years+ experience managing ITSM (Information Technology ServiceManagement) platforms, Atlassian tools are a plus. 2 years+ experience leading ITSM and ITIL processes A successful track record of providing excellent more »
Renton, Washington, United States Hybrid / WFH Options
The Pokémon Company International
directly on a service desk team in a senior capacity providing technical support in Microsoft Windows and Apple macOS environments. 2 years+ experience managing ITSM (Information Technology ServiceManagement) platforms, Atlassian tools are a plus. 2 years+ experience leading ITSM and ITIL processes A successful track record of providing excellent more »
Redmond, Washington, United States Hybrid / WFH Options
The Pokémon Company International
directly on a service desk team in a senior capacity providing technical support in Microsoft Windows and Apple macOS environments. 2 years+ experience managing ITSM (Information Technology ServiceManagement) platforms, Atlassian tools are a plus. 2 years+ experience leading ITSM and ITIL processes A successful track record of providing excellent more »
Seattle, Washington, United States Hybrid / WFH Options
The Pokémon Company International
directly on a service desk team in a senior capacity providing technical support in Microsoft Windows and Apple macOS environments. 2 years+ experience managing ITSM (Information Technology ServiceManagement) platforms, Atlassian tools are a plus. 2 years+ experience leading ITSM and ITIL processes A successful track record of providing excellent more »