51 to 75 of 256 Problem Management Jobs

Active Directory Engineer provides support, implementation, and design services for Microsoft Active Directory and Windows-based systems across the enterprise, including directory and identity management solutions. The core infrastructure technology duties include enterprise Microsoft Active Directory, ADFS, Microsoft Certificate Services, Azure Authentication, policy configuration, and top-level support for … implementation via partnership with project and other teams. •Identify opportunities to innovate, extend and enhance service delivery everywhere possible. •Perform Root Cause Analysis and Problem Management for directory services environment. •Serve as the escalation point for application support and troubleshooting, provide guidance and direction in resolution of escalated … escalation for support issues. •Expert knowledge in: Creating, administering, and troubleshooting Group Policies (GPOs);Active Directory Federation Services (ADFS), SAML, SSO; Windows Certificates Services Management; Distributed File System including both DFS-N, and DFS-R •Mid-level knowledge in: Windows Server Operating Systems (2012 R2 to 2022);Azure Active more »

Description Looking for an exciting opportunity to make an impact as ITSM Problem Manager? 1901 Group (A Leidos Company) has an exciting Problem Manager based in our San Antonio Texas office. POSITION SUMMARY: This position is slated to start in June 2024. This IT Service Management (ITSM … Problem Manager position is a specialized role within the Maintenance Operations Center in support of the Air Force Integrated Defensive Cyberspace System (IDCS). This role within maintenance operations will focus on managing and resolving recurring issues to prevent them from affecting mission operations. This unique role will focus … on Problem management associated with a mission focused, integrated IT System that is deployed worldwide. Primary Responsibilities: Problem Identification: Identify and analyze recurring incidents and problems in the integrated IT system. Collaborate with Incident Management and other teams to gather relevant data and root causes of more »

problems on end-users. Prioritize problems that have a significant impact on service delivery and customer satisfaction. Continuous Improvement: Continuously evaluate the effectiveness of problem management processes and make recommendations for improvements. Basic Qualifications: Bachelor's degree and 4+ years of experience in software and systems engineering, additional … years of experience will be acceptable in lieu of a degree. Customer-service oriented with a problem-solving attitude Excellent written and verbal communications skills Proficient in Microsoft Office tools, primarily Word, Excel, and PowerPoint. Able to interpret an extensive variety of technical and non-technical instructions and deal … Excellent verbal and written communication skills Secret Clearance, able to qualify for TS/SCI, US Citizenship required Preferred Qualifications: Experience with Software Release management Original Posting Date: 2024-05-01 While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open more »

This role is a 3rd Line Team Leader role with Incident Problem Management Responsibilities. Looking after a team of 8. Preference will be for candidates who have worked for a Managed Service Provider Main Goal As 3rd Line TL, you will be responsible for defining, managing and enhancing … IT Problem Management processes in line with ITIL principles to ensure a high level of customer service is achieved and maintained. Providing 3rd line support across all technologies of the managed service portfolio and managing a team of driven individuals. As a Problem Manager, you will be … someone who has experience of handling SLAs and KPIs to help mature IT processes and procedures. Excellent knowledge of ITIL Service/Incident/Problem Management (ITIL Version 4) would be advantageous. Responsibilities/Tasks and maintaining the Problem Management Policy/Framework trend and root more »

managing an IT Support team Bachelor's degree in Computer Science, Information Technology, or a related field. 5+ years of experience in IT support management, including experience leading a team. Strong technical knowledge of computer hardware, software, and networking technologies. Excellent communication and interpersonal skills, with the ability to … explain complex technical concepts to non-technical stakeholders. Experience with incident management, problem management, and change management processes. Excellent leadership and mentorship skills, with the ability to motivate and inspire a team. Ability to work in a fast-paced and dynamic environment Responsibilities: Manage a team … of IT Support Technicians, providing guidance, mentorship, and training as needed. Develop and maintain processes for incident management, problem management, change management, and other IT support activities. Ensure that all support requests are handled promptly, efficiently, and effectively, and that client satisfaction is consistently high Partner more »

will be responsible for ensuring smooth service delivery and customer satisfaction. The main duties of the Service Delivery Manager will include setting up incident management and high-severity incident management processes, ensuring team compliance, scheduling regular meetings, ensuring governance and controlled change management, analyzing incident trends, and … continuous improvements. Responsibilities: 1. Provide Level 3 (L3) support 24/7 for technical issues within the IT infrastructure. 2. Setting up the incident management and high-severity incident management process. 3. Ensuring the team stays compliant with all relevant processes and regulations. 4. Scheduling and conducting all … to Fri, and from 18:00 Fri to 08:00 Monday (i.e. the weekend) on a rota basis. 8. Managing Major/Minor Incident Management (MIMs) including attending MIM meetings and following the incident management processes. 9. Managing Problem Management, Knowledge management and Change Management more »

world’s leading suppliers of industrial trucks and supply chain solutions Logistics and Supply Chain Experience are essential for this role. Main duties Relationship Management: Build and maintain a strong customer relationship giving exceptional customer service and providing advice and guidance on relevant software solutions. Ensure a high level … Act as the primary point of contact for your allocated customers, and act as a point of escalation when required for incidents and problems. Management: Maintain a deep understanding of service management principles, frameworks (such as ITIL), and best practices to ensure the efficient and effective delivery of … services. This includes incident management, problem management and change management. Management: Ensure timely delivery of Projects/Enhancements in line with both the customer’s and our business requirements. Knowledge: Maintain an appropriate level of knowledge of our products, services, and technological developments to be able more »

to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure. Our services include a spectrum of management, consulting, and systems integration services to … and alternatives considered. Responsible to assesses software packages on their ability to meet all or parts of specified business requirements and advises colleagues and management on their technical suitability. Responsible to provides operational oversight of outsourced partner in the delivery of projects and day-to-day activities. To Coordinate … action is taken to investigate and resolve them, with minimal downtime to systems and services. Responsible to Maintains up to date information on major problem resolution and ensures the communication of such information to all interested parties. Ensures that problems are fully documented within the configuration management defect more »

products, and proactively creating documentation to enhance knowledge sharing and resolution efficiency. The role is a blend of L2/L3 Technical support and problem management, requiring a proactive approach to continuous improvement, problem management, and root cause analysis. ** The role is based in High Wycombe … role. A good understanding of integrated POS or retail payment solutions is essential, as is the ability to work under pressure and coordinate complex problem-solving efforts. Familiarity with the ITIL framework is advantageous. Key skills include strong proactive customer service, excellent communication, the ability to work with diverse more »

equipment along with remote support of our International user base Troubleshoot desktop and system problems, diagnose and solve hardware/software Task, Incident and problem management through ticket system Provide exceptional service support to the business Provide solution(s)/work around(s) to incidents and problems Contribute … processes and procedures Install, maintain and support new applications Prioritising and managing several open cases and mini projects at one time Trend analysis and problem management Establishing a good working relationship with the business and 3rd party’s Keep up to date with advancements in technology Review of … industry experience Great interpersonal skills and an excellent telephone manner Comfortable with working in a fast-paced environment A thorough and detailed approach to problem solving An ability to engage professionally and always deliver an exceptional client experience An ability to work under pressure and respond to tight deadlines more »

+ benefits Key skills: VMware, VCP, vSphere, ESX, HPE, Aruba, VCAP, VXRail, IBM Spectrum Protect, TSM, Tivoli, Tivoli Storage Manager, Dell/EMC, Incident Management, Problem Management, Veeam, Dell/EMC, DellEMC, Storage, SAN, Backup, Engineer, MSP, IT Service Provider *MUST HAVE A UK DRIIVING LICENSE * Chapman … and delivery of IT infrastructure and Storage Services support Looking to storage and hardware issues and provide root cause analysis Change, Release and Incident Management effectively and timely Working to strict project deadlines in line with SLA’s Skills and Experience: Proven track record of 3rd line infrastructure support … building skills with internal/external customers Strong personal drive, sense of responsibility and accountability, results driven Methodical in approach with sound analytical and problem-solving skills, and keen attention to detail Enjoys a challenge Excellent opportunity within a thriving business that look after and develop their staff. Apply more »

operating model and training end-users to bring the culture change Implement global workplace transformation solution by using a mix of analytical solution and problem management process to proactively monitor and initiate problem resolutions Implement AV (Audio/Video) Operating Model across the globe by using innovative … knowledge ITIL V-3, along with experience in certification of IT & Security certifications like ISO 20/27 K Certifications etc. 3rd Party Vendor Management & Contract Negotiation Skills & Experience. Ensure and develop relationship with customers, stakeholders with high satisfaction level Liaison between business leaders and senior management to … drive program/projects budget at strategic level Drive overall governance of the Tools Deployment function by Technical Project management and Coordination, leading Project and Functional discussions with Client/HCL internal IT Executives, IT SMEs, and End Users during (as appropriate): Solution Defense & Business Case Presentations Tool Capability more »

more recently, Pirtek in Europe - all of which benefit from the Group’s central support services, in particular; Franchise Support, National Sales/Account Management, Information Technology, Marketing, Finance, Recruitment and HR. What does it entail? This is a hybrid role, with presence required at our IT Head Office … aspect across the entire group including office across the UK and Europe. Key responsibilities and accountabilities: Server and cloud administration Group wide support and problem management Implementing and testing disaster recovery plans Assisting and upskilling more junior members of the team Patch and security management Network monitoring … and administration Assisting with IT project work Change management Ensuring the smooth running of the IT function group wide What IT experience are we looking for? The ideal candidate will be knowledgeable across most areas of IT. A proactive approach to support and problem resolution. Some leadership and more »

Problem Manager - 3rd Line Support - Lead, Trends Reading - (2 days remote a week) £45k + bonus + benefits A leading technology focused manufacturing company, who's product widely services a huge section of the major global industries, are looking for a Problem manager/3rd Line support Lead. … As Problem Manager and 3rd Line Team lead , you will be responsible for defining, managing and enhancing IT Problem Management processes in line with ITIL principles to ensure a high level of customer service is achieved and maintained. Providing 3rd line support across all technologies of the … managed service portfolio and managing a team of driven individuals. To be considered for the Problem manager position, you will need experience of : An IT service desk. 3rd Line support Problem/incident Management Managing a team of 5 or more people Desktop, Networking, Server experience. ITIL more »

role The purpose and prime objective of the Incident (IM) and Service Request Manager (SR) is for delivering effective IM/MIM (Major Incident Management) resulting in the provisions of stable and robust services to the global business. Focus is on restoring service efficiency and effectively from incidents, working … with Problem Management in eliminating recurring incidents and to minimize impact of incidents that cannot be prevented or resolved permanently. Key Responsibilities will include, (but not limited to): The IM/SR will create, manage and continually improve the incident (Including major) and service request management process … and that they comply with governance and controls. You will work with global and regional teams to deliver a single set of standardised incident management policies and processes which are management, governed, and facilitate a global incident forum to drive compliance to incident policies and improvements. Candidate will more »

The Cloud Design & Migration Engineer provides technical support to our clients directly, and to other members of our teams in house. Providing technical account management to a key group of strategically important customers, you will provide solutions, design and provide technical management on projects, and progress the commercial … Proven technical support experience in a similar environment. Excellent level of technical experience of Windows and Microsoft Modern Workplace technologies Experience of Azure Environment - Management, Design, Implementation & Customer Migration to the cloud Experience of Intune and Autopilot - Management, Design, Implementation Co-Pilot experience would be a bonus. Modern … On-Premises infrastructure management – Current Windows Server versions & services Network Infrastructure - Management, Design, and Implementation Proven experience in a customer contact/facing role - Ability to explain information in a professional manner to differing levels of technical knowledge. Understanding of incident and problem management, change and more »

The Opportunity: We are currently looking for an experienced Service Manager to deliver incident and problem management activities for the support of a nationwide traffic control system. You will join a team of experienced Service Managers handling P1-P3 incidents based on the ITIL Incident Management framework. … Incident dashboards and reports, utilising data to drive improvement actions across the team. Skills and Experience: Strong experience working in a Service Manager or Problem/Incident Manager role In-depth understanding and certifications in service management methodologies (ITIL V4 and/or ServiceNow) Experience with change management planning and documentation A deep understanding of escalation actions, processes and reporting Extensive exposure to release and deployment management processes Ability to manage senior level stakeholders and end clients Willing to work as part of a rota to ensure 24/7 coverage Please call James Sample here more »

CCaaS. The Cloud Design & Migration Engineer provides technical support to clients directly, and to other members of their teams in house. Providing technical account management to a key group of strategically important customers, you will provide solutions, design and provide technical management on projects, and progress the commercial … where needed to ensure success. The successful candidate will have the following technical experience: •Windows and Microsoft Modern Workplace technologies. • Experience of Azure Environment - Management, Design, Implementation & Customer Migration to the cloud. • Experience of Intune and Autopilot - Management, Design, Implementation • Co-Pilot experience would be a bonus. • Modern … On-Premises infrastructure management – Current Windows Server versions & services o Remote Desktop Services, Session Host, Connection Broker experience beneficial. • Network Infrastructure - Management, Design, and Implementation. • Proven experience in a customer contact/facing role - Ability to explain information in a professional manner to differing levels of technical knowledge. more »

sales engineer with positioning the right security posture to the customer. • Monitor industry networking security updates, technologies and best practices to improve overall security management and to remain informed of new technical developments and trends in the industry. • Liaise with Partners/Vendors to fulfil agreed customer expectations. • Produce … Edgeconnect, VMWare Velocloud, Forti Secure SD-WAN) • Security Architecture and design multi-platform solutions for managed security service clients • Technical lead during project planning, management and implementation of client solutions (Pilot & POC deployments). • Participate in project calls with clients to review and capture low level design requirements, best … and learning; ability to gauge one's strengths, limitations and interests accurately, and use this knowledge for purposes of performance effectiveness self-development. · Conflict Management: Knowledge of managing conflicts; ability to anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation level. · Decision more »

identifying, controlling and storing any pertinent information, and preserving information objects to make certain that they may be current, applicable and valid. Participate in Problem Management, Major Incident and Disaster Recovery sports as required Skills Needed: Previous experience in a similar role/2nd Line Support Experience supporting … of AV and interactive equipment; such as projectors, video-conferencing equipment, interactive equipment ITIL Foundation qualification (v3 or v4) Strong understanding of ITIL service management processes Experience using an ITSM ticket management system Research indicates that men will apply to a role when they only meet more »

more recently, Pirtek in Europe - all of which benefit from the Group’s central support services, in particular; Franchise Support, National Sales/Account Management, Information Technology, Marketing, Finance, Recruitment and HR. What does it entail? This is a hybrid role, with presence required at our IT Head Office … accountabilities: Troubleshoot desktop, laptop and mobile problems, diagnose and solve hardware/software problems Provisioning and supporting new computer and mobile hardware Incident and problem management: Be a main point of contact and provide communications during major system issues Provide exceptional service support to the business Provide solution … and Problems Contribute to polices, processes and procedures Install, maintain and support new applications Work to SLA thresholds for incident(s), request(s) and problem(s) Own and operate starters, leavers and movers processes Trend Analysis and review of logs, backups, patches and security alerts Establishing a good working more »

not limited to Japan Remittance process improvements, India laptop SWAT analysis, CCP Dedicated Support enhancement, and the strategic planning for new campus transitions. Project Management: Plan, initiate, and manage IT projects, coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according … to plan. Stakeholder Management: Develop and maintain relationships with a wide range of stakeholders across different levels and regions. Understand and manage stakeholder expectations, providing regular updates and ensuring strategic alignment with business goals. SWAT Analysis: Conduct SWAT (Strengths, Weaknesses, Opportunities, Threats) analyses to identify strategic improvement opportunities across … completed within timelines and budgets. Transformation Leadership: Drive transformation initiatives that streamline operations and enhance service delivery across the international spectrum of Site Services. Problem Management: Address and resolve complex issues that affect the operations, effectiveness, and efficiency of international projects. Reporting and Analysis: Develop comprehensive reports detailing more »

services in line with the Statement of Work and company standards Creating and tracking the Service improvement plan (SIP) including quality assurance Own the problem management process, proactively coordinating resolutions with customers, third parties and internal teams. Publication of regular service reports and review with key stakeholders and … suppliers Respond to escalations and to high priority incidents which may require escalation and assist with any management support. Ensure all ITSM policies are adhered to. Provide project/service transition support around Stakeholder communications for planned & unplanned service interruptions (Outages, maintenance etc) Accountable for the resolution of priority … and continuous improvements. Contribute to a 24x7 On-call rota to manage P1 and P2 incidents. Role Requirements 5+ years industry experience IT service management Service reporting experience and ability to interpret metrics. Outsourced/Service integration service management. Demonstrable experience of creating and owning a Service improvement plan more »

that arise. Collaborate with cross-functional teams to resolve problems quickly. Conduct post-incident analysis to identify root causes & implement preventive measures. Work on problem management, including identifying recurring issues and implementing long-term solutions. Knowledge and Experience Relevant Bachelor's degree in Computer Science, Information Technology, or more »

Shift Teams are fully ITIL aligned working alongside the Service Desk 1st, 2nd & 3rd Line Network Support Teams, Senior Engineers and the Service Delivery Management Team. The ideal candidate will need to be able to provide the highest levels of support to the team delivering mission-critical services as … timely resolutions within a 95% SLA. Key Responsibilities: Ensure all tasks are allocated, owned and actioned across shifts - network monitoring, email and call handling, problem management etc Process leadership to support 24/7 shift team Support escalations of major incidents requiring senior management support Manage relationship … the customer is kept informed of the progress of the fault and the system is kept updated regularly Participate in the development and performance management of the shift team Drive continuous improvements in service Own operational handover to ensure all activity are actioned and communicated effectively more »