1 to 25 of 109 SLA Jobs in England with Remote Work Options

Service Level Manager - SLA Specialist Location: London (Hybrid) Rate: £405 per day OUTSIDE IR35 Start date: ASAP 6 Months initial (extension likely) Are you ready to lead the charge in establishing and optimising Service Level Management? We're seeking an Service Level Manager to join a dynamic Service Integration and more »

Southend site local IT support. Help maintain core system uptimes. Company asset administration. IT system and asset reports. Respond to support calls within current SLA’s. Skills & Experienced required Organisational skills Attention to detail Excellent communication, verbal, written and presentation Self-motivated Ability to multitask Communicate with users at all more »

privacy and security standards and regulations. Provides internal customer support via assigned tickets for security-related issues, while ensuring assignments are resolved within assigned SLA's. Evaluate and implement CIS critical security controls where necessary. Will provide input into cybersecurity strategic roadmap and annual budget. Adhere to applicable change management more »

delivery speed for a marketing channel. * Performance Measurement: * CRM Enablement: Enabling operational delivery of CRM campaigns within a global organization in compliance with agency SLA targets. Qualities we're looking for: * Experience working in a role in digital marketing, ideally in a company operating at a global scale and working more »

and trust with subscribers through open and interactive communication Collaborate with Internal key team members to ensure high level of customer service matching our SLA'S Ensure any development requests are communicated with the tech team Provide top quality customer service The salary for this role is £25,000 to more »

successful delivery. The aim of this role is to provide reporting and analysis of information to support delivery of requirements as identified by the SLA with our customers (internal and external) whose overarching goal is to commission effectively within the local health economy, whilst maintaining national performance standards. They will more »

over the phone and using MS Teams · Ensure that incidents and requests are resolved in a timely manner in line with Service Level Agreements (SLA) · Escalate issues to 3rd line support as required, either to EMEA 3rd line or external service providers ensuring they are driven to meet service level … all written communication · Tactful and diplomatic when dealing with pressurised situations · Able to manage own tasks across various areas and prioritise appropriately according to SLA to meet business deadlines · Ability to work effectively alone and within your team/group or project, under the appropriate supervision · Maintain good working relationships … the company · Ownership of all incidents and service requests managed by 2nd line · 85% of incidents resolved within OLA · 90% of incidents resolved within SLA · 90% of incidents responded to with OLA · Feedback from team members and customer satisfaction questionnaires · Regular performance and development review more »

Network Services Process orders and complex orders for customers and channel Partners Manage group email inbox ensuring customer responses are met within agreed company SLA’s/expectations Maintain effective communication with all customers/suppliers and partners Be competent on all supplier portals and Communication processes Identify any errors more »

business. Managing services both on-premises and within cloud technologies. Digital Support Tasks: Responding to requests and incidents with professionalism and timeliness to meet SLA objectives of the department. Solving technically complex challenges through use of knowledge and working with support teams. Working with third party vendors and suppliers to more »

promotion from brief to completion. The of Campaign Manager role will involve: Taking detailed briefs in relation to new product launches Providing quotations, managing SLA and budgets Responsible for managing the fulfilment and distribution of products to comapies and influencers Providing outstanding customer service, updating, and dealing with client's more »

are captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA). Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such more »

including 13.5% Pension scheme and a wide range of travel and shopping discounts) Key Skills: Build and delivery or End User Devices, (ITIL, ServiceNow, SLA's etc.) (Technical: Windows 10, M365, MEM/Intune, SCCM, Azure AD, Storage, Virtual Desktop, Storage solutions etc.) Why Apply: This is a key role … responsible for ensuring that the End User Device services are built and delivered across Berkshire and Hampshire locations, meeting all required SLA's for EUD availability and accreditations. The Role: EUD Builds and Roll-outs - Manage quarterly builds and build roll-outs, (configuring drivers, updates/patches etc.), with the more »

a global multi-site environment. You will oversee service desk analysts and infrastructure engineers, ensuring high-quality technical services. A deep understanding of ITIL, SLA management, strong networking, and Microsoft hybrid solutions is required. You will have a strong technical background in infrastructure services and be proficient in networking, cloud … Autopilot. Experience in end-user computing support and cybersecurity best practices. Proven leadership skills and effective team management. Monitor system performance, optimize, and ensure SLA adherence. Respond to escalated issues promptly and implement service improvements. Stay updated with emerging technologies. Cisco CCNP or CCNA certification. Fortinet Certified. Microsoft Azure certifications. more »

Service Level Manager - SLA Specialist Location: London (Hybrid) Rate: £405 per day OUTSIDE IR35 Start date: ASAP 6 Months initial (extension likely) Are you ready to lead the charge in establishing and optimising Service Level Management? We're seeking an Service Level Manager to join a dynamic Service Integration and more »

Data Engineer £45,000 DOE Chester ShortList Recruitment are working with a leading client based in Chester who are recruiting for a Data Engineer to join their growing team. The successful candidate will ensure the data warehouse is maintained appropriately more »

mobile devices. Key Responsibilities: * Provide technical support and assistance to end-users experiencing issues with their mobile devices. * Troubleshoot and resolve technical issues within SLA and in a timely and efficient manner. * Configure and set up mobile devices for new & existing users, using a Mobile Device Management tool. * Provide training more »

learn, keep reading! Responsibilities and skills: Configure products according to the project specification. Manage your own time - monitor progress, address delays and adhere to SLA's. Identify and fix data issues. Keep abreast of your own projects, acting as primary contact - forge positive relationships. Creative problem solving. Proficient IT skills more »

team in a hands on capacity when required Client stakeholder management Escalation point for all issues Reporting - work closely with business leaders Improve team SLA's and Metrics Key experience required: Proven experience delivering a similar role for a similar sized enterprise - roughly 1400 users Previous experience leading teams Strong more »

process changes designed to improve efficiency Partner with peers within the organisation to improve tools, processes and customer support Be responsible for achieving agreed SLA/OLA/KPI targets To apply for this Senior Cloud Engineer role, your soft skills, expertise and experience should include: Managing/Operating/ more »

expectations of the customers and the business You'll be great in this role if: You have proven experience of working in a 24x7, SLA driven Managed Service Desk environment (essential) You are customer and service focused You are prepared to go the extra mile to resolve customer issues to more »

significant results on project or operational deliverables. Whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI’s and SLA’s. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical more »

a blue chip organisation in Portsmouth on a permanent basis. This Role will be site based, with occasional shifts based remotely. Due to company SLA's, candidates must live within one hour travel time of Portsmouth. Due to the nature of the end client, there is a requirement for financial more »

Areas: 1. Provide technical assistance to the Information Department to help ensure that the Trusts Data Warehouse and its processes fully support Contracting/SLA reporting requirements including Payment by Results (PbR) and SUS data submissions. 2. To respond to queries regarding data integrity within the departments Data Warehouse and more »

this Delivery Manager role? · Over 5 years of experience in managing a team. · Experience developing processes within a quality management system. · Ability to develop SLA KPI and OKR. · A technical understanding at a high level for software and hardware. · Good interpersonal and communication skills. What’s in it for you more »

documentation required for take on of new business Ensure all documentation is authorised and complete and in place prior to live date Prepare Service Level Agreement documentation for take on of new custody business and to evaluate and enhance documentation process as and when appropriate Ensure all records and systems more »