action when necessary to stop problems arising Liaise with 3 rd party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA Manage all system access requests Own application/system documentation and the data repository that holds that information (i.e. SharePoint) Provide technical support to the more »
Assistance -Active Directory user starter/leaver process -Customer facing, support of internal banking staff, VIPs -Maintenance and support of desktops, laptops, Blackberry's -SLA targets -Ad-hoc project involvement Main skills required are: -Experience supporting desktop platforms for banking environments -Experience in operational deployments. Desktop, operating system refresh cycle more »
development team. Participate in testing and quality assurance efforts to ensure the stability and reliability of these components. Work in accordance to defined Support SLA’s and KPI metrics. Work with the team lead to Continuously improve support processes: Identify areas for process improvement specific to FIX protocols, application support more »
Assistance -Active Directory user starter/leaver process -Customer facing, support of internal banking staff, VIPs -Maintenance and support of desktops, laptops, Blackberry's -SLA targets -Ad-hoc project involvement -Ideally with experience of supporting desktop platforms for banking environments -Experience in operational deployments. Desktop, operating system refresh cycle -Servicemore »
Monitoring all client infrastructure and troubleshooting any issues Maintain and management of the internal ticketing system. Ensuring all tickets are dealt with within the SLA Project resource working alongside the project lead Infrastructure and Server maintenance Maintaining customer documentation Supporting our global client based on the helpdesk Logging and dealing more »
of the key vendors across the Cloud- Azure, GCP, and AWS. Kubernetes & troubleshooting, managed services like AKS Using your SRE Attitude (understanding SLI, SLO & SLA) Container Image Management & Security like Aquasec Code Quality & repository Management like SonarQube & NexusQ Service Mesh (Istio) traffic shaping, canary, blue/green & usage of envoy more »
manner, with emphasis on design and implementation concepts. Provide monthly reporting dashboard, on network security, IoT consumption, endpoint and server security, application security, including SLA and key KPI counters to the director of IT and associated stakeholders. Develop and maintain a comprehensive understanding of IT transformation related projects and programs more »
manner, with emphasis on design and implementation concepts. Provide monthly reporting dashboard, on network security, IoT consumption, endpoint and server security, application security, including SLA and key KPI counters to the director of IT and associated stakeholders. Develop and maintain a comprehensive understanding of IT transformation related projects and programs more »
manner, with emphasis on design and implementation concepts. Provide monthly reporting dashboard, on network security, IoT consumption, endpoint and server security, application security, including SLA and key KPI counters to the director of IT and associated stakeholders. Develop and maintain a comprehensive understanding of IT transformation related projects and programs more »
manner, with emphasis on design and implementation concepts. Provide monthly reporting dashboard, on network security, IoT consumption, endpoint and server security, application security, including SLA and key KPI counters to the director of IT and associated stakeholders. Develop and maintain a comprehensive understanding of IT transformation related projects and programs more »
regulatory compliance, and audit to inform, evidence and assure. Be accountable for driving delivery of agreed operational performance and compliance standards set out in SLA's, contracts and partnering agreement across RFLPS customer sites and safe transition of PFI contracts from private to public sector ownership upon expiry. Act as more »
Some experience in an applications management, support or development role. ITIL Foundation qualification preferred. Has a good working knowledge of service management, working to SLA's and/or experience of working in an ITIL environment. Additional information Location: This role can be delivered in a hybrid nature from one more »
and implement effective solutions. Maintain in-depth knowledge of the company's products, services, and technical specifications. Resolve customer reported issues within published ServiceLevelAgreement commitments. Create and maintain comprehensive documentation, knowledgebase articles, and troubleshooting guides. Collaborate with cross-functional teams, such as Customer Success and DevOps, to escalate more »
queries through the HR helpdesk ticketing system. Pro-actively responding to queries, providing accurate information, and resolving issues in a timely manner within servicelevelagreement or escalating to HR Systems Manager when needed. Ensuring excellent customer experiences while assisting to and addressing user concerns. Troubleshooting and Issue Resolution: Investigating more »
provider(s), partners and customers. Take responsiblility for the development and maintenance of our Service Operations processes and work colleagues to ensure contractual obligations (SLA, KPI, etc) can be operationally monitored via systems and data. Planned & unplanned (emergency) change Configuration management of systems; Incident and Problem Management; Collaborating with our more »
as 1st Line Support Analysts, Change Analysts or IT Management (however no management/leadership is involved). Responsibilities: IT Budget Planning and Monitoring SLA/KPI Monitoring of outsourced IT Service Desk Uphold Cyber/Information Security framework Ensure IT Documentation Suite is up-to-date Act as point more »
ensure solutions are fit for purpose and adhere to the IT Infrastructure roadmaps and architectural strategy Managing Incidents and Requests in line with agreed SLA's/OLA's Providing a first point of escalation for the team in respect of service/delivery issues Proactive incident, problem, change and more »
internal customers of Vantage. The role requires delivery of solutions to hardware and software problems, whilst working in accordance with company policy and predefined SLA’s. Essential Job Functions Subject Matter Expert representing the IT department for all construction projects. Strong background designing and implementing fault-tolerant IT networks. Strong more »
trends through collaboration with the performance manager including complaints and compliance related issues arising from issues in Delivery Units or with couriers line with SLA's. Ensure a timely response to any requests from the central CX team where you can support on the ground to find a parcel. Conduct more »
with customers to ensure projects are delivered on time & to agreed specifications. Leading & managing team members including on-boarding, 1 to 1's, KPI & SLA setting & management etc. The experience you will bring to the team: In depth experience in the design/architecture of Windows & Linux server infrastructure. Strong more »
manage best in class client success and strict adherence to payment requirements and deadlines. Main Responsibilities: Maintain all required departmental/management KPI and SLA reporting accurately and timely. Own partner charging sheet reconciliation Maintaining accurate and timely data on CRM system New client contract maintenance and onboarding data for more »
team in a hands on capacity when required Client stakeholder management Escalation point for all issues Reporting - work closely with business leaders Improve team SLA's and Metrics Key experience required: Proven experience delivering a similar role for a similar sized enterprise - roughly 1400 users Previous experience leading teams Strong more »
North London, London, United Kingdom Hybrid / WFH Options
Eden Brown
mobile devices. Key Responsibilities: * Provide technical support and assistance to end-users experiencing issues with their mobile devices. * Troubleshoot and resolve technical issues within SLA and in a timely and efficient manner. * Configure and set up mobile devices for new & existing users, using a Mobile Device Management tool. * Provide training more »
security policies. Report on the technical aspects of security management against pre-defined Cybersecurity operational metrics. Engage with the MSSP re ServiceLevel Agreements (SLA's), monitoring metrics, including contract and performance metrics Own day-to-day management IT Security Service Requests and tickets, including: Reporting, Knowledge Management, Root Cause more »
Chelsea, Sands End, Greater London, United Kingdom
Intec Select Ltd
Responsibilities: Ownership, monitoring, tracking, and communication about incidents assign to the relevant IT Support Team Resolving IT support incidents and service requests within agreed SLA timeframes Recording, ownership, monitoring, tracking, and communication about incidents Investigating and diagnosing incidents escalated from the Service Desk/IT Support Escalating incidents to IT more »
