51 to 75 of 460 SLA Jobs in England

a timely, professional, and friendly service and provide 2nd line support for all calls that are logged either remotely or desk side. Working to SLA thresholds for incident(s), request(s) and problem(s), prioritising and managing workload effectively to deal with several open tickets. Floor-walking, desk based & remotely more »

tickets, prioritising accordingly ● Follow local asset management policies and procedures ● Planning and direction of own activities with minimal management supervision. ● Meet or exceed the SLA commitments ● Contribute to activities of all onsite SCC teams as required ● Proactive search for improvements & ensuring these are captured & progressed ● Work with onsite management to more »

role in our day-to-day UK support operations, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards. As a site support engineer, you will become an integral part of our customer more »

over the phone and using MS Teams · Ensure that incidents and requests are resolved in a timely manner in line with Service Level Agreements (SLA) · Escalate issues to 3rd line support as required, either to EMEA 3rd line or external service providers ensuring they are driven to meet service level … all written communication · Tactful and diplomatic when dealing with pressurised situations · Able to manage own tasks across various areas and prioritise appropriately according to SLA to meet business deadlines · Ability to work effectively alone and within your team/group or project, under the appropriate supervision · Maintain good working relationships … the company · Ownership of all incidents and service requests managed by 2nd line · 85% of incidents resolved within OLA · 90% of incidents resolved within SLA · 90% of incidents responded to with OLA · Feedback from team members and customer satisfaction questionnaires · Regular performance and development review more »

are capable of wider sharing and collaboration across all customers. Key Responsibilities: Supporting the Managed Services team in ensuring Logiq meet their contractual Service Level Agreement obligations. Undertaking technical activities, operating, managing, securing, and optimising a cloud-based Microsoft 365 service portfolio, including client-specific, on-premises, & SaaS platforms. Immediate more »

and help mitigating risks by forecasting future performance · Liaise with commercial to ensure that quality performance is measured against the customer’s individual service level agreement · Organize workshops and prioritize business requirements to define the development roadmap · Identify correlations and dependencies in complex data and make recommendations to operations and more »

Monitoring all client infrastructure and troubleshooting any issues Maintain and management of the internal ticketing system. Ensuring all tickets are dealt with within the SLA Project resource working alongside the project lead Infrastructure and Server maintenance Maintaining customer documentation Supporting our global client based on the helpdesk Logging and dealing more »

role in our day-to-day UK support operations, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards. As a site support engineer, you will become an integral part of our customer more »

remote networking. Responsibilities: Provide 1st Line IT Support to a variety of industries Occasional on-site support Diagnose hardware and software issues Work within SLA’s Provide a high level of support Manage and resolve tickets efficiently Setting up new users’ accounts and profiles and dealing with password issues Provide more »

provider(s), partners and customers. Take responsiblility for the development and maintenance of our Service Operations processes and work colleagues to ensure contractual obligations (SLA, KPI, etc) can be operationally monitored via systems and data. Planned & unplanned (emergency) change Configuration management of systems; Incident and Problem Management; Collaborating with our more »

internal customers of Vantage. The role requires delivery of solutions to hardware and software problems, whilst working in accordance with company policy and predefined SLA’s. Essential Job Functions Subject Matter Expert representing the IT department for all construction projects. Strong background designing and implementing fault-tolerant IT networks. Strong more »

the helpdesk and 24/7 lines are always covered Employee yearly appraisals Hiring of new staff Assist client account managers with reviews Ensure SLA’s/KPI’s are being adhered too Be responsible for all technical support staff, targets, disciplines and recruitment Additional pay can also be obtained more »

Network Services Process orders and complex orders for customers and channel Partners Manage group email inbox ensuring customer responses are met within agreed company SLA’s/expectations Maintain effective communication with all customers/suppliers and partners Be competent on all supplier portals and Communication processes Identify any errors more »

focuses on responsibilities outside of development tasks. Responsibilities Becoming the Technical Service Owner for assigned Applications/Technologies Ensuring support services meet our committed SLA’s & KPI’s are on target Conducting technical training/knowledge transfer when required to internal technical teams Managing the onboarding of new Global Technical more »

with customers to ensure projects are delivered on time & to agreed specifications. Leading & managing team members including on-boarding, 1 to 1's, KPI & SLA setting & management etc. The experience you will bring to the team: In depth experience in the design/architecture of Windows & Linux server infrastructure. Strong more »

permanent basis. Within this role, you will be responsible for 2nd & 3rd Line Responsibilities along with helping the core infrastructure platforms whilst maintaining operational SLA’s across the business. This role is more of a project delivery role as you would be spending most of your time on projects for more »

a difference. Our work stands out from the crowd. Offering exceptional 24/7 support based in the UK, dedicated Account Managers and unrivalled SLA guarantees on a wide range of our solutions, We are a trusted supplier of voice, data, cloud, security and mobile solutions to thousands of businesses more »

You will be working on a busy and active service desk, answering phone calls, webchats and other forms of digital contacts, keeping to agreed SLA's and KPI's. You will be supporting a key long-term partner as they go through a digital transformation with new and interesting services more »

business. Managing services both on-premises and within cloud technologies. Digital Support Tasks: Responding to requests and incidents with professionalism and timeliness to meet SLA objectives of the department. Solving technically complex challenges through use of knowledge and working with support teams. Working with third party vendors and suppliers to more »

for regular audits. Ensure the PPM’s are carried out in a high calibre manner and on time, adhering to specific contract KPI/SLA’s. Complete any necessary paperwork timeously and comprehensively and feedback directly into the contract QHSE systems. Management of small projects and extra work. Receiving and more »

for regular audits. Ensure the PPM’s are carried out in a high calibre manner and on time, adhering to specific contract KPI/SLA’s. Complete any necessary paperwork timeously and comprehensively and feedback directly into the contract QHSE systems. Management of small projects and extra work. Receiving and more »

promotion from brief to completion. The of Campaign Manager role will involve: Taking detailed briefs in relation to new product launches Providing quotations, managing SLA and budgets Responsible for managing the fulfilment and distribution of products to comapies and influencers Providing outstanding customer service, updating, and dealing with client's more »

Teams to deliver a high level of service to our extensive client base, whilst maintaining the order input, process and manufacture whilst adhering to SLA and KPI Targets. Key Deliverable • Act as a main point and own relationships of key customers, to support and to deliver revenue targets. • Identify business more »

payroll inputs and checks To co-ordinate the regular payroll feeds to the Payroll system To provide a high quality payroll output within agreed SLA’s & KPI’s To be a readily accessible specialist on payroll topics within TCS HRO To keep abreast of payroll legislative requirements and best practices more »

are captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA). Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such more »