101 to 125 of 453 SLA Jobs in England

expectations of the customers and the business You'll be great in this role if: You have proven experience of working in a 24x7, SLA driven Managed Service Desk environment (essential) You are customer and service focused You are prepared to go the extra mile to resolve customer issues to more »

significant results on project or operational deliverables. Whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI’s and SLA’s. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical more »

significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI’s and SLA’s. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical more »

monitoring of systems and environments compliance monitoring and proactive/reactive management of issues of escalated colleague service requests or incidents as assigned within SLA 1st Line support/Service Desk in busy periods new hardware such as PCs, Laptops, iPhones and iPads. end user compute support tasks with 3rd more »

relating to an incident. Proactive problem management is an added advantage. Track the incidents/service requests/problem tickets to ensure resolution within SLA, escalate the unresolved incidents/problems as per the escalation mechanism, analyze the ticket trend and provide reports with improvement actions, create basic documents and more »

pro rata Provide frontline technical support across multiple business areas for all software applications and end user computing hardware. Work to agreed SLA’s and KPI’s, using ITSM tools to prioritize, resolve, and reassign tickets as soon as possible after they are logged. Provide technical support service for incidents more »

Aged Ticket, Shift-left, reassignment reduction, Incident coordination etc.) to realise maximum benefit. Advise, provide guidance and direction of Service Delivery and MI Management SLA’s, OLAs etc. to support the operational objectives of existing and new service delivery. Own Process Improvement protocols post-major incidents and ensure process uplift more »

to enable the Service Partner and/or Lexmark Technicians to effect a high percentage of first time fixes Manage and monitor customer’s SLA to ensure service delivery is provided in line with contractual agreements Taking end-to-end ownership of incidents, ensuring accurate and timely updates are maintained more »

using skills in active listening and problem solving • Respond to customers in a timely manner, with the appropriate level of priority within the stated SLA • Track all issues in a standard tracking system such as Microsoft Dynamics • Document server-side issues using ticketing software such as Jira • Create and manage more »

and personal development. 6. Communication and Work Relationships i. Associate Director of Income & Contracting, Deputy Heads of BI, BI Manager, Data Team Manager, Service Level Agreement Team Manager, Clinical Coding Manager, BI Data Quality Manager and their teams. ii. Finance & Performance Managers and their staff. iii. Divisional Triumvirates and associated more »

a blue chip organisation in Portsmouth on a permanent basis. This Role will be site based, with occasional shifts based remotely. Due to company SLA's, candidates must live within one hour travel time of Portsmouth. Due to the nature of the end client, there is a requirement for financial more »

Areas: 1. Provide technical assistance to the Information Department to help ensure that the Trusts Data Warehouse and its processes fully support Contracting/SLA reporting requirements including Payment by Results (PbR) and SUS data submissions. 2. To respond to queries regarding data integrity within the departments Data Warehouse and more »

regulatory compliance, and audit to inform, evidence and assure. Be accountable for driving delivery of agreed operational performance and compliance standards set out in SLA's, contracts and partnering agreement across RFLPS customer sites and safe transition of PFI contracts from private to public sector ownership upon expiry. Act as more »

tickets in order to track issues and escalation where necessary Proactively working with a team to gain the best solution in line with incident SLA Maintaining and administering user accounts, ensuring users have relevant access to fulfil their role Our Ideal Candidate Strong customer service skills and ability to communicate more »

and requirements of those areas. Ensure that third party support is handed over to the operational support teams with clear escalation along with service level agreement pathways and documents. Demonstrate a high ability in using a range of Microsoft Office tools. Act in professional manner with members of the public more »

ensure installations are correctly delivered (CMS Only) Resolve and content scheduling issues Work with account team to get correct content updates and set Scheduled SLA's BAU ticket resolution, responded to and resolved in a timely fashion Report any potential challenges around scheduling Requirements What can you bring to the more »

support for internal and Delivery I.T projects with relevant technical documentation. To manage all monitoring and alerting functions to meet internal and external customer SLA’s To manage patch/firmware management schedule for all internal and external networking environments. To assist and support with all Business Continuity Planning requirements. more »

the role. You must also have demonstrable experience in leading, developing and managing teams to deliver high quality services in an environment with stringent SLA's and payment mechanism. Fostering a positive and collaborative work environment, and ensuring the team's performance meets or exceeds expectations Since 1987, Mitie's more »

as part of a wider team across the business. A 'can do' attitude and be able to work within the timescales set through the SLA's. The ability to design and provide solutions to a wide range of complex problems. A passion for the environment and being a force for more »

issues effectively. Contribute insights to the bank's strategic projects, including Head Office integration, and lead the migration of applications and systems to reduce SLA dependency. Support and advocate for the continuous deployment model initiative, identifying and implementing performance improvements, decommissioning obsolete applications, and driving measurable solutions for stability and more »

this Delivery Manager role? · Over 5 years of experience in managing a team. · Experience developing processes within a quality management system. · Ability to develop SLA KPI and OKR. · A technical understanding at a high level for software and hardware. · Good interpersonal and communication skills. What’s in it for you more »

ensuring its smooth operation. Ensure Customer Support requests are dealt with in a timely and effective manner. Monitor Customer Service performance and report on SLA levels and effectiveness. Support and manage incidents, including reporting, resolution, and implementation of remedial action. Support the Partner Integration Manager in activities related to integrations more »

documentation required for take on of new business Ensure all documentation is authorised and complete and in place prior to live date Prepare Service Level Agreement documentation for take on of new custody business and to evaluate and enhance documentation process as and when appropriate Ensure all records and systems more »

of position: Plan or carryout Planned Preventative Maintenance activities and first line Break Down response, to the Mechanical & Electrical plant, equipment and systems within SLA’s/KPI’s Plan or assist specialist sub-contractors during routine site visits as directed Ensure correct working procedures are being adhered to via more »

new payroll provider to ensure smooth implementation - Ensuring all taxes are correct and update from payroll provider - Provide support to payroll providers to ensure SLA's are met. - MUST have experience processing UK Payroll using Workday - Global payroll experience ESSENTIAL If you are looking to challenge yourself in a sole more »