Manchester, North West, United Kingdom Hybrid / WFH Options
Chroma Recruitment Ltd
Chroma are currently recruiting for a ProblemManager to join a rapidly growing Managed Service Provider in their Manchester or Leeds office on a hybrid basis (2-3 day a week on site) offering up to £50K per annum. As the sole ProblemManager, your role … ensure customers have uninterrupted access to their services. This is a growth-related position to support a busy service desk team. Benefits of the ProblemManager role include hybrid working, industry leading trading, 23 days holiday (increasing with length of service as well as an option to buy … from 30 to over 200 staff and from £10m annual revenue to more than £40mand theyre not finished yet, with ambitious future plans! The ProblemManager will report to the Head of Operations and will work closely with the service desk engineers. This role will suit an experienced more »
Reading, Berkshire, United Kingdom Hybrid / WFH Options
Mentmore Recruitment
A leading technology focused manufacturing company, who's product widely services a huge section of the major global industries, are looking for a Problemmanager/3rd Line support Lead. As ProblemManager and 3rd Line Team lead , you will be responsible for defining, managing and … enhancing IT Problem Management processes in line with ITIL principles to ensure a high level of customer service is achieved and maintained. Providing 3rd line support across all technologies of the managed service portfolio and managing a team of driven individuals. To be considered for the Problemmanager position, you will need experience of : An IT service desk. 3rd Line support Problem/incident Management Managing a team of 5 or more people Desktop, Networking, Server experience. ITIL V4 or v3 Benefits include: Base up to £47k Bonus - paid Quarterly Flexible hours Remote working (2 days more »
Swindon, England, United Kingdom Hybrid / WFH Options
RedRock Consulting
Job DescriptionIncident Manager/ProblemManager x 3 - ITIL/ITSM - All Levels - Swindon - FinTech - New!Up to £38k+ Benefits + Bonus + Hybrid+++ 2/3 days on site per week +++Leading organisation in Swindon requires a number of Incident Managers/Problem Managers to … join its growing ITIL Service Operations function. Suitable candidates will have the following:Circa 2 years in ITIL Service Operations with a focus on Problem ManagementAnalytical approach to problems and excellent attention to detailWork under pressure and to deadlinesContinuous Service Improvement mindsetBI Tools – Ideally Power BI or EazyBI - DesirableJira …/Jira Service Desk/Confluence - DesirableExcelDuties will include the following:Assisting in Problem Management investigations with technical subject matter expertsPartaking in post incident reports for all major incidents to senior IT leadersBeing responsible for the prevention of recurring incidents by determining true root cause, and driving implementation of more »
Swindon, England, United Kingdom Hybrid / WFH Options
RedRock Resourcing
Incident/ProblemManager x 2 - ITIL - All Levels - Swindon - FinTech - New! £28,000 - £38,000 + Benefits + Bonus + Hybrid +++ 2/3 days on site per week +++ Leading organisation in Swindon requires a number of Incident Managers/Problem Managers to join … its growing ITIL Service Operations function. Suitable candidates will have the following: Circa 2 years in ITIL Service Operations with a focus on Problem Management Analytical approach to problems and excellent attention to detail Work under pressure and to deadlines Continuous Service Improvement mindset BI Tools – Ideally Power BI … or EazyBI - Desirable Jira/Jira Service Desk/Confluence - Desirable Excel Duties will include the following: Assisting in Problem Management investigations with technical subject matter experts Partaking in post incident reports for all major incidents to senior IT leaders Being responsible for the prevention of recurring incidents by more »