/L4 analytical incident management and resolution alongside project-based deliverables across a large, expanding customer base to ensure quality service delivery and ServiceLevelAgreement compliancy. What you will be doing: Contribute to the planning of application/infrastructure releases and configuration changes Resolve support requests from customers by more »
privacy and security standards and regulations. Provides internal customer support via assigned tickets for security-related issues, while ensuring assignments are resolved within assigned SLA's. Evaluate and implement CIS critical security controls where necessary. Will provide input into cybersecurity strategic roadmap and annual budget. Adhere to applicable change management more »
privacy and security standards and regulations. Provides internal customer support via assigned tickets for security-related issues, while ensuring assignments are resolved within assigned SLA's. Evaluate and implement CIS critical security controls where necessary.Will provide input into cybersecurity strategic roadmap and annual budget.Adhere to applicable change management policy and more »
come from a networking background. '€¢Excellent understanding of Service Management principles and ServiceLevel metrics. '€¢Proven track record of providing excellent customer service to SLA's and experience of managing key customer relationships within a service management type role. '€¢Sound technical knowledge and understanding of IT/Network/Communications more »
Intune. Managing patch updates for workstations, both internal and remote. Ensuring all changes to computer inventory are recorded in the asset management system. Meeting SLA targets for the Service Desk, including Incident, Problem & Change Management. Managing, updating, and supporting mobile devices through Mobile Device Management (MDM). Managing, updating, and more »
Jira job notes and confluence support documentation Following helpdesk procedures and policies Ordering, recording, configuring, and distributing peripherals Ensuring that the ServiceLevel Agreements (SLA) are always adhered to Remaining up to date with the latest technologies and platforms Other duties may include disposal of old equipment and administration of more »
up-to-date, relevant and maintenance to high-level, to comply with the Bank's auditing principals and processes. Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive Support Unit Regulatory Duties: Maintain knowledge of all applicable regulatory requirements including the more »
up-to-date, relevant and maintenance to high-level, to comply with the Bank's auditing principals and processes. • Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive Support Unit • Ability to educate and support User bases of varied level of more »
updates. •Act as a senior escalation point for high level escalations from the customer and internally. •Produce monthly management reporting to track SLA/KPI performance and call out the highs and lows for the month. •Accountable for any risks assigned to Infrastructure Operations, ensuring there is more »
the delivery of services.Experience working within a SOC.Experience of working within technically complex environments or on a project with multiple participants.Experience of working to SLA & KPI measures.Ability to manage workload for themselves in pressurised environments to Time, Quality and Standards;A personable and flexible individual, who is willing to work more »
London, England, United Kingdom Hybrid / WFH Options
ITRS
requirements. Assist with IT financial costs including invoice approval, costing, managing and report on IT resources and budgets. Review and report on ITRS Infrastructure SLA and status. Recommend and implement necessary IT Infrastructure policies, standards, procedures, and guidelines. Responsible for all IT required backups Assist with internal and client IT more »
/Able to think outside the boxAffinity for working with complex software productsAbility to prioritise and resolve issues to high standards and within ServiceLevelAgreement timelinesAbility to motivate and listen to team membersExperience working with customer technical teams who have a mixed level of understanding of authentication, including OIDC more »
to ensure solutions are fit for purpose and adhere to the IT Infrastructure roadmaps and architectural strategyManaging Incidents and Requests in line with agreed SLA's/OLA'sProviding a first point of escalation for the team in respect of service/delivery issuesProactive incident, problem, change and configuration managementManagement more »
EOT), the key responsibilities are to work cross functionally with other EOT team members to provide oversight on the consistent implementation of the project SLA and functional governance, perform project health analysis against the approved SLAs/scope/execution plan/cost/schedule, assist with the project setup more »
keeping abreast of emerging trends and devising plans to address degradations.Drive engineering led solutions from teams to achieve attainment of the least human intervention.Strong SLA/Performance measurement and management in respect of diverse production insights, understanding emerging trends and setting clear goals & objectives for improvement.Build & maintain strong understanding for more »
team in a hands on capacity when required Client stakeholder management Escalation point for all issues Reporting – work closely with business leaders Improve team SLA’s and Metrics Key experience required: Proven experience delivering a similar role for a similar sized enterprise – roughly 1400 users Previous experience leading teams Strong more »
North London, London, United Kingdom Hybrid / WFH Options
Eden Brown
mobile devices. Key Responsibilities: * Provide technical support and assistance to end-users experiencing issues with their mobile devices. * Troubleshoot and resolve technical issues within SLA and in a timely and efficient manner. * Configure and set up mobile devices for new & existing users, using a Mobile Device Management tool. * Provide training more »
responsibilities are to work cross functionally with other Execution Oversight Team (EOT) team members to provide oversight on the consistent implementation of the project SLA and functional governance, perform project health analysis against the approved SLAs/scope/execution plan/cost/schedule, assist with the project setup more »
Greater London, England, United Kingdom Hybrid / WFH Options
BritBox International
tools, such as Kubernetes, Docker, .Net, Python, or Node.js, are highly desirable. Business & Analysis Monitor service operations performance, ensuring core KPIs are met. Oversee SLA reporting and conduct ad hoc analysis, providing transparency into the global technology stack's performance. Act as an internal technology consultant, leading and managing strategic more »
Role details: * Liaising with teams across both group and local teams to gain an understanding of how teams operate and their performance * Establish reporting & SLA capabilities, reporting on performance metrics * Take an active role in implementing contract renewals calendar and tracking till completion * Drive a performance culture with 3rd parties more »
analyses research scope, define project needs • Designs research approach and strategy, define milestones, timelines, and KPI • Documents end-to-end workflow, RACI, SOP, and SLA as required • Dives deep and analyses data from various sources and iterate the mechanisms as needed • Identifies opportunities to make the workflow more efficient and more »
review and sign off• Take on case work on an as needed basis• Identify opportunities to use technology to streamline immigration processes• Implement the SLA framework ensuring timely and accurate escalations in line with servicelevel commitments• Employ strong risk management controls in line with legislation and compliance requirements• Adapt more »
Role details: * Liaising with teams across both group and local teams to gain an understanding of how teams operate and their performance * Establish reporting & SLA capabilities, reporting on performance metrics * Take an active role in implementing contract renewals calendar and tracking till completion * Drive a performance culture with 3rd parties more »
are captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the ServiceLevelAgreement (SLA). Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such more »
delivery speed for a marketing channel. * Performance Measurement: * CRM Enablement: Enabling operational delivery of CRM campaigns within a global organization in compliance with agency SLA targets. Qualities we're looking for: * Experience working in a role in digital marketing, ideally in a company operating at a global scale and working more »
