76 to 100 of 106 Permanent SLA Jobs in London

Directorate in the forward planning and running of in person events as well as webinars/virtual events - complying with agreed Service Level Agreements (SLA). For more information, please see the job description Closing date for applications: 25 January 2024 Interviews: Week commencing 29 January 2024 To apply please more »

from many different backgrounds and walks of life. What you will do: Respond to all inbound leads in your territory within a clearly defined SLA Exceed daily outbound activity targets (phone calls, emails, social touches) to book meetings with target accounts Qualify leads to verify fit for Sensor Tower’s more »

new payroll provider to ensure smooth implementation - Ensuring all taxes are correct and update from payroll provider - Provide support to payroll providers to ensure SLA's are met. - MUST have experience processing UK Payroll using Workday - Global payroll experience ESSENTIAL If you are looking to challenge yourself in a sole more »

reviews with both internal and external stakeholders. Implementation experience, including the management of technical issues with development and QA teams. Production support management, ensuring SLA's are managed across releases both scheduled and within the customer roadmap. The role offers the following Flexible working either hybrid or remote depending to more »

their internal staff -The specialist will be responsible for managing the GDS helpdesk and all queries received, ensuring they are resolved within the given SLA . The main GDS is Amadeus, but they also use Galileo and sabre -GDS queries such as formats, workflow, processors, and configurations -Manage new advisors more »

their internal staff The specialist will be responsible for managing the GDS helpdesk and all queries received, ensuring they are resolved within the given SLA . The main GDS is Amadeus, but they also use Galileo and sabre GDS queries such as formats, workflow, processors, and configurations Manage new advisors more »

Ensure that the BAU service is prioritised, and all incidents, problems and service requests are responded to in an efficient manner without negatively impacting SLA’s and reporting metrics in place Maintain and support the enterprise Microsoft Windows server environment Maintain and support the VMware Virtual Infrastructure environment Maintain and … tools (e.g. Profile Unity) Experience of enterprise monitoring systems Experience in working with ticket systems such as ServiceNow and an understanding of priorities and SLA’s Ability to plan and implement technical changes without unexpected disruption to the service and with minimal oversight Ability to collaborate effectively with other operational more »

across the Retail estate, Head Office, and Warehouse. Monitor, triage and manage assigned and unassigned tickets, ensuring timely updates and resolution within the agreed SLA where defined. Support queries and issues that arrive via email, phone and walk-ins and ensure a ticket log is recorded. Work closely with third … point for incidents and issues, ensuring appropriate steps are followed for security incidents or serious outages. Process starters, leavers, and amendments promptly and within SLA where defined Identify opportunities and assist in the implementation of recommendations to reduce or remove common support issues through training, technology, or improved processes. Contribute more »

data applications experience. This role offers the chance to thrive in a bustling enterprise environment, where you'll be instrumental in ensuring adherence to SLA benchmarks and targets. Your commitment to delivering exceptional customer care and maintaining exemplary conduct will be paramount as you navigate through this fast-paced environment. … non-technical to support the Staff Dialogue and Development process. Manage own workload to ensure that assigned activities are completed within targets defined within SLA's/OLA's. Identify ways of improving productivity and lowering costs which provide enhanced service value for Customer and/or cost savings for more »

the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement more »

responsible for leading the process by which clinical activity data is extracted and translated into the required format for import to the SLAM (Service Level Agreement Monitoring) database and to be used for Service Line Monitoring. Effective management of these processes would involve a comprehensive reconciliation and a thorough audit … required by the post, including the ability to act on own initiative in these areas and meet tight deadlines. Experience of using SLAM (Service Level Agreement Management) database Previous experience of interpreting National information standards, and implementing guidance and new initiatives Experience of managing staff Experience of designing/developing more »

manage 1 3rd party organisation across Servicedesk, network systems, ITIL functions as well as their data center services. The role will be to ensure SLA's and contract agreements are met across the delivery of contract. CV MUST HAVE FOR CONSIDERATION: You must have demonstrable experience of working closely with … and AV support. Co-ordinate supplier delivery to ensure that IT Services are delivered with minimal avoidable disruption Ensure that appropriate external and internal SLA/OLAs are achieved and aligned between services Monitor and report on the overall performance of services Work with the business and other IT teams more »

manage 1 3rd party organisation across Servicedesk, network systems, ITIL functions as well as their data center services. The role will be to ensure SLA's and contract agreements are met across the delivery of contract. CV MUST HAVE FOR CONSIDERATION: You must have demonstrable experience of working closely with … and AV support. Co-ordinate supplier delivery to ensure that IT Services are delivered with minimal avoidable disruption Ensure that appropriate external and internal SLA/OLAs are achieved and aligned between services Monitor and report on the overall performance of services Work with the business and other IT teams more »

Title: Electrical Supervisor We have an exciting opportunity for a skilled and driven Electrical Supervisor to join our team at Integral/JLL, working on-site at our esteemed client's facility in Sunbury. As one of the leading providers more »

closely with the cross-functional team to ensure customer questions and concerns are addressed in a timely manner and in line with their Service Level Agreement and 4GLOBALS core values. Responsibilities include, but not limited to The CS Technology Support Manager leads the team that provides technical assistance to the … company's team and customers. · Ensures that Service Level Agreement (SLA) targets are consistently met. · Manages the Tech Support team and ensures their daily workflow is in line with achieving our SLA · Manages the Daily Support Dashboard and identifies areas of improvement · Communicates persistently recurring data bugs to the product more »

throughout their lifecycle. Implementation of ITIL processes for Incident, Problem, and Change Management to introduce operational efficiencies and better support our Customers. Monitoring agreed SLA's and ensuring daily/weekly targets are met Reporting on SLA targets, numbers and types of requests Maintain a sense of humour whilst working more »

before they impact service Produce MI and present analysis for management and committees Monitor and manage workflow queues to ensure Service Level Agreement's (SLA’s) are met and ensure quality standards are regularly tested and maintained Reporting data to the Financial Conduct Authority (FCA) Assisting with day-to-day more »

in Vendor Management, Governance reporting, and financial analysis. Your responsibilities will include managing key vendor relationships, ensuring project adherence and progress, and overseeing organisational SLA's and controls for the IT & Operations function. Collaboration is key, as you'll work closely with various stakeholders across the organisation, from Group Quality … what your day-to-day will look like: Understanding & Liaising: You'll liaise with local and group teams to grasp functions and performance. Reporting & SLA Management: Develop and manage performance metrics and reporting, ensuring alignment with corporate standards. Contract Renewals: Support the implementation of a contract renewal calendar, tracking progress … from third parties. You'll bring to the table: Experience in implementing or managing governance processes related to vendors and contracts. Expertise in reporting & SLA development. Knowledge of PMO and project processes. Regulatory reporting experience. Stellar verbal and written communication skills. Strong interpersonal skills, enabling you to work independently and more »

ensuring customer satisfaction, and addressing inquiries promptly in line with Service Level Agreements and core values. Responsibilities: Ensure consistent achievement of Service Level Agreement (SLA) targets. Manage the Tech Support team to align with SLA targets and improve workflow. Identify and communicate areas for improvement via the Daily Support Dashboard more »

ownership for all incidents and requests Be pro-active in your contact with suppliers including escalations when necessary Ensure timely call resolution to achieve SLA's Responsible for ensuring that excellent customer service is provided consistently, by following up actions in a timely manner, providing regular customer updates and meeting … ability to influence and deliver first time fixes therefore increasing field engineering efficiency. Dispatching the appropriate engineer to resolve failures taking into account the SLA priority, and skill set of engineers in each case. Who you are: If you have a background in customer service, are pro-active and enjoy more »

These will be time sensitive queries and your role will be to reduce the impact on to the users and the business, working to SLA's. Responsibilities: Understand how applications are used on a daily basis Resolve problems for users on agreed SLA's Minimise the impact on users working … High level of customer service when dealing with users Skills/Requirements: Experience working in Application Support (1st Line) Used to working to strict SLA's Working with Microsoft technologies Supporting finance based applications such as Sage, QuickBooks & Xero Supporting ERP systems such as SAP Working within all of the more »

you will be expected to multitask and prioritize issues/requests, which many carry operational/financial/reputational risk, whilst adhering to agreed SLA’s and processes. Ideas on how processes and procedures can be improved or new … ideas on how to improve our Support model would be both welcomed and encouraged. Responsibilities: • Diagnose and resolve first-line support issues within service level agreement, escalating those requiring second/third line support via the defined process and appropriate channel, ensuring full audit of support issues are clearly documented more »

Performance, Quality & Governance Analyst. Reporting into the Performance, Quality & Governance Director you will be providing analytics and expertise in the areas of Vendor Management, SLA reporting and regulatory Governance. Responsibilities will include but are not limited to; Liaise with local and group teams to understand assigned areas and performance Develop … reporting & SLA capabilities and manage performance metrics and reporting for assigned remit Create or track/implement a calendar of contract renewals and track progress to completion Support or manage a vendor governance process to drive a performance culture with 3rd parties and internally using third party governance framework and … candidate should have; Experience in implementing or managing governance processes related to vendors and suppliers Experience working for an insurance company Exposure to reporting & SLA development experience Knowledge of PMO and project processes Regulatory reporting experience more »

a team consisting of System & Service Engineers. The team is responsible for: Remedial Maintenance - Responding to Customer reported incidents (via the NOC) within an SLA framework, ensuring all incidents are resolved or service restored within SLA Minor Works - Ensuring Customers requests (Moves, Adds, Changes or Terminations) are delivered within expected more »

with the firms compliance and risk policies and procedures. Work with our clearers to ensure service levels are maintained. Manage the adherence to the SLA with our back-office supplier and lead the company monthly/quarterly SLA review meetings with the vendor services the firm provides to our clients. more »