SIAM Critical Incident Manager
Solihull, England, United Kingdom
HCLSoftware
Service Providers and demonstrate technical knowledge pertaining to two or more technology areas.Take the ownership to oversee the day to day operations relating to Incident ManagementManage Major Incidents or situations across providersManage high priority incidents from start to finish providing regular management updates to and bringing a satisfactory outcome … bridges and business update callsDocumenting Issues, updating issues log, following issues to completion, and escalating issues to management team if neededDriving decision making for incident resolution and minimizing impact to the businessEscalation to Senior IT ManagementProviding incident updates to stakeholdersCapturing incident follow ups and completing formal Post … Problem Management processCoordinate decision making of critical, emergency break fix work by chairing conference calls and publishing formal communicationTake full responsibility and ownership of incident resolution and service improvement, acting as a first point of escalation for high priority incidentsMonitor the resolution of incidents involving multiple Service Providers and more »
Posted: