1 to 25 of 55 Incident Management Jobs in the South East

our award-winning team you’ll help the business become an intelligent, connected organisation in order to deliver our digital transformation and turnaround. The Incident Management Lead will be an experienced IT Service Management professional with responsibilities to support the delivery of Incident Management in … a 24x7 operational environment supporting all Thames Water business areas. The role will ensure that all Incident Management process activities are fit for purpose to meet the needs of the Thames Water Business. What you’ll be doing as an Incident Management Lead Support the delivery … of the Incident Management process, priority matrix, procedures and guidelines Assist in managing the Incident Management Process and ensure it is delivered to the agreed level of performance to support service availability Act as the focal point for Incident Management for Thames Digital, acting more »

This is a challenging role that requires your knowledge and expertise to help create and drive the delivery of a 1st class software asset management service for Thames Water. You will be part of a new team, which has just implemented a new Software Asset Management Tool, as … part of creating our own in-house multi-million-pound ITIL service management framework reporting to the software asset manager. You will be involved in continuously improving our service for our current and future long-term vision. The Licence Management Lead will work with and support the Software … Licence Manager to ensure that all of Thames Waters software license management services are provided effectively and efficiently. The Licence Management Lead will also support the team with onboarding/maintenance of the recently implemented SAM tool, as well as creating and updating software asset management policies more »

This is a challenging role that requires your knowledge and expertise to help create and drive the delivery of a 1st class software asset management service for Thames Water. You will be part of a new team, which has just implemented a new Software Asset Management Tool, as … part of creating our own in-house multi-million-pound ITIL service management framework reporting to the software asset manager. You will be involved in continuously improving our service for our current and future long-term vision. The Licence Management Lead will work with and support the Software … Licence Manager to ensure that all of Thames Water’s software license management services are provided effectively and efficiently. The Licence Management Lead will also support the team with onboarding/maintenance of the recently implemented SAM tool, as well as creating and updating software asset management more »

Cyber Incident Response Manager Cyber Incident Respond Principal/Manager will own all cyber security events throughout the incident life-cycle, ensuring all reporting and escalation flows are performed in adherence to agreed documentation and SLA’s. You will work side by side with the Cyber Detect … Team. Cyber Detect manage all security alerts undertaking triage analysis and technical incident response. Incident readiness is the first step of the incident life-cycle, preparing for the next incident if of the upmost importance. As Respond Manager you will be expected to deliver a strong … incident readiness program. This is based in Buckinghamshire office x2 days a week, x3 remote. £70 – 90,000 + Financial Industry Employment Benefits + Bonuses Lead cross-functional post-incident process reviews to identify and implement continuous improvement initiatives. Partner with Legal, 2LoD, Major Incident Management more »

resolution of IT problems to minimize business impact and enhance service quality. You will collaborate closely with cross-functional teams to implement proactive problem management strategies and drive continuous improvement initiatives. The ideal candidate will have extensive experience in financial services and a strong background in IT Service Management (ITSM) and incident management. Key Responsibilities: Lead the development and implementation of proactive problem management strategies to identify and resolve recurring IT issues. Conduct thorough root cause analysis of major incidents and service disruptions to prevent future occurrences. Collaborate with IT teams and business stakeholders to prioritize … and address critical problems impacting business operations. Establish and maintain problem management processes and procedures in alignment with ITIL best practices. Monitor and analyze incident trends and metrics to identify systemic issues and opportunities for improvement. Drive cross-functional collaboration and knowledge sharing to enhance problem resolution capabilities more »

requests for fastest resolution or fulfilment. Occasional travel across UK sites will be required. Senior Service Analyst Accountabilities: Deliver day-to-day activities for Incident Management Request, Management Service Desk process, while following the documentation available to support these activities Collaborate with service analysts across all GIS … implementation of new service excellence ways of working from GIS transformation into day-to-day operations Senior Service Analyst Requirements: Experience in a service management role or end user support role in a fast-paced industrial or manufacturing industry Practical knowledge of IT service management systems and processes … work as part of the team Experience of the following: PowerShell/automation scripting, Apple iOS/Mac and iPhone support, change and request management, problem management and updating technical guidance and knowledge base documentation Technical knowledge of a AD user and computer management Basic knowledge of more »

requests for fastest resolution or fulfilment. Occasional travel across UK sites will be required. Senior Service Analyst Accountabilities: Deliver day-to-day activities for Incident Management Request, Management Service Desk process, while following the documentation available to support these activities Collaborate with service analysts across all GIS … implementation of new service excellence ways of working from GIS transformation into day-to-day operations Senior Service Analyst Requirements: Experience in a service management role or end user support role in a fast-paced industrial or manufacturing industry Practical knowledge of IT service management systems and processes … work as part of the team Experience of the following: PowerShell/automation scripting, Apple iOS/Mac and iPhone support, change and request management, problem management and updating technical guidance and knowledge base documentation Technical knowledge of a AD user and computer management Basic knowledge of more »

requests for fastest resolution or fulfilment. Occasional travel across UK sites will be required. Senior Service Analyst Accountabilities: Deliver day-to-day activities for Incident Management Request, Management Service Desk process, while following the documentation available to support these activities Collaborate with service analysts across all GIS … implementation of new service excellence ways of working from GIS transformation into day-to-day operations Senior Service Analyst Requirements: Experience in a service management role or end user support role in a fast-paced industrial or manufacturing industry Practical knowledge of IT service management systems and processes … work as part of the team Experience of the following: PowerShell/automation scripting, Apple iOS/Mac and iPhone support, change and request management, problem management and updating technical guidance and knowledge base documentation Technical knowledge of a AD user and computer management Basic knowledge of more »

responsibilities will be required to effectively manage escalations and reassign incidents and requests for faster resolutions. Duties include: - Deliver day-to-day activities for Incident Management, Request Management, and Service Desk processes whilst following the documentation available to support these activities. - Collaborate with service analysts across all … establish opportunities for future CX improvement. - Recommend and where applicable deliver continuous improvements to operational procedures. What we are looking for: - Experience in Service Management or an end-user support role in a fast-paced industrial or manufacturing industry. - Practical knowledge of IT Service Management systems and processes … and the associated frameworks (ITIL or Similar) - Experience in PowerShell/Automation Scripting, Apple IOS/Change & Request Management, Problem Management and updating technical guidance and knowledge base documentation. - Technical knowledge of AD for user and computer management. - Basic knowledge of Networking, WAN and LAN technologies. - Technical knowledge more »

responsibilities will be required to effectively manage escalations and reassign incidents and requests for faster resolutions. Duties include: - Deliver day-to-day activities for Incident Management, Request Management, and Service Desk processes whilst following the documentation available to support these activities. - Collaborate with service analysts across all … future CX improvement. - Recommend and where applicable deliver continuous improvements to operational procedures. What we are looking for: - Experience in IT Support with Service Management or an end-user support role in a fast-paced industrial or manufacturing industry. - Practical knowledge of IT Service Management systems and processes … and the associated frameworks (ITIL or Similar) - Experience in PowerShell/Automation Scripting, Apple IOS/Change & Request Management, Problem Management and updating technical guidance and knowledge base documentation. - Technical knowledge of AD for user and computer management. - Basic knowledge of Networking, WAN and LAN technologies. - Technical knowledge more »

to deliver an efficient technical business support duties within Medical Physics & Clinical Engineering and Radiotherapy Physics. This role involves taking responsibility for the quality management system and providing support for radiation assurance and governance services for thedepartment. Main duties of the job The post holder will be expected to … take day to day responsibility for the quality management system in line with departmental policies and procedures. Assistance with services which support the operational management along with a support to the departmental audit activities will be required. Ensure assistance with the personal dosimetry service, radioisotope ordering service and … software development programme and is responsible for providing policies and procedures pertaining to safe scientific computing practices within MPCE. The group leads the quality management system implementation program and provides support and training to MPCE. The group provides quality management policies and procedures to comply with the relevant more »

and proficiency. Monitor and report on the progress of digital transformation initiatives, providing insights and recommendations for continuous improvement. Champion best practice in data management and cyber security. Work closely with the Digital & Information Governance Committee to ensure that all systems comply with relevant data protection and privacy regulations. … Secondary Role: IT Service Management (ITSM) Implement and manage IT service management processes, including incident management, risk registers and change management, in accordance with ITIL best practices. Serve as the primary point of contact for all IT-related issues and requests from the 22 GP … and Skills: Experience in IT support, preferably in a healthcare setting. Strong understanding of clinical systems and digital healthcare solutions. Knowledge of IT service management frameworks, such as ITIL. Excellent communication and stakeholder engagement skills. Ability to train and support non-technical users in the adoption of digital tools. more »

service operations. Develop/locate and maintain comprehensive documentation for all clinical systems, including user manuals, troubleshooting guides, and FAQs. Secondary Role: IT Service Management (ITSM) Implement and manage IT service management processes, including incident management, risk registers and change management, in accordance with ITIL … and proficiency. Monitor and report on the progress of digital transformation initiatives, providing insights and recommendations for continuous improvement. Champion best practice in data management and cyber security. Work closely with the Digital & Information Governance Committee to ensure that all systems comply with relevant data protection and privacy regulations. … and Skills: Experience in IT support, preferably in an healthcare setting. Strong understanding of clinical systems and digital healthcare solutions. Knowledge of IT service management frameworks, such as ITIL. Excellent communication and stakeholder engagement skills. Ability to train and support non-technical users in the adoption of digital tools. more »

are able to access and benefit from the services and improvements offered by Primary Care Networks. Job description Job responsibilities Primary Role: IT Service Management (ITSM) Implement and manage IT service management processes, including incident management, risk registers and change management, in accordance with ITIL … and proficiency. Monitor and report on the progress of digital transformation initiatives, providing insights and recommendations for continuous improvement. Champion best practice in data management and cyber security. Work closely with the Digital & Information Governance Committee to ensure that all systems comply with relevant data protection and privacy regulations. … and Skills: Experience in IT support, preferably in a healthcare setting. Strong understanding of clinical systems and digital healthcare solutions. Knowledge of IT service management frameworks, such as ITIL. Excellent communication and stakeholder engagement skills. Ability to train and support non-technical users in the adoption of digital tools. more »

to join the core infrastructure team within the Digital Technology function. Reporting to the Data Centre service manager you will be responsible for the management, maintenance and upkeep of the Core Data Centre technologies and information systems in the UK. This role is critical to the core infrastructure services … Centre Configuration Manager (SCCM) and Active Directory. Provide support and in-depth troubleshooting of any issues related to SCCM (software deployments, automated builds,,patch management) Maintain and develop existing and new build processes using task sequencing. Ensure adherence to best practices and integration processes Develop, build, test and maintain … for performance and capacity, ensuring responsiveness and availability of services are maintained. Identifies, plans, and drives maintenance tasks and upgrades in line with change management procedures and technical vendor guidelines to ensure quality, integrity and availability of IT services Take part in service delivery processes including Incident management more »

experience in Cybersecurity. Responsibilities Help develop an Enterprise Security Architecture Framework, including patterns for identity & authentication, authorization and access control, cryptographic key and certificate management, auditing and security monitoring, data leakage prevention, privacy enhancement & protection and other standards in alignment with Enterprise Architect platforms. • Establish metrics and monitoring to … Strong knowledge of IT infrastructure, IP networking, security best practices, and automation technologies. • Application security: including but not limited to: authentication, identity and access management, auditing, use of cryptography, data security, privacy enhancing technologies, web services security, OWASP, threat & vulnerability management and secure code development methodologies. • Infrastructure security … database security, device security, VPNs & SSLs, secure file transfers, security event monitoring, malware security and cyber security. • Operational security: including but not limited to: incident management, change & patch management, data centre & physical security, backups, DR & BCP, outsourcing, managed services, cloud computing, asset management, cryptographic keys & certificate more »

more recently, Pirtek in Europe - all of which benefit from the Group’s central support services, in particular; Franchise Support, National Sales/Account Management, Information Technology, Marketing, Finance, Recruitment and HR. What does it entail? This is a hybrid role, with presence required at our IT Head Office … across the entire group including office across the UK and Europe. Key responsibilities and accountabilities: Server and cloud administration Group wide support and problem management Implementing and testing disaster recovery plans Assisting and upskilling more junior members of the team Patch and security management Network monitoring and administration … Assisting with IT project work Change management Ensuring the smooth running of the IT function group wide What IT experience are we looking for? The ideal candidate will be knowledgeable across most areas of IT. A proactive approach to support and problem resolution. Some leadership and assistance of other more »

Strong knowledge of IT infrastructure, IP networking, security best practices, and automation technologies. Application security: including but not limited to authentication, identity and access management, auditing, use of cryptography, data security, privacy enhancing technologies, web services security, OWASP, threat & vulnerability management and secure code development methodologies. Infrastructure security … security, device security, VPNs and SSLs, secure file transfers, security event monitoring, malware security, and cyber security. Operational security: including but not limited to incident management, change and patch management, data centre and physical security, backups, DR and BCP, outsourcing, managed services, cloud computing, asset management, cryptographic keys and certificate management, PCI DSS and DPA compliance, and ISO 27001/2. Analysing network security controls, including firewall and router security configuration; Preferred: Delivering the security review processes and frameworks with a full audit trail. Managing multiple security assessments and changing priorities simultaneously Ensuring Security more »

contract Rate: £78ph UMB (Inside IR35) Job specification: Our client is looking for a security engineer with expertise in developing and maintaining product security management systems for defence and government customers. This position will report to the Head of Product Security and will take responsibility for all security aspects … cost estimates in support of product bids, services and proposals. Undertaking security risk assessments, risk mitigation plans, mitigation gap analysis and preparation of security management documentation for system Accreditation. Defining product security requirements, advising development teams on suitable implementation standards and techniques and overseeing product development activities. Liaison with … Security Accreditors and Security Assurance Coordinators in support of security accreditation. Preparation of Protection Profiles, Security Targets and Evaluation Management Plans, and liaison with NCSC and commercial evaluation teams in support of evaluation activities. Preparation of TEMPEST Control Plans, advising development teams on appropriate implementation techniques and liaising with more »

based from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells. Role Purpose: Supporting Service Operations and the wider business through the management of Service Delivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and governance … of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and processes to increase service levels to customers. Provide expertise in technical and operational processes and practices. Key Accountabilities and Responsibilities: Support the Major Incident Management and Problem Management processes … collaborative, high performing team. Creation of operational reporting, providing trend analysis and insights Identify and implement operational process and practice improvements. Support the Change Management process/Change Approval Body Assist with operational governance and technology audits. Develop and maintain system metrics and monitoring. Skills, Experience and Knowledge Required more »

more recently, Pirtek in Europe - all of which benefit from the Group’s central support services, in particular; Franchise Support, National Sales/Account Management, Information Technology, Marketing, Finance, Recruitment and HR. What does it entail? This is a hybrid role, with presence required at our IT Head Office … responsibilities and accountabilities: Troubleshoot desktop, laptop and mobile problems, diagnose and solve hardware/software problems Provisioning and supporting new computer and mobile hardware Incident and problem management: Be a main point of contact and provide communications during major system issues Provide exceptional service support to the business … work around(s) to incidents and Problems Contribute to polices, processes and procedures Install, maintain and support new applications Work to SLA thresholds for incident(s), request(s) and problem(s) Own and operate starters, leavers and movers processes Trend Analysis and review of logs, backups, patches and security more »

/capability. Are you a senior 3rd line Infrastructure Support Engineer with extensive experience to maintain a complex secure solution? The role will involve incident management on our clients and escalations from 2nd line resources across multiple environments. Additional scope of responsibilities will include delivering infrastructure development and … testing of upgrades, patch management and new software solutions. We are looking for dependable and experienced support staff that are not afraid to own problems and incidents and deliver solutions to issues. A broad skill set, and experience base is desirable; but equally, if you regard yourself as a … support for hardware, software, and network issues and diagnosing and resolving complex technical problems efficiently, along with detailed investigations and diagnostics Responsible for the management and maintenance of virtualized and physical estate. Utilizing monitoring tools to analyze system performance and identify potential issues proactively. Responding to alerts and taking more »

ownership of the development and coordination of technology risk and information security operations activities. The OCIO team is also accountable for coordinating Business Continuity Management, Emergency Response, Incident Management, and technology resilience processes and standards framework. The second line team has been realigned in terms of accountabilities … European business segment that reflects and supports the current and future needs of the organisation. This will involve significant senior level engagement and stakeholder management across multiple functions and lines of business in Europe and with Lifeco (in Canada). More specific responsibilities will include Leadership: Develop and communicate … of a comprehensive resilience strategy. Foster relationships internally and externally to understand market trends. Provide strategic advice and build partnerships across multiple groups. Resiliency Management and Executive Engagement: Challenge and advise on policies and standards for resilience management. Report on resilience status and escalate concerns as needed. Conduct deep more »

to understand the products and their use across the shared service to develop and enhance their diagnostic skills/capability. The role will involve incident management on our clients and escalations from 2nd line resources across multiple environments. Additional scope of responsibilities will include delivering infrastructure development and … testing of upgrades, patch management and new software solutions. We are looking for dependable and experienced support staff that are not afraid to own problems and incidents and deliver solutions to issues. Role requirements: Providing 3rd line support for hardware, software, and network issues and diagnosing and resolving complex … of Windows Server (2019/2022) *Experience in Linux Server administration (Redhat, Oracle, Ubuntu) *VMware Suite Administration (VCenter/ESXI) *Active Directory & Group Policy management, design, and troubleshooting *PKI management (Windows/Entrust) *Good understanding of networking technologies that support the infrastructure (DNS, DHCP, Routers, Switches). *Storage more »

core values. The ESD agents are expected to maintain a high level of customer service for all support queries and adhere to all service management principles. The role is based in Maidenhead where you will join a friendly, but focused IT support team. The ESD is a 7 day … rota basis. The Role Receiving, logging and managing requests for service from Managed Print Service customer Help Desks via the customer’s internal call management system 1st and 2nd line support- troubleshooting IT related problems from printer hardware to software solutions. The primary aim being to affect a high … in line with contractual agreements Taking end-to-end ownership of incidents, ensuring accurate and timely updates are maintained in the customer’s service management system Proactive approach to management of the customer’s assets. Monitoring of the entire printer fleet to minimise downtime by identifying and resolving more »