Ideally 2-3yrs experience. Key Responsibilities: Manage tickets logged in our IT Service Management System and prioritise these in relation to the set SLAagreement in place with the customer, the risk and approximate amount of time required for the ticket; Liaise directly with the customer to resolve issues more »
of virtualisation technologies, HyperV or VMWare ***Excellent problem-solving skills and analytical approach ***Ability to work under pressure and complete work to deadlines and SLA's both as part of a team and individually ***Excellent communication skills, both written and verbally, ability to communicate in both technical and non-technical more »
/L4 analytical incident management and resolution alongside project-based deliverables across a large, expanding customer base to ensure quality service delivery and ServiceLevelAgreement compliancy. What you will be doing: Contribute to the planning of application/infrastructure releases and configuration changes Resolve support requests from customers by more »
significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI’s and SLA’s. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical more »
Hereford, Herefordshire, West Midlands, United Kingdom
LM RECRUITMENT SOLUTIONS LTD
the team to aid learning and proficiency Ability to quickly and efficiently identify IT systems issues/outages and escalate where required to ensure SLA targets are Effectively manage own time and workloads Ability to maintain a professional manner under pressure Capable of being highly responsive and having a strong more »
across client infrastructure Provide expertise and mentoring to Managed Services engineers in problem management of Microsoft solutions and service-related incident Operate to defined SLA, OLA and KPI models, in alignment with ITIL best practice and client commitments Oversee development and maintenance of documentation and knowledge management tools for both more »
significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI's and SLA's. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical more »
privacy and security standards and regulations. Provides internal customer support via assigned tickets for security-related issues, while ensuring assignments are resolved within assigned SLA's. Evaluate and implement CIS critical security controls where necessary. Will provide input into cybersecurity strategic roadmap and annual budget. Adhere to applicable change management more »
Hampshire, England, United Kingdom Hybrid / WFH Options
Taleo BE
significant results on project or operational deliverables. Whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI’s and SLA’s it is important that you are an effective communicator and comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and more »
Hampshire, England, United Kingdom Hybrid / WFH Options
Taleo BE
significant results on project or operational deliverables. Whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI’s and SLA’s. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical more »
Engineer on the Service Desk, acting as a single point of contact for our customers, logging and managing all calls, emails, and tickets within SLA, whilst acting as an escalation point for the Service Desk and implementing internal improvements. The successful applicant will be responsible for the delivery of support more »
a professional and patient manner when supporting users. Able to explain technical concepts and procedures to non-technical users. Being proactive and meet agreed SLA’s and project timelines and budgets. Skills in adapting, multi-tasking, and troubleshooting. Knowledge of network security, network management tools, and network automation ITIL/ more »
significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI's and SLA's. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical more »
significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI’s and SLA’s. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical more »
come from a networking background. '€¢Excellent understanding of Service Management principles and ServiceLevel metrics. '€¢Proven track record of providing excellent customer service to SLA's and experience of managing key customer relationships within a service management type role. '€¢Sound technical knowledge and understanding of IT/Network/Communications more »
Management tool, and they are prioritised and resolved according to the agreed SLA. Work to ITIL and industry standards in meeting the internal ServiceLevelAgreement and supporting the continual improvement of the IT Operations function. Work closely with the Infrastructure, Development and Application Support Teams as well as third more »
NHS Hertfordshire and West Essex Integrated Care Board (468)
via inbound communication channels Participate in regular team meetings Attend and contribute to regular appraisal and personal development meetings Manage incidents/requests agreed SLA/OLA and maximum efficiency Undertake statutory and job specific training About us HBLICT has been established to provide comprehensive ICT services to six partner more »
City of Westminster, Greater London, United Kingdom
FDS
to deliver 2nd and 3rd line PC support, project management, VIP and AV support, asset & stock management, and perform to the ServiceLevel Agreements (SLA). Working closely with the Technical Lead and respective teams to maintain a collaborative structure which is capable of blending BAU and VIP support with more »
Employment Type: Permanent
Salary: £32000 - £36000/annum + £4,000 London Allowance
Workstation hardware, software, and peripheral devices, as well as manage calls logged at the Support Desk ensuring timely resolution in accordance with the agreed SLA's. Be a point of escalation for first line support calls. Have a high level of technical ability which you are happy to share within more »
Workstation hardware, software, and peripheral devices, as well as manage calls logged at the Support Desk ensuring timely resolution in accordance with the agreed SLA's. Be a point of escalation for first line support calls. Have a high level of technical ability which you are happy to share within more »
systems and environments * ISO27001 compliance monitoring and proactive/reactive management of issues * Resolution of escalated colleague service requests or incidents as assigned within SLA * Supporting 1st Line Support/Service Desk in busy periods * Set up new hardware such as PCs, Laptops, iPhones and iPads. * General end-user compute more »
Exeter, Devon, South West, United Kingdom Hybrid / WFH Options
Cognizant
process changes designed to improve efficiency Partner with peers within the organisation to improve tools, processes and customer support Be responsible for achieving agreed SLA/OLA/KPI targets To apply for this Senior Cloud Engineer role, your soft skills, expertise and experience should include: Managing/Operating/ more »
support for IT service desk, ensuring that requests from users for assistance are handled promptly and effectively and in accordance with ServiceLevel Agreements (SLA's). About us Our mission is to make a positive difference to people's lives by improving the quality of life for all we more »
offices is highly desirable Experience of working with network technologies (Firewalls, Switches and Routers, WiFi) Experience in Cloud Solutions Comfortable and experienced working with SLA’s – clear documentation skills Experience of working with a Service Desk Ticketing system Experience in Cloud Solutions (MS Office 365, Azure) Experience in Virtualisation Technologies more »
Brighton, Brighton and Hove, East Sussex, United Kingdom
Better Days Recruitment Ltd
offices is highly desirable Experience of working with network technologies (Firewalls, Switches and Routers, WiFi) Experience in Cloud Solutions Comfortable and experienced working with SLA’s – clear documentation skills Experience of working with a Service Desk Ticketing system Experience in Cloud Solutions (MS Office 365, Azure) Experience in Virtualisation Technologies more »
Employment Type: Permanent
Salary: £28000 - £33000/annum Good company benefits