1 to 25 of 242 Permanent Problem Management Jobs

processes. You will be responsible for the on-going health of the Financial Consolidation & Close Cloud Services (FCCS) applications and the Oracle Enterprise Performance Management (EPM) environment. You will identify improvement opportunities and work with multiple business units and our support partner to ensure efficient, productive and secure use … Scheduler Service (ESS) jobs. Monitor system performance, troubleshooting issues, applying patches and updates, and providing technical support to end-users as needed. Ensure change management approval process is adhered to. Control system configuration deployments and ensure business and system impact is managed and signed off. Manage incidents and service … and user community in all day-to-day activities. Be the point of contact between the business and third parties for issue resolution and problem management. Provide technical and functional expertise to facilitate better decision making and propose options for new and amended functionality. Maintain documentation related to system more »

Capital is urgently looking for a Technical Product Manager to join our high profile client. The Company is a global provider of Enterprise Data Management (EDM) and Market Data solutions dedicated exclusively to the financial services industry The candidate should be adept at problem solving through innovation, making … Deliver service improvement initiatives to standardize and harden a Managed Services business Includes the technical infrastructure, application and Service delivery Drive capacity and availability management initiatives Mentor and help the team to grow in DevOps, CloudOps & SRE principles Support the sale of existing Managed Services Support the delivery teams … in delivery and with oversight of some critical activities Audits, reviews, problem management etc. Research and recommend new Managed Services Refinements to existing offerings Perform cost analysis and recommend areas for efficiency improvement Oversight customer contractual services and service level from pre-Sales to post production BAU Perform more »

in our day-to-day working as well as ensure that we contribute to AXA’s mission and strategy. YOUR ROLE : A Major Incident & Problem Management specialist is essentially responsible for the upkeep and smooth operations of IT systems. They oversee all aspects of the incident management process, from evaluation to resolution. IP Specialist records all issues and helps to design ways to prevent similar problems in the future (via problem management). The specialist will manage technical support teams, create procedures to deal with problems and develop solutions. After closure of the incident … the IP Specialist takes on the role of problem manager and opens a problem for investigation on the root cause or other improvements. The IP specialist is responsible for all communication during the lifecycle of the incident & problem. The IP Specialist is also responsible for detecting trends & be more »

proven track record and industry-leading innovations make us the world’s most trusted air traffic control partner. Our support to UK Air Traffic Management (ATM) began with NATS in the early 1990’s, starting with the development of the current in-service system; and we are now at … term customers in the UK underpinning the smooth running and continuity of their critical business objectives. These services include a comprehensive set of Service Management & Reporting functions for ~4,000 users including a 24x7 Service Desk, End User Services, Network & Infrastructure Services, Hosting Services and Business Application Support Services. … solution architects, our commercial and financial teams as well as our Portfolio and Divisional level leadership. The chosen candidate will also be responsible for management of the current team of ~40 staff and additional surge resources that may be required to ensure the successful delivery of our contractual obligations more »

difficult client conversations and clearly articulate remediation plans in a way that is reassuring Solution focussed and outcome driven Service operations: Implement incident and problem management processes using best practice such as ITIL or Agile Service Management Coordinate and manage the resolution of major incidents and subsequent … root cause analyses Champion governance, risk and engagement processes and be responsible for others following the processes Manage change using robust change management processes that prevent scope creep Ability to manage workflows with popular ticket management tools such as ServiceNow, Jira Service Desk, Zendesk etc Create, run and … service into a Managed Service team Facilitate the creation of key work products such as runbooks, playbooks, business continuity/disaster recovery plans, security management plans and access management trackers Team leadership: Coordinate knowledge management across a multi-disciplinary team Support and manage competing priorities Proactively identify more »

with all staff and clients to implement appropriate IT infrastructure balanced against regulation requirements, risks, and cost. As part of the IT global senior management team, you will lead a global team of Infrastructure Technicians, ensuring that efficient and high-quality IT services and projects are delivered to support … available and fit for purpose to meet our needs as we scale our business. As a Global IT Infrastructure Manager, you will: Provide line management for the Global infrastructure staff. Lead the strategy, scalability, innovation, and best practices for local and global infrastructure solutions with service improvement reviews and … tuning infrastructure services delivered. Directly contribute to ITRS Group's goal for achieving and maintaining ISO 27001 accreditation across the group. Be responsible for Problem management and helping in finding solutions. Integrate future acquisitions into the existing ITRS Group Infrastructure, systems, and processes Identity and Access Management more »

management. As part of your duties, you will be responsible for: Strategic Leadership and Execution: Lead and execute a variety of international projects Project Management: Plan, initiate, and manage IT projects, coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according … to plan. Stakeholder Management: Develop and maintain relationships with a wide range of stakeholders across different levels and regions. Understand and manage stakeholder expectations, providing regular updates and ensuring strategic alignment with business goals. Resource Coordination: Efficiently allocate and manage resources to ensure that projects are completed within timelines … and budgets. Transformation Leadership: Drive transformation initiatives that streamline operations and enhance service delivery across the international spectrum of Site Services. Problem Management: Address and resolve complex issues that affect the operations, effectiveness, and efficiency of international projects. Reporting and Analysis: Develop comprehensive reports detailing the progress, hurdles more »

Senior IT Problem Manager £75k/+£6k Car Allowance + Bonus Milton Keynes (2 days pw in office) Our client is a leading financial services firm. They are seeking a dynamic and experienced Senior IT Problem Manager to join the team and play a key role in … ensuring the reliability and security of their IT infrastructure. Position Overview: As a Senior IT Problem Manager, you will be responsible for overseeing the identification, analysis, and resolution of IT problems to minimize business impact and enhance service quality. You will collaborate closely with cross-functional teams to implement … proactive problem management strategies and drive continuous improvement initiatives. The ideal candidate will have extensive experience in financial services and a strong background in IT Service Management (ITSM) and incident management. Key Responsibilities: Lead the development and implementation of proactive problem management strategies to identify more »

Incident Manager/Problem Manager x 3 - ITIL/ITSM - All Levels - Swindon - FinTech - New! Up to £38k+ Benefits + Bonus + Hybrid +++ 2/3 days on site per week +++ Leading organisation in Swindon requires a number of Incident Managers/Problem Managers to join … its growing ITIL Service Operations function. Suitable candidates will have the following: Circa 2 years in ITIL Service Operations with a focus on Problem Management Analytical approach to problems and excellent attention to detail Work under pressure and to deadlines Continuous Service Improvement mindset BI Tools – Ideally Power … BI or EazyBI - Desirable Jira/Jira Service Desk/Confluence - Desirable Excel Duties will include the following: Assisting in Problem Management investigations with technical subject matter experts Partaking in post incident reports for all major incidents to senior IT leaders Being responsible for the prevention of recurring more »

role we’ll ask you to lead on delivering the Bank's strategies and plans to align with industry standards and regulations for Incident Management, Operational Resilience, and Business Continuity. This is a really varied role would suit someone who is a self-starter, enjoys being hands-on and … the maximum tolerable level of disruption to important business services, supported with specific outcomes and risk metrics. Building an effective Business Continuity and crisis management regime, being responsible for the development of Business Impact Assessments (BIA), Business Continuity Plans (BCP) test plans across the business, embedding governance, roles, and … and embed shared responsibilities. Coordinate and lead testing plans, highlighting weaknesses and areas for improvement. Provide monthly and ad hoc MI as required for management and risk committees. Liaise with stakeholders to provide updates on compliance status and delivery roadmaps. Work closely with outsourced service providers suppliers as required more »

what you will be doing: • Strategically developing, optimising, and supporting IT infrastructure and security architecture • Leading the internal infrastructure team, providing guidance, coaching, and management • Collaborating with stakeholders including project teams, service desk, operations teams, and external partners • Managing key external infrastructure 3rd parties and suppliers, ensuring performance and … team • Driving IT customer service and continuous improvement initiatives • Maintaining documented technical support procedures for all key IT systems • Manage assigned tickets, resolutions, and problem management, providing 3rd line technical support • Working with service delivery teams to maintain SLAs and supportability for defined IT services • Providing expertise in … IT and Cybersecurity, ensuring compliance with relevant standards Ideally, your skills and experience will include: • Excellent team and line management, able to lead dynamic and delivery-focused teams • Strong technical knowledge across IT Infrastructure technologies including WAN/LAN/WLAN, cloud services (Azure/AWS), domain services, servers more »

IT service engineers across two sites: Reigate and London. This role incorporates managing daily operations of the IT service desk and implementing service management processes such as incident and problem management, service request fulfilment, KPI management as well as configuration and asset management. Key Responsibilities: Lead more »

The Level 3 Helpdesk Technician is a senior technical support specialist responsible for providing advanced troubleshooting, problem resolution, and escalation support for complex IT issues. This position requires in-depth technical expertise, strong analytical skills, and the ability to lead and mentor junior members of the helpdesk team. Key … related to systems, networks, applications, and infrastructure. Develop and implement effective solutions, workarounds, or patches to resolve technical issues promptly and minimize downtime. Escalation Management: Coordinate and manage escalated tickets, ensuring timely resolution and effective communication with stakeholders. Act as a liaison between the helpdesk team and other IT … engineers, and software developers. Provide guidance, technical expertise, and mentorship to Level 1 and Level 2 technicians to facilitate knowledge transfer and skill development. Problem Management: Conduct root cause analysis (RCA) and post-incident reviews for major technical incidents to identify underlying causes and prevent recurrence. Collaborate with more »

needs. Summary and purpose of the job: We are seeking an experienced and talented Service Delivery Manager to provide pro-active & reactive technical account management & troubleshooting to specific Public Sector customers who utilise our products. The successful candidate will attend face-to-face and remote meetings with customers across … which will ultimately end with the customers challenges being overcome and the highest satisfaction achieved. They will work with the Head of Service Delivery Management and the Operations management team to help ensure we are always providing the highest standards to our customers and continuingly improving our service. … issues, troubleshooting with our engineers to find resolution. Regular and agreed communication with the customer. Trend analysis within your account and also from within Problem Management ownership Reporting against contractually agreed SLAs and guidelines Proactively working with customers to ensure a continued successful relationship. Continually looking for ways more »

Senior ServiceNow Developer, your mission is to transform and enhance our ServiceNow platform, driving operational excellence throughout the organization. You'll lead IT service management innovations, aligning our technology with strategic goals to boost efficiency and effectiveness. Your expertise will enable superior service delivery and set new industry standards. … ServiceNow architecture and development practices Expertise in JavaScript, JSON, APIs, SSO, and Azure Familiarity with core ServiceNow modules: ITSM, ITOM, CSM, CMDB, Change, Incident, Problem Management, HAM, and SAM Advanced skills in implementing ServiceNow solutions Strong analytical, problem-solving, and troubleshooting skills Required certifications: ServiceNow Certified System more »

excellent service to IT customers. You will be responsible for the direct supervision of the IT Support team including 1:1s, delegation of workload management, skills matrix and training requirements. Whilst in this role you will also be expected to liaise with both IT customers and the Infrastructure and … Business Systems Teams to ensure continuity for problem management and service requests. What we offer Your work, your contribution, deserves to be recognised and rewarded. Have a look at the benefits we offer: Work life balance: Hybrid/flexible working arrangements 25 days annual leave, plus buy and … Onsite showers and toiletries provision Free onsite parking What youll be doing To manage the IT Helpdesk system, allocating problems and requests as appropriate. Management of the annual IT Hardware replacement programme. Assist with IT related purchase orders. Undertake any other duties of a similar level and responsibility as more »

personal service requests to provide assistance Incidents Take ownership of issues and incident related tickets that are escalated to the Business Systems queue Change Management Raise and represent Business Systems Change Requests in CAB. Implement if actions are to be completed by Business Systems team and coordinate 3rd party … vendors for their steps Problem Management Investigate ongoing and known issues to find the root cause and resolve Applying fixes and upgrades as required, working with third party suppliers as necessary, Executing small projects to make improvements and provide support for larger projects as required, Managing application configuration … ensure maintain strong security, reliability, sustainability and cost effectiveness. Experience : Strong technical skills deploying, managing and supporting IT business applications, Strong analysis, troubleshooting and problem-solving skills, Must have knowledge of SQL/Oracle database administration Must have knowledge of Web technologies and Windows Server environment Must be aware more »

lets be there for each other! Career Development & Encouragement What will my responsibilities be as a Lead Digital Support Analyst? Responsible for supporting the management of all IT Assets records agreed by the Corporate Head of IT & Digital. Responsible for developing our Service Hub solution to be aligned to … Manager to effectively manage our IT & Digital Team risks to corporate policy and guidelines. Responsible for supporting the delivery of a responsive incident and problem management support service to colleagues by undertaking root cause analysis to avoid reoccurring problems to improve system user experiences. Support in resolving customer … promptly to agreed targets and learn lessons wherever possible to prevent them reoccurring. Support the Service Delivery Manager with third-party IT supplier contract management activities and lead meetings according to policy and guidelines. Support the Service Delivery Manager to deliver IT projects, develop service improvement plans, deputise when more »

through to resolution; provide user support, user administration and customer liaison Assess and prioritise incidents Identify root cause and liaise with the Incident and Problem Management team Monitor, track and drive incident investigation, diagnosis and resolution to exceed and meet SLAs Provide technical assistance for service issues in … known or reoccurring errors, major outages to live incidents for reporting purposes Maintain an awareness and understanding of incidents allowing effective communication with senior management and customers Identify patterns in incidents and possible contributing factors or causes of system failure Contribute to the ongoing internal and external knowledge documentation more »

This is a challenging role that requires your knowledge and expertise to help create and drive the delivery of a 1st class software asset management service for Thames Water. You will be part of a new team, which has just implemented a new Software Asset Management Tool, as … part of creating our own in-house multi-million-pound ITIL service management framework reporting to the software asset manager. You will be involved in continuously improving our service for our current and future long-term vision. The Licence Management Lead will work with and support the Software … Licence Manager to ensure that all of Thames Waters software license management services are provided effectively and efficiently. The Licence Management Lead will also support the team with onboarding/maintenance of the recently implemented SAM tool, as well as creating and updating software asset management policies more »

the Application Support Analyst has primary responsibility for providing day to day operational support for the Company Application Portfolio, through the effective use and management of incident, requests and problems. You will be responsible for the regular monitoring and maintenance of the application portfolio. You will be responsible for … the change management process for the Company, ensuring that the all changes are managed in accordance with the appropriate policies and that they have an appropriate roll-back plan and are scheduled in conjunction with the SSC and 3 rd party suppliers as appropriate. In addition you will provide … appropriate SharePoint expertise, in terms of support, content management and development of sites, services and functionality. Responsibilities Provide 2 nd and 3 rd line support for the Company application portfolio Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising Liaise with 3 rd more »

and industry standards. Organizes training programs for staff in the department to enhance their skills and improve their job knowledge. Produces and presents to management periodic reports of technical operations. This position will be 3 days in the office, in Raleigh and 2 days remote Qualifications: Bachelor's Degree … Application Support. What you bring: Hands-on experience in RDBMS architecture and performance tuning RDBMS like Oracle/SQL Server. Strong organizational and Incident, Problem Management skills. Technical skills and tools knowledge: ServiceNow, Remedy, Oracle, SQL. 3+ years Deep Understanding of service design for Cloud (AWS/Azure … or similar using Containers, Container Orchestration (like Kubernetes), configuration management, and Kafka Operationally Focused: Passionate about monitoring, resiliency, uptime, performance, and automation. Performance driven: Passionate about capacity planning, load testing, and stress testing. 2+ years of deep experience with AWS (or similar cloud technologies) AWS/Azure Certified is more »

and industry standards. Organizes training programs for staff in the department to enhance their skills and improve their job knowledge. Produces and presents to management periodic reports of technical operations. This position will be 3 days in the office, in Raleigh and 2 days remote Qualifications: Bachelor's Degree … Application Support. What you bring: Hands-on experience in RDBMS architecture and performance tuning RDBMS like Oracle/SQL Server. Strong organizational and Incident, Problem Management skills. Technical skills and tools knowledge: ServiceNow, Remedy, Oracle, SQL. 3+ years Deep Understanding of service design for Cloud (AWS/Azure … or similar using Containers, Container Orchestration (like Kubernetes), configuration management, and Kafka Operationally Focused: Passionate about monitoring, resiliency, uptime, performance, and automation. Performance driven: Passionate about capacity planning, load testing, and stress testing. 2+ years of deep experience with AWS (or similar cloud technologies) AWS/Azure Certified is more »

and industry standards. Organizes training programs for staff in the department to enhance their skills and improve their job knowledge. Produces and presents to management periodic reports of technical operations. This position will be 3 days in the office, in Raleigh and 2 days remote Qualifications: Bachelor's Degree … Application Support. What you bring: Hands-on experience in RDBMS architecture and performance tuning RDBMS like Oracle/SQL Server. Strong organizational and Incident, Problem Management skills. Technical skills and tools knowledge: ServiceNow, Remedy, Oracle, SQL. 3+ years Deep Understanding of service design for Cloud (AWS/Azure … or similar using Containers, Container Orchestration (like Kubernetes), configuration management, and Kafka Operationally Focused: Passionate about monitoring, resiliency, uptime, performance, and automation. Performance driven: Passionate about capacity planning, load testing, and stress testing. 2+ years of deep experience with AWS (or similar cloud technologies) AWS/Azure Certified is more »

and industry standards. Organizes training programs for staff in the department to enhance their skills and improve their job knowledge. Produces and presents to management periodic reports of technical operations. This position will be 3 days in the office, in Raleigh and 2 days remote Qualifications: Bachelor's Degree … Application Support. What you bring: Hands-on experience in RDBMS architecture and performance tuning RDBMS like Oracle/SQL Server. Strong organizational and Incident, Problem Management skills. Technical skills and tools knowledge: ServiceNow, Remedy, Oracle, SQL. 3+ years Deep Understanding of service design for Cloud (AWS/Azure … or similar using Containers, Container Orchestration (like Kubernetes), configuration management, and Kafka Operationally Focused: Passionate about monitoring, resiliency, uptime, performance, and automation. Performance driven: Passionate about capacity planning, load testing, and stress testing. 2+ years of deep experience with AWS (or similar cloud technologies) AWS/Azure Certified is more »