manage best in class client success and strict adherence to payment requirements and deadlines. Main Responsibilities: Maintain all required departmental/management KPI and SLA reporting accurately and timely. Own partner charging sheet reconciliation Maintaining accurate and timely data on CRM system New client contract maintenance and onboarding data for more »
closely with the cross-functional team to ensure customer questions and concerns are addressed in a timely manner and in line with their ServiceLevelAgreement and 4GLOBALS core values. Responsibilities include, but not limited to: Manage the implementation of 4GLOBALS web-based solution to the customer including onboarding, training more »
and implement effective solutions. Maintain in-depth knowledge of the company's products, services, and technical specifications. Resolve customer reported issues within published ServiceLevelAgreement commitments. Create and maintain comprehensive documentation, knowledgebase articles, and troubleshooting guides. Collaborate with cross-functional teams, such as Customer Success and DevOps, to escalate more »
updates are able to perform their obligations Review Corporate Actions on a daily basis Communicate Mandatory Corporate Actions to the Front Office as per SLA Ensure all Voluntary Corporate Actions are responded to Undertake operational and TPA oversight activities when required to assist in the smooth day-to-day running more »
Performance, Quality & Governance Analyst. Reporting into the Performance, Quality & Governance Director you will be providing analytics and expertise in the areas of Vendor Management, SLA reporting and regulatory Governance. Responsibilities will include but are not limited to; Liaise with local and group teams to understand assigned areas and performance Develop … reporting & SLA capabilities and manage performance metrics and reporting for assigned remit Create or track/implement a calendar of contract renewals and track progress to completion Support or manage a vendor governance process to drive a performance culture with 3rd parties and internally using third party governance framework and … candidate should have; Experience in implementing or managing governance processes related to vendors and suppliers Experience working for an insurance company Exposure to reporting & SLA development experience Knowledge of PMO and project processes Regulatory reporting experience more »
issues with 3rd parties (be that internal team member or external suppliers). You will manage each issue through to resolution within a defined SLA communicating with the restaurant (or customer) throughout the process to ensure they always have the latest updates available. You must have excellent problem-solving skills more »
a mixture of implementation, maintenance and operational support across the business. You’ll take ownership of new technical developments in your area and meeting SLA’s around day to day support. You will build relationships with other teams and users to understand the requirements and improvements that can be made. more »
before they impact service Produce MI and present analysis for management and committees Monitor and manage workflow queues to ensure ServiceLevelAgreement's (SLA’s) are met and ensure quality standards are regularly tested and maintained Reporting data to the Financial Conduct Authority (FCA) Assisting with day-to-day more »
a system design to streamline and automate the onboarding process where possible. Organise pre-onboarding preparation in line with the company’s process and SLA providers. Enhance the new employees’ onboarding experience through welcoming communication with clear instructions before their induction day in order for them to understand what they … line manager to understand the leaver’s situation before starting the offboarding process. Organise and monitor the offboarding process, trigger relevant tasks to offboarding SLA providers. Prepare relevant exit correspondence with the departing employee. Have clear and friendly communication with departing employees and attend to any queries and concerns pertaining more »
in Vendor Management, Governance reporting, and financial analysis. Your responsibilities will include managing key vendor relationships, ensuring project adherence and progress, and overseeing organisational SLA's and controls for the IT & Operations function. Collaboration is key, as you'll work closely with various stakeholders across the organisation, from Group Quality … what your day-to-day will look like: Understanding & Liaising: You'll liaise with local and group teams to grasp functions and performance. Reporting & SLA Management: Develop and manage performance metrics and reporting, ensuring alignment with corporate standards. Contract Renewals: Support the implementation of a contract renewal calendar, tracking progress … from third parties. You'll bring to the table: Experience in implementing or managing governance processes related to vendors and contracts. Expertise in reporting & SLA development. Knowledge of PMO and project processes. Regulatory reporting experience. Stellar verbal and written communication skills. Strong interpersonal skills, enabling you to work independently and more »
Ensure that the BAU service is prioritised, and all incidents, problems and service requests are responded to in an efficient manner without negatively impacting SLA’s and reporting metrics in place Maintain and support the enterprise Microsoft Windows server environment Maintain and support the VMware Virtual Infrastructure environment Maintain and … tools (e.g. Profile Unity) Experience of enterprise monitoring systems Experience in working with ticket systems such as ServiceNow and an understanding of priorities and SLA’s Ability to plan and implement technical changes without unexpected disruption to the service and with minimal oversight Ability to collaborate effectively with other operational more »
of virtualisation technologies, HyperV or VMWare ***Excellent problem-solving skills and analytical approach ***Ability to work under pressure and complete work to deadlines and SLA's both as part of a team and individually ***Excellent communication skills, both written and verbally, ability to communicate in both technical and non-technical more »
Some experience in an applications management, support or development role. ITIL Foundation qualification preferred. Has a good working knowledge of service management, working to SLA's and/or experience of working in an ITIL environment. Additional information Location: This role can be delivered in a hybrid nature from one more »
Develops and distributes service reporting templates to ensure productivity and effectiveness of vendor weekly/monthly reporting and service reviews. Checks and validates vendor SLA measurements. Attends monthly vendor governance reviews. Provides support for SLA & KPI configuration in the Service Management tool (Silva currently) Finance Manage circa $4.5m Application Security more »
Greater London, England, United Kingdom Hybrid / WFH Options
BritBox International
tools, such as Kubernetes, Docker, .Net, Python, or Node.js, are highly desirable. Business & Analysis Monitor service operations performance, ensuring core KPIs are met. Oversee SLA reporting and conduct ad hoc analysis, providing transparency into the global technology stack's performance. Act as an internal technology consultant, leading and managing strategic more »
experience working in an IBA role. Previous management experience with the ability to lead, develop & people effectively. Ability to multi task and meet processing SLA's/project deadlines. Excellent communication, organisation and delegation skills. Please note you will be required to work in their London office 2/ more »
Risk and Compliance with advising the business on all regulatory and conduct matters; ▪ Develop and maintain key business relationships across the global business; ▪ Support SLA work as necessary; ▪ Carry out the compliance review of marketing materials and ensure compliance with applicable financial promotion rules; ▪ Manage the day-to-day activities more »
action when necessary to stop problems arising Liaise with 3 rd party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA Manage all system access requests Own application/system documentation and the data repository that holds that information (i.e. SharePoint) Provide technical support to the more »
up-to-date, relevant and maintenance to high-level, to comply with the Bank's auditing principals and processes. Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive Support Unit Regulatory Duties: Maintain knowledge of all applicable regulatory requirements including the more »
manner, with emphasis on design and implementation concepts. Provide monthly reporting dashboard, on network security, IoT consumption, endpoint and server security, application security, including SLA and key KPI counters to the director of IT and associated stakeholders. Develop and maintain a comprehensive understanding of IT transformation related projects and programs more »
with the firms compliance and risk policies and procedures. Work with our clearers to ensure service levels are maintained. Manage the adherence to the SLA with our back-office supplier and lead the company monthly/quarterly SLA review meetings with the vendor services the firm provides to our clients. more »
of the key vendors across the Cloud- Azure, GCP, and AWS. Kubernetes & troubleshooting, managed services like AKS Using your SRE Attitude (understanding SLI, SLO & SLA) Container Image Management & Security like Aquasec Code Quality & repository Management like SonarQube & NexusQ Service Mesh (Istio) traffic shaping, canary, blue/green & usage of envoy more »
Title: Electrical Supervisor We have an exciting opportunity for a skilled and driven Electrical Supervisor to join our team at Integral/JLL, working on-site at our esteemed client's facility in Sunbury. As one of the leading providers more »
and professionally. Providing remote technical support for computer applications and hardware, including. Ensure incidents and requests are completed in line with KPI targets and SLA objectives. Provide support documentation to colleges and end users to assist with the sharing of knowledge, providing training and upskilling as is required. Create and more »
security projects. Liaise with different teams to provide secure solutions for project completion. Monitor fault tickets, prioritize tasks, and track progress. Ensure adherence to SLA targets and quality procedures. Manage relationships with telecom carriers and data centre providers. Coordinate with suppliers for quotes and support contracts. Qualifications and Skills: Experience more »
