Reading, Berkshire, United Kingdom Hybrid / WFH Options
Mentmore Recruitment
A leading technology focused manufacturing company, who's product widely services a huge section of the major global industries, are looking for a Problemmanager/3rd Line support Lead. As ProblemManager and 3rd Line Team lead , you will be responsible for defining, managing and … enhancing IT Problem Management processes in line with ITIL principles to ensure a high level of customer service is achieved and maintained. Providing 3rd line support across all technologies of the managed service portfolio and managing a team of driven individuals. To be considered for the Problemmanager position, you will need experience of : An IT service desk. 3rd Line support Problem/incident Management Managing a team of 5 or more people Desktop, Networking, Server experience. ITIL V4 or v3 Benefits include: Base up to £47k Bonus - paid Quarterly Flexible hours Remote working (2 days more »
MI/ProblemManager Location: Hybrid (Hemel Hempstead-based with a 10% office/90% remote working split) Competitive Salary + Bonus and Benefits Are you a Major Incident or ProblemManager looking for a new role in an exciting and rewarding environment? At Haven, we … delivering exceptional IT solutions and support across a vast landscape. As we continue to grow and evolve, we\'re seeking a dedicated MI/ProblemManager to join our team. This is a new, full-time position that offers a unique opportunity to significantly impact our IT infrastructure … s health and stability. Your Opportunity: As an MI/ProblemManager, you will play a pivotal role in managing and resolving problems within Haven\'s IT infrastructure and technology systems. Your primary goal is to minimize the impact of incidents, prevent future occurrences, and maintain the reliability more »
Swindon, England, United Kingdom Hybrid / WFH Options
RedRock Consulting
Incident Manager/ProblemManager x 3 - ITIL/ITSM - All Levels - Swindon - FinTech - New! Up to £38k+ Benefits + Bonus + Hybrid +++ 2/3 days on site per week +++ Leading organisation in Swindon requires a number of Incident Managers/Problem Managers … join its growing ITIL Service Operations function. Suitable candidates will have the following: Circa 2 years in ITIL Service Operations with a focus on Problem Management Analytical approach to problems and excellent attention to detail Work under pressure and to deadlines Continuous Service Improvement mindset BI Tools – Ideally Power … BI or EazyBI - Desirable Jira/Jira Service Desk/Confluence - Desirable Excel Duties will include the following: Assisting in Problem Management investigations with technical subject matter experts Partaking in post incident reports for all major incidents to senior IT leaders Being responsible for the prevention of recurring incidents more »
Manchester, North West, United Kingdom Hybrid / WFH Options
Chroma Recruitment Ltd
Chroma are currently recruiting for a ProblemManager to join a rapidly growing Managed Service Provider in their Manchester or Leeds office on a hybrid basis (2-3 day a week on site) offering up to £50K per annum. As the sole ProblemManager, your role … ensure customers have uninterrupted access to their services. This is a growth-related position to support a busy service desk team. Benefits of the ProblemManager role include hybrid working, industry leading trading, 23 days holiday (increasing with length of service as well as an option to buy … from 30 to over 200 staff and from £10m annual revenue to more than £40mand theyre not finished yet, with ambitious future plans! The ProblemManager will report to the Head of Operations and will work closely with the service desk engineers. This role will suit an experienced more »
Leeds, West Yorkshire, United Kingdom Hybrid / WFH Options
VIQU Limited
Senior Incident and ProblemManager – Leeds/Rugby/Warrington/Hybrid £55k-£60k with a bonus of up to 15%. We have partnered with an organisation who are hiring for a Major Incident and ProblemManager to focus on the governance of IT incidents … and problems with the aim to reduce any business disruption. The ideal Major Incident and ProblemManager will be responsible for managing the full problem lifecycle and act as the lead in the Incident and Problem Management team. The role will be primarily based remotely with … travel to the organisation’s various sites twice a month. Responsibilities of the Major Incident and ProblemManager: - Take full ownership of incident management process and adhere to SLAs. - Play an active part in driving the incident reduction plan. - Lead the recovery of high-profile technology incidents within more »