users, providing IT support and training. To provide first level customer contact, incident resolution and service request fulfilment in line with ITServiceManagement (ITSM) best practices within the ITService Desk, ensuring quality and performance standards are met and contributing to an efficient and effective IT Service. Principal Accountabilities … To provide a high level of technical first level IT support in line with ITServiceManagement (ITSM) best practices for all services delivered by the IT Team ensuring customer focus is at the heart of service delivery. To ensure that Incident and Service Request information is presented within the … ITSM software application consistently to maintain effective internal technical and external customer communication and to avoid duplication of effort. To ensure that individual and team performance and quality targets are maintained. To maintain the IT Knowledgebase with internally facing technical and externally facing non-technical IT Support articles. To work more »
Aldermaston, England, United Kingdom Hybrid / WFH Options
Global Technology Solutions Ltd
Ability to create and run reports • Awareness of Change and Release Management • Excellent written and verbal communication skills with a genuine enthusiasm towards ITservicemanagement • Excellent organisational skills and able to take a methodical approach • Excellent customer service skills • Strong and confident presentation skills • Professional verbal and written communication more »
Doncaster, South Yorkshire, Yorkshire, United Kingdom
DFS Furniture Ltd
equivalent) in Computing/IT or a related field, or have equivalent IT industry experience. Certifications and/or in depth experience in ITServiceManagement- ITIL, ITSMF etc. Financial and commercial awareness Proactive approach to self developing and maintaining knowledge of new and emerging technologies through, industry sources, as more »
Bolton, Greater Manchester, North West, United Kingdom
K3 Capital Group Plc
. Proficient in troubleshooting Windows operating system, with familiarity with M365, Active Directory, and basic networking concepts. Knowledge of remote desktop tools and ITServiceManagement tools would also be an advantage. Strong interpersonal and communication skills. Patience and the ability to remain calm under pressure. Analytical and problem-solving more »
Lead on projects in an operational capacity for both global and local initiatives Coordinate the completion and resolution of all tickets through the ITservicemanagement ticketing system as well as regular checks to ensure agreed SLA's and KPI's are being met. Assist with managing the analysis on more »
targets ensuring that specific KPI’s are being met Support internal IT colleagues and customers as required Strong adherence to and use of the ITSMService Desk toolset ensuring that administration of tickets is always completed on time and kept up to date. Documentation Ensuring systems are documented appropriately according more »
the Whiteley area. The successful individual will be responsible for: Managing the tactical day to day running of a complex and operationally critical ITServiceManagement team. Identifying and managing problems, risks and issues associated with the running of a 24/7 operation in order to meet our customers more »
an inclusive culture where everyone can make a difference, encouraging ownership, growth and well-being. We are looking for a passionate ITServiceManagement (ITSM) Lead to drive and operate … servicemanagement across our organisation. As part of the TechOps Operations team, you will have the opportunity to work in various areas, including ITServiceManagement (such as Incident, Change, Knowledge, Problem and Asset Management), Continuous Improvement, ServiceNow, Virtual Agent/Chat, ITService Desk, Managed Service Providers and Infrastructure … hour face to face interview with 2 different individuals and a chance to meet some of the team. Experiences Extensive experience in ITServiceManagement roles Extensive experience in the design and delivery of ITIL-based servicemanagement practices and processes Extensive experience delivering enterprise technology solutions Experience working in more »
the incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). Skills/Knowledge: Technical Proven working experience in ITServicemanagement operations Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi) Basic operation system knowledge (e.g. Windows10, Windows server, Azure) Basic more »
the incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). Skills/Knowledge: Technical Proven working experience in ITServicemanagement operations Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi) Basic operation system knowledge (e.g. Windows10, Windows server, Azure) Basic more »
the incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). Skills/Knowledge: Technical Proven working experience in ITServicemanagement operations Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi) Basic operation system knowledge (e.g. Windows10, Windows server, Azure) Basic more »
City of London, London, United Kingdom Hybrid / WFH Options
Akkodis
Code) In-depth knowledge of a scripting language (PowerShell, Bash, Azure Cli) Bright attitude and a deep desire to learn Experience with helpdesk ITServiceManagement Tools (e.g. BMC Remedy/Service Now). If you are looking for an exciting new challenge to join a leading cloud team team more »
at least 5 years of experience in service design across diverse projects in both private and public sectors. Demonstrate proficiency in ITServiceManagement (ITSM) and IT Operations Management (ITOM) operating models and tooling capabilities, with a focus on ServiceNow. Conduct workflow mapping, process modeling, and process design in the … back-office service delivery space. Configure ITSM tools to catalog, publish, and fulfill service offerings effectively. Qualifications and Experience: Bachelor's degree in [relevant field] or equivalent practical experience. Extensive experience (at least 5 years) in a Service Designer role, with exposure to various projects in both private and public …/4 beyond foundational level. Familiarity with Government Digital Service (GDS) standards for service design and delivery. In-depth knowledge of ITServiceManagement (ITSM) and IT Operations Management (ITOM) operating models and tooling capabilities, with expertise in ServiceNow. Proven experience in workflow mapping, process modeling, and process design within more »
Cisco CCNA/Comp Network+) '€¢Good documentation skills, specifically with regards to internal and customer processes. '€¢Knowledge or experience using BMC Remedy or another ITSM tool. '€¢Ability to obtain Enhanced CRB, BPSS and SC clearance is required About Capita Technology and Software Solutions (TSS) Capita Technology and Software Solutions (TSS more »
technology areas including Office 365, Networking, Windows Desktop Support and Backups. Ideally 2-3yrs experience. Key Responsibilities: Manage tickets logged in our ITServiceManagement System and prioritise these in relation to the set SLA agreement in place with the customer, the risk and approximate amount of time required more »
Berkeley Square - Talent Specialists in IT & Engineering
strategies and drive continuous improvement initiatives. The ideal candidate will have extensive experience in financial services and a strong background in ITServiceManagement (ITSM) and incident management. Key Responsibilities: Lead the development and implementation of proactive problem management strategies to identify and resolve recurring IT issues. Conduct thorough root … in incident management activities as needed to support the timely resolution of IT incidents and service disruptions. Qualifications: Strong understanding of ITServiceManagement (ITSM) frameworks, particularly ITIL. Proven track record of leading problem management initiatives and driving process improvements. Excellent analytical and problem-solving skills with the ability to … collaborate with diverse teams and stakeholders. Relevant certifications such as ITIL Foundation, ITIL Practitioner, or Certified Problem Manager (CPM) are highly desirable. Experience with ITSM tools such as ServiceNow, Remedy, or HP Service Manager is preferred. more »
experience in: Working in a Defence-based (or similar) environment, as well as an understanding of the MODs ICS security policy Active Directory administration ITSM/ITIL Policies and Processes, ideally ITIL v4 CompTIA A+ IT Qualification Certification in Microsoft Technology Associate IT Infrastructure and/or End-User Compute more »
in IT Support with ServiceManagement or an end-user support role in a fast-paced industrial or manufacturing industry. - Practical knowledge of ITServiceManagement systems and processes and the associated frameworks (ITIL or Similar) - Experience in PowerShell/Automation Scripting, Apple IOS/Change & Request Management, Problem Managementmore »
looking for: - Experience in ServiceManagement or an end-user support role in a fast-paced industrial or manufacturing industry. - Practical knowledge of ITServiceManagement systems and processes and the associated frameworks (ITIL or Similar) - Experience in PowerShell/Automation Scripting, Apple IOS/Change & Request Management, Problem Managementmore »
resolution. Achieve and maintain personal KPIs and contribute to team SLAs Provide a high-class telephone service and meet call quality expectations Utilise inhouse ITSM tool (Service Now) to accurately, and appropriately record and manage tickets Have a keen ambition to review, improve and share knowledge to enhance existing knowledge more »
with ISO27001, Cyber Essentials, NIST, or similar cyber frameworks. Familiarity with project methodologies such as agile, waterfall, and Dev/Sec/Ops and ITSM tools like Atlassian Jira or ServiceNow Working knowledge of IFS ERP more »
Directory PowerShell M365/Teams/SharePoint/OneDrive Antivirus software Intune Endpoint Manager Cloud based technologies (Azure/AWS) Autopilot Cloud Based Telephony ITSM Tools Knowledge and experience in the following will be advantageous. Hyper V VPN, RDP Mobile devices – iPhone, iPad Google Suite Apple Business Management Multi-Tenant more »
e.g. networking, server infrastructure, Azure, web services. Experience of leading problem management, service change or implementation, or project delivery. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask in a service and project capacity. Operational understanding and experience working in ITIL aligned environment(s), including understanding of more »
Directory * PowerShell * M365/Teams/SharePoint/OneDrive * Antivirus software * Intune Endpoint Manager * Cloud Based technologies (Azure/AWS) * Autopilot * Cloud Based Telephony * ITSM Tools Knowledge and experience in the following will be advantageous. * Hyper V * VPN, RDP * Mobile devices - iPhone, iPad * Google Suite * Apple Business Management * Multi-Tenant more »
St Albans, England, United Kingdom Hybrid / WFH Options
Cheeky Munkey Ltd
AZ-104, AZ-140, MD-100, MD-101 Previous experience working in an MSP An understanding of Project Lifecycles Exposure to ITIL or other ITSM frameworks SIP/VOIP Telephony and mobile device experience Technical pre-sales experience About Us Cheeky Munkey Ltd are a thriving IT Managed Services Provider more »