Performance, Quality & Governance Analyst. Reporting into the Performance, Quality & Governance Director you will be providing analytics and expertise in the areas of Vendor Management, SLA reporting and regulatory Governance. Responsibilities will include but are not limited to; Liaise with local and group teams to understand assigned areas and performance Develop … reporting & SLA capabilities and manage performance metrics and reporting for assigned remit Create or track/implement a calendar of contract renewals and track progress to completion Support or manage a vendor governance process to drive a performance culture with 3rd parties and internally using third party governance framework and … candidate should have; Experience in implementing or managing governance processes related to vendors and suppliers Experience working for an insurance company Exposure to reporting & SLA development experience Knowledge of PMO and project processes Regulatory reporting experience more »
a team consisting of System & Service Engineers. The team is responsible for: Remedial Maintenance - Responding to Customer reported incidents (via the NOC) within an SLA framework, ensuring all incidents are resolved or service restored within SLA Minor Works - Ensuring Customers requests (Moves, Adds, Changes or Terminations) are delivered within expected more »
with the firms compliance and risk policies and procedures. Work with our clearers to ensure service levels are maintained. Manage the adherence to the SLA with our back-office supplier and lead the company monthly/quarterly SLA review meetings with the vendor services the firm provides to our clients. more »
client and full JD. Responsibilities/Essential Skills To receive, respond, resolve and complete service requests and Break/Fix tickets within the agreed SLA timeframe or escalate promptly if they cannot be resolved within an acceptable timely manner. To receive, assess and complete patching/de-patching requests as … well as other cable tasks such as installation and running (both copper and fibre) within the agreed SLA timeframe and to applicable internal, manufacture and industry standards. To receive, assess and complete IT equipment installation, relocation and decommission requests within the agreed SLA timeframes and to applicable internal, manufacture and more »
client and full JD. Responsibilities/Essential Skills To receive, respond, resolve and complete service requests and Break/Fix tickets within the agreed SLA timeframe or escalate promptly if they cannot be resolved within an acceptable timely manner. To receive, assess and complete patching/de-patching requests as … well as other cable tasks such as installation and running (both copper and fibre) within the agreed SLA timeframe and to applicable internal, manufacture and industry standards. To receive, assess and complete IT equipment installation, relocation and decommission requests within the agreed SLA timeframes and to applicable internal, manufacture and more »
a system design to streamline and automate the onboarding process where possible. Organise pre-onboarding preparation in line with the company’s process and SLA providers. Enhance the new employees’ onboarding experience through welcoming communication with clear instructions before their induction day in order for them to understand what they … line manager to understand the leaver’s situation before starting the offboarding process. Organise and monitor the offboarding process, trigger relevant tasks to offboarding SLA providers. Prepare relevant exit correspondence with the departing employee. Have clear and friendly communication with departing employees and attend to any queries and concerns pertaining more »
Senior business travel consultants required for this global TMC who have won some new business. They are looking for 1 consultant with strong sabre knowledge, salary up to 38k plus 5% bonus, 25 days holidays, pension, health care etc to more »
Account manager (SLA & SSP)Location: Brussels, Belgium (Onsite)Contract duration: to the end of Dec 2024Must have SC/DV … or NATO level security clearances Support the Branch Chief and other Principal Account Managers(PAMs) in managing the portfolio of services assigned to ServiceLevelAgreement and Service Support Package Account Management (SSAM) Branch; Act as the AM in addressing request from spo... JBLK1_UKTJ more »
Technical Estimator (HVAC) £60,000-65,000 + 33 days holiday + Pension + Overtime + Ongoing Training + Progression Twickenham, London Are you a Service Engineer with a passion for figures looking to come off the tools into an more »
HVAC Technical Estimator £40,000 + 33 days holiday + Pension + Overtime + Ongoing Training + Progression Twickenham, London Are you a Technical Estimator ready to join a growing and well established company who provide a high quality servicemore »
