6 Temporary Problem Management Jobs

point of contact for ICT's customers and providing first level ICT Support. The role will include: Telephone Call and Live Chat Handling Incident Management Service Request Management Problem Management Knowledge Management Service Asset and Configuration Management First Level remote support Providing excellent customer more »

not limited to, on-premises, mobile, remote and cloud services, along with experience of radio-paging systems. The post holder will be responsible the management of the Group's mobile phone estate. This will also include the management of the Trust's Mobile Device Management (MDM) platform … a senior member of the Groups technical support function that provides Unified Communications technical support and consultancy. The post holder is responsible for the management of the Groups mobile phone estate. This will also include the management of the Groups Mobile Device Management (MDM) platforms and clinical … and ensure the validity of those backups in accordance with policy and procedure. The post holder will identify and contribute for Unified Communications based Problem Management in line with Information Technology Infrastructure Library (ITIL) principles. Ensure the Unified Communications team maintains a high standard with regards to the more »

role level, you will: provide first-time resolution by troubleshooting and diagnosing or escalating faults (or both) to service desk managers, incident managers and problem managers to investigate and resolve coach associates and share knowledge with team colleagues Main Activities Provide IT support daily onsite (1HGR) and remotely 500+ … suppliers and customers to help understand their business requirements and priorities; Basic support of Microsoft Active Directory, Azure Administration, InTune and Office 365; Device management (Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, meeting devices and other computer and telephony equipment); Document operating procedures, standards … the job holder may be required to carry out additional duties according to business needs. Skills needed for this role level Asset and configuration management . You can maintain secure configuration and accurate information, controlling IT assets in one or more significant areas. You can verify the location and more »

how care is delivered in the future. FIXED TERM/SECONDMENT OPPORTUNITY Main duties of the job The postholder will be responsible for configuration management, including maintenance of component inventory and related documentation and perform asks necessary to fulfil service requirements regarding server capacity, security, and availability. They will … maintained to a high level so that the environment remains secure, robust, and effective. The post holder will identify and contribute to infrastructure-based Problem Management in line with Information Technology Infrastructure Library (ITIL) principles. The post holder will work closely with the Infrastructure Network Specialists to ensure … a retrospective change request at a scheduled CAB meeting. Report back on successful, deferred, or failed changes to CAB. Ensuring that ICT infrastructure Configuration Management Data Base (CMDB) is kept accurate and up to date throughout the asset life cycle and ensure that all capital assets are recorded on more »

BBS Recruitment is currently recruiting for an experienced IT Service Management Lead in a temporary position for our client in Havering. Responsible for the provision of an excellent user centred service that supports users to get full value from the digital tools and equipment available to them, helping users … find the simplest, safest way of achieving their goals. Responsibility for problem management including the diagnosis and resolution of service problems, ensuring that account is taken of agreed levels of service. Work with all stakeholders to develop and enhance relationships and assess feedback to highlight issues which need more »

be facilitated for this role to benefit patient experience, service delivery and the work-life balance of colleagues. Job description Job responsibilities Service Delivery Management Provide a comprehensive technical and administrative support service within the IT Telecommunications section of the IM&T department, including production of correspondence, reports and … the development and implementation of relevant IT policies regarding telephony and mobile usage across the Trust. Participate in regular business continuity tabletop exercises. Supplier Management Assisting the Telecommunications Manager in obtaining and evaluating quotations from suppliers of equipment, software, transmission services and other services for Telecommunications networks. Monitoring and … incidents and proposing and implementing improvements. Assisting in negotiating and reviewing of service contracts and SLAs with key suppliers. Liaising with technical personnel regarding problem resolution in the event of service or component failure. Where the service is provided by an external supplier, review the contract to provide the more »